2-19-2020 ARTCC_JJDC_Consolidated SOW (2) - ss-edits (approved).pdf

CONSOLIDATED

STATEMENT OF

WORK FOR

Services at Multiple District Facilities

1. SCOPE: This document outlines the requirements for janitorial service, including the supply of trash dumpsters and trash removal services, at Federal Aviation Administration (FAA) buildings and offices in the following locations:

1. Denver Air Route Traffic Control Center

2211 17th. Ave Longmont, CO 80501

2. Junior Jets Child Development Center 2175 W. 17th Ave.

**Facilities may be added or removed upon mutual agreement of the Government and Contractor.

2. GENERAL INFORMATION

Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. A draft Quality Control Plan will be provided with the offer and once selected for award, the contractor will provide the final plan within 30 days after award. After acceptance of the quality control plan, the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

(a) A work scheduling system, based on the services indicated in the task and frequency charts for cleaning and the indicated time frames shown in the remarks column. The schedule shall show, by building and area, the day and shift when tasks will be accomplished. The contractor shall comply with the submitted schedules as approved by the Contracting Officer/COR.

(b) An inspections system, covering all the services listed in the Scope of Work and Frequency Schedule must specify the areas to be inspected on either a schedule or unscheduled basis, how often inspections will be accomplished, and the title of the individual(s) who will perform the inspection.

(c) The methods used for identifying and preventing deficiencies in the quality of services performed before the level of performance becomes unacceptable.

(d) On-site records of all inspections conducted by the contractor, and necessary corrective actions taken, shall be made available to the government during the term of the contract

Interference with Government Business: The Contractor shall schedule and arrange work so as to cause the least interference with the normal occurrence of Government business and mission. In those cases where some interference may be essentially unavoidable, the Contractor shall be responsible to make every effort to minimize the impact of the interference, inconvenience, customer discomfort, etc.

Protection of Government Property: During execution of the work, the Contractor shall take special care to protect Government property including furniture, walls, baseboards, and other surfaces from materials not intended. Accidental splashes shall be removed immediately. The Contractor shall return areas damaged as a result of work under this contract to their original condition, to include painting, refinishing, or replacement, if necessary.

Safety and Fire Prevention: The Contractor shall be responsible for instructing their employees in appropriate safety measures. Housekeeping employees must not place mops, brooms, machines and other equipment in traffic lanes or other locations in such a manner as to create safety hazards.

Appropriate, neat appearing, well-kept signs shall be provided by the Contractor to indicate, “Danger Hazardous Floors, Walk Left or Walk Right”, as applicable, and approved by the COR prior to use.

Such signs shall be displayed at all times in all areas where cleaning operations are in progress that necessitate use of any equipment or supplies such as buckets, wires, ladders, water, wax, etc., which may impose a traffic obstruction or personnel hazard. Contractor's employees will be required to interrupt their work to allow passage of personnel, equipment, or carts. When cleaning of a public traffic area (i.e., lobbies or corridors) results in a temporary hazard of wet/slippery floors, housekeeping personnel will use parallel wet mopping or cleaning procedures.

Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

Recognized Holidays: The contractor will BE required to perform services on these Holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

3. GOVERNMENT FURNISHED ITEMS AND SERVICES

Facilities: The Government will furnish or make available to the Contractor the facilities described in herein. The Contractor will be responsible and accountable for such facilities accepted for use and shall take adequate precautions to prevent fire hazards, odors, and vermin. Custodial services for Government furnished facilities will be provided by the Contractor. The Contractor will obtain written approval from the Contracting Officer prior to making any modifications or alterations to the facilities. Any such modifications or alterations approved by the Government will be made at the expense of the Contractor. At the completion of the contract, all facilities will be returned to the Government in the same condition as received, except for reasonable wear and tear. The Contractor will be held responsible for the cost of any repairs caused by negligence or abuse on his/her part, or on the part of his/her employees.

Utilities: The Government will furnish utility services at existing outlets, for use in those facilities provided by the Government and as may be required for the work to be performed under the contract: electricity, steam, natural gas, fresh water, sewage service, and refuse collection (from existing collection points). Information concerning the location of existing outlets may be obtained from the Contracting Officer Representative. The Contractor will provide and maintain, at his/her expense, the necessary service lines from existing Government outlets to the site of work.

