Q and A Round 2 Solicitation 24-25-37.pdf

DOR TEMPLATE for VENDOR SOLICITATION QUESTIONS SUBMISSION

Title: S/4HANA and BW/4HANA Upgrade Implementation Services - Round 2 Questions

# QUESTION

SECTION

NUMBER

SECTION TITLE

PAGE

NUMBER(S)

EXACT TEXT (IF APPLICABLE) DEPARTMENT'S RESPONSE/ANSWER

1 We understand that the department shall be the primary on items 10 to 14 as listed. Can the department please explain what "concurrence" means for the Proposer to Support the

Department in Tasks 10-14 and what is the scope of services for the proposer for those items?

6.2.8.1 (f)

Project Management 71 The selected Proposer is primary on 1 through 9 and the

Department primary on the balance with concurrence from the selected Proposer.

10. Integrations and 3rd Party and RCS UI Logging.

11. Security and GRC.

12. Infrastructure/ Networking / Disaster Recovery.

13 Technical (including Basis).

14. OCM and Training.

The selected proposer will be informed of the high level approach for these items, provide suggestions/feedback, if any and remain supportive throughout the project. The selected proposer should be in sync and consistent with the approaches.

2 Is the scope of SAML2 and MFA limited to SAP applications, or does it include non-SAP applications as well? 6.2.4.1

User and Access Management 62 The Selected Proposer shall implement all software and systems with SAML2.0 based Single Sign- On and

Multifactor Authentication that meets the Department’s requirements for these functionalities.

SAML2 and MFA is applicable for SAP applications only.

In particular, S/4, BW/4 and BOBJ.

3 How many test scenarios and test cases should the proposer expect for each functional area in

ECC and CRM?

6.2.9.2

Testing 79 c. Test Scripts:

The Selected Proposer shall create and update test scripts along with the test data requirements for each requirement, screen, functionality and defining planned iteration, as determined by the Department. These test scripts shall be fully documented and kept up to date within the Department’s testing tool. For test script execution, evidence of the result must be captured and recorded in the relative step within the testing tool regardless of result. This shall apply to both positive and negative results.

To be determined during Discovery phase of the project

Parts 1 and 2.

4 Are there any Regression test cases that will be performed in an Automated Manner?

6.2.9.2

Testing 79 c. Test Scripts:

The Selected Proposer shall create and update test scripts along with the test data requirements for each requirement, screen, functionality and defining planned iteration, as determined by the Department.

None at this time.

Solicitation # 24/25-37

Questions will only be accepted up to the date and time specified in the solicitation Timeline of Events. The Q A's will be posted on the Vendor Bid System on date specified in Timeline

5 How many existing Test scripts does the

Department currently have that can be used by the proposer for testing?

6.2.9.2

Testing 79 c. Test Scripts:

The Selected Proposer shall create and update test scripts along with the test data requirements for each requirement, screen, functionality and defining planned iteration, as determined by the Department. These test scripts shall be fully documented and kept up to date within the Department’s testing tool. For test script execution, evidence of the result must be captured and recorded in the relative step within the testing tool regardless of result. This shall apply to both positive and negative results.

Test script repository will be made available to leverage existing scripts. If new scripts are required then they will have to be created.

6 Can you share the files from all the various links provided in the 'Readiness Check' in the

CRM , BW and ECC. (Below see only SAMPLE 2 references :)

LINK TO THE COMPLETE LIST OF SAP CRM

USAGE PROFILE

https://me.sap.com/readinesscheck/Analysis('x xxxxxx')/RcxUsageProfile

LINK TO THE COMPLETE LIST OF CUSTOM CODE

BSP ENHANCEMENTS:

https://me.sap.com/readinesscheck/Analysis('x xxxxxx')/RcxBspEnhancement

Exhibit E, Exhibit

F, etc.

