PWS AC Ductless Split Final.docx

Performance Work Statement (PWS) Base Operations

Preventive Maintenance, Repair (PM&R), and Replacement of Ductless Split AC Systems

8 Dec 23 (v1) 17 Jan 24 (v2) 13 Feb 24 (v3) 3 Mar 24 (v4) 13 Jun 24 (v5) 20 Jun 24 (v6) 21 Jun 24 (v7) 16 JUL 24 (final) 30 Jan 25

Annex A (Overarching Base Operations PWS) to OPORD 24-015 IMCOM Enterprise Base Operations (BASOPS) Performance Work Statement (PWS) Templates (U)

Annex A (Overarching Base Operations PWS) to OPORD 24-015: IMCOM Enterprise Base Operations (BASOPS) Performance Work Statement (PWS) Templates (U)

Table of Contents

2.5.2 Security Training

2.5.3 Safety

2.5.4 Training, Physical Requirements, or other Expertise Required.

2.5.5 Environmental Requirements

2.5.6 Contingency Plans

7.4 Government-Furnished Material (GFM)/Property (GFP)/Equipment (GFE)

7.5.1 Contractor-Furnished Material and Responsibilities

7.5.2 Contractor-Furnished Items

8.0 Description of Services

1.0 Introduction. This is a non-personal services contract to provide Preventive Maintenance (PMs), repair, and replacement of Ductless Split air conditioning (AC) systems. The Government will not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. (Insert local requirements.) The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary as defined in this PWS. The Contractor is responsible for providing all parts required for Preventive Maintenance (PMs) and all repair parts required for Demand Maintenance Orders (DMOs).

1.1 Background. This service contract is to provide preventive maintenance, repair and replacement of Ductless Split AC systems at various Army Installations on the Island of Oahu, State of Hawaii and consists of approximately 183 buildings and 2,277 units to date.

1.2 Objectives

. The Contractor shall ensure all work accomplished in the performance of this PWS meets all applicable Federal, State, and Local Laws, Regulations, and Directives to include, but not limited to, the publications in Section 7, Related Documents.

1.2.1 The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the Deliverables presented in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

1.2.2 Reporting Requirements. The Contractor shall prepare and maintain all maintenance records, files, and reports utilizing Microsoft Word, Excel or Adobe PDF format. The intent is to establish work requirements that are performance-based and results-oriented. The Contractor shall determine the best and most cost-effective ways to fulfill Preventive Maintenance (PMs), repair, and replacement of ductless split ac systems and their component needs, emphasizing innovation and commercial best practices.

1.3 Climatic Conditions. The average annual rainfall is 5.2 inches; with the wettest month being December. The average annual maximum and minimum temperatures are approximately 85 and 87 degrees Fahrenheit, respectively. Monthly normal temperatures ranged from a low of 81 degrees in the month of January to a high of 85 degrees in the month of March. Summer temperatures often reach 91 degrees Fahrenheit.

1.4 Facility Access. N/A

1.5 Traffic Flow. The Contractor shall maintain the free flow of traffic during surfaced area maintenance. The Contractor shall notify the Contracting Officer (KO), in writing, a minimum of fourteen (14) calendar days in advance of any scheduled closure of streets. Emergency road closures shall be coordinated with the Contracting Officer Representative (COR) or Alternate Contracting Officer Representative (ACOR).

1.6 Drainage. N/A

1.7 Restoration of Landscape Damage. Trees or other landscape features damaged by the Contractor’s operations shall be restored to the original state at no additional cost to the Government.

1.8 Dust Suppression. The Contractor shall perform dust suppression when necessary, during maintenance and repair activities or as directed by the Contracting Officer or COR.

1.9 Utility Location. The Contractor shall perform utility cuts in pavements as required to repair existing utilities after obtaining a digging permit to do so. The Contractor shall locate and stake out underground utility pipes/cables prior to digging operations required by any contract on Garrison property. The Contractor shall be responsible for having the proper equipment to locate all underground utilities. Mechanical digging shall not be permitted within ten (10) feet of identified underground utilities.

1.10 Excavation Permits. N/A

1.11 Work Clearance. For work involving digging/excavation operations, the Contractor shall obtain a properly approved diffing permit before ground disturbance.

2.1.2 General Information.

2.1.2.1 Transition (Phase In/Phase Out). The Contractor shall prepare and submit a transition plan within ten (10) business days after contract award. The transition plan will have a sixty (60) business day transition period that will be implemented by the Contractor and shall state Contractor key personnel on board, to include IT/Network accounts and access with the appropriate Government organizations. The Contractor shall provide sufficient experienced personnel during the phase-in and phase-out period to ensure that the services are maintained at the required level of proficiency. During the phase-in, the Contractor shall observe all operations pertinent to the requirements of the PWS, to include office functions, procedures, and operations, repair/maintenance operations, and any other operations as deemed necessary by the Contractor that will enable Contractor personnel to become both knowledgeable in, and familiar with, their assigned areas of responsibility. The Contractor shall commence all operations required by this PWS as of the first day of the contract period. Therefore, on the initial day of performance, the Contractor shall provide a work force which is fully qualified and capable of performing all work required under this contract.

2.1.2.1.1 Phase In/Phase Out for Incumbent Contractor.

If the Contractor is the incumbent Contractor, the phase out/phase in period shall be no more than thirty (30) calendar days and will primarily consist of administrative transition under the new contract number. All documents shall be updated with the new contract number and new dates and submitted for approval. All previous approvals under the old contract are invalid.

2.1.2.2 Transition (Phase-Out). Sixty (60) business days prior to contract expiration will constitute the phase-out period. The Contractor shall develop and implement a plan to affect a smooth and orderly transfer of performance responsibility to a potential successor. The initial phase-out plan shall be submitted to the COR for approval no later than six (6) months after the start of the base contract year. The plan shall contain details that include but are not limited to; timelines for events, key personnel involved and interface with the Government and follow-on Contractor. The plan shall fully describe how the Contractor shall approach the following issues: Employee notification; Retention of key personnel; Turn-over of work-in-progress, inventories and transfer of Government furnished property; Removal of Contractor property; Data and information transfer; deletion of password access to Government systems, installation clearance actions including turn-in of windshield decals and controlled access cards (CAC) and any other actions required to ensure continuity of operations. The plan shall also include a joint inventory among the incumbent, the Government, and the successor Contractor; reconciliation of all property accounts and requisitions, turn-in of excess property and cleanup of Contractor work areas.

The Contractor shall correct any damage to Government-Owned Property caused by employee negligence or mistake, intentional or otherwise. During the thirty (30) business day transition period immediately prior to the end of the previous contract, the Contractor shall permit the successor Contractor (and the successor Contractor's employees) to observe and become familiar with any and all operations under the contract. The Contractor shall not defer any needed repairs or maintenance for the purpose of transferring responsibility to the successor Contractor. The Contractor shall fully cooperate with the successor Contractor and the Government so as not to interfere with their work or duties. The Contractor shall provide reasonable assistance to the Government's contract solicitation process such as verifying workload data and other factual information to be included in a new solicitation and providing access to the workplace for site visit(s) of prospective offerors.

2.1.2.3 Service Plans. Within thirty (30) calendar days of the start of the contract, the Contractor shall submit to the KO/COR a Service Plan (Deliverable A010) organized by Functional Area at minimum to include all items in TE 1. The Service Plan shall describe all preventive maintenance services to be performed, and their frequencies as reflected by this Contract, standard operating procedures/orders, and proposed staffing.

2.1.3 Place of Performance and Hours of Operation.

2.1.3.1 Place of Performance. The work to be performed under this contract will be performed at the locations listed in TE 1.

2.1.3.2 Hours of Operation. The Government's regular (normal) hours are from 0700 – 1600 hours, excluding Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

2.1.4 Federal Holidays

. The Contractor’s performance shall not be required on the Federal public holidays listed below, unless there is a requirement to respond to a Emergency. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 United States Code (U.S.C) § 6103, Government Organization and Employees, Holidays).

NOTE: When a holiday falls on a Sunday, the following Monday will be observed as a holiday, and, when a holiday falls on a Friday or Saturday, the preceding Thursday is observed as a holiday by U.S. Government Agencies. Federal holidays also include any Presidential or Congressionally designated days off other than the holidays listed above.

2.1.4.1 The Contractor shall provide personnel support within two (2) hours of notification outside the normal hours of operation as required, including holidays, to support the Directorate of Public Works (DPW) mission. Prior to performance of services outside the locally established hours of operation, the Contractor shall request and obtain, in writing, approval from the KO. The Project Manager shall be available after normal hours to serve as the central point of contact for Contractor operations. Contractor personnel shall not be scheduled for overtime work.

2.1.4.2 Installation Closures.

When an unforeseen Installation closure occurs on a regularly scheduled day of work, the Contractor shall reschedule the work to be performed the next business day following the closure unless the following day is a Saturday, Sunday, a recognized Federal Holiday, and when routine work is not scheduled for that day.

2.1.4.3 Inclement Weather Delay. If the Contractor determines unsafe weather conditions for continued operations, then the Contractor shall notify the KO if inclement weather suspends operations within two (2) hours. The Contractor shall resume operations with KO/COR approval.

2.1.4.4 Curtailment of Operations. When operations are curtailed due to manmade or natural conditions on a working day, it may be necessary for the KO/COR to interrupt that day’s work under this contract. The Contractor shall reschedule the work on any day acceptable to the Government. If the KO agrees, the Contractor may continue the work as scheduled. The KO will provide verbal announcements of immediate curtailment of operations to the Contractor.

2.1.4.5 Days of No Scheduled Activities (DONSA). The Installation has historically granted Military personnel (Enlisted and Officers) DONSA, for example, the Friday after Thanksgiving, in addition to the listed Federal Holidays above.

· DONSA are not considered a day of excused absence for the Government civilian work force or Contractor employees.

· If a DONSA affects scheduled contract work or access to facilities, the work in affected facilities may be rescheduled to compensate for the DONSA.

· However, announced DONSA or exodus of Military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas or uninterrupted performance of work (i.e., training facility and area maintenance and supply inventories).

The Contractor shall vary work schedules to take full advantage of such opportunities by planning maintenance that is better accomplished when personnel are not using facilities during those times.

2.1.5 Travel/Temporary Duty. N/A

2.1.6 Emergency Services.

2.1.6.1 Emergency Medical Treatment. The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO or COR/ACOR immediately, not later than (NLT) two (2) hours of the incident.

The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel. However, the Government will provide, on an emergency basis, medical services for injuries incurred while an employee is performing under the contract. The Contractor shall reimburse the Government for emergency medical services provided, upon receipt of invoice from the medical facility. Reimbursement shall be made to the United States (US) Government.

2.1.6.2 Accident Reporting. The Contractor shall comply with Operational Safety and Health Administration (OSHA) for record keeping and reporting of all accidents resulting in death, injury, occupational disease, or adverse environmental impact. A completed typed original plus one (1) copy of ENG FORM 3394 United States Army Corps of Engineers Accident Investigation Report shall be delivered to the KO within five (5) calendar days of occurrence, whenever an accident involving personal injury or government owned property occurs.

2.1.7 Contract Administration and Management.

2.1.7.1 Post Award Conference/Performance Evaluation Meetings. The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5, Post-award Orientation. The KO and COR/ACOR will meet quarterly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Government and signed by both the Project Manager and the KO. The written minutes will be distributed within five (5) calendar days after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the KO within two (2) calendar days following receipt of the minutes.

2.1.7.2 Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.1.7.3 The following provides the roles and their respective authority during the performance of the contract:

2.1.7.3.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be affected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

2.1.7.3.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or Alternate Contracting Officer’s Representative (ACOR), and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The Alternate Contracting Officer Representative (ACOR) will serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

2.1.10 Subcontract Management. N/A

2.1.11.1 Key Personnel.

2.1.11.1.1 Project Manager (PM). The Contractor shall provide a PM who is responsible for the performance of the work. The PM shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The PM shall have a baccalaureate degree from an accredited College or University and/or five (5) years of experience a contract similar in scope and breadth to this solicitation. The name of the PM shall be provided by the Contractor to the KO. In the circumstances when the PM is not available, the Contractor shall designate an alternate who can perform the same duties during the absence of the Project Manager. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the contracting officer at the start of the contract. The PM or alternate shall be available 24/7/365 including Federal holidays. The PM shall be available between 0700 - 1600 hours, Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons. The PM and any individuals designated as key personnel shall be able to understand, speak, read, and write the English language. State of Hawaii HVAC contractors are required to be licensed through Hawaii’s Department of Commerce and Consumer Affairs (DDCA).

2.1.11.1.1.1 Contractor Employees. State of Hawaii Environmental Protection Agency (EPA) Section 608 Certification all HVAC technicians that work with refrigerants shall be certified.

2.1.11.1.1.a EPA certification types:

· Type I limits HVAC technicians to working on appliances which contain no more than five pounds of refrigerant.

· Type II limits HVAC technicians to perform work on high pressure appliances.

· Type III limits HVAC technicians to working on low-pressure appliances. This certification is transferable among all states and does not expire.

2.1.11.1.1.b Contract EPC Certification Type Requirements.

Contractor’s HVAC technicians that work with refrigerants shall have employee(s) that have all types I, II, III EPA certifications for this contract.

2.1.11.1.2 GFEBS PM Coordinator Lead. N/A

2.1.11.1.3 GFEBS Certification. N/A

2.1.11.1.4 Common Access Card (CAC). N/A

2.1.11.1.5 U.S. Residency. All Contractor employees shall be legal U.S. residents. The Contractor shall immediately remove any employee that is not a legal U.S. resident. The Contractor personnel shall be able to communicate clearly in the English language.

2.1.11.1.6 Qualification Standards. The Contractor shall inspect, repair, and maintain systems and components associated with facilities listed in real property records as required throughout this contract utilizing properly trained, skilled, and qualified employees or Sub-contractor personnel.

2.1.11.1.7 Contractor Identification. The Contractor shall ensure all personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

2.1.11.1.8 Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government Installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the Installation. The removal of such a person shall not relieve the Contractor of the requirement to provide personnel to perform adequate and timely service.

2.1.11.1.9 Contractor Hiring Restrictions. The Contractor shall not hire or sub-contract with off duty or former Government employees whose employment would result in a conflict with Joint Ethics Regulation (JER) DoD 5500.07-R.

2.1.12 Business Relations

. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the COR/ACOR corrective action plans, timely identification of issues, and effective management of Subcontractors within seven (7) days or at a mutually agreed upon date. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.1.13 Manual Operations. N/A

2.2 Work Management. N/A

2.2.1 Coordination. The Contractor shall schedule and coordinate with the COR/ACOR to minimize disruptions to the facility mission. All correspondence shall be submitted within the established suspense dates. All extensions, releases, or other relief of suspense requirements shall be obtained from the originating office by the Contractor.

2.2.2 General Fund Enterprise Business System (GFEBS): N/A

2.2.2.1 Army Maintenance Application (ArMA): N/A

2.2.2.1.1 Contingency Plan: N/A

2.2.2.1.2 Transition (Phase-in) Plan: N/A

2.2.2.1.3 ArMA and GFEBS: N/A

2.2.2.1.4 Duplicate Orders. N/A

2.2.3 Demand Maintenance Orders (DMOs). N/A

2.2.3.1 DMO Desk. N/A

2.2.3.2 DMO Call Receipt and Entry. N/A

2.2.3.3 GFEBS and/or ArMA Case Number. N/A

2.2.3.4 Completed Work. The Contractor, certifying the work was satisfactorily performed, shall sign completed work authorizations.

2.2.4 Preventive Maintenance Orders (PMOs). N/A

2.2.4.1 PMO Program. N/A

2.2.4.2 PMO Schedules. N/A

2.2.4.3 Approved PM Schedule. N/A

2.2.4.4 PMO Stickers/Log. N/A

2.2.4.5 Warranty Program. N/A

2.2.4.6 Operation and Maintenance (O&M) Manual Digital Library. The Contractor shall create and maintain a current electronic repository of all O&M Manuals from the manufacturer or supplier for all facilities and equipment delineated in the Contractor’s PMO program. The repository shall be organized by shop/work center.

2.2.5 Operations Work Orders (OWOs). N/A

2.2.6 Project Work Orders (PWOs). N/A

2.2.6.1 N/A

2.2.6.1.1 Conversion of DMO to PWO. N/A

2.2.6.1.2 Conversion during Execution. N/A

2.2.6.1.3 Conversion Prior to Execution. N/A

2.2.6.2 Cost Estimates for PWOs. N/A

2.2.6.3 Preparation of Detailed Estimates. N/A

2.2.6.4 Subcontract Work. N/A

2.2.6.5 Specialty Subcontracting Work. N/A

2.2.6.6 Execution of PWO Work. N/A

2.2.6.7 Wage Rates for PWOs. N/A

2.2.6.8 PWO Bi-weekly Meetings. N/A

2.2.6.9 PWO Records. TN/A

2.2.6.10 PWO Reporting Requirements. N/A

2.2.7 Warranty Program. N/A

2.2.7.1 Warranty Enforcement Manager. N/A

2.2.7.2 Warranty Management. N/A

2.2.7.3 Routing of Warranty DMOs. N/A

2.2.7.4 Warranty Records. The Contractor shall comply with standard Army execution and warranty claim action reporting programs as defined in AR 700-139.

2.2.7.5 Exceptions. The existence of a warranty does not alleviate the Contractor of his responsibility to perform work needed to prevent potential damage to personnel and property or to prevent unnecessary shutdown of facilities and functions.

2.2.7.6 Technical Document Library Operation. The Contractor shall store, maintain, and make technical documents available to all Government personnel and others approved by DPW upon request. If electronic versions are available, the Contractor shall provide these via e-mail or other electronic media. If no electronic copy is available, the hardcopies will be scanned and sent to the Government personnel and others approved by DPW. Contractor shall obtain and record adequate contact information from the borrower, and the documents will be checked out for no longer than five (5) days. In the case where only one hardcopy exists, and the document cannot be scanned; the documents shall be made available for reference or for copies. The Contractor shall maintain all warranty documents in an electronic data base.

2.3 As-Builts and Geospatial Information System (GIS). N/A

2.3.1 Maintain As-Builts. N/A

2.3.1.1 Support. N/A

2.3.1.2 GIS Software. N/A

2.3.2 Real Property Records Updates. N/A

2.3.3 GIS. N/A

2.3.4 GIS Support Services. N/A

2.3.5 GIS Files. N/A

2.3.6 Other Documents. N/A

2.4 Historic Property or Archaeological Site. N/A

2.4.1 Repair and Replacement. N/A

2.4.2 Salvage. N/A

2.5 Special Requirements

2.5.1 Security.

2.5.1.1 Access and General Protection/Security Policy and Procedures. The Contractor and all associated Subcontractors’ employees shall comply with applicable Installation, facility, and local security policies and procedures. The Contractor workforce shall comply with all personal identity verification (PIV) requirements as directed by Department of Defense (DoD), Headquarters Department of the Army (HQDA), and local policy. The COR/ACOR will request changes in Contractor security matters or processes if the Force Protection Condition (FPCON) at any individual facility or Installation changes.

2.5.1.2 Motor Vehicle Operators. Contractor’s personnel, whose tasks involve require operation of any vehicles, shall possess a valid driver’s license, certificates, and permits applicable for the type and class of vehicle being operated.

2.5.1.3 Contractor Vehicle Registration

. Currently there is no requirement to register Contractor owned vehicles with the Provost Marshal or DES. However, all vehicles must be registered IAW current state requirements. In addition, all vehicles must be registered IAW current state requirements. In addition, the Contractor shall maintain a list of all Contractor-owned or operated vehicles and trailers operating on the Installation at all times. The list may be used in case of emergency and/or another contingency. Evidence of vehicle ownership and vehicle liability insurance must be presented upon request.

2.5.1.3.1 Contractor and Vendor Access. All privately-owned vehicles or motorcycles or Contractor or vendor-furnished vehicles and equipment must enter the Installation through the designated secure access control points (ACP). Under the present Installation FPCON, vehicle and equipment operators and passengers must possess identification documents as required by DES to access the Installation. Vehicle and equipment operators must also possess and be ready to show a valid state and/or commercial driver's license, current vehicle registration, and proof of state required minimum liability insurance. As determined by the Installation FPCON, an elevated FPCON may require additional security screening and/or limited Installation access. All vehicles must be registered IAW current state requirements in which they are registered.

2.5.1.3.2 All Contractor personnel, not possessing a Common Access Card (CAC), requesting installation access will enter through the designated Visitor Control Center (VCC). All Contractor personnel will be required to present a United States National or State issued identification that is capable of being scanned for valid entry. Contractor personnel will receive a visitor’s badge at the VCC with the length of access allowed. The maximum access length for visitor badging is one year. Once issued a valid visitor’s badge Contractor personnel may enter any Manned Access Control Point/Gate. All Contractor personnel and their vehicles, equipment, and packages are subject to inspection or examination (search) at entry/exit of THE Army installation on the island of Oahu Hawaii.

2.5.1.3.3 ACCESS TO ARMY INSTALLATIONS – PERSONNEL AND VEHICLES.

The Government recognizes the important roles companies like you play in our day-to-day operations. That is why USAG-Hawaii is enhancing the current access control solution called the Automated Installation Entry (AIE) Program. This program supports the security requirements while offering a streamlined access procedure for vendors, contractors, sub-contractors, suppliers and service providers. This program is available to new and existing personnel who require access to USAG-Hawaii and are not authorized to receive a Department of Defense CAC and desire a streamlined entry into the installation. Sponsorship and participation at each USAG-Hawaii location (e.g., Schofield Barracks, Wheeler Army Airfield, Fort Shafter, Tripler Army Medical Center, and Pililaau Army Recreation Center is required.

AIE Credential holders may access the installation through any of the USAG-Hawaii Gates that size allows and will only be subject to random inspections.

Companies that choose not to participate in the AIE Program will have limited access through the Schofield Barracks Lyman gate, Fort Shafter’s Buckner Gate and Tripler Army Medical Center Main Gate. All employees will be required to go through the inspection area and will be subject to the standard access control procedures, security screenings, and/or vehicle inspections.

*Access control changes can occur at any time due to security requirements

Companies that service USAG-Hawaii facilities may initiate enrollment in the AIE Program by contacting the Contracting Officer’s Representative (COR).

If you have questions regarding the AIE Program at USAG-Hawaii, please contact Security Branch Operations, at 808-656-0232.

· AIE Program Enrollment Process for Background Check and Process to obtain AIE Badge

Enroll your company by contacting the COR who will be the Sponsor. The COR will provide the excel spreadsheet for the list of contractor employee information. The following information is required from the contractor: last name, first name, date of birth, status, social security number, company name, and contract number. The COR will complete the Sponsor information and provide the list to the Directorate of Emergency Services (DES) Access Control Division. The DES will conduct the background check to vet personnel prior to arrival to pick up their AIE Badge, and will ensure a more efficient process while saving time.

The AIE Program performs background screening and credentialing.

DES will contact the COR (Sponsor) once the background checks have been validated to schedule a time for the contractor employees to go to one of the registration locations and complete the process to obtain the AIE Badge.

Contractor employees should bring an acceptable form of identification (see List A and List B) to the appointment. Upon arrival, a photo will be taken to complete the process. Employees will be issued their AIE Badge, which they will use for access to the installation.

Forms of Acceptable Identification for picking up your credential:

List A - One (1) needed

U.S. Passport (unexpired)

Permanent Resident Card or Alien Registration Receipt Card (Form I-551)

Unexpired foreign passport, with I-551 stamp or attached Form I-94 indicating unexpired employment authorization

Unexpired Employment Authorization Document that contains a photograph (Form I-766, I-688, I688A, I-688B)

List B – Two (2) needed

Driver’s license or ID card issued by a state

ID Card issued by federal, state or local government agencies or entities

School ID card with a photograph

Voter’s registration card

U.S. Military card or draft record

Military Dependent’s ID card

U.S. Coast Guard Merchant Mariner Card

Native American tribal document

Driver’s license issued by a Canadian government authority

U.S. Social Security card issued by the Social Security Administration

Certification of Birth Abroad issued by the Department of State (Form FS-545 or Form DS-1350)

Original or certified copy of a birth certificate issued by a state, county, municipal authority or outlying possession of the United States bearing an official seal

U.S. Citizen ID Card (Form I-197)

ID Card for use of Resident Citizen in the United States (Form I-179)

Unexpired employment authorization document issued by DHS (other than those listed under List A)

2.5.1.4 Physical Security. N/A

2.5.1.5 Secure Area Access. N/A

2.5.1.6 Employee Terminations. When an employee is terminated from employment on the contract for any reason, the Contractor shall have an out-processing checklist that identifies the Government issued CAC card and Installation Access Badge/Pass has been turned in to the COR and property items accounted for and back in proper custody. A signature shall be required on the checklist from the appropriate person acknowledging receipt of the items. Checklists shall be retained for the duration of the contract.

2.5.1.7 Departing Employees. The Contractor shall ensure Contractor employees return security photographic identification cards, permits, CAC, GFP, keys, photo passes, range passes, sensor access (slide) cards and that access to the LAN email has been canceled. All out-processing Contractor employee CACs must be returned to the COR no later than close of business on the last workday. A formal termination or departing memo must be submitted to the COR and security office with the requested items stating they have been collected.

2.5.1.8 Key Control. N/A

2.5.2 Security Training.

2.5.2.1 iWATCH Training. The Contractor shall brief the local iWATCH program (training standards provided by the RA’s Anti-Terrorism Officer (ATO)) to all of the Contractor’s employees and associated Subcontractors. This training is used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR/ACOR. The Contractor shall complete the training within thirty (30) calendar days of contract award and within five (5) calendar days of new employees commencing performance with the results reported to the COR/ACOR NLT thirty (30) calendar days after contract award.

2.5.2.2 Anti-Terrorism (AT) Level 1 Awareness Training. All Contractor employees, to include Subcontractor employees, requiring access to USAG-HI Installations, facilities and controlled access areas shall complete AT Level I awareness training within thirty (30) calendar days of contract start date and within five (5) calendar days of new employees commencing performance and send to the COR via both electronic and paper copy. The Contractor shall complete the training within thirty (30) calendar days of contract award AT level I awareness training is available at the following website: http://jko.jten.mil.

2.5.2.3 Operational Security (OPSEC) Awareness Training. IAW AR 530-1, Operations Security, Contractor employees shall complete Level I OPSEC Awareness training within thirty (30) calendar days of contract award and send to the COR via both electronic and paper copies. All Contractor personnel shall complete Level I OPSEC Awareness training annually. Level I OPSEC training is available at the following website: https://securityawareness.usalearning.gov/opsec/index.html.

2.5.2.3.1 All Contractor employees must complete the DoD Cybersecurity Awareness Training before issuance of network access and annually thereafter. Upon completion of training, the Contractor shall submit training certificates to the COR.

A Hot Work Permit is required any time heat producing devices are used and shall be issued by the Fire Department prior to ANY work being started.

· Example, welding, grinding, cutting, brazing, etc.

· Hot Work Permits will be closed by the Fire Department, after hot-work is completed, and before personnel responsible for the work clears the job site.

2.5.4 Training, Physical Requirements, or other Expertise Required.

2.5.5.1 Green Procurement. Section 6002 of the Resource Conservation and Recovery Act of 1976 (RCRA) requires the use of recycled and recovered products identified in the EPA’s Comprehensive Procurement Guidelines.

2.5.5.2 The Contractor shall use these recycled or recovered products unless they cannot be procured within a reasonable period of time not to exceed seven (7) calendar days; at prices not to exceed five (5) percent of prevailing rates; or the product(s) does not meet technical or performance standards. EPA Guidelines are the minimum requirement. The Contractor shall use materials and products commonly used in industry. The Contractor shall maintain records and submit an annual report to the COR/ACOR, along with the annual certification required by FAR 52.223-9 (Certification and Estimate of Percentage of Recovered Material Content for EPA Designated Items), upon completion of the base year and each option year.

2.5.5.3 Environmental Compliance. The Contractor shall comply with all Federal, State, Local, and Installation Environmental Laws, Rules, Plans, and Policies. The Contractor shall use and store all materials, chemicals, and equipment used in the performance of services on the Installation IAW with Industry Standards, Local, State and Federal Laws. The Contractor shall be financially responsible for all fines and associated costs for hazardous waste management, transportation, and disposal of waste due to the Contractor's non-compliance. The Contractor shall submit Safety Data Sheets (SDS) for approval on all materials, five (5) days before delivery of the material, to the COR/ACOR. The Contractor shall provide upon request from the COR/ACOR all required data to meet environmental-mandated reporting requirements (e.g., air emission data, hazardous material storage/usage, herbicide/pesticide usage, solid/hazardous waste generation). The Contractor shall provide data to meet reporting deadlines and during compliance inspections upon request from the COR/ACOR.

2.5.5.4 Spill Plan. The Contractor shall notify the COR/ACOR within one (1) hour, if the Contractor spills or releases any hazardous substances, i.e., substances listed in 40 CFR 302, Designation, Reportable Quantities, and Notification. The Contractor shall submit a Spill Plan to the KO for approval within thirty (30) days of contract award IAW Spill Prevention Control and Countermeasure Plan.

2.5.6 Contingency Plans.

2.5.6.1 General. The Contractor shall establish, maintain, and implement contingency plans for mobilization, disaster, and labor dispute contingencies. The plans shall assume no Government support to the Contractor workforce. The Contractor shall, within thirty (30) days of contract award, designate in writing a single contact Designated Contingency Coordinator (DCC) within the Contractor’s organization. The DCC shall participate and coordinate with the Installation contingency and mobilization planning activities. The DCC shall participate in the Installation mobilization planning and execution conferences; and shall modify and maintain appropriate Contractor contingency plans to compliment or enhance corresponding Installation plans. The Contractor shall submit all plans to the KO for approval.

2.5.6.2 Mobilization Contingency Plan. N/A

2.5.6.3 Disaster Contingency Plan. This plan shall establish procedures, identify personnel, document essential PWS disaster services and identify the means of maintaining essential PWS services during disasters. Disaster means natural disaster (e.g., earthquake, major storm, flash flood, or hurricane), utility outage, terrorist attack or other special circumstances identified by the Government. The Contractor shall submit a Disaster Contingency Plan within thirty (30) days of contract award.

2.5.6.4 Labor Dispute Contingency Plan. This plan shall establish procedures and identify responsible personnel to provide the services below, with no interruption in the event of a labor dispute:

a. Identify and address critical Preventive Maintenance and inspection tasks,

b. Maintain electrical emergency generators, and

c. Process and execute emergency and urgent service and work orders.

The plan shall establish procedures and time frame to secure replacement personnel in the event of a strike; and shall also record the Contractor’s experience with and establish Contractor procedures for collective bargaining. The Contractor shall submit a Labor Contingency Plan NLT contract start date.

2.5.6.5 Plan Updates. The Contractor shall update these plans as changes occur and shall submit a copy of the proposed plan to the KO for approval at least thirty (30) days prior to the proposed effective date of the updated plan.

3.0 Performance Requirements and Standards.

3.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs).

3.2 Quality Assurance

(QA). The Government will evaluate the Contractor’s performance under the contract IAW the Government’s Quality Assurance Surveillance Plan (QASP).