The Contractor will be responsible for instructing employees in utilities conservation practices.

The Contractor will be responsible for conserving utilities, which shall include, but not necessarily be limited to:

Lights shall be used only in areas where and at the time when work is actually being performed unless otherwise directed by the COR.

Mechanical equipment controls for heating, ventilation and contract employees will not adjust air conditioning systems.

Water faucets or valves will be turned off after the required usage has been accomplished. To conserve water, only the minimum quantity of water needed for the required usage will be expended.

Any/all hazardous conditions and items in need of repair (flickering or non-operating lights, leaky faucets, toilet stoppage, etc.) shall be reported to COR or on duty personnel at the time of discovery.

Key Control: The contractor shall establish and implement methods of ensuring that all keys issued to the contractor by the government are not lost or misplaced and are not used by unauthorized persons, and shall maintain records of authorized persons responsible for keys. No keys issued the contractor by the government shall be duplicated. The contractor shall develop procedures covering key control that shall be included in the quality control plan. Such procedures shall include turn-in of any issued.

1) The contractor shall report the occurrences of a lost or duplicated key immediately to the Contracting Officer (CO), Contract Administrator, and COR.

2) In the event keys, other than master keys, are lost or duplicated, the government will replace the affected lock or locks or perform re- keying. The total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys from that system will be replaced by the government and the cost deducted from the monthly payment due.

3) The contractor shall prohibit the use of keys issued by the government by any persons other than the contractor’s employees to permit entrance of persons other than personnel authorized entrance by the Contracting Officer (CO).

Janitorial Closets: Janitorial closets may be assigned, if available, to the contractor by the Contracting Officer’s Representative for the storage of bulk supplies inside the building. No other supplies or equipment may be stored on site. The Government will not be responsible for loss and/or damage to contractor’s stored supplies, materials, equipment, or other personal belongings caused by fire, theft, accident, or otherwise. Failure to keep these facilities in a clean and orderly condition may result in the withdrawal of the use of such facilities.

Physical Security: The contractor shall be responsible for safeguarding all government property provided for contractor use. At the close of each work period, government facilities, equipment and materials shall be secured.

4. CONTRACTOR PERSONNEL:

Project Manager:

a. The Contractor shall provide a Project Manager/Supervisor who shall be responsible for the performance of the work. The name of this person and an alternate(s), who shall act for the contractor when the manager is absent, shall be designated in writing to the Contracting Officer (CO) prior to contract start date. The manager and assistant manager shall be knowledgeable and in complete control of the contract office files and records.

1) The project manager shall have full authority to act for the contractor on all matters relating to daily functions of the contract.

2) The project manager or alternate shall be available during normal duty hours to meet with COR to discuss immediate problems. The project manager or alternate shall respond within 2 hours after notification. The Contractor shall provide a telephone number of the project manager.

3) The project manager shall be able to clearly read, write, speak and understand the English language.

Contractor Employees:

b. Within 24 hours after contract award, the Contractor shall submit to the COR, a list of names of his/her employees who will be working at this facility and required completed security clearance forms. List shall include a supervisor’s name appointed by the Contractor. Thereafter, the Contractor shall notify the COR of any additions and terminations with 24 hours of such action.

A minimum number of employees must be maintained in consideration of vacation time, sick time, and unexpected loss of personnel, and security badging delays for schedule coverage.

1) The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest.

2) Contractor employees shall not disturb papers on desks, or open desk drawers or cabinets. No boxes shall be removed unless clearly marked “TRASH”.

3) Open safes shall be reported to the Contracting Officer’s Representative (COR).

Security Requirements:

c. All personnel entering or working on the facility must submit to drug screening. The Contractor is required to comply with all security regulations and directives as identified here in and other security requirements as shown elsewhere in this contract. See also section 13, Special Instructions.

1) Employees without properly executed forms will not be allowed to work at the designated Federal Aviation Administration facilities.

2) Contractor personnel are not authorized access to any area where classified information is used, stored, or processed. If visual, aural, or physical access to classified material is made, even inadvertently, by contractor personnel, they are required to be debriefed by the control point manager.