INFORMATIONAL

EXHIBIT F: SAP

BW/4HANA

Readiness Check

INFORMATIONAL EXHIBIT E: SAP: Readiness and

Sizing CRM, ECC, BW

SAP Readiness Check for SAP Customer Experience

Solutions (RCX)

INFORMATIONAL EXHIBIT F: SAP BW/4HANA

Readiness Check

259, 299, 324 INFORMATIONAL EXHIBIT E: SAP: Readiness and Sizing

CRM, ECC, BW

SAP Readiness Check for SAP Customer Experience

Solutions (RCX)

INFORMATIONAL EXHIBIT F: SAP BW/4HANA Readiness

Check

Reference Round 1 Questions and Answers # 92.

Reference Informational Exhibit E. The mentioned links do not contain any data that can be downloaded and published. The summary dashboard includes all information available in readiness checks documents

7 How many transactions / activities are being carried out on the Enterprise Portal for ECC , CRM and BW systems?

6.2.1.3

Implement SAP S/4HANA Systems within the

Department’s on-premises hybrid HPE

Greenlake service model.

53 e. Implement and transform all SAP, non-SAP systems, and 3rd party integrations that are in operation in the current CAMS ERP systems into the new S/4 and BW/4 solution, including implementation of Enterprise Portal, GRC, RCS UI Logging, ADS, Business Objects (DQXI/DS and Web Intelligence) and Fiori UX.

Number of dialog and https steps on average per day are:

ECC - 103790

CRM - 1500000 and

BW - 1500

8 Can you provide the number of Adobe forms along with their complexity

(High/Medium/Low) that are included in the migration scope for SAP XSA? 6.2.1.9

For Part 2, Implement On-Premises solution for

Adobe Functionality

55 6.2.1.9 For Part 2, Implement On-Premises solution for

Adobe Functionality

The Selected Proposer shall implement and configure a fully functional on-premises SAP HANA extended application services, advanced model (XSA) as the successor platform for Adobe Document Services.

Reference Section 6.1.3.2. Complexity should be low for majority of forms.

Questions will only be accepted up to the date and time specified in the solicitation Timeline of Events. The Q A's will be posted on the Vendor Bid System on date specified in Timeline

9 Can you confirm that the SAP BTP scope is limited to only SAC implementation

(requirements to be confirmed during discovery)?

6.2.1.8

For Part 2, Implement Department’s Reporting and

Analytics Design

54 6.2.1.8 For Part 2, Implement Department’s Reporting and Analytics Design

The Selected Proposer shall implement a fully functional

Business Technology Platform (BTP) and SAP Analytics

Cloud (SAC) according to the Department’s specifications. The requirements will be determined during the Part 1 Discovery Project Phase of the project.

Reference 6.2.1.8, 6.2.1.9. BTP scope is limited to SAC.

SAP Forms Service by Adobe may be added if XSA platform is unavailable. Decision pending on migrating

ADS to XSA (on-premises) or BTP Service (in cloud).

Vendor to ensure proper functionality of Adobe

Document Services.

10 Can the Department elaborate on the types of data that might not require conversation? Is this expected to be data that is older and no longer needed and can be archived or is it other types of data?

6.2.5.4

Master, Transactional, and Historical Data

Preparation and Conversion

63 In order to reduce data volume in the S/4 system, identify data that does not require conversion, facilitate decision on not converting the data, receive Department approval and implement the decision. This may include specifying date ranges or other factors.

Reference 6.2.5.2. Example, data that does not require conversion is data residing on Content Server which is used to store electronic documents - attachments and outgoing documents

11 What is the long term strategy for BOBJ

Reporting environment? Should the future strategy be AFO/SAC focused?

6.2.1.3

Implement SAP S/4HANA Systems within the

Department’s on-premises hybrid HPE Greenlake service model.

53 e. Implement and transform all SAP, non-SAP systems, and 3rd party integrations that are in operation in the current CAMS ERP systems into the new S/4 and BW/4 solution, including implementation of Enterprise Portal, GRC, RCS UI Logging, ADS, Business Objects (DQXI/DS and Web Intelligence) and Fiori UX.

Web Intelligence and Crystal Reports are being used as part of BOBJ reporting and currently we do not intend to move these reports to SAC.

