PWS_Garrison Copiers_June 2026_V2.docx

PERFORMANCE WORK STATEMENT

1 APRIL 2026

COPIER LEASE,

IMCOM GARRISON COMMAND,

FORT BLISS, TX

Contract 1 JUNE 2026

Table of Contents

PANMCC-26-P-0000 044247

PART 1

GENERAL INFORMATION

1. General. This is a non-personal service contract to provide leased copiers to include copier maintenance, supplies, and services. The Government will not exercise any supervision or control over the contract service providers performing the services herein.

1.1. Description of Services/Introduction. The Contractor shall provide all equipment, supplies, services, parts, maintenance, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform copier service for the leased copiers that support the Fort Bliss IMCOM Garrison mission. These equipment will be located in various buildings on Fort Bliss, McGREGOR Range, and Dona Ana complex, see attachment 2 for the location to deliver the copiers.

1.2. Requirements. Fort Bliss IMCOM Garrison is tasked with sustaining and maintaining the facilities and infrastructure at Fort Bliss, to include the training ranges that cover approximately 1.2 million acres of land. In addition, The Fort Bliss IMCOM Garrison needs 129 copiers with an operable, multi-function network to support the mission, with ability to add copiers during the contract Period of Performance. See part 5 for specific requirements on the equipment.

1.3. Objectives. The objective of this contract is for all copiers indentified in IMCOM inventory to operate effectively and efficiently with minimal down time as possible.

1.4. Scope. This contract includes all functions, tasks and responsibilities normally performed by a copier service support contract, providing the best value. The Contractor shall be responsible for servicing, maintaining, and supplying Fort Bliss IMCOM Garrison leased copiers, contractor shall provide print management services including periodic reporting/tracking of devices and consumables usage. The Contractor shall comply with all applicable laws and regulations, including but not limited to Federal Law, New Mexico and Texas State Law(s), Occupational Safety and Health Administration (OSHA) regulations, Army and Installation regulations.

1.5. Period of Performance. The term of this contract will be one 12-Month Base Period from commencement of Period of Performance. A total of one hundred and twenty seven (129) copiers starting with the base year 1 June 2026: Volume Band I (24 copiers), Volume Band II (57 copiers), Volume Band III (54), with ability to add copiers during the Period of Performance. Period of Performance will commence within 30 days of contract award. This project is an indefinite delivery/indefinite quantity.

Base Year: 1 June 2026 to 31 May 2027

1.6. Quality Control. Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services to the Government in accordance with (IAW) the terms and conditions contained in Federal Acquisition Regulation (FAR) 52.246-1 entitled, “Contractor Inspection Requirements” and applicable sub-clauses pertaining to quality control.

1.6.1. The Contractor shall develop, implement and maintain an effective Quality Control System which includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractors’ QCP shall contain a systematic approach to monitor operations to ensure acceptable services are provided to the Government. The QCP, as a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints. The Contractor shall provide to the Government their quality control documentation within 30 calendar days after contract award; changes to the QCP after award shall be submitted to the Contracting Officer (KO) and Contracting Officer’s Representative (COR) within five (5) working days prior to the proposed changes thereafter. After acceptance of the quality control plan the Contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to their QC System in regard to this contract.

1.6.2. Corrective Actions. At any time it is determined by the KO that the quality control system, personnel, instructions, controls, tests, or records are not providing results which conform to contract requirements, action shall be taken by the Contractor to correct the deficiency. If a Contract Deficiency Report (CDR) is issued the Contractor shall develop a Corrective Action Plan (CAP) which identifies the root cause, Corrective Action (CA) for the root cause, CA for the specific non-conformance and CA to the root cause to prevent recurrence and a timeline for completion.

1.7. Quality Assurance. The Government will evaluate the Contractor’s performance under this contract in accordance with (IAW) the Quality Assurance Surveillance Plan (QASP). This plan is a Government only document primarily focused on what the Government must do to assure that the Contractor has performed IAW the requirements of the PWS of this contract. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable deficiency rate(s) as illustrated within the PWS and Performance Requirements Summary (PRS).