3) Cellphone usage (and any other electronic devices) by contract personnel is strictly prohibited in the Control Room.

5. CONTRACTOR FURNISHED ITEMS AND RESPONSIBLITIES

The Contractor will furnish all materials, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this Statement of Work.

a. The Contractor must furnish all supplies, including bathroom supplies, waste bin liners, toilet tissue, hand soap, hand sanitizer, paper towels, dishwashing powder or liquid, deodorizers, disinfectants, dish soap, dinner napkins, hand towels, and hand soap for the break room, in sufficient quantities necessary to meet the requirements of this contract and walk-off mats. The Contractor is responsible for placing these items in their normal place of use. NOTE: ALL toilet tissue supplied under this contract must be no less than 2-ply. There will be a sufficient stock of supplies such as toilet tissue and paper towels to ensure the facilities does not run out, especially over a weekend or Holiday.

b. The Contractor must furnish all tools, equipment, and janitorial supplies, including cleaning compounds, soap, non-slip buffers, power industrial vacuum cleaners, buckets, polishing compounds, flashlight, disinfectants, shampoos, steel wool, mop buckets with ringer and casters, degreasers, wiping rags, lint free glass cleaning rags, glass cleaning products, rubber gloves, detergents, sponges, squeegees, of acceptable commercial grade and quality, and in sufficient quantities necessary to meet the requirements of this contract. Contractor-provided tools (i.e. vacuum cleaner, buffing machines etc.) must be commercial grade and must not generate excessive noise that disrupts the work in progress. Vacuum bags must be replaced on a weekly basis or sooner if needed. The Contractor must use cleaning agents of synthetic detergent that are odor counteracting and have germicide properties.

c. All power equipment and attachments, including power cable and extension cords, must be free from any defects. The Contractor must use only the FAA furnished power outlets designated by the COR or CO.

d. No contractor furnished or owned commodity must be kept on FAA owned or leased space or property without approval in writing by the COR or CO. The Contractor must keep pilfer-able items under lock and key at all times and must provide the COR with a key in the event of an emergency.

e. The Contractor will provide the COR and Facility a binder with the complete list of

International Standard Sheets (SDS) for ALL CHEMICALS being utilized to sanitize and clean the facility. The Contractor will also ensure that this list is updated whenever there are Chemical / Product changes.

f. REFUSE REMOVAL/DISPOSAL. The Contractor shall establish and maintain a program for refuse removal and disposal in contractor-provided approved containers for removal and disposal.

1) The contractor shall provide as many approved containers as necessary for trash collection. Contractor shall have containers emptied as frequently as so that debris never exceeds the size of the receptacles, resulting in blowing around the grounds.

2) The contractor shall periodically review refuse volume and adjust pickup schedule and /or size of refuse container accordingly to meet facility requirements.

g. RECYCLABLE MATERIAL REMOVAL/DISPOSAL. The Contractor shall establish and maintain a program for recycling of materials and provide as many approved containers as needed in contractor-provided approved containers for removal and disposal.

6. CLEANING SERVICES:

Performance requirements for satisfactory performance

a. Furniture or other equipment (including waste bins) moved while performing cleaning services must be returned to their original position.

b. Sweeping/Dust Mopping. All areas not having carpet (including floor, hallways, stairways and elevators) or not specified elsewhere as having special flooring, shall receive regular floor maintenance. Floor maintenance includes sweeping, dust mopping, damp mopping, dry buffing, spray buffing, stripping and waxing as required, to achieve a uniform glossy appearance and be free of scuff marks, heel marks, streaks, detergent residue and other stains or discoloring. All floor maintenance solutions shall be removed from baseboards, walls, furniture, trash receptacles, etc. Chairs, desks, trash receptacles, and easily moveable items shall be tilted or moved to perform floor maintenance underneath. All moved items shall be returned to their proper position when all operations have been completed. Wet floors shall be identified with appropriate signs for employee safety.

c. Concrete/quarry tile, terrazzo, metal, wood, and resilient flooring must be swept or dust mopped to remove all loose dirt, dust, and debris.

d. Vacuuming Carpets and Rugs. Carpeted areas, rugs, and mats must be vacuumed free of all loose soil and debris.

e. Shampooing Carpets and Rugs. Carpets will be shampooed on a call out basis not to exceed 2 X times per contract year. Vendor will provide these services within 15 days upon mutually approved schedule with site representative for location.

f. Emptying Waste Bins. All waste bins must be emptied and plastic liners replaced. Any plastic liner with food wastes or that is soiled or leaking must be replaced with a new plastic liner.