12 How Many BOBJ Queries / Universes are there in the system?

Is BOBJ the primary tool for all Reporting or is

BEx Query Analyzer being used?

6.2.1.3

Implement SAP S/4HANA Systems within the

Department’s on-premises hybrid HPE Greenlake service model.

53 e. Implement and transform all SAP, non-SAP systems, and 3rd party integrations that are in operation in the current CAMS ERP systems into the new S/4 and BW/4 solution, including implementation of Enterprise Portal, GRC, RCS UI Logging, ADS, Business Objects (DQXI/DS and Web Intelligence) and Fiori UX.

Web Intelligence Reports - 55; Crystal Reports - 9;

Universe - 15;

BOBJ is not the primary tool for reporting. Few Web

Intelligence and Crystal reports are scheduled and run periodically. Business Process Owners also use

Webintelligence to develop adhoc reports.

Bex Query Designer, Bex Analyzer is the primary tool used for reporting and these reports are published in enterprise portal using Bex web application designer

13 Are BOBJ Queries directly run by connecting to

MultiProviders/ BEx Queries on BW or are they having Universe definition which would combine multiple data sources?

6.2.1.3

Implement SAP S/4HANA Systems within the

Department’s on-premises hybrid HPE Greenlake service model.

53 e. Implement and transform all SAP, non-SAP systems, and 3rd party integrations that are in operation in the current CAMS ERP systems into the new S/4 and BW/4 solution, including implementation of Enterprise Portal, GRC, RCS UI Logging, ADS, Business Objects (DQXI/DS and Web Intelligence) and Fiori UX.

No web intelligence queries connected to Bex

Queries/MultiProviders.

All Web Intelligence queries are connected to universe and those universes are connected to CRM and ECC database tables.

Few Universe definition are multiple data sources

(Universe connected to tables in CRM database and SQL

Server database)

Crystal Report is connected to BEx Query in BW

Questions will only be accepted up to the date and time specified in the solicitation Timeline of Events. The Q A's will be posted on the Vendor Bid System on date specified in Timeline

14 Is BOBJ connected to CRM or ECC for Crystal

Reports based Queries?

6.2.1.3

Implement SAP S/4HANA Systems within the

Department’s on-premises hybrid HPE Greenlake service model.

53 e. Implement and transform all SAP, non-SAP systems, and 3rd party integrations that are in operation in the current CAMS ERP systems into the new S/4 and BW/4 solution, including implementation of Enterprise Portal, GRC, RCS UI Logging, ADS, Business Objects (DQXI/DS and Web Intelligence) and Fiori UX.

BOBJ Crystal Reports is used only within BW system and not connected to CRM or ECC.

15 Should BOBJ and BW, and in future SAC, be a part of SSO Security enablement?

6.2.1.3

Implement SAP S/4HANA Systems within the

Department’s on-premises hybrid HPE Greenlake service model.

53 e. Implement and transform all SAP, non-SAP systems, and 3rd party integrations that are in operation in the current CAMS ERP systems into the new S/4 and BW/4 solution, including implementation of Enterprise Portal, GRC, RCS UI Logging, ADS, Business Objects (DQXI/DS and Web Intelligence) and Fiori UX.

Yes

16 How many BOBJ Queries are being targeted for the migration to BW4HANA?

6.2.1.3

Implement SAP S/4HANA Systems within the

Department’s on-premises hybrid HPE Greenlake service model.

53 e. Implement and transform all SAP, non-SAP systems, and 3rd party integrations that are in operation in the current CAMS ERP systems into the new S/4 and BW/4 solution, including implementation of Enterprise Portal, GRC, RCS UI Logging, ADS, Business Objects (DQXI/DS and Web Intelligence) and Fiori UX.

9 Crystal Report will be impacted as part of conversion to BW/4HANA

4 Web Intelligence reports related to UI Logging. These are not directly connected to BW, but they would be impacted as part of conversion to BW/4HANA

17 Does FDOR plan to run BW reports on Fiori?

How many BW reports today run on Enterprise

Portal?

