PWS 2 March.pdf

APPENDIX A

PERFORMANCE WORK STATEMENT

(PWS)

For

Defensive Management System (DMS)

For the overhaul of NSNs:

5865-01-461-0044 NR

5865-01-438-4321 NR

5865-01-445-0685 FW

5996-01-380-5485 NR

5996-01-587-2616 NR

5996-01-587-7742 NR

PREPARATION DATE: 4 October 16 REVISED DATE: 30 July 2018 REVISED DATE: 27 Aug 2018 REVISED DATE: 7 Nov 2018 REVISED DATE: 7 Feb 2019 REVISED DATE: 5 Mar 2020

PR: FD2030-16-02832

APPENDIX A

PREPARING ORGANIZATION: AFSC/448 SCMW/848 SCMG/424 SCMS TINKER AFB OK 73145

Table of Contents

1. DESCRIPTION OF SERVICES/GENERAL INFORMATION

1.1. Purpose

1.2. General Information

1.3. Work Requirements

1.4. Reporting Requirements

1.5. Quality Program and Inspection System Requirements

1.6. Condemnation Candidates/End items beyond economical repair

1.7. Special Tools (ST) and Support Equipment (SE)

1.8. Precious Metals Recovery Program

1.9. Nuclear Hardness Requirement

1.10. Parts Control Program

1.11. Counterfeit Prevention Plan

1.12. Cannibalization Of Parts

1.13. Lead (Pb) Free Electronics

1.14. Ozone Depleting Substances (ODS)

1.15. Demilitarizion

1.16. Delivery Schedule

1.17. Customer Service Requirements

1.18. Safety and Health

1.19. Manpower Reporting Language For Contract Performance Work Statements

2. SERVICE SUMMARY

2.1. Service Summary

ATTACHMENT A – END ITEMS

ATTACHMENT B – DEFINITIONS

ATTACHMENT C – APPLICABLE DOCUMENTS

1. DESCRIPTION OF SERVICES/GENERAL INFORMATION

1.1. Purpose

1.1.1. The purpose of the Performance Work Statement (PWS) is to define the repair requirements for multiple items specified in Attachment A of the PWS. The work encompasses the disassembly, cleaning, inspection, maintenance, reassembly, testing and finishing actions required to return the items to a serviceable condition. The contractor is responsible for having the overhaul capabilities to include appropriate technical data, overhaul documents, and license agreements, required to accomplish this overhaul. The Contractor is responsible for the scheduled delivery of a quality product.

1.2. General Information

1.2.1. Contractor employees shall identify themselves as Contractor personnel by introducing themselves or being introduced as Contractor personnel and displaying distinguishing badges or other visible identification for meetings with Government personnel. In addition, Contractor personnel shall appropriately identify themselves as Contractor employees in telephone conversations and in formal and informal written correspondence.

1.3. Work Requirements

General Requirements:

Overhaul Return unit to a serviceable condition via contractor acceptance testing procedures and contractor documents.

Can not duplicate (NFF) Unit initially passes contractor acceptance test procedure and contractor documents.

Beyond Econmical Repair / Beyond Physical Repair Unit cannot be overhauled due to physical inability or cost to overhaul exceeds value.

Overhaul Management Infrastructure cost that is independent of the number of overhauls.

- Deliver monthly status report DI-MGMT-80368A

- DID: DI-PSSS-81656B

Obsolescence Reports The contractor shall report all diminishing manufacturing sources/material shortages and obsolescence issues to the Government.

- DID: DI-PSSS-81656B

Obsolescence Resolving The contractor shall provide a quote to solve shortages and obsolescence issues to the Government. Contractor must provide quote and receive approval from PCO before moving forward.

- DID: DI-MGMT-80368A

- DID: DI-MISC-80711A

STE Repair and Calibration STE repairs or calibration that are over $10,000 in cost. Contractor must provide quote and receive approval from PCO before moving forward with repair. The repair over $10,000 shall be funded through Over and Above.

- DID: DI-QCIC80798C

- DID: DID-MGMT-81634C

Material Lay In Material that has a lead time that is greater than 6 months. Material that will be in place to reduce lead time for units ordered. Material Lay in shall be considered as contractor-acquried property under this contract.

- DID: DID-MGMT-81634C

Over & Above

(a) Definitions.

(1) “Over and above work” means work discovered during the course of performing overhaul, maintenance, and repair efforts that is—

(i) Within the general scope of the contract;

(ii) Not covered by the line item(s) for the basic work under the contract; and

(iii) Necessary in order to satisfactorily complete the contract.

(2) “Work request” means a document prepared by the Contractor which describes over and above work being proposed.