Waste bins must be washed inside and outside utilizing a disinfectant as needed to remain free of odors. After washing, bins must be wiped dry and new plastic liners installed. All ashtrays and ash receptacles must be emptied and cleaned free of residue. Boxes, cans, bottles, and other items placed adjacent to waste bins and marked "TRASH" must also be removed and disposed of. All waste collected must be disposed of in the nearest outside trash collection point. Waste that falls on the floor and outside grounds during the waste removal must be picked up and disposed of by the Contractor. including cigarette butt receptacles, within the building and outside the building

g. Dusting/Cleaning. All furniture, partitions, radiators, equipment, hand railings in stairways, grills, horizontal ledges, and sills must be dusted. Walls, doors, and partitions must be wiped clean (including glass in partitions and doors) to a height of 7’0" above the floor level.

Electronic equipment must be dusted with an industry standard approved dusting tool. If present, chalk and marker trays, and erasers must be cleaned. The contractor must verify with the COR that the chalkboards and dry erase boards can be cleaned before cleaning. All dry erase boards must be cleaned with a cleaning solution designed for dry erase boards.

Corridor, lobby, and entrance walls and doors must be cleaned. Miscellaneous hardware and bright metalwork must be wiped clean. Drinking fountains/dispensers must be cleaned and disinfected. All surfaces of drinking fountains/dispensers must be free of stains, smudges, and scale.

h. Cleaning Walk-off Mats. Each time floors are swept/dust mopped or vacuumed, walk-off mats in that area must be cleaned. Soil and moisture underneath mats must be removed and the floor must be cleaned as appropriate along with the rest of the floor. The mats must be returned to their original locations afterwards. The Contractor must report, in writing to the Contracting Officer (CO), all walk- off mats worn out to the point of being ineffective.

i. Damp Mopping. Prior to damp mopping, floors must be swept/dust mopped. Floors must be damp mopped with an industry standards cleaning solution to remove dirt, streaks, smears, and stains.

j. Spray Cleaning and Buffing. Prior to spray cleaning and buffing, floors must be damp mopped as specified above. Floors must be spray cleaned and buffed to remove traffic marks, heavy soil, etc. The material used for spray cleaning and buffing must contain a blend of detergents and polymers to emulsify surface soil and repair traffic areas. If loose residue is produced by buffing, it must be removed in a manner that must leave the floor clean without destroying the high gloss produced by buffing. When completed, a spray cleaned and buffed floor must have a uniform, high-gloss finish, free of scuff and heel marks. The floor finish must be uniform from wall to wall, including corners.

k. Waxing and Buffing. In the event that spray cleaning and buffing is not sufficient to maintain a uniform high-gloss finish, floors must be completely waxed and buffed. The Contractor must use a liquid wax system containing not less than 18% solids. The floors must be damp mopped as specified above immediately prior to application of wax. Floors must be buffed, if required, to a uniform gloss finish free from dirt, traffic marks, and stains.

l. Restrooms. Restroom fixtures, including water closets, urinals, lavatories, and sinks must be washed inside and outside utilizing a disinfectant, and must be free of stains and odors. Pumice sticks and toilet bowl cleaner must be used to remove stains from urinals and water closets.

Brushes, sponges, and cloths that have been used to clean any other part of the restroom (including water closets, urinals, walls, floors, and partitions) must not be used to clean lavatories or sinks. Floors must be swept/dust mopped free of dirt and mopped with a disinfectant.

Wainscoting, partitions, walls, and doors must be cleaned free of dirt, stains, and graffiti. Mirrors must be cleaned and polished. All metal fixtures and hardware must be cleaned. Waste bins must be emptied, disinfected, and plastic liners replaced. If present, shower stall rooms and locker/dressing rooms must be considered part of the restrooms, and cleaned accordingly.