Please elaborate on the plan to move reports that run on Enterprise Portal to Fiori launchpad

OR SAC?

6.2.1.18

Implement Peripheral and Third-party Apps and

Systems: Enterprise Portal, GRC, RCS UI Logging, ADS and Business Objects (DQXI/DS and WebIntelligence).

57 The Selected Proposer shall create the needed details for all peripheral systems associated with the existing CAMS

ERP platform, then implement the work detailed within that implementation plan. This shall include but is not limited to Enterprise Portal, GRC, RCS UI Logging, ADS, Business Objects (DQXI/DS and WebIntelligence), and other tools, systems, applications, utilities, etc. the

Department uses to manage the environment.

We are not planning to run BW reports on Fiori. Fiori

UX will be used as a front-end interface.

131 BW reports are currently active on Enterprise

Portal.

Reference 6.2.1.5, 6.2.1.6,6.2.1.22 - Only Business

Explorer reports migrating to SAC. Analytics cloud is an extension of our reporting capabilities.

18 Can the department provide details of any non

ECC, CRM, BW content on the Enterprise Portal and the plan for them after Part 2 Go Live?

6.2.1.18

Implement Peripheral and Third-party Apps and

Systems: Enterprise Portal, GRC, RCS UI Logging, ADS and Business Objects (DQXI/DS and WebIntelligence).

57 The Selected Proposer shall create the needed details for all peripheral systems associated with the existing CAMS

ERP platform, then implement the work detailed within that implementation plan. This shall include but is not limited to Enterprise Portal, GRC, RCS UI Logging, ADS, Business Objects (DQXI/DS and WebIntelligence), and other tools, systems, applications, utilities, etc. the

Department uses to manage the environment.

Department does not have any Non-ECC, Non-CRM or

Non-BW content on Enterprise Portal.

Questions will only be accepted up to the date and time specified in the solicitation Timeline of Events. The Q A's will be posted on the Vendor Bid System on date specified in Timeline

19 Can the Department define 'fully functional

Business Technology Platform (BTP) and SAP

Analytics Cloud (SAC)'?

6.2.1.8

For Part 2, Implement Department’s Reporting and

Analytics Design

54 The Selected Proposer shall implement a fully functional

Business Technology Platform (BTP) and SAP Analytics

Cloud (SAC) according to the Department’s specifications. The requirements will be determined during the Part 1 Discovery Project Phase of the project.

Reference 6.2.1.5, 6.2.1.6,6.2.1.22 - Only Business

Explorer reports migrating to SAC. Analytics cloud is an extension of our reporting capabilities.

20 What is the replacement for RevTrac (currently being used for Release Management) beyond

Part 1 of project?

INFORMATIONAL

EXHIBIT D:

256,257, 258 ERP Landscape Architecture Roadmap RevTrac will continue to be used for Release

Management for both Part 1 and Part 2 of the project.

21 (i) Assuming Jan 2025 as start of the project , does the Department have proposed Go Live dates for Part 1 and part 2 or is this up to the

Proposer to recommend?

(ii) Does the Department have a proposed project schedule it has created that it can share for Part 1 and part 2?

5.3

CONTRACT APPROVAL AND TERM 33 The Contract shall be in effect from the date of execution for a period of three (3) years, unless terminated earlier by the State under the terms provided herein.

Reference Round 1 Questions and Answers #3, 80, 175, 177, 267, 338, 344, 418 and 420

22 Does the department have the functionality of the existing system documented or is the selected vendor expected to do an assessment of the legacy system?

6.2.9.2

Testing Reference Round 1 Questions and Answers # 241. A large portion of the system specification documentation is existing for the current system.

23 What is the partner’s role in performance testing? Can the department describe the level of support that they will be requesting from the selected vendor to write/developing test scripts in the TBD tool? To be specific, are we just providing the scenarios or will we be asked to physically develop the performance testing scripts in the tool itself?