(b) The Contractor and Administrative Contracting Officer shall mutually agree to procedures for Government administration and Contractor performance of over and above work requests. If the parties cannot agree upon the procedures, the Administrative Contracting Officer has the unilateral right to direct the over and above work procedures to be followed. These procedures shall, as a minimum, cover—

(1) The format, content, and submission of work requests by the Contractor.

Work requests shall contain data on the type of discrepancy disclosed, the specific location of the discrepancy, and the estimated labor hours and material required to correct the discrepancy. Data shall be sufficient to satisfy contract requirements and obtain the authorization of the Contracting Officer to perform the proposed work;

(2) Government review, verification, and authorization of the work; and

(3) Proposal pricing, submission, negotiation, and definitization.

(c) Upon discovery of the need for over and above work, the Contractor shall prepare and furnish to the Government a work request in accordance with the agreed-to procedures.

(d) The Government shall—

(1) Promptly review the work request;

(2) Verify that the proposed work is required and not covered under the basic contract line item(s);

(3) Verify that the proposed corrective action is appropriate; and

(4) Authorize over and above work as necessary.

(e) The Contractor shall promptly submit to the Contracting Officer, a proposal for the over and above work. The Government and Contractor will then negotiate a settlement for the over and above work. Contract modifications will be executed to definitize all over and above work.

(f) Failure to agree on the price of over and above work shall be a dispute within the meaning of the Disputes clause of this contract.

Data (CDRLs) Data provided through Contract Data Requirements List (CDRLs). See paragraph 1.5.1 for data listings.

Specific Work Requirements:

1.3.1. The contractor shall repair the items specified in Attachment A of this PWS. The work encompasses the disassembly, cleaning, inspection, maintenance, reassembly, ATP troubleshooting and testing and to finishing actions required to return the items to a serviceable condition. The work shall be accomplished IAW the contractors latest overhaul instructions. In the event that a situation develops where the instructions conflict with the pertinent manual, this PWS shall take precedence.

1.3.2. The contractor shall replace any component parts that do not meet specified inspection requirements, or if there is any doubt as to its serviceability or longevity at the contractor’s expense. This includes any part requiring replacement due to catastrophic failure, fatigue failure, or normal deterioration.

The contractor is advised to include the cost of replacing a percentage of each recoverable part in their overhaul cost proposal.

1.3.2.1. If the contractor is not a Government Engineer approved source of repair for a recoverable part, this part shall be replaced with a new part per paragraph 1.11.1 or repaired by a Government Engineer approved source. The contractor may propose their overhaul procedure along with substantiating documents for evaluation and possible approval for overhaul of the recoverable part. The contractor shall submit the request for evaluation to the cognizant engineering office through the PCO for approval. The Government will not be responsible for any costs associated with development of any repair procedures unless it has been negotiated and approved by the PCO.

1.3.3. “Over and above work” means work discovered during the course of performing overhaul, maintenance, and overhaul efforts that is—

(i) Within the general scope of the contract;

(ii) Not covered by the line item(s) for the basic work under the contract; and

(iii) Necessary in order to satisfactorily complete the contract.

Approval from the PCO shall be obtained prior to performaing any over and above work. The Government shall be the sole authority to determine whether over and above is approporiate.

1.3.3.1. Identification of missing and/or damaged components must be revealed within two (2) business days after the asset is removed from the shipping container and reported to the PCO through the ACO in the form of an SDR. Failure of the Contractor to identify missing and/or damaged components within two business days may result in failure of the missing/damaged components to be covered under over and above. In these instances the Contractor shall be responsible for all costs related to replacement of these components.

1.3.4. End Item Identification and Marking:

1.3.4.1. Permanently and legibly mark each repaired end item with the

Contractor's identification. This identification shall include the Contractor's CAGE and the date of overhaul. The identification shall be permanently affixed to the end item by stamp, stencil, or similar means.

1.3.4.2. Item Unique Identification (IUID) will be added to the end item in accordance with the following:

a. Specification requirements for IUID marking will be contained in the, Specific Work Requirements appendix, approved engineering drawing, or a Government provided Engineering Order (EO) (AF Forms 3925, 3926 and 3927) as applicable.

b. IUID markings are required for the end-item only. IUID for subcomponents is only required if specifically identified in the, Specific Work Requirements appendix, approved engineering drawing, or a Government provided EO.

c. For items that do not have IUID marking specifications as stated in paragraph b., the Contractor shall develop the marking specifications in accordance with the current revision of MIL-STD-

130. Location and marking method shall be approved by 424 SCMS engineering before implementation. If the Contractor cannot meet the terms and conditions in the contract for IUID, the Contractor will contact the PCO/ACO for determination.

