PWS Case management 2020.pdf

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PERFORMANCE WORK STATEMENT (PWS) FOR

FLARNG Nonclinical Case Management

1. General: The Florida Army National Guard (FLARNG) Surgeon’s Office requires a highly responsive process whereby the government can quickly obtain needed support and services. The purpose of this requirement is to provide Medical and Dental Case Management and administrative Care Coordinator staffing in support of Individual Medical Readiness (IMR).

1.1 Scope: The contractor shall provide non-clinical case management services for the Army National Guard in support of surge and contingency requirements as well as its steady-state mission. Duty limiting condition information is expected to be synchronized for Soldiers with multiple issues when clinically acceptable between behavioral and medical personnel to streamline contact with units and Soldiers to meet readiness requirements. The contractor shall ensure annual medical/dental requirements are being maintained to exceed standards set forth by National Guard Bureau (NGB). The contractor’s support shall include and be performed in accordance with Department of Defense Instruction (DoDI) 1332.18 and Army Regulations (AR) 40-501 and AR 40-502.

1.1.1 The Contractor shall furnish all labor and services required to provide a wide range of behavioral health, medical, and dental non-clinical case management services and administration, including Department of Defense Periodic Health Assessment (DoDPHA), Soldier Readiness Processing (SRP), Soldiers Readiness Certification (SRC) support, and non-clinical case management of Service Members with behavioral health, medical or dental needs requiring follow up appointments.

1.1.2 The contracted personnel shall be experienced and qualified in all aspects of their respective functional areas. Contracted personnel shall not perform inherently governmental functions (i.e., representation of government, decision authority, etc.)

1.2 Background: This PWS reflects existing National Guard Bureau policies and regulations.

The behavioral health and case management is expected to track duty limiting behavioral, medical, and dental issues by Soldier. The Florida National Guard requires continued contracted behavioral professional services to meet established readiness goals for the FLARNG. The current local contract for FLARNG behavioral health, medical, and dental nurse case management ends 29 September 202019. Case management contracted services are necessary to meet established readiness goals of the FLARNG. This requirement is designed to be flexible, responsive, and meets the ever-evolving needs of the government. DoDI

6025.19 establishes aggressive quarterly and annual metric goals for the separate IMR elements and for the overall IMR category of Fully Medically Ready (FMR) Soldiers. Over the past year, FLARNG readiness has continued to increase to over 85%. Continued utilization of medical case managers is essential to maintaining established medical readiness goals. The ultimate goals are to produce real-time reports based on complete, accurate data.

1.2.1 Non Clinical Case Management practices are directed at addressing chronic conditions that are prevalent in the general patient population. Case managers can affect patient

Commented [WBJMMU1]: This is not accurate information

Commented [VLP2]: Updated outcomes through proactive interventions across multiple healthcare settings. Additionally, case managers are expected to engage community resources and facilitate ongoing and consistent patient education.

1.2.2 The Military Health System (MHS) has three primary goals for Case Management:

1.2.2.1 Improve the care, management, and transition of recovering Service members.

Commented [VLP4]:

Commented [WBJMMU3]: Spell out

1.2.2.2 Broaden the application of case management to include those with complex and at-risk needs before the Soldier requires complex care.

1.2.2.3 Continued utilization of behavioral health and medical case manager teams is essential to maintaining established medical readiness goals for deploy-ability of the ARNG.

1.3 Period of Performance (PoP): The PoP for this contract is one base-yearone base six month period plus four one year option periods. This contract is projected to be an enduring requirement.

1.4 General Information

1.4.1 Quality Control (QC): The Contractor shall develop a Quality Control Plan (QCP) to maintain an effective quality control program to ensure services are performed in accordance with this contract. The QCP shall include a detailed discussion of the steps proposed to ensure quality, adherence to schedule, proactive communication and adherence to budget. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary. The QCP shall include a description of corrective action steps to take should the Contractor performance be substandard. An organizational depiction of the project team and chain(s)-of-command shall also be included in the QCP. The Contractor shall develop and implement procedures to identify, prevent, and ensure non- recurrence of defective services. The Contractors QCP is the means by which the contractor assures the work complies with the requirement of the contract. The Contractor shall provide a preliminary Quality Control Plan (QCP) with their proposal. The finalized QCP will be accepted by the Government within 10 days of the contract award. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its QCP.

1.4.3 Quality Assurance (QA): The Government shall develop and utilize a quality assurance plan. This plan shall be primarily focused on what the Government must do to ensure the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s).

1.4 Recognized Holidays: The following are recognized US holidays. The contractor shall perform services on these days for issues related to urgent behavioral health needs.

1.4.3.1 New Year’s Day: January 1st

1.4.3.2 Martin Luther King, Jr.’s Birthday

1.4.3.3 President’s Day

1.4.3.4 Memorial Day

1.4.3.5 Independence Day: July 4th

1.4.3.6 Labor Day

1.4.3.7 Columbus Day

1.4.3.8 Veteran’s Day: November 11th

1.4.3.9 Thanksgiving Day

1.4.3.10 Christmas Day: December 25th

Commented [MMJMC5]: Good fix per our call

Commented [WBJMMU6]: Spell out

Commented [VLP7]: done

Commented [WBJMMU8]: Has a quality assurance surveillance plan been prepared and submitted?update

1.4.4 Place and Performance of Services: The primary time for the contractor to provide routine case management services shall between the hours of 0730-1700 Eastern Standard Time (Monday through Friday). The contractor shall be expected to provide services at weekend medical readiness events. Psychological health services are expected to be available (365/24/7), on recognized US holidays, or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Primary location of work except as otherwise indicated is 5629 State Road 16, Camp Blanding Joint Training Center (CBJTC) and Starke FL 32091.

Psychological health coordination services primary locations of work are, 5629 State Road 16, CBJTC; and 2801 Grande Ave, Pinellas Park. Performance locations shall be added or moved to FLARNG armories throughout the state depending on the needs of the government. The contract employees may be required to travel to execute any missions to support and augment the FLARNG consistent with all services described within this PWS as shown below.

Specifically, in the event of a mobilization event, the Contractor shall ensure adequate support is available for travel to locations to best support these activities (i.e. work at armories) as directed by the Contracting Officer. If changes to the original work in this PWS arise during the performance of the contract the contractor shall notify the COR. If determined to be within the scope of the contract the Contracting Officer will provide 30 calendar day notice to the contractor with full description of the need and request a proposal. Once a proposal has been approved the contracting officer will issue a modification to add items which are not in the original scope of the contract. Travel to and from the primary work-site will not be reimbursed.

The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential. Telecommuting may be authorized as agreed upon by the contractor and COR, based on the needs of the government.

1.4.4.1 Telework: The Government may permit telework by contractor employees when determined to be in the best interest of the Government in meeting work requirements. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance. Telework shall be at no additional cost to the Government.

1.4.4.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays.

Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.4.3 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation.

Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation which may affect

Commented [WBJMMU9]: What does this mean?

This sentence is awkward.

Commented [VLP10]: updated

Commented [WBJMMU11]: What exactly happens at this location?

Commented [VLP12]: A psychological health coordinator provides services collocated with 53RD

IBCT

Commented [WBJMMU13]: Review to ensure this is how we want this written.

Commented [VLP14]: Should we ask or are we allowed to ask for the contractor to provide a plan of how deliverables will be completed if they are allowed to telework

Commented [MMJMC15R14]: Yes, we can ask and would add the QASP or deliverables performance. The Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.5 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA), and/or local policy.

Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 For contractors requiring Common Access Card (CAC): The CAC is the DoD Federal Personal Identity Verification (PIV) credential. CAC issuance requirements are as follows:

In accordance with Department of Defense Manual (DoDM) 1000.13-M-V1, DoD Identification (ID) Cards, January 23, 2014, initial issuance of a CAC requires, at a minimum, the completion of an Federal Bureau of Investigation (FBI) fingerprint check with favorable results and submission of a National Agency Check with Inquiries (NACI) (or investigation approved in Federal Investigative Standards) to the Under Secretary of Defense for Intelligence (USD(I)) approved investigative service provider. The issuance of a CAC will be based on four criteria:

(a) eligibility for a CAC; (b) verification of DoD affiliation from an authoritative data source; (c) completion of background vetting requirements according to the Federal Information Processing Standards Publication 201-2, Personal Identity Verification (PIV) of Federal Employees and Contractors, August 2013, and DoD Manual 5200.02, Procedures for the DoD Personnel Security Program (PSP), April 3, 2017, and (d) verification of a claimed identity.

Sponsorship and enrollment information about each applicant must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either the Real-Time Automated Personnel ID System (RAPIDS) using the DD Form 1172-2, or the Trusted Associate Sponsorship System (TASS).

1.4.5.1.1 HSPD-12 Background Investigation Requirements: The contractor shall ensure that all contractor and subcontractor personnel whose duties require CAC card issuance obtain them, and shall process all CAC card applications. The contractor shall ensure that all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP) form at Attachment (TBD), at the earliest possible date and that this form is forwarded to the COR immediately. The COR will review the form for completeness and accuracy and forward it to the National Guard Bureau (NGB) Personnel Security manager who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm that the investigative service provider has received the request, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) system. Upon completion of the e-QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the background investigation (BI) will be initiated. The

Commented [MMJMC16]: So the security requirements section and below Is also driven by the AT/OPSEC form this statement should match paragraph 2a from the AT/OPSEC, so if you Said on that form it’s required, that language need’s to be in the PWS also, you can add to but not less then it’s verbiage contractor shall ensure immediate compliance with all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system. The contractor is cautioned that the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from two to six weeks and shall factor this lead time into its hiring/placement process. The contractor shall make all reasonable efforts to ensure that contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

1.4.5.1.2 Trusted Associate Sponsorship System (TASS): The contractor shall process CAC applications through the TASS, the procedures for which are described below. Although there is no requirement for the contractor to designate a “Corporate Facility Security Officer" (FSO) to serve as its single point of contact for the BI, the TASS application process and other CAC and security-related matters, such designation facilitates these processes. If an FSO is not established, all contractor employees requiring a CAC will be required to process their own applications. The submission process for CAC applications is as follows:

1. The contractor's FSO or contractor employee shall submit requests for a CAC via email to the designated TASS Trusted Agent (TA). The TASS TA for this requirement will be: (If the TA has been designated, show the TA’s name and contact information; otherwise, insert “TBD.”)

2. The Government will establish a TASS application account for each CAC Request and will provide each contractor employee a USER ID and password, via email, to the FSO. The FSO or contractor employee shall access the TASS account and complete the CAC application (entering/editing contractor information as applicable) at: https://www.dmdc.osd.mil/tass/. The FSO or contractor employee shall follow up to ensure that the TA is processing the request.

3. The Government will inform the contractor's applicant, via email, of one of the following:

a. Approval.* Upon approval, the information is transferred to the DEERS database and an email notification is sent to the contractor with instructions on obtaining their CAC.

The contractor proceeds to a RAPIDS station (RAPIDS Site Locator:

http://www.dmdc.osd.mil/rsl/).

b. Rejection.* The Government, in separate correspondence, will provide reason(s) for rejection.

c. Return. Additional information or correction to the application required by the contractor employee.

*The contractor shall maintain records of all approved and rejected applications.

1.4.5.1.3 At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor employee by SSN and two forms of identification. Identity source documents must come from the list of acceptable documents included in Form I-9, OMB No. 1615-0047, "Employment Eligibility Verification." Consistent with applicable law, at least one document from the Form I- 9 list shall be a valid (unexpired) State or Federal Government-issued picture ID. The Identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS, and will then issue a CAC. Issued CACs will be valid for no longer than three years, or until the individual's contract end date (inclusive of any options), whichever is earlier.

1.4.5.1.4 The contractor shall return issued CACs to the DEERS office upon departure or dismissal of each contractor employee, and shall obtain a receipt for each card and provide it to the TA/COR.

1.4.5.1.5 The contractor shall manage requests for new or renewal CAC cards in sufficient time to ensure that all contractor employees have them when needed to perform work under this contract. The contractor shall provide at least 10 calendar days advance notice to the TA and COR, unless there are extenuating circumstances approved by the COR or KO.

1.4.5.1.6 The contractor shall obtain an Army Knowledge Online (AKO) enterprise email address for each applicant, including subcontractors, who may be deployed or require logical access to a government computer network. This can be done by going to:

http://www.us.army.mil and registering as an "Army Guest," with the sponsor being the COR or a COR- designated individual if the COR is ineligible to Serve as an AKO Sponsor. Note: If employees of a contractor lose the privilege to access AKO, they lose the ability to renew their CAC. Therefore, it is critical that contractor employees maintain their AKO accounts.

1.4.5.2 (Reserved)

1.4.5.3 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations.

Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.4 Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the Army Enterprise Info structure (AEI). Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

1.4.5.4.1 Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

Commented [MMJMC17]: Is this form AT Level 1 and Iwatch, and IA/IT training etc from AT/OPSEC?

Commented [MMJMC18]: ??AT/OPSEC form?

1.4.5.4.2 Reserved.

1.4.5.4.3 Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

1.4.5.4.4 Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

1.4.5.4.5 Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.5.5 Protection of Personally Identifiable Information (PII)/Protected Health Information (PHI)/ HIPAA. The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R; PHI encountered IAW 45 CFR 160.130, Section 13400 of HITECH Act; and HIPAA encountered IAW 45 CFR 160 and 164. If a PII/PHI/HIPAA breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII/PHI/HIPAA has been compromised. Complete HIPAA training at http://www.health.mil/Training-Center/Joint-Knowledge-Online-JKO (https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf).

1.4.5.6 AT Level 1 Awareness Training (AT): All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete Level 1 AT within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR (if no COR is assigned, delete to the COR and replace with to the KO)or KO within 15 calendar days after completion of training. Level 1 AT is available at (http://jko.jten.mil/courses/atl1/launch.html).

1.4.5.7 Information Assurance (IA)/Information Technology (IT) Training: All contractor employees and associated subcontractor employees shall complete the DoD IA Awareness Training before issuance of pa and annually thereafter. All contractor employees performing services involving IA/IT functions shall comply with DoD and Army workforce training requirements in DoDD 8140.01, DoD 8570.01-M and AR 25-2 within six months of the start of contract performance. In accordance with DoD 8570.01-M, DFARS 252.239.7001 and AR 25- 2, contractor employees performing Information Assurance Technical (IAT) functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M shall be completed upon contract award.

1.4.5.8 Information Awareness: All contractor employees with access to a government information system shall be registered in the Army Training Certification Tracking System (ATCTS) (https://atc.us.army.mil/iastar/index.php) at commencement of services, and shall

Commented [MMJMC19]: I know this is related to AT/OPSEC form plus .5.7, .5.8, .5.9, .5.10 successfully complete the DoD Information Assurance awareness training prior to access to the IS and then annually thereafter. (https://cs.signal.army.mil).

1.4.5.9 iWATCH Training: (Add only if applicable for contractor employees with an area of performance within an Army controlled installation, facility or area – remove as a deliverable to TE2 if not using) The contractor and all associated subcontractors with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program(training standerds provided by the required activity ATO). This local developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each contractor employee and subcontractor employee to the COR, (if no COR is assigned, delete to the COR and replace with to the KO) within or ACOR 15 calendar days after completion of training.

1.4.5.10 OPSEC Training: In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the COR (if no COR is assigned, delete to the COR and replace with to the KO)or ACOR within 15 calendar days after completion of training. Level 1 OPSEC training is available at https://securityawareness.usalearning.gov/opsec/index.htm.

1.4.5.11 Reserved.

1.4.5.12 Classified Information. This contract is not projected to require a clearance beyond a NACI. If a need to access classified information is identified a 30 day notice will be provided via the KO in order for the contractor to add handling of classified information to their QCP.

The contractor shall comply with Federal Acquisition Regulation (FAR) Clause 52.204-2, Security Requirements. This clause applies to contracts that involve access to information classified “Confidential,” “Secret,” or “Top Secret,” and requires contractors to comply with the Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M) and applicable updates/changes.

1.4.5.13 Threat Awareness and Reporting Program (TARP). Per AR 381-12, Threat Awareness and Reporting Program (TARP), contractor employees must receive annual TARP training by a counterintelligence (CI) agent or other trainer as specified in Chapter 2 Threat Awareness and Education, Section II, paragraph 2-4b. The contractor shall identify annual TARP training, personnel trained and date of training with the Monthly Progress Report.

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6.1 Key Control. NOTE: All references to keys include key cards. The contractor shall establish and implement methods of ensuring that no keys/key cards issued by the Government are lost or misplaced or are used by unauthorized persons. No keys issued

Commented [MMJMC20]: AT/OPSEC state ‘contractors” with security clearance? Is this more than we really Need?

by the Government shall be duplicated. The contractor shall include procedures covering key control in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicated keys/key cards to the COR.

1.4.6.1.1 In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction by the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the Government replaces or re-keys the locks, the Government will deduct the total cost of lock replacement or re-keying from the monthly payment due the contractor. In the event a master key is lost or duplicated, the Government will replace all locks and keys for that system, and will deduct the total cost from the monthly payment due the contractor.

1.4.6.1.2 The contactor shall prohibit the use of the Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contactor employees engaged in the performance of services in those areas, or personnel authorized entrance by the KO.

1.4.6.2 Lock Combinations: The contractor shall establish and implement methods of ensuring that no lock combinations are revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the contractor’s QCP.

1.4.7 Special Qualifications: The contractor shall ensure all employees possess all required licenses for skills applicable to performance of this contract. This does not include education or other qualifications for the position in which the contractor employee is performing, dress codes, or other information. Contractors shall submit travel requests after receiving approval from the COR for training courses which are deemed beneficial to provide deliverables.

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR Subpart 42.5. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the

Commented [VLP21]: Added requests for training courses

Commented [MMJMC22R21]: Don’t we want fully qualified Contractors’ to provide deliverable’s? are we willing to Pay for them to get trained?

contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed. The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicles passes) to the KO within 14 days of an employee’s departure.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.12 Contractor Travel

If contractor travel is required, a separate Not To Exceed (NTE) Contract Line Item

Number (CLIN) will be added to the contract to pay for travel expenses. The contractor shall travel to armories and/or designated events during the performance of this contract to coordinate with civilian entities for behavioral health services, provide behavioral health support, and provide medical/dental case management.

The contractor shall be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. Contractor travel is not governedment by federal travel regulations. All travel requires COR recommendation for approval and/or authorization by the KO prior to travel arrangements being made. Note: COR may authorize travel if fully funded travel CLIN exists and funding is validated prior to travel arrangements being made. KO approval is only necessary if funding is unavailable or KO has retained COR responsibilities.

1.4.13 Data Rights: The Government has unlimited rights to all documents/materials produced under this contract. All documents and materials, to include the source codes of

Commented [MMJMC23]: Contractor travel IS governed by JTR.

any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.5 Key personnel skills. At a minimum, all contract personnel assigned shall possess the required technical skills and expertise to perform the functions with minimum guidance.

Technical skills required include Personal Computer (PC) proficiency, specifically Microsoft Word, Excel, Outlook, SharePoint, and Standard Installation/Division Personnel System (SIDPERS). Technical skills preferred include MEDCHART, Medical Protection System (MEDPROS), MEDPROS Web Data Entry (MWDE), and Medical Operational Data System (MODS). Additional preferred skills include:

a. Experience with the military, such as prior military service or military family member or military family volunteer, is highly desirable. Demonstrates competency in assessing, planning, implementing, and evaluating care provided including patient/family education.

b. Demonstrates leadership qualities including professional verbal and written communication skills, flexibility to prioritize complex situations, decision-making skills, and professional development through participation in continuing education and professional organizations.

1.6 Key personnel positions:

1.6.1 Clinical Psychologist Qualifications. The Clinical Psychologist shall have the following qualifications:

a. Have earned a doctoral degree in an applied field of psychology from a graduate program fully accredited by the Commission on Accreditation of the American Psychological Association.

b. An internship approved by the American Psychological Association.

c. A minimum of ten years of experience in the practice of psychology.

d. A minimum of five years supervisory experience in a behavioral health setting.

c. Trained as an aeromedical psychologist.

d.c. Shall be licensed to independently practice in the State of Florida within his/her respective discipline.

d. A minimum of two (2) years’ experience with knowledge of military culture and experience collaborating with social service agencies to integrate resources, plan, and deliver comprehensive services.

1.6.2 Psychological Health Coordinators. The Psychological Health Coordinators shall have the following qualifications.

a. An earned master degree in an applied field of the social and behavioral sciences (mental health counseling, social work, etc.).

b. Shall have a minimum of two years’ experience in the application of clinical mental health principles.

c. Shall be licensed in good standing in the State of Florida within his/her respective discipline.

d. Experience/knowledge of military culture.

e. Knowledge of common assessment tools used by behavioral health professional’s to complete evaluations.

f. Excellent customer service skills and experience interacting with difficult clientele face to face, via email, and on the telephone.

g. Basic skills and knowledge of operating office equipment such as computer, scanner, printer, fax.

h. Shall have the ability to work independently without supervision and also as part of a team.

i. Preferred skill to have is working knowledge of the regulations and policies that apply to

Individual Medical Readiness (IMR) and deployment

1.6.3 Registered Nurse (Nurse Case Manager-NCM)

The non-clinical nurse case manager requires the expertise as dictated by the 'practice of nursing" which is the systematic application of substantial specialized knowledge and skills derived from the biological, physical, and behavioral sciences, to the care, treatment, counsel, Formatted: Font: 12 pt Formatted: Indent: Left: 0.15", Right: 0", No bullets or numbering, Tab stops: Not at 0.84" Formatted: Outline numbered + Level: 3 + Numbering Style: 1, 2, 3, … + Start at: 1 + Alignment: Left + Aligned at: -0.26" + Indent at: 0.15" Formatted: Indent: First line: 0", Outline numbered + Level: 4 + Numbering Style: a, b, c, … + Start at: 1 + Alignment: Left + Aligned at: 0.47" + Indent at: 0.65" Formatted: Indent: First line: 0", Outline numbered + Level: 4 + Numbering Style: a, b, c, … + Start at: 1 + Alignment: Left + Aligned at: 0.47" + Indent at: 0.65" Formatted: Indent: First line: 0", Outline numbered + Level: 4 + Numbering Style: a, b, c, … + Start at: 1 + Alignment: Left + Aligned at: 0.47" + Indent at: 0.65" Formatted: Indent: Left: 0.65", Hanging: 0.18", Outline numbered + Level: 4 + Numbering Style: a, b, c, … + Start at: 1 + Alignment: Left + Aligned at: 0.47" + Indent at: 0.65" Formatted: Indent: First line: 0", Outline numbered + Level: 4 + Numbering Style: a, b, c, … + Start at: 1 + Alignment: Left + Aligned at: 0.47" + Indent at: 0.65" Formatted: Indent: First line: 0", Outline numbered + Level: 4 + Numbering Style: a, b, c, … + Start at: 1 + Alignment: Left + Aligned at: 0.47" + Indent at: 0.65" Formatted: Indent: First line: 0", Outline numbered + Level: 4 + Numbering Style: a, b, c, … + Start at: 1 + Alignment: Left + Aligned at: 0.47" + Indent at: 0.65" Formatted: Indent: First line: 0", Outline numbered + Level: 4 + Numbering Style: a, b, c, … + Start at: 1 + Alignment: Left + Aligned at: 0.47" + Indent at: 0.65" Formatted: Indent: Left: 0.65", Hanging: 0.18", Outline numbered + Level: 4 + Numbering Style: a, b, c, … + Start at: 1 + Alignment: Left + Aligned at: 0.47" + Indent at: 0.65" Formatted: Font: 12 pt and health teaching of individuals who are experiencing changes in the normal health processes or who require assistance in the maintenance of health and the prevention or management of illness, injury, or disability. Minimum qualifications are:

a. Active, unrestricted registered nurse license from any U.S. jurisdiction

b. Able to meet all licensure requirements in AR 40-68, Chapter 4-8

c. Active (unexpired) BLS certification by the American Heart Association

d. A minimum of two (2) years’ experience with knowledge of military culture.

e. Knowledge of common assessment tools used by medical/dental professional’s to complete evaluations.

f. Excellent customer service skills and experience interacting with difficult clientele face to face, via email, and on the telephone.

g. Basic skills and knowledge of operating office equipment such as computer, scanner,

h. Shall have the ability to work independently without supervision and also as part of a team.

i. Preferred skill to have is working knowledge of the regulations and policies that apply to e.

1.6.2 Lead Registered Nurse (Nurse Case Manager-NCM)

The non-clinical case nurse manager requires the expertise as dictated by the “practice of nursing" which is the systematic application of substantial specialized knowledge and skills derived from the biological, physical, and behavioral sciences, to the care, treatment, counsel, and health teaching of individuals who are experiencing changes in the normal health

a. Active, unrestricted registered nurse license from any U.S. jurisdiction

Able to meet all licensure requirements in AR 40-68, Chapter 4-8

b. Active (unexpired) Basic Life Support (BLS) certification by the American Heart Association

b. A minimum of two (2) years’ experience with knowledge of military culture

1.7 Other Contracted personnel:

Formatted: Indent: Left: 0.15", Space Before: 0 pt, No bullets or numbering, Tab stops: Not at 0.83" Formatted: Indent: Left: 0.15", No bullets or numbering Formatted: Indent: Left: 0.65", No bullets or numbering

Formatted: Indent: Hanging: 0.28", Outline numbered + Level: 2 + Numbering Style: 1, 2, 3, … + Start at: 6 + Alignment: Left + Aligned at: -0.26" + Indent at: 0.15"

1.7.1 Psychological Health Coordinators. The Psychological Health Coordinators shall have the following qualifications.

An earned master degree in an applied field of the social and behavioral sciences (mental health counseling, social work, etc.).

a. Must Shall have a minimum of two years’ experience in the application of clinical mental health principles.

a. Must Shall be licensed in good standing or license eligible in the State of Florida within his/her respective discipline.

Experience/knowledge of military culture.

Knowledge of common assessment tools used by behavioral health professional’s to complete evaluations.

Excellent customer service skills and experience interacting with difficult clientele

Basic skills and knowledge of operating office equipment such as computer, scanner, Shall have the ability to work independently without supervision and also as part of a team.

a. Preferred skill to have is working knowledge of the regulations and policies that apply to

1.7.1 Registered Nurse (Nurse Case Manager-NCM)

The non-clinical case nurse manager requires the expertise as dictated by the 'practice of nursing" which is the systematic application of substantial specialized knowledge and skills derived from the biological, physical, and behavioral sciences, to the care, treatment, counsel, and health teaching of individuals who are experiencing changes in the normal health

f. Active, unrestricted registered nurse license from any U.S. jurisdiction

h. Able to meet all licensure requirements in AR 40-68, Chapter 4-8

Active (unexpired) BLS certification by the American Heart Association

A minimum of two (2) years’ experience with knowledge of military culture.

Knowledge of common assessment tools used by medical/dental professional’s to complete

Formatted: Indent: Left: 0.15", No bullets or numbering, Tab stops: Not at 0.84"

Formatted: Indent: Left: 0.15", Outline numbered + Level: 3 + Numbering Style: 1, 2, 3, … + Start at: 1 + Alignment: Left + Aligned at: -0.26" + Indent at: 0.15" Formatted: Indent: Left: 0.65", Hanging: 0.18", Outline numbered + Level: 4 + Numbering Style: a, b, c, … + Start at: 1 + Alignment: Left + Aligned at: 0.47" + Indent at: 0.65" Formatted: Indent: Left: 0.65", Hanging: 0.18", Outline numbered + Level: 4 + Numbering Style: a, b, c, … + Start at: 1 + Alignment: Left + Aligned at: 0.47" + Indent at: 0.65" Formatted: Indent: Left: 0.65", Hanging: 0.18", Outline numbered + Level: 4 + Numbering Style: a, b, c, … + Start at: 1 + Alignment: Left + Aligned at: 0.47" + Indent at: 0.65" Formatted: Font: 12 pt Formatted: Indent: Left: 0.15", No bullets or numbering, Tab stops: Not at 0.83" Formatted: Indent: Hanging: 0.03", Space Before: 0.05 pt, Outline numbered + Level: 4 + Numbering Style: a, b, c, … + Start at: 1 + Alignment: Left + Aligned at:

0.47" + Indent at: 0.65" Formatted: Font: 12 pt Formatted: Indent: Left: 0.15", Space Before: 0 pt, No bullets or numbering, Tab stops: Not at 0.84" Formatted: Indent: Hanging: 0.03", Right: 0", Space Before: 0.05 pt, Outline numbered + Level: 4 + Numbering Style: a, b, c, … + Start at: 1 + Alignment:

Left + Aligned at: 0.47" + Indent at: 0.65" evaluations.

Excellent customer service skills and experience interacting with difficult clientele face to face, via email, and on the telephone.

Basic skills and knowledge of operating office equipment such as computer, scanner, printer, fax.

Shall have the ability to work independently without supervision and also as part of a team.

. Preferred skill to have is working knowledge of the regulations and policies that apply to Individual Medical Readiness (IMR) and deployment.

1.7.1 Administrative Care Coordinators/Assistants (medical and dental)

a. Associates Degree in Human Services or related field.

b. Five (5) years’ experience working with people experiencing medical/dental problems.

c. Knowledge of common assessment tools used by medical/dental professional’s to

d. Excellent customer service skills and experience interacting with difficult clientele

e. Basic skills and knowledge of operating office equipment such as computer, scanner,

f. Shall have the ability to work independently without supervision and also as part of a team.

g. Preferred skill to have is working knowledge of the regulations and policies that apply to Individual Medical Readiness (IMR) and deployment.

1.7.41.7.2 Behavioral Health Administrative Assistant Care Coordinator/Assistants (Behavioral Health) Qualifications. The Behavioral Health Administrative Assistant shall have the following qualifications:

a. Associates Degree in Human Services or related fieldShall have all qualifications listed in

1.7.13 and b and c below.

b. Five (5) years’ experience working with people experiencing Behavioral Health

Formatted: Indent: Left: 0.15", Space Before: 0 pt, No bullets or numbering, Tab stops: Not at 0.84" Formatted: Indent: Hanging: 0.03", Right: 0", Space Before: 0.05 pt, Outline numbered + Level: 4 + Numbering Style: a, b, c, … + Start at: 1 + Alignment:

Left + Aligned at: 0.47" + Indent at: 0.65" Formatted: Font: 12 pt Formatted: Indent: Left: 0.15", Space Before: 0 pt, No bullets or numbering, Tab stops: Not at 0.84" Formatted: Indent: Hanging: 0.03", Right: 0", Space Before: 0.05 pt, Outline numbered + Level: 4 + Numbering Style: a, b, c, … + Start at: 1 + Alignment:

Left + Aligned at: 0.47" + Indent at: 0.65", Tab stops:

0.84", Left + Not at 0.79" Formatted: Font: 12 pt Formatted: Indent: Left: 0.15", Space Before: 0 pt, No bullets or numbering, Tab stops: Not at 0.84" Formatted: Indent: Hanging: 0.03", Space…