6.2.9.2

l. Performance / Stress Testing: Reference 6.2.9.2.L

The Department anticipates the vendor will actively participate in both scripting and execution phases. In particular, the Vendor will work closely with

Department resources to:

1. Develop and Document Test Scenarios: Identify and document key performance testing scenarios based on system requirements and expected load conditions.

2. Script Development: Develop performance testing scripts and

3. Execution and Analysis: Execute tests, analyze results, troubleshoot issues and validate system performance.

24 Is there an established approach for deidentified/masked data needed for the selected vendor to test in lower environments or is there an existing process or expectation around deidentified/masked or synthetic data?

6.2.9.2

Testing Reference Round1 Questions and Answers # 112. Not at this time

Questions will only be accepted up to the date and time specified in the solicitation Timeline of Events. The Q A's will be posted on the Vendor Bid System on date specified in Timeline

25 Related to System Integration Testing, it seems like the expectation is for the Testing Team to provide the test scripts for the Mock Runs, and the Department considers the Mock Runs equivalent to System Integration testing?

Therefore, the results of the Mock Runs would be used as evidence of System Integration

Testing completion. Is that a correct understanding of the expectation?

6.2.9.2

i. System Integration Testing Yes that is correct

26 Related to Data Conversion, is the expectation that the vendor will identify source data issues, the Department will resolve those source data issues, and provide another cut of data for the vendor to convert?

6.2.5.3

Data Mapping / Conversion / Migration The vendor will identify source data issues – Yes, that is correct.

The Department will resolve source data issues – The

Vendor and the Department will work collaboratively to resolve the data issues.

27 Do you want to recreate all current 147 reports/BEX Queries in target SAC environment

Yes.

28 Do you want to execute S/4HANA, CRM and

BW/4HANA upgrades in parallel? Or as mentioned in RFP, part 1 as S/4HANA and CRM and part2 as BW? What is the expected gap between two upgrades?

Reference Round 1 Questions and Answers #305

29 Do you want to develop SAP Analytics Cloud and create 147 reports/stories in parallel to upgrade process?

Yes.

30 Are you looking for BO/DS upgrades in parallel to HANA and BW upgrades with a N+1 landscape?

Not at this time

31 Do you have details of Non-convertible objects

5,667 from the current to target BW/4HANA.

Can you please share the list?

Majority of non-convertible objects are 3.x flows which will be cleaned from the system by the Department before start of Part 2 of the project.

32 Do you have the details of adjustment required object details 1,054. Can you please share the list

The list is not available to share at this time. The details will be provided to the selected vendor.

33 Do you have the details of custom code analysis by objects, can you please share them?

109 custom code adjustments required. The list is not available to share at this time. The details will be provided to the selected vendor.

34 Do you need to perform testing for all 147 reports in scope? What is the strategy for

BW/4HANA, BO and SAC testing? Do you have any scripts available for testing?

Reference 6.2.9. OpenText ALM is currently used in the

Department for testing. Scripts are not automated. All relevant flows and scripts will be ready before start of

Part 2 of the project.

Questions will only be accepted up to the date and time specified in the solicitation Timeline of Events. The Q A's will be posted on the Vendor Bid System on date specified in Timeline

35 Have you documented test scenarios for the

BW, BO and SAC reporting?

The flows and test scripts and test scenarios will be created by the Department and be ready before start of

Part 2 of the project.

36 Have you done a POC before this RFP on any of the systems under current scope?

Reference Round 1 Questions and Answers #284

37 As this BW HANA is an in place conversion, why is data cleansing, data conversion or a migration strategy? Is required?

Reference 6.2.5.2 for data cleansing requirements. Data conversion and data migration are not applicable for

BW/4 HANA.

38 How many Fiori reports are under scope for

BW/4HANA conversion/testing purposes?

We are not planning to run BW reports on Fiori. Fiori

UX will be used as a front-end interface.

131 BW reports are currently active on Enterprise

Portal.

Reference 6.2.1.5, 6.2.1.6,6.2.1.22 - Only Business

Explorer reports migrating to SAC. Analytics cloud is an extension of our reporting capabilities.

39 Why are 3 mock runs required for BW/4HANA upgrade?

Per SAP Activate methodology this is best practice.

40 Post upgrade, users continue to use BO reports or SAC Stories

Reference Round 1 Questions and Answers #32, 71, 82, 88, 115, 131, 196, 325, 376 and 439

41 What is the UAT acceptance criteria for BW, BO and SAC reports?

Not defined at this time

42 What are the current long running reports and process chains?

We do not currently have any long running reports or process chains which require performance improvement.

43 What are the critical and most sensitive objects in current environment. Share the count and details.

Total of 96 critical jobs in current environment with estimated run times ranging between 1 minute and 90 minutes.

44 Is there a detailed description of architecture available (virtualization, deployment of SW modules, orchestration, monitoring, back up restore etc.) for on-prem HPE Greenlake service model?

Reference Informational Exhibit A: SAP Architecture. No additional details available at this time.

45 What is the responsibility of supplier to do basic provisioning of virtual instances, virtual network components (routers, firewalls), storage mounting points etc.)?

Reference 6.2.8.1.f

46 Are security tools (intrusion detection, virus scanning etc.) part of architecture to be delivered by supplier, or is this already existent in current environment?

Reference 6.2.8.1.f

47 Is infrastructure steady state management part of deliverable scope?

Reference 6.2.8.1.f

Questions will only be accepted up to the date and time specified in the solicitation Timeline of Events. The Q A's will be posted on the Vendor Bid System on date specified in Timeline

48 Can the Dept. re-share the links to the Florida

State Board of Administration (sbafla.com)?

Attachment B:

Vendor

Certification

Form - PUR 7801

Attachment B: Vendor Certification Form - PUR 7801 Page 9 / Page

123A-2

Regardless of the dollar value of the goods or services provided, in accordance with the requirements of section

287.135(5), F.S., the vendor is not participating in a boycott of Israel and is not on the

State Board of Administration’s “Quarterly List of

Scrutinized

Companies that Boycott Israel,” available at

Florida State Board of Administration (sbafla.com)

Required Certified If the goods or services to be provided are $1 million or more, in accordance with the requirements of section 287.135, F.S., the vendor is not on the Scrutinized Companies with

Activities in Sudan

List or the Scrutinized Companies with Activities in the

Iran Terrorism

Sectors List (collectively, “Scrutinized List of Prohibited

Companies”);

does not have business operations in Cuba or Syria; and is not on the

State Board of Administration’s “Scrutinized List of

Prohibited

Companies” available under the quarterly reports section at

Florida State Board of Administration (sbafla.com

Updated as part of Addendum 2

49 Is the Dept. able to share to what extent the

Dept.'s current SAP CRM on HANA data/table structure have been extended/modified from standard?

Informational

Exhibit E: SAP:

Readiness and

Sizing CRM, ECC, BW

SAP Readiness Check for SAP Customer Experience

Solutions (RCX)

Page 311 Department has extended/modified 547 tables spread across five standard objects - Account, Appointment, Case, Service Contract and Service Incident.

CRM Object | Std Table | # of custom fields

Account | BUT000 | 23

Account | BUT0ID | 5

Account | ADRC | 13

Case | CRMD_CMG_CASE_AT | 21

Activity | CRMD_ORDERADM_H | 2

Service Contract | CRMD_CUSTOMER_H | 110

Service Process | CRMD_SERVICE_H | 12

Questions will only be accepted up to the date and time specified in the solicitation Timeline of Events. The Q A's will be posted on the Vendor Bid System on date specified in Timeline

50 In the Addendum 2.doc.pdf file, the customer reference form is one page (we are guessing just to highlight the date change). In the original RFP, it is two (2) pages. We should utilize the "Attachment I" from the original, correct? Please advise.

RFP 24-25-37 -

Addendum 2

.doc.pdf

Attachment I: Customer Reference Form Page 12 /

Page 131A-2

Correct, use the Attachment I from the original RFP. For the addendum, we just did a page replacement for the first page of the document having the incorrect date.