d. IUID markings currently in place on items undergoing overhaul shall be protected from damage or removal during overhaul. Verify 2-D matrix IUID markings are readable per TO 00-25-260. Should IUID marking be rendered unreadable during overhaul, the Contractor shall notify 424 SCMS engineering and the PCO/ACO for determination of how to replace the IUID mark.

e. The Contractor shall submit the required and applicable contingent data for Legacy items to the IUID Registry per the data submission procedures at http://www.acq.osd.mil/dpap/pdi/uid/data_submission_informatio n.html.

f. The Contractor shall submit IUID data for new manufactured items that require IUID based on the DFARS clause 252.211-7003, Item http://www.acq.osd.mil/dpap/pdi/uid/data_submission_information.html http://www.acq.osd.mil/dpap/pdi/uid/data_submission_information.html

Identification and Valuation, as prescribed in DFARS Subpart 211.274

1.3.5. Quality Acceptance and Processing:

1.3.5.1. The Contractor shall support quality acceptance inspections of each end item and shall be performed prior to packaging and transportation. Quality acceptance will be performed by DCMA at the repair site. Quality acceptance documentation for each end-item shall be maintained by the Contractor as part of the item document package.

1.3.5.2. Each end item identified as serviceable shall be delivered to the Government defect free.

1.3.5.3. Following quality acceptance by the DCMA, the Contractor shall notify the Production Management Specialist (PMS) via email or fax of the completion of overhauled end- items. The PMS will provide ship-to addresses/instructions to the Contractor via email or fax for each item produced. Within one business day of shipment, the Contractor shall provide proof of shipment through delivery of an accepted WAWF Receiving Report to the PMS. The Receiving Report shall include the carrier and tracking number.

1.3.6. Shipping Documentation:

1.3.6.1. The Contractor shall insure that the appropriate tag is attached to each serviceable end-item generated.

a. Serviceable tag is DD Form 1574/1574-1 (Yellow).

b. Unserviceable (repairable) tag is DD Form 1577-2/1577-3 (Green).

c. Unserviceable (condemned) tag is DD Form 1577/1577-1 (Red).

1.3.6.2. Shipments under this contract shall be by Commercial Bill of Lading

(CBL) by the fastest traceable means.

1.4. Reporting Requirements

1.4.1. Data requirements are specified below and in the Contract Data Requirements List (CDRL DD Form 1423) found in Part 1, Section B, The Schedule of the Basic contract.

Description CDRL Paragraph Reference

DID Delivery Schedule Approval / Info Only

Commercial Asset Visibility (CAVAF)

A001 N/A DI-MGMT-

81634C

Daily Info Only

End Item & GFM Report Contract Depot Maintenance Production Report

A002 N/A DI-PSSS-81995 Monthly Info Only

Contract Government Furnished Material (GFM) Requisition & Inventory Report

A003 N/A DI-MGMT-

82128

Annually Info Only

Government Property Inventory Report

A004 N/A DI-MGMT-

80441C

Annually Info Only

Calibration Certification / Report

A005 1.7.4 DI-QCIC-

80798C

Upon ACO Request As required

Info Only

Engineering Change Proposal

A006 1.10.2 DI-SESS-80639D As required Class I Approval Class II Info Only

Scientific and Technical Reports

A007 1.10.4 DI-MISC-

80711A

As required 30 calendar days After Receipt of Delivery Order

Info Only

Bill of Materials (BOM) for Logistics and Supply Chain Risk Management

A008 1..4.3 DI-PSSS-81656B Monthly Info Only

Status Reports A009 1.3, 1.10.4, 1.10.5

DI-MGMT-

80368A

Monthly Info Only

Contractor’s Corrective Action Plan

A010 1.4.4 DI-MGMT

80501

As Required Approval

Conference Agenda, Presentation Material and Conference Minutes

A011 A012 A013

1.4.5 DI-ADMN-

81249B

DI-ADMN-

81373

DI-ADMN-

81250B

As required (was monthly)

Info Only

Counterfeit Prevention Plan

(CPP)

A014 1.11.2 DI-MISC-81832 NLT 90 Calendar days after contract awrd

Info Only

1.4.2. In addition, the Contractor shall maintain a document package, in the Contractor’s format, containing the following documentation for each item produced for the contract period:

a. Quality Acceptance Documentation

b. Test Data Sheet

c. Quality Acceptance Review Documentation

d. Parts replaced listed by each serial numbered end item repaired

e. Engineering Change Proposals

f. Government Furnished Material Report

1.4.3 The contractor shall develop and deliver the End Item Production and

Component Item Consumption History Data Report for all Contractor Furnished Material (CFM) DID: DI-PSSS-81656B.

1.4.4 The contractor shall develop and provide a corrective action plan DID: DI-MGMT

80501.

1.4.5 Meetings and Conferences

The Contractor shall support meetings (e.g., teleconferences, Program Management Reviews (PMR), Technical Interchange Meetings (TIM), etc.) with the Government. The Contractor shall provide meeting facilities. (DID: DI- ADMN-81249B, DI-ADMN-81373 and DI-ADMN-81250B)

1.5. Quality Program and Inspection System Requirements

1.5.1. The Contractor shall establish, document and maintain a quality system as a means of ensuring that the end item conforms to specified requirements. The quality system shall be in accordance with the contract requirements.

1.5.2. When a Deficiency Report is received for an end item overhauled under the terms of this contract, the Contractor shall comply with the Administrative Contracting Officer’s (ACO) directions. Guidance is provided in Technical Order (TO) 00-35D-54, USAF Deficiency Reporting, Investigation, and Resolution.

1.5.3. The Contractor shall support quality audits as required by the ACO. These audits could require that one or more end items be removed from the production line and subjected to any combination of inspection, testing, disassembly, or assembly, to determine that the standards of performance and technical conformance meet the requirements of this PWS. The Contractor shall be required to correct a deficient process to eliminate the cause(s) of any defects as directed by the ACO before production of the next end item.

1.5.4. The Contractor shall allow quality assurance reviews to be conducted at the site of overhaul at the request of the Defense Contract Management Agency (DCMA) throughout the contract period.

1.5.5. The Contractor shall allow a quality acceptance review by the DCMA representative at the site of overhaul for each end item generated under the terms of this contract.

1.5.6. The Contractor shall submit requests for deviation / waiver to the Procurement

Contracting Officer (PCO) through the ACO In Accordance With (IAW) 1.17.2.

Work shall not be initiated on assemblies / components affected by deviation / waiver pending approval / disapproval. Requests shall include the contract number, NSN and P/N of end item and lowest part / assembly affected, effect on cost / price and delivery schedule, description of deviation / waiver, justification for deviation / waiver, and proposed corrective action taken.

1.6. Condemnation Candidates/End items beyond economical repair

1.6.1. Beyond Economical Repair (BER) items are end items in which the repair cost will exceed 75% of the new buy price for the particular end item in question. The Contractor shall report BER candidates to the PCO through the ACO within 30 calendar days of discovery. The Contractor shall not continue repair of a potential BER candidate until written approval is received from the ACO or PCO.

The Government shall be the sole authority to determine whether to continue with repair or condemn the end item. If the Government determines that repair shall be completed on a BER end item, the contractor shall be responsible for all repair costs that exceed the contracted repair price of the BER item, up to an amount equal to 75% of said repair price. Any repair costs exceeding 75% of the contracted new buy price shall be handled under Over and Above procedures.

1.6.2. The Contractor shall report condemnation candidates to the PCO through the ACO within 30 calendar days of discovery. The Contractor shall not condemn reparable or recoverable items without prior approval of the PCO orACO. The Contractor shall ensure non-repairable items are demilitarized and disposed according to the Contractor-developed, Government-approved property procedures.

1.6.3. As specified in the Contractor-developed, Government-approved property procedures, the disposition of condemned items will be determined on a case-by-case basis by the ACO.

1.6.4. On units approved to be condemned by the Government, the Contractor is authorized to retain serviceable parts salvaged from the condemned unit. The salvaged parts shall be retained by the Contractor for further use in repair of all NSNs listed on this PWS. These parts will not be replenished when used up. The non-useable, scrapped parts shall be condemned IAW the Contractor-developed, Government-approved property procedures.

1.7. Special Tools (ST) and Support Equipment (SE)

1.7.1. The SE required to accomplish the scope of work to be completed on end-items under this contract is contained in the overhaul procedures listed in Attachment C of this PWS. If the equipment specified in the overhaul procedures is not designated as Government furnished in this contract, the Contractor shall furnish identical or substitute SE from commercial sources.

1.7.2. If the Contractor intends to substitute SE the Contractor shall demonstrate that substitute SE can be acquired and meets the standards stipulated in the technical data by the following actions:

1.7.2.1. Displaying drawings, schematics, or specifications which illustrate that the Contractor understands the exact nature of the work to be performed and the SE required to perform the tasks.

1.7.2.2. Explaining the capabilities of substitute SE to ensure that it is adequate to perform the specified testing requirements.

1.7.2.3. Defining how substitute SE will be designed, built, and calibrated without assistance from the Government, by an internal engineering capability, or the services of a recognized outside engineering agency.

1.7.3. The Contractor shall show certification documents of all calibrated SE to the ACO as required to work performed as outlined in the PWS.

1.7.4. Support Equipment Calibration Requirements. The Contractor shall ensure documentation certifying the accuracy of all calibrated SE is made available to the ACO prior to work performed. The Contractor shall ensure SE calibration is maintained throughout performance of this contract. Upon request, the Contractor shall provide certification documents (DI-QCIC-80798C) to the ACO for each SE item as follows:

a. SE part number and serial number

b. Date calibrated

c. Calibration due date

d. Calibration source

e. Calibration procedure used

f. Before and after calibration data

g. Facsimile of the current stamped calibration sticker affixed to SE item

h. Verification of full performance compliance IAW this PWS for SE items not requiring calibration.

i. Traceability to the National Institute of Standards and Technology

1.8. Precious Metals Recovery Program

1.8.1. The handling and control of precious metals shall be IAW AFI 23-101, USAF

Supply Manual.

1.9. Nuclear Hardness Requirement

1.9.1. The Contractor shall establish, document, and maintain nuclear hardness requirement program for the work associated with this PWS. If nuclear hardness requirement is or will be compromised through the work associated with this PWS, the Contractor shall notify the PCO within 15 business days of discovery, and wait for written instructions from the PCO.

1.10. Parts Control Program

1.10.1. The Contractor shall establish, document, and maintain a parts control program for the work associated with this PWS. Parts or material used shall be equal to or exceed the original requirements technical data.

The current item configuration, as described in the applicable Approved OEM parts list, shall serve as the baseline and Program Parts Selection List (PPSL) for required parts.

1.10.2. The Contractor shall maintain configuration of items worked under the scope of this contract as identified in the applicable end-item or system parts list. The Contractor shall notify the PCO via fax or e-mail of any configuration discrepancies noted between the parts list, engineering drawings, and the current configuration of the end-item. The Contractor shall obtain written authorization from cognizant engineering activity via the PCO for deviations from the parts list prior to implementation for parts that are not Class II changes. The contractors engineering department shall have the authority to prepare and approve Class II engineering change orders and minor deviations as defined by MIL-HDBK-61 concerning workload. The contractor shall submit all AFTO Class I and Class II to DCMA for concurrence with classifications. Copies of any Class II ECOs or minor deviations, shall be forwarded to the PCO through the ACO using contractors internal form in accordance with the contractors internal procedures

(DI-SESS-80639D).

1.10.3. The Contractor shall keep records to allow traceability of the sourcing of replacement parts for each end item repaired and shall be furnished for inspection upon Government request.

1.10.4. Diminishing Manufacturing Sources/Material Shortage and Obsolescence The Contractor shall report all diminishing manufacturing sources/material shortages and obsolescence issues to the Government. (DI-SESS-81656, DI-MISC-

80711A, DI-MGMT-80368A)

1.10.5 Government-Industry Data Exchange Program (GIDEP). The contractor shall participate in the GIDEP practices described below in accordance with the DOD-wide practices outlined in Topic 26A of the Defense Acquisition Deskbook (DAD).

The contractor shall review GIDEP ALERTs, Problem Advisories, and other GIDEP Failure Experience Reports (FER) for potential impact to hardware both in repair and delivered items. The contractor shall notify the PCO, via telecom or electronic communication within two (2) working days of discovery, if a FER will negatively impact system performance. For FERs that identify parts or materials that are noncompliant to hardware specifications or drawings but do not affect performance requirements of production items, the contractor shall dispose of them through its internal quality assurance processes. The contractor shall review GIDEP Diminishing Manufacturing Sources and Material Shortages (DMSMS) notices for applicability to the operational hardware being delivered.

The contractor shall identify GIDEP related failures and/or material acquisition problems at each Program Management Review (PMR) and Technical Interchange Meeting (TIM). The contractor shall support GIDEP Urgent Data Request (UDR) efforts and, when applicable, take advantage of the Calibration Procedures, Metrology Documents, and Technical Manuals available at no cost to GIDEP participants to reduce overall contract costs.

1.11. Counterfeit Prevention Plan

1.11.1. Counterfeit Prevention Plan (CPP). Contractors that supply electronic parts or systems that contain electronic parts shall establish policies and procedures to avoid, detect, mitigate and disposition counterfeit electronic parts to prevent such parts from entering the USAF/DoD supply chain.

1.11.2. These policies and procedures shall be documented in a CPP for submission and approval in accordance with Data Item Description (DID) (DI-MISC-81832) and accomplished for all specified contract items. DI-MISC-81832 is applicable to Parts, Material and Processes Selection (PMPS) associated with delivery of systems and assemblies to the USAF and DoD. The requirements established by DI-MISC-81832 also apply to electronics components procured in sustainment of such systems and assemblies. The requirements of the recently DoD-adopted SAE 5553, Aerospace Standard, Counterfeit Electronics Parts; Avoidance, Detection, Mitigation, and Disposition shall also apply. This plan shall be in accordance with the latest policy in the DFAR.

1.12. CANNIBALIZATION OF PARTS

1.12.1. The Contractor is authorized to cannibalize subassemblies or parts between inducted unserviceable assets in order to expedite repair when a particular overhaul is constrained for lack of materials that are not, and will not be immediately available. Such cannibalization actions will only be considered upon exhaustion of all other sources of materials. The Contractor shall not remove any piece parts from serviceable units. The Contractor shall replace, at the Contractor’s expense, all cannibalized subassemblies with overhauled or new subassemblies and replace all cannibalized parts with new parts. The Contractor shall ensure the contract delivery schedule is not negatively affected by the removal of any subassemblies or parts from any inducted end item.

1.13. Lead (Pb) Free Electronics

1.13.1. The use of lead (Pb) solder and/or components/assemblies in the repair of the subject items is considered a potential safety risk as described by the Reduction of Hazardous Substance (ROHS) requirements. Therefore, if lead (Pb) solder and/or components/assemblies are used in the repair of the subject items, the contractor shall ensure the affected items are marked in accordance with IPC J- STD-609, "Marking, Symbols and Labels of Leaded and Lead-Free Terminal Finish Materials Used in Electronic Assembly.”

1.13.2. Mixing of incompatible metals can reduce the reliability and can possibly lead to the formation of Tin-Whiskers in electronic assemblies. Therefore, all touch-up, rework, or repair of printed circuit assemblies shall be performed with the solder and component finish composition used to manufacture the original assembly .

The vendor shall refer to the fabrication drawings to determine the material alloy and rosin type to be used in the repair process. Any deviation requests must be approved by the PCO. The use of Lead Free in lieu of Tin Lead solder is prohibited in the repair process.

1.14. Ozone Depleting Substances (ODS)

1.14.1. This PWS is not requiring the use of a Class 1 ozone depleting substance (ODS) in the performance of the contract. The Contractor is authorized to use a suitable substitute for any Class 1 ODS which may be required by the specifications or Technical Data of this PWS. The Contractor shall immediately identify the substitute by written notification to the PCO.

1.15. Delivery Schedule

1.15.1. The Contractor shall meet the contractual delivery schedule.

1.16. Customer Service Requirements

1.16.1. Information Requests: The Contractor shall ensure responses to requests for information and data are only provided to customers authorized by the PCO in the performance of official duties. All requests between the Government and the Contractor shall go through the Procuring Contracting Officer (PCO).

1.16.1.1. Information requests shall contain a subject line, nature of the request and an expected/requested response date and time. The request must be identified as “EMERGENCY”, “URGENT” or “ROUTINE” IAW paragraph 1.17.2 of this PWS so that a response is provided within the specified timeframes. A log will be maintained by the PCO or an appointed Government Representative. The log will be used to track all requests and evaluate response times.

1.16.1.2. Contractor requests for engineering and/or technical related problems or issues shall be submitted on an AFMC Form 202, Nonconforming Technical Assistance Request and Reply. All AFMC Form 202s shall be sent directly to 424 SCMS Cognizant Engineer with an information copy to the ACO and PCO.

1.16.2. Response Times for Information Requests: All requests for information initiated by the Government or Contractor shall be in writing and submitted electronically via e-mail or fax. Requests for information shall be answered within the following timeframes:

a. Emergency Respond within two (2) business days.

b. Urgent- Respond within five (5) business days.

c. Routine- Respond within ten (10) business days.

1.17. Safety and Health

1.17.1. While performing work under this contract the contractor shall comply with all applicable federal, state and local regulations regarding occupational safety and health. By safety and health stndards the contractor shall notify the Contracting Officer (CO), within eight (8) hours of any damage to government property where the dollar value exceeds $500,000.00 and within two business days, for any damage to government property less than $500,000.00 during the execution of the contract. Mishap notifications shall contain, as a minimum, the following information:

a. Contract, Contract Number, Name and Title of Person(s) Reporting

b. Date, Time and exact location of accident/incident

c. Brief Narrative of accident/incident (Events leading to accident/incident)

d. Cause of accident/incident, if known

e. Estimated cost of accident/incident (material and labor to repair/replace)

f. Nomenclature of equipment and personnel involved in accident/incident

g. Corrective actions (taken or proposed)

h. Other pertinent information

If requested by the designated CO, the contractor shall immediately secure the mishap scene/damaged property and impound pertinent maintenance and training records, until released by the Procuring Safety Office. Contractors will not dispose of contract data related to a mishap until notified to do so by the CO.

1.18. Manpower Reporting Language For Contract Performance Work Statements

1.18.1. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the United States Air Force via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October* of each calendar year. Contractors may direct questions to the CMRA help desk.

*Reporting Period: Contractors are required to input data by 31 October of each year.

http://www.ecmra.mil/

Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

http://www.ecmra.mil/

2. SERVICE SUMMARY

2.1. Service Summary

2.1.1. Contractor performance shall be measured and assessed, using the Performance Requirements listed in Table 2-1. The Contractor service requirements are summarized into performance requirements that relate directly to the mission essential items. The performance threshold requirements describe the minimum acceptable levels of service for each requirement. In the event the performance requirement is not met, the Contractor shall be given time after notification to correct the unacceptable performance, if such correction is possible. The Contractor shall immediately take corrective action in accordance with the performance threshold(s). In cases where the Contractor fails to implement corrective action, the PCO will take appropriate measures.

2.1.2. Service Summary (SS) Requirements: The Contractor shall ensure the performance and threshold requirements are achieved as identified in Table 2-1.

2.1.3. Surveillance Methods: The PMS, DCMA Quality Assurance Representatives (QAR) and PCO will exercise surveillance over the performance requirements. The absence of any contract requirement from the SS shall not detract from this enforceability nor limit the rights or remedies of the Government under any other provision of the contract. The Contractor shall support the PMS, DCMA QAR, and PCO surveillance methods as identified below:

a. Periodic Inspection of Process or Output

b. Random Sampling of Recurring Service Output

c. 100 Percent Inspection of Output

d. Customer Observation or Complaint.

2.1.3.1. The Government will use the methods contained in the Quality

Assurance Surveillance Plan (QASP) to evaluate the Contractor’s performance for the listed program objectives. The PMS, DCMA QAR, and/or PCO will monitor Contractor performance to determine if it meets the contract thresholds as set forth in the performance measures and this PWS.

2.1 SERVICE SUMMARY TABLE

Performance Requirements PWS Para

Performance Threshold Requirements

SS-1. All requests for information initiated by the Government or Contractor shall be in writing and submitted electronically via e-mail or fax.

Emergency and– respond within 2 business days Urgent Requests – respond within 5 business days Routine Requests – respond within 10 business days

SS-2. Each end-item identified as serviceable shall be delivered to the Government defect free.

100% of all end items shall perform without defect.

SS-3. Furnish Data requirements that are specified in the Contract Data Requirements List (CDRL DD Form 1423)

100% inspection of data input in CAV AF (Commercial Asset Visibility Air Force) and review of furnished reports.

SS-4. The Contractor shall meet the contractual delivery schedule.

100% of all end items are returned to the Government IAW the delivery schedule.

SS-5. The Contractor shall report discrepancies incident to shipment.

100% inspection of GFP and GFM.

2.1.4. Contractor Performance Evaluation: The Contractor shall understand that the evaluation of performance will occur when the PMS evaluates the service of the Contractor to determine whether or not it meets the performance measures of the contract.

a. SS-1through SS-5: The Contractor's failure to meet the requirement for this item shall result in the possibility of an unsatisfactory or marginal under the Contractor Performance Assessment Review (CPAR).

ATTACHMENT A – END ITEMS

END ITEM

RECEIVED AS

END ITEM

TO BE DELIVERED AS

END

ITEM

NO

NATIONAL

STOCK NO(S) PART NO(S)

NATIONAL

STOCK NO(S) PARTS NO(S)

1 5865-01-461-0044 NR 115A800-51 5865-01-461-0044 NR 115A800-51

2 5865-01-438-4321 NR 185A500-2 5865-01-438-4321 NR 185A500-2

3 5865-01-445-0685 FW 115A900-50 & -51 5865-01-445-0685 FW 115A900-50 & -51

4 5996-01-380-5485 NR 149D3402G22 5996-01-380-5485 NR 149D3402G22

5 5996-01-587-2616 NR 149D3502G22 5996-01-587-2616 NR 149D3502G22

6 5996-01-587-7742 NR 149D3452G23 5996-01-587-7742 NR 149D3452G23

ATTACHMENT B – DEFINITIONS

The following definitions are applicable to this PWS:

a) End Item: An end item is a complete piece of Government equipment as listed in Government supply catalogs and suitable for government storage and issue.

b) Initial Production Evaluation (IPE): An IPE is a planned Government review of early production items and processes to evaluate a Contractor’s capability to complete the work stipulated in the contract and in accordance with (IAW) the technical order (TO), and other guidance stipulated in this PWS.

c) Cannibalization: Authorized removals of a specific assembly, subassembly, or part from one weapon system, system, support system, or equipment end-item for installation on another end-item to meet priority mission requirements with an obligation to replace the removed item.

d) Administrative Contracting Officer (ACO): A contracting officer assigned the responsibility for the post award functions related to the administration of a government contract in the field. The ACO is normally located in the Defense Contract Management Agency (DCMA) office. The ACO is responsible for ensuring the Contractor performs in accordance with the terms of the contract.

e) Procurement Contracting Officer (PCO): The individual authorized to enter into contracts for supplies and services on behalf of the Government by formal advertising or negotiation and who is responsible for overall procurement of the contract.

f) Technical Order (TO): An Air Force publication or Contractors Commercial manual that gives specific technical directives and information with respect to the inspection, storage, operation, modification, and maintenance of given items and equipment or publication prescribing Technical Order maintenance.

g) Support Equipment (SE): All equipment called out in applicable repair instructions required for end item and component test, repair, and / or modification.

h) Serviceable: Capable of meeting the requirements and performing the function for which designed or modified, and meets all test requirements established by the Contractor Automated Test Procedure and PWS.

i) Repair: An end item repair is the action taken to return the end item to a serviceable condition by replacing all specific listed or non-performing consumable items and only the damaged recoverable parts that do not meet the TO and or OEM inspection criteria.

Repair consists of end item testing to determine deficiencies, disassembly as required to support maintenance actions required IAW the applicable TOs and/or approved OEM documents to restore the end item to a serviceable condition.

j) Defect: Any nonconformance of a characteristic with specified requirements.

k) Product Quality Deficiency: A defect or nonconforming condition. Included are deficiencies in design, specification, material, manufacturing, and workmanship.

l) Product Quality Deficiency Report: The SF 368 form or format used to record and transmit product quality deficiency data.

m) Consumable Part: Detail item that in itsef is not repairable .

n) Recoverable Part: Parts that are not replaced at every repair event.

ATTACHMENT C – APPLICABLE DOCUMENTS

USAF Technical Orders

TO NUMBER DATE TITLE

00-5-1, Chapters 1-3

On- line version is considered most up-to-date

AF Technical Order System http://www.tinker.af.mil/technicalorders/index.asp

00-5-3 Chapters 1-4

On- line version is considered most up-to-date

Technical Order Life Cycle Management http://www.tinker.af.mil/technicalorders/index.asp

00-35D-54 Chapters 1-4

On- line version is considered most up-to-date

USAF Material Deficiency Reporting and Investigating System http://www.tinker.af.mil/technicalorders/index.asp

00-25-260 On- line version is considered most up-to-date

Asset Marking and Tracking Item Unique Identification (IUID) Marking Procedures http://www.robins.af.mil/library/technicalorders.asp

Military Specifications, Standards, Handbooks, and Government Standards

NUMBER DATE TITLE

MIL-STD-130N 16 Nov 2012 Identification Marking of U.S. Military Property

MIL-HDBK-61 7 Feb 2001 Configuration Management Guidance

AS5553 16 Nov 2012 Overarching DOD Counterfeit Prevention Guidance

Industry Publications

NUMBER DATE TITLE

Forms

FORM NUMBER DATE FORM TITLE

SF 364 Feb 1980 Report of Discrepancy (ROD)

SF 368 Jun 2007 Product Quality Deficiency Report (PQDR)

AFMC 158 Apr 2003 Packaging Requirements

AF 3925 Jan 2004 Engineering Order http://www.e-publishing.af.mil/shared/media/epubs/AF3925.XFD

AF 3926 Jan 2004 Engineering Order (Continuation Sheet) http://www.e-publishing.af.mil/shared/media/epubs/AF3926.XFD

AF 3927 Jan 2004 Engineering Order, Parts List Changes http://www.e-publishing.af.mil/shared/media/epubs/AF3927.XFD

AFMC 202 Mar 2006 Non Conforming Technical Assistance Request and Reply

AFMC 807 Apr 2008 Recommended Quality Assurance Provisions and Special Inspection Requirements

DD1574 Oct 1988 Serviceable Tag - Material

DD1574-1 Oct 1966 Serviceable Label - Material

DD1577 Oct 1966 Unserviceable (Condemned) Tag - Materiel

DD1577-1 Oct 1966 Unserviceable (Condemned) Label - Materiel

DD1577-2 Oct 1966 Unserviceable (Repairable) Tag - Materiel

DD1577-3 Oct 1966 Unserviceable (Repairable) Label - Materiel

DD1653 Apr 1999 Transportation Data for Solicitations

Other Publications for Information Purposes Only Note: These publications are for information purposes only.

Air Force Manuals

NUMBERS DATE TITLE

AFI 23-101

On- line version is considered most up-to-date

USAF Supply Manual http://static.e-publishing.af.mil/production/1/af_a4_7/publication/afi23- 101/afi23-101.pdf

AFJMAN 23-215 On- line version is considered most up-to-date

Reporting of Supply Discrepancies http://www.e-publishing.af.mil/shared/media/epubs/AFJMAN23- 215.pdf

CAVAF_(GFM)_App_ B_PR 16-02832.docx

CAVAF_Reporting Attachment FINAL 20