1.7.1. Contracting Officer Representative (COR). The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the KO and Contractor of any deficiencies; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.7.2. Post Award Conference/Periodic Progress Meetings. The Contractor shall attend any post award conference convened by the contracting activity or contract administration office IAW FAR 42.5, Post Award Orientation. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be considered into the overall contract price. The government is responsible for taking their own minutes.

1.8. Hours of Operation.

1.8.1. Normal Duty Hours. The Contractor is responsible for providing a dedicated Help Desk service, between the hours of 8:00 AM and 4:30 PM, Mondays through Fridays, excluding Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall not be reimbursed when the Government facility is closed for the above reasons. The Contractor shall provide Help Desk Services support that will be available Monday through Friday from 08:00am to 4:30pm for the duration of the contract, providing hours of Service Availability, Asset Database, Service Call Management, Supplies Request Management, Equipment Move Management, Print Management Services including periodic reporting/tracking of device and consumables, Equipment Add/Change Management and End User Support. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.8.2. Federal Government Holidays.

b. When one of the above designated legal holidays falls on a Sunday, the following Monday will be observed as a legal holiday. When a legal holiday falls on a Saturday, the proceeding Friday is observed as a legal holiday. This list of holidays relates to Government duty days and is not intended to supplement or otherwise alter the provisions of any Wage Determination regarding applicable paid holidays.

c. It is understood and agreed between the Government and the Contractor that observance of such days by Government personnel shall not be a reason for an additional period of performance, or entitlement of compensation except as set forth within the contract. In the event the Contractor’s personnel work during the holiday, the Contractor may reimburse them; however, no form of holiday or other premium compensation will be reimbursed either as a direct or indirect cost, other than their normal compensation for the time worked, unless stipulated otherwise. This provision does not preclude reimbursement for authorized overtime work if applicable.

d. When the Department of Defense grants excused absences to its employees, the Contractor agrees to continue to provide sufficient personnel to perform critical tasks already in operation or scheduled, and shall be guided by the instructions issued by the Contracting Officer or the COR. Changes in employee work schedules shall comply with the terms and conditions of the contract, to include payment provisions.

e. If Government personnel are furloughed, the Contractor shall contact the Contracting Officer or the COR to receive direction.

1.9. Place of Performance. The work to be performed under this contract shall be performed for all the Directorates under Fort Bliss IMCOM Garrison (Directorate of Emergency Services, Directorate of Family and Morale, Welfare and Recreation, Directorate of Human Resources, Directorate of Plans, Training, Mobilization and Security, Acquisition Management Office, Equal Employment Opportunity, Garrison Headquarters, Plans, Analysis and Integration Office, Resource Management Office, Religious Support Office, Garrison Safety Office, Installation Legal Office, Public Affairs Office)Ft Bliss, Texas East and West; McGregor Range, New Mexico; Dona Ana New Mexico.

1.10. Type of Contract. The Government will award an indefinite delivery/indefinite quantity contract.

1.11. Security.

1.11.1. Security Requirements. Contractor personnel performing work under this contract shall be able to gain access to Ft. Bliss, Texas (East and West); McGregor Range, NM and Dona Ana, NM.

1.11.2. AT Level I Training. All contractor employees, including subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I Awareness training within five (5) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within five (5) calendar days after completion of training by all employees and subcontractor personnel. AT level I Awareness training is available athttps://jko.jten.mil/courses/AT-level1/launch.html.

1.11.3. Access and General Protection/Security: Policy and Procedures. Contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204‐9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) and Health Protection Condition (HPCON) at anyindividual facility or installation change, the Government may require changes in contractor security matters or processes. Contractor and all associated sub‐contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC‐III) and Terrorist Screening Database (Army Directive 2014‐05/AR 190‐13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative); or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.11.4. iWATCH Training. The contractor and allassociated sub‐contractors shall brief all employees on the local iWATCH Army program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 15 calendar days of contract award and within 15 calendar days of new employees commencing performance with the results reported the COR NLT 30 calendar days after contract award.

1.11.5. Operations Security (OPSEC). Per AR 530‐1, Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within five (5) calendar days after completion of training by all employees and subcontractor personnel. OPSEC training is available at https://securityawareness.dcsa.mil/opsec/index.htm

1.11.6. Security of Classified Items, Systems and Information. The Contractor shall not have access to classified information; however, shall classified documents fall into the possession of the Contractor, the Contractor shall immediately contact the COR for disposition instructions.

1.12. Safety. The Contractor shall establish and maintain a safety plan of which a draft plan shall be submitted to the KO at the time of proposal. Contractor’s final Safety Plan shall be submitted no later than (NLT) 10 calendar days after contract award.

1.12.1. In order to provide safety control for protection to the life and health of employees and other persons; for prevention of damage to property, materials, supplies, and equipment; and for avoidance of work interruptions in the performance of this contract, the Contractor shall comply with the following Safety Accident Prevention Standards: 29 CFR 1910, Occupational Safety and Health Standards; 29 CFR 1926, Safety and Health regulations for Construction; Army Corps of Engineers Manual 385-1-1, Safety and Health Requirements Manual. The Contractor shall comply with the above and all other applicable DoD, Army, Federal, State and Local safety and health requirements.

1.12.2. Reporting of Fire and Safety Hazards. The Contractor shall train personnel to recognize fire and safety hazards and encourage personnel in the performance of their duties to report fire and safety hazards and unsafe conditions to their supervisor. The contactor shall take corrective action to remedy reported deficiencies IAW the terms of this contract. The COR shall be notified of deficiencies beyond the terms of this contract.

1.12.3. Environment and OSHA. The Contractor shall comply with all local, State, and Federal environmental and occupational safety laws, rules, and regulations. Any apparent conflict between compliance with such local, State, and Federal environmental and occupational safety laws, rules, regulations, and compliance with the requirements of the contract shall be immediately brought to the attention of the Contracting Officer or authorized representative for final resolution. The Contractor shall notify the Contracting Officer or authorized representative in writing in addition to any verbal notification of such conflict. The Contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, all such local State, or Federal laws, rules, and regulations. All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the Contracting Officer or authorized representative to halt any and all Contractor performance with a commensurate deduction of monies due to the Contractor until such unsafe conditions are corrected. The Contractor shall take due caution not to endanger personnel during performance of this contract. Upon discovery of a serious hazard such as, but not limited to, fire, or large fuel spill, the Contractor shall notify the Contracting Officer or designated representative and COR.

1.12.4. Reporting Mishaps. The Contractor shall adhere to reporting of mishaps IAW AR 385-10, The Army Safety Program and DA Pam 385-40, Army Accident Investigations and Reporting. In addition the Contractor shall report: (1) Injury or occupational illness to on-duty Contractors; (2) Damage to government furnished material or equipment provided to a Contractor; (3) Contractor accidents involving Army property and personnel.

1.12.5. Personnel Safety. The Contractor shall immediately correct all safety deficiencies upon notification of the deficiencies by the Contracting Officer, designated representative or COR, and shall notify the Contracting Officer of the corrective action to be taken.

1.13. Personnel. For purposes of this paragraph, the term “personnel” or “employee(s)” refers to any person performing work related to this contract, including but not limited to, the Contractor’s employees, agents, representatives, or Subcontractors. The Contractor shall staff this effort with trained, competent and capable employee(s) for the discipline they are assigned to. Contractor personnel shall present a clean, neat and professional appearance. The Contractor shall ensure that employees meet all applicable federal, state, local, and installation certification, licensing, medical requirements, and qualifications to perform all assigned tasks and functions as defined in this contract prior to commencement of work. The Contractor shall not permit any personnel to work under this contract if such person is identified by a Government authorized representative to the Contractor as a potential threat to the health, safety, security, general well-being, or operational mission of the Army and the Fort Bliss IMCOM Garrison. All Contractors’ personnel shall comply with installation security and access procedures and the Contractor’s final Safety Plan.