51 What would be Enterprise portal replacement is S4?

6.1.3.1

CAMS Core Applications 48 The CAMS core includes three applications with databases to house information: one for Financials (ECC), one for the Customer Relationship Management (CRM) and one for the Business Warehouse (BW) reporting component. Additionally, CAMS uses Enterprise Portal, GRC, RCS UI Logging, ADS and Business Objects (DQXI/DS and WebIntelligence). Conversion to the HANA databases was completed in December 2023. CAMS CRM is the master data source for ECC. All leads and intakes are first generated in CRM and then migrated to ECC with the exception of collections. BW receives data from

ECC and CRM.

Reference Round 1 Questions and Answers #221, 222, 371 & 372

52 What is the role of Enterprise portal in the

CAMs landscape? Is it SAP Interaction CEnter that integrates with CAMS Serice module to created Cases in CRM for E-services platform?

6.1.3.2

CAMS Core Applications 48 The CAMS core includes three applications with databases to house information: one for Financials (ECC), one for the Customer Relationship Management (CRM) and one for the Business Warehouse (BW) reporting component. Additionally, CAMS uses Enterprise Portal, GRC, RCS UI Logging, ADS and Business Objects (DQXI/DS and WebIntelligence). Conversion to the HANA databases was completed in December 2023. CAMS CRM is the master data source for ECC. All leads and intakes are first generated in CRM and then migrated to ECC with the exception of collections. BW receives data from

ECC and CRM.

Reference Round 1 Questions and Answers #368- 372

53 Case Establishment - Our understanding is that this happen with in the CRM Case create transaction which includes service categorization

Case establishment involves additional transactions in excess of the actual Case Create process. For example, genetic test, paternity and/or support orders, creation of service contracts, etc. The creation of a basic case or

Case Initiation is done within the Case Create process.

Questions will only be accepted up to the date and time specified in the solicitation Timeline of Events. The Q A's will be posted on the Vendor Bid System on date specified in Timeline

54 Please provide "Relevant Simplifications" excel extract, which is generated as part of the

Readiness Check report

Of total 61 items in Simplification list, 13 functionality items do not have an alternative planned. The detailed list is not available to share at this time. The details will be provided to the selected vendor. OSS notes pertaining to the 13 objects are:

2879911,2379157,2270408,3221404,2672757,2560791

,2560708,2270126,2270241,2560753,2560792,226733

1 and 2200412

55 Does DOR have a list of services being considered for leveraging in the SAP Business

Technology platform ?

Reference Informational Exhibit D Part 2.

This will be updated as part of Addendum 3 to include

SAP Forms Service by Adobe and SAP Cloud Identity

Access Governance (IAG).

56 Regarding ECC ABAP Custom objects RFP(page

48) and Exhibit I has a different number and the Q&A document(Q.no 412) has different number. Which one needs to be considered

Round 1 Question #412, references an inventory of all technical objects developed by FDOR.

RFP page 48 identifies the total number of FRICE items for the specified categories which are developed using

1 or more of the technical object identified in Round 1

Question #412.

RFP Exhibit I, are objects identified in the clone report provided by SAP which contains a subset of technical objects referenced in Round 1 Question #412. The second table that references ATC checks are those unique objects (which are also a subset of the objects identified in Round 1 Question #412) which could have

1 or more items for remediation.

57 DOR provided a comprehensive response to the 441 submitted vendor questions. In order for vendors to accurately analyze the impact of the Q&A and any potential questions from

Q&A round 2, requesting DOR consider extending the RFP due date by 1 week from

October 28 to November 3rd

N/A

N/A Page 21A-2 of Addendum 2Due date for Technical and Cost Proposals and opening time for administrative and technical proposals

Not at this time.

58 Can you please provide a named list of CRM clones?

Reference Informational Exhibit I for a consolidated summary. The detailed list will be shared with the

Selected Proposer.

59 Please provide the list of all critical events such as Year-end and anything done perfiodically on the systems due to federal/ state mandate(s) etc.