Restroom supply dispensers (paper towels, toilet tissue, soap, and hand sanitizer) must be replenished. The Contractor must stock restrooms with sufficient supplies to ensure that the supplies must last until the next scheduled service. If dispensers become empty before the next scheduled servicing, the Contractor must replenish them at no additional cost to the Government.

m. Stripping and Waxing Floors. Resilient flooring must be swept/dust mopped and stripped to remove all built-up wax and imbedded dirt prior to waxing. After application of wax, areas must be buffed (if required) sufficiently for maximum gloss and uniform sheen from wall to wall, including corners. The waxed floor must present a clean appearance free from scuffmarks or dirt smears. Furniture or other equipment moved during floor stripping and waxing must be returned to their original positions.

n. Shampooing Carpets and Rugs. Prior to shampooing, carpets and rugs must be vacuumed free of all loose soil and debris. Carpets and rugs must be shampooed free of streaks, stains, and spots, and must have a bright uniform color. Shampooing must be done by the water extraction method. After drying, furniture or other equipment moved for the shampooing must be returned to their original positions.

o. Window Cleaning. Glass windows shall be washed inside and outside using such instruments as to assure the cleaning is thorough. Windows shall be free of all traces of film, dirt, smudges, water deposits and other foreign matter. Dust and foreign matter shall be removed from the frames, casings, sills and glass.

p. High Cleaning. The contractor shall remove all dust, lint, litter, and soil from all surfaces above 7’ 0” from the floor surface with the frequency indicated in Technical Exhibits. This includes but is not limited to tops of lockers and cabinets, windows and window ledges, exit signs, clocks, overhead piping, ducts, intake/exhaust louvers, intake/exhaust fans, light fixtures, Venetian blinds, wall fabric coverings, etc. Cleaning of sensitive or operational equipment shall be coordinated with the COR.

q. Common Dining Areas. The contractor shall clean the interior and exterior of microwave ovens, refrigerators, wipe down tables and chairs, damp mop, and wax floors located in common dining areas, break areas, and vending machine areas to remove handprints, soil, and food particles. The drain area and exterior area of ice/water dispenser shall be cleaned. Cleaning of the cafeteria kitchen and server/service area is not the responsibility of the contractor. Monthly scheduled cleanings of cafeteria and locker room common refrigerators is required. Contractor will post signage 1 week before cleaning to remove all food and containers for the duration of the scheduled cleanings. Refrigerators cleanings must be separated by a minimum of one day between dates.

r. PERFORM SPOT CLEANING: The contractor shall perform spot cleaning on carpets by using an approved carpet spot remover. The contractor shall also perform spot cleaning by removing smudges, fingerprints, marks, steaks, etc., from washable surfaces of walls partitions, doors, drinking fountains and fixtures. The contractor shall use germicidal detergent in restroom, locker rooms, break areas, and drinking fountains. After spot cleaning by the contractor, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of removed soil.

s. Changing Boards (JJCDC): Detergent shall remove all soil from the changing board. A cleaner disinfectant shall be used daily to ensure the surface is germ free and odor free. No smudges, soil, or streaks are allowed.

t. PEST AND RODENT CONTROL (JJCDC): The Contractor shall provide pest and rodent control for the facility on a quarterly basis and must be scheduled with the COR . Contractor shall provide any needed sprays, capture containers, etc. All products used shall be coordinated with the JJCDC director and approved by the COR prior to application. Selection and application of products should be considered for the safety of young children. All products must be in compliance with any Federal, State, Local codes and or any regulatory agency or directive.

u. Entrance Areas & Loading Docks. Outside entrances will be free of debris, leaves, and other trash.

Carpet-type entrance mats shall be vacuumed to remove soil, snow melt/de-icing chemicals, and grit and to restore resiliency of the carpet pile. Entrance mats shall be swept, vacuumed, or washed to remove soil, grit and snow melt/de-icing chemicals.

7. SPECIAL PRECAUTIONS: FAA employees performing official duties during the time contract work is being conducted must occupy some areas. Therefore, the contractor must give special attention while conducting work in these areas. These areas contain critical and specialized power for the operation of equipment used by the FAA. At no time may the Contractor’s power-driven equipment be plugged into any electrical outlet used by FAA equipment or racks. Care must be exercised to prevent vacuum cleaners, buffers, mops, etc., from striking FAA electