PWS Attachment 3 Performance Requirements_10 Dec 2021.docx
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HVAC Maintenance and Repair Contract PWS Attachment 3 10 December 2021
SOW Performance Requirements
| Performance Objective |
| Standard |
| Method of Surveillance |
| Acceptable Threshold |
Preventative Maintenance (PM) Services, Reference Section 3.4.1 3.4.2 and 3.4.3
| All HVAC equipment fully operational at all times, unless otherwise scheduled and approved by the COR. Provide a detailed report/checklist within forty-eight (48) hours of completion. |
| 100% Inspection |
HVAC equipment PMs are completed for each building. 97% completed upon initial inspection and 100% are completed upon final inspection. Reports are submitted within forty-eight (48) hours 95% of the time. Reports are timely and accurate.
Timely and responsive to all Diagnostic service requests, and Corrective Maintenance Level I calls, Reference Sections 3.4.1.3 through 3.4.1.9
| Repairs, general and emergency, are made in a timely manner; the contractor shall respond on the same day for requests submitted before 1200 (noon) and the next day for requests received after 1200; customers are informed of the expected repair time. Response and repairs are made within the specified time of twenty four (24) hours. |
| 100% Inspection |
Service calls are responded to on-time 90% of the time. Repairs are completed and HVAC equipment is returned to service on-time 95% of the time.
| Submission of timely and accurate maintenance and repair reports, Reference Sections 3.4.1.9 |
| Accurate and complete reports are delivered on schedule. |
100% Inspection
100% of reports are timely and accurate.
HVAC Water Testing and Treatment, Boiler Water Testing and Treatment and Annual Boiler Testing and Certification and Reports, Reference Section 3.4.2.2, 3.4.2.3, 3.2.4.4, 3.4.2.5 and 3.4.4
HVAC equipment, water testing and treatment and boiler certifications are completed on schedule. Accurate and complete reports are delivered on schedule.
100% Inspection
100% of the equipment passes and receives certification for use. 100% of reports are timely and accurate.
Service Interruptions, Reference Section 3.3.5
| Contractor shall schedule and perform service to the HVAC equipment in a manner that minimally disrupts building occupants and government business. Contractor notifies COR prior to taking equipment out of service. |
| 100% Inspection |
HVAC equipment downtime is not to exceed one time per piece of equipment per quarter. Downtime shall not exceed two (2) consecutive days.
| Corrective Maintenance Level II Repairs, Reference Sections 3.4.5 |
| Work is accomplished in accordance with the requirements of the scope of work. The HVAC equipment is operational and does not present a danger to personnel or equipment. |
| 100% Inspection |
| 95% of the work is completed upon initial inspection and 100% of work is completed upon final inspection. |
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