Reference Round 1 Questions and Answers #3, 80, 175, 177, 267, 338, 344, 418 and 420

60 Does FDOR has any Preference of go-live date for both Part 1, Part 2 considering their year-end schedule or any critical event(s)?

Reference Round 1 Questions and Answers #3, 80, 175, 177, 267, 338, 344, 418 and 420

Questions will only be accepted up to the date and time specified in the solicitation Timeline of Events. The Q A's will be posted on the Vendor Bid System on date specified in Timeline

61 Is department using iViews in the BW system and are they consumed in the Enterprise portal?

The Department is using iViews in Portal for BW BEx queries published through the BEx Web Application

Designer.

62 In 6.1.3 you mentioned that Locate. what is the functionality of Locate? is it CRM transaction?

6.1.3

There are CRM transactions which are considered part of the Locate activities however Locate is more than just these transactions. It involves processing of interfaces, comparison and evaluation of current data with newly received data and determining auto updates needed using business rules, processing documents, performing offline searches, etc.

63 Automated Remedy Selection program runs on

CRM now and will this run on future S4 system?

6.1.3

Yes.

64 Campaign Management is used and 17 records in the system? In the Q&A, you answered, campaign management wants to be implemented? As you know, Campaign management is not part of S4 Hana. Do you have plan to user other SAAS product or custom solution in S4?

2.3

Reference Section 6.2.6.2

65 Is Compliance Enforcement a program or transaction and is it run on CRM or ECC or 3rd party?

6.1.3

Compliance Enforcement consists of both programs and transactions. It is currently run on CRM.

66 Our understanding is all the existing BOBJ reports will continue to be working in the BOBJ system post upgrade. Based on that please confirm the SAC reporting tool scope ? Is it expected that any of the exisitng reports should be moved to SAC in Part 2? Any new report creation is expected in SAC.

Reference Round 1 Questions and Answers #32, 71, 82, 88, 115, 131, 196, 325, 376 and 439

67 Are the SID's for ECC/ CRM & BW system going to change post upgrade ? -

Reference 6.2.1.19. Department to follow SAP N+1 methodology keeping Production SID's the same.

68 Are the new servers going to be on same network. Asking this question from a data transfer speed impact.

Yes.

69 The operating system will change when the ugrade is completed to S/4. Can you please confirm the compatible OS versions of them as per the required application versions S/4 HANA

2023 and BW/4HANA 2023

Reference 6.2.7.14.1.

Department is actively working on satisfying all prerequisites pertaining to infrastructure, landscape and implementation landscape prior to start of project. In particular, Windows 2019 OS.

Questions will only be accepted up to the date and time specified in the solicitation Timeline of Events. The Q A's will be posted on the Vendor Bid System on date specified in Timeline

Questions will only be accepted up to the date and time specified in the solicitation Timeline of Events. The Q A's will be posted on the Vendor Bid System on date specified in Timeline

Questions will only be accepted up to the date and time specified in the solicitation Timeline of Events. The Q A's will be posted on the Vendor Bid System on date specified in Timeline

Questions will only be accepted up to the date and time specified in the solicitation Timeline of Events. The Q A's will be posted on the Vendor Bid System on date specified in Timeline

Questions will only be accepted up to the date and time specified in the solicitation Timeline of Events. The Q A's will be posted on the Vendor Bid System on date specified in Timeline

Questions will only be accepted up to the date and time specified in the solicitation Timeline of Events. The Q A's will be posted on the Vendor Bid System on date specified in Timeline

Questions will only be accepted up to the date and time specified in the solicitation Timeline of Events. The Q A's will be posted on the Vendor Bid System on date specified in Timeline

Questions will only be accepted up to the date and time specified in the solicitation Timeline of Events. The Q A's will be posted on the Vendor Bid System on date specified in Timeline

Questions will only be accepted up to the date and time specified in the solicitation Timeline of Events. The Q A's will be posted on the Vendor Bid System on date specified in Timeline