Performance Survey-Updated-2-21-2019.docx -Janitorial.pdf
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- Attached to
- Denver, CO - Janitorial Services Federal contract opportunity
- Solicitation number
- 697DCK-20-R-00117
About this file
This document contains a solicitation for janitorial services at six Federal Aviation Administration sites in Colorado. The solicitation seeks proposals for janitorial services to be provided at Colorado Springs and Pueblo Air Traffic Control Towers, the Pueblo Work Center, Centennial Airport Air Traffic Control Tower, Arapahoe Airport Air Traffic Control Tower, and the Denver Air Route Traffic Control Center and Junior Jets Child Development Center. Proposals are due by March 30, 2020 and must include a quality control plan covering all aspects outlined in the scope of work documents. The performance period is to be determined. Interested parties may attend optional site visits by March 5, 2020 to inform their proposals. The contract is not set aside and will be awarded to one or more contractors.
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Text version
697DCK-20-R-00117
(Janitorial Services) Service Performance Customer Satisfaction Survey Date:___________
________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of our evaluation process requires information on the firm’s past performance. Your input is important to us and responses are required by _________________(date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with their overall service performance:
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
_______Unacceptable (1)
Comments:____________________________________________________________________________________
How quickly do they respond to your needs, requests, or complaints?
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
______ Unacceptable (1)
Comments: ____________________________________________________________________________________
How would you rate their problem solving capabilities and follow-up with your Operations Management?
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
______ Unacceptable (1)
Comments: ____________________________________________________________________________________
How would you rate the performance of their on-site employees providing janitorial services for your facility?
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
______ Unacceptable (1)
Comments: ____________________________________________________________________________________
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697DCK-20-R-00117
Organization Name:_______________________________________________ Date:________________________
Contact:________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EITHER EMAILED OR FAXED DIRECTLY, BY THE CUSTOMER REFERENCE, TO:
Susan L. Schindler susan.l-ctr.schindler@faa.gov
FAX: 206-231-3032
File details come from the government source that posted it. Updated .