1.13.1. Contractor’s personnel, whose tasks involve operation of any vehicles, shall possess a valid U.S. state driver’s license, certificates and permits, applicable for the type and class of vehicle being operated.

1.13.2. Contractor’s personnel shall either be a United States Citizen or authorized to work in the United States or possess a valid U.S. Immigration T-151 or I-94, Alien Registration Card.

1.13.3. Speaking, Reading, and Understanding English. Contractor shall hire and staff personnel who can communicate with Government representatives and where reading, understanding, and discussing environmental, health, and safety warnings are an integral part of an employee’s duties, Contractor’s employee shall be able to understand, read, write, and speak the English language fluently. English shall be the only language used with regard to this contract for written correspondence, discussions and other business transactions.

1.13.4. Identification of Contractor Employees. The Contractor (to include Subcontractors) shall provide each employee an Identification (ID) Badge, which includes at a minimum, the Company Name, Employee Name and a color photo of the employee. ID Badges for Key Personnel shall also indicate their job title. ID Badges shall be worn at all times during which the employee is performing work under this contract. Each Contractor (to include Subcontractors) employees shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. The Contractor (to include Subcontractors) shall be responsible for collection of ID Badges upon completion of the contract or termination of employee. A listing of issued identification cards shall be furnished to the Contracting Officer prior to the contract performance date and updated as needed to reflect Contractor and Subcontractor personnel changes. All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They shall also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.13.5. Conflict of Interest & Employment of Government Personnel. The Contractor shall not knowingly employ any person who is a U.S. Government employee if employing that person would create a conflict of interest. Additionally, the SP shall not knowingly employ any person who is an employee of the Government, either military or civilian, unless such person seeks and receives written approval according to DOD 5500.7-R, Joint Ethics Regulations (JER) by the individual’s commander or director. A copy of the authorization will be provided to the COR. In addition, the Contractor is prohibited from employing Government Quality Assurance Representatives (QAR) whom the Contractor knows or shall have known are responsible for monitoring any contracts/subcontracts awarded to the service provider.

1.13.6. Conduct of Employees. Employees of the Contractor shall conduct themselves IAW installation policies concerning conduct and DOD 5500.7-R, Joint Ethics Regulation

1.13.7. Employee Uniforms. Contractor shall wear an appropriate work uniform, identifying the contractor company.

1.13.8. Personnel Health and Hygiene. Employees of the Contractor shall present themselves in a professional manner demonstrated by good personal hygiene and a well-kept appearance.

1.13.9. Contractor Vehicles. Motor vehicles entering Fort Bliss Operational Area shall be properly licensed, insured, and registered with the Installation Access Pass Office.

1.13.10. Contractor Advertising. The Contractor shall not place or display advertising of any kind on Government-owned property.

1.13.11. Special Qualifications. The Contractor shall have qualified personnel to service, maintain and repair the equipment described herein; no special qualifications are required.

1.13.12. Key Personnel: The Contractor shall have a Project Manager or Supervisor that shall respond to any issues the KO or COR communicates to the Contractor.

1.13.13. Supervision of Contractor Employees. The Government will not exercise any supervision or control over Contractor or Subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or Subcontractor employees.

1.14. Contractor Travel. No travel and associated costs is anticipated while carrying out duties.

1.15. Training. The Contractor shall complete all training specified in the work statement as described in other Sections. No special training is being required for the performance of the contract.

1.16. Data Rights. The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.17. 1.17. Phase In. To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on available, during the thirty (30) days phase in period.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms.

2.1. Definitions. Federal Acquisition Regulation (FAR), Dictionary of US Army Terms, AR 310-25 and Authorized Abbreviations and Brevity Code, AR 310-50, are the references for definitions and acronyms not listed below.

2.1.1. Contract Administrator. The official Government representative delegated authority by the Contracting Officer to administer a contract. This individual is normally a member of the appropriate Contracting/Procurement career field and advises on all technical contractual matters.

2.1.2. Contractor. A supplier or vendor awarded a contract to provide specific supplies or services to the Government. The term used in this contract refers to the prime.

2.1.3. Contracting Officer. A person with authority to enter into, administer, and/or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.4. Contracting Officer’s Representative (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5. Controlled Area. A controlled space extending upward and outward from a specified point. This area is typically designated by a commander or director, wherein sensitive information or operations occur and requires limitations of access.

2.1.6. Defective Service. A service output that does not meet the standard of performance associated with the Fort Bliss IMCOM Garrison.

2.1.7. Deliverable. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.8. Government-Furnished Property (GFP) or Government Property (GP). Property in the possession of, or directly acquired by, the Government and subsequently made available to the Contractor.

2.1.9. Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.10. Physical Security. Actions that prevent the loss or damage of Government property.

2.1.11. Property Administrator (PA) or Plant Clearance Officer (PLCO). An authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of the Contractor.

2.1.12. Quality Assurance. The Government procedures to verify that services being performed by the Contractor are acceptable IAW established standards and requirements of this contract.

2.1.13. Quality Assurance Specialist. An official Government representative concerned with matters pertaining to the contract administration process and quality assurance/quality control. Acts as technical advisor to the Contracting Officer in these areas.

2.1.14. Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.15. Quality Control. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.16. Subcontractor. One that enters into a contract with a prime Contractor. The Government does not have private contract with the Subcontractor.

2.1.17. Work Day. The number of hours per day the Contractor provides services IAW the contract.

2.1.18. Work Week. Monday through Friday, except for Federal holidays unless specified otherwise.

2.2. Acronyms.

NEC Network Enterprise Center

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. Government Furnished Items and Services. The Government will not provide any property, services or equipment other than that specified in the work statement.

3.1. Equipment. Property shall be returned to its original condition, if applicable, prior to completion of this contract. Contractor shall be responsible for any damages or lose of use due to their negligence.

3.2. Property Control Plan. Contractor shall not be required to sign for government property.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Items and Responsibilities.

4.1. Contractor Furnished Items. Everything included in this paragraph and its subparagraphs is basic to the contract and shall be included in the contract price.

4.1.1. The Contractor shall provide all labor, supervision, transportation, vehicles, supplies, equipment, materials, facilities and services required to perform work under this contract.

4.2. Secret Facility Clearance: The Contractor shall not be required to possess security clearance required to access to secret facility or facilities.

4.3. Materials. The Contractor shall furnish materials, supplies, and equipment necessary to meet the requirements under this PWS.

4.4. Equipment. The Contractor shall have proper equipment to meet the requirements under this PWS.

4.5. Responsibilities of the Contractor.

a. The Contractor shall provide a safe working environment for key consultants and all persons in his/her employ as prescribed by Engineering Manual (EM) 385-1-1, “General Safety Requirements” and 29 CFR 1910 “Occupational Health and Safety”. The Contractor shall be responsible for all damages to persons and property that occur in connection with the work and service under this contract, without recourse against the Government.

b. Contractor shall exercise extreme caution to protect building finishes, private property, military property, etc., from damage during the performance of these contract requirements. Contractor shall be responsible for all loss or damage or whatsoever kind and nature to all Government property, while in the performance of these contract requirements, which result in whole or in part from the negligence or omissions of Contractor, any of his Subcontractors or any employee, agent or any representative of the Contractor or Subcontractor(s).

c. The Contractor shall, without additional expense to the Government, be responsible for obtaining any necessary licenses and permits, and for complying with any Federal, State, and municipal laws, codes, and regulations applicable to the performance of the work.

d. The Contractor shall also be responsible for all materials delivered and work performed until completion and acceptance of the entire work, except for any completed unit of work which may have been accepted under the contract.

PART 5

SPECIFIC TASKS

5. General. The Contractor shall provide all skilled personnel, equipment, supplies, tools, materials, supervision, and other items necessary to perform this prescribed project as defined in this PWS to meet the performance requirements. Copiers will be delivered on the beginning dates reflected on paragraph 1.5 Period of Performance. Indefinite delivery/indefinite quantity MFDs can be added to contract at pricing provided at time of award. Price includes delivery, installation, toner supplies, user maintenance supplies (Drums, transfer belts, waste cartridges, etc), staples (if equipped with staples), maintenance, end user training, relocation within 50 miles and removal (customer retains hard drive).

5.1. Leased Copiers. The Contractor shall provide multi-function, network-ready copiers to the facilities identified in Attachment 2.

The Contractor shall provide basic instructions on the use of the functionality of the leased copiers to the primary operator or user. An operation manual shall be provided for each leased copier at each facility installed. Onsite classroom training as well as web-based training shall be provided for each leased copier.

The Contractor shall move the leased copiers to different locations, buildings or other facilities as needed by the Government. A list of the buildings and addresses will be provided two days after approval of the contract. Government will receive up to one (1) equipment relocation per device per year at no additional cost.

The Fort Bliss IMCOM Garrison requires the Contractor to provide copiers with the following capabilities, at the minimum:

· A3 Multifunctional Device (MFD) - Print/Copy/CAC Card enabled Scan to email in U.S. Army Network system. Faxing capabilities are not a requirement.

· Capable of Up to 11" x 17" Output

· Approximately 3' x 5' Footprint-Floor-Standing.

Features:

· 12-month lease of network capable MFDs.

· Service calls with technician contact within 2 hours for “work stoppage” situation, and within 4 hours for routine maintenance calls.

· Security kits that encrypt and overwrite anything written to the hard drive.

· Able to comply with DISA Security Technical Implementation Guide (STIG), and Federal Information Processing Standards (FIPS); DLA lab testing to confirm these standards are met.

· Vendor assists local IT with initial device networking.

· Classified A3 MFDs will copy, print, scan, and have token readers.

· Unclassified A3 MFDs will copy, print, scan to email PKI (CAC) enabled. Copy, print, and scan functions can be PKI-enabled.

· A3 MFDs include a finisher that will stack, collate and multi-position staple.

· A3 MFDs include an automatic document feeder for copying/scanning with a 30-page minimum capacity.

· The scanning technology must have the ability to scan multiple pages at a minimum of 300 dpi while maintaining a file size small enough to transmit on the Fort Bliss network.

The Fort Bliss IMCOM Garrison requires the following copier capabilities:

I

II

Volume Band I

Volume Band II

Volume Band III

5.2. Network Security Compatibility. The Contractor shall provide leased copiers that meet the Network Enterprise Command (NEC) compatible and all Network/Non-secure Internet Protocol Router (NIPR) network security requirements. If during the period of performance of the contact that NEC require network security requirement change(s) or is updated, the Contactor shall ensure the leased copiers are compliant with those requirements, or are scheduled for replacement with compliant copiers if the current leased copier inventory cannot meet the requirements.

5.3. Leased Copier Maintenance. The Contractor shall provide all labor, equipment, services and supplies to include consumable supplies (e.g. toner, developer) to maintain the leased copiers at all the facilities listed herein. Consumable supplies shall include but is not all inclusive are toner (for color and B/W), developer, drums, and staples. Paper is not a requirement and is outside the scope of the work statement.

5.4. Network Security Compatibility. The leased copiers shall comply with Fort Bliss NEC network security and compatibility requirements during the life of the contract. If the leased copiers are not capable of meeting the NEC requirements, the Contractor shall replace the leased copiers of the same specifications list in Section 5.1. to meet the network connectivity and security requirements.

5.5. Trouble Calls and Off-Scheduled Maintenance Calls. The Contractor shall respond to trouble calls or off-scheduled maintenance calls from the COR or designated government representative NLT than four (4) hours of the same business day the call is submitted to the Contractor. Any request submitted by the COR after 3:00 P.M. the Contractor shall respond NLT 10:00 M.S.T. the following business day. The response is to schedule a qualified Contractor technician to service the copier or plotter outside of the PMS. For example, black toner is required for a copier that has experience greater use than typically experienced.

For copier malfunctions, inoperable functions, or equipment service alerts, the Contactor shall respond with a qualified technician within four (4) hours of receipt of call from the COR or designated government representative. The Contractor technician shall be able to perform all repairs or service to return the equipment to normal operation the same day the Contractor technician responds. If the Contractor technician cannot return the equipment to normal operation, he or she shall communicate with the COR the reason why and the expected time frame; for example, a special part is required that is not carried on the Contractor’s inventory and will have to be ordered, and is expected in one week.

If the Contractor technician does not or fails to respond within the scheduled date and time it will be considered a “no-show,” the KO or COR will notify the Contractor of the failure. Only two (2) “no-shows” or failure to responds are permissible in the 12-month period of performance.

For situations outside the responsibility of the Contractor, such as inclement weather or national disasters, the Contractor shall not be held accountable but shall communicate via e-mail or telephonically to the KO or COR of the issue that is outside the Contractor’s control.

If the equipment cannot be returned to normal operation within a reasonable amount of time not to exceed seven (7) business days then it shall be replaced with a temporary leased copier with the exact same specifications until the inoperable leased copier can be returned to normal operation, or it is replaced with a new leased copier of the exact same specifications. If the leased copier experiences two (2) subsequent failures of the same problem, i.e. document feeder not working properly, over sixty (60) calendar days then the Contractor shall replace the leased copier with a new leased copier with the exact same specifications no later than seven (7) business days. No refurbished or remanufactured equipment shall be accepted.

The Contractor shall not be responsible for damages to leased copiers from Government personnel or actions. However, each leased copier shall have power suppression to prevent electrical damage to the leased copier; failure to provide this does not preclude the Contractor for replacing the leased copier at the Contractor’s expense.

5.6. Deliverables.

5.6.1. General.

The Contractor shall provide the following deliverables in accordance to the schedule listed below after award.

5.7. Inspection Requirements. The Contractor shall provide quality services and/or products IAW this contract. Contractor shall comply with manufacturer's preventive maintenance requirements to ensure machines receive the appropriate preventive maintenance in accordance with the Preventative Maintenance Schedule.

5.7.1. When the Contractor’s performance is unsatisfactory; a Contract Deficiency Report (CDR) shall be issued. If a CDR has to be issued, the Contractor shall reply in writing, giving the reason for the unsatisfactory condition, and what corrective action has been taken; and procedures to prevent recurrence. This response shall be made in writing within 72 hours.

5.8. Contractor Manpower Reporting (CMR).

5.8.1. The Contractor shall report ALL Contractor labor hours (including Subcontractor labor hours) required for performance of services provided under this contract for the Army via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services.

5.8.2. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2017. Contractors may direct questions to the help desk at help desk at: http://www.ecmra.mil/. Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website”.

PART 6

APPLICABLE PUBLICATIONS AND FORMS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor (to include Subcontractors) shall abide by all applicable regulations, publications, manuals, and local policies and procedures.

Engineering Manual (EM) 385-1-1, General Safety Requirements 29 CFR 1910, Occupational Health and Safety DoD 5200.08-R, Physical Security Program 32 CFR 147.24, The National Agency AR 190-13, The Army Physical Security AR 385-10, The Army Safety Program DA Pam 385-40, Army Accident Investigations and Reporting

6.2. Forms. Mandatory records and report forms are listed below.

DD254 – Department of Defense Contract Security Classification Specification, available at http://www.dtic.mil/dtic/pdf/formsNguides/dd0254.pdf

Attachment 1:

Performance Requirements Summary

1) Provide multi-function, network and security compatible copiers that meet the standards of the Directorates

Contractor compliance will be tallied for CPAR reporting periods and the results of the data will be used to substantiate objective ratings of Contractor performance.

Trends of less than acceptable performance could result in reductions in monthly payments at the discretion of the Contracting Officer.

no more than two “no-shows” or failure to response per 12-month period of performance

Note: Government surveillance of Contractor performance is not limited to the Performance Objectives as outlined in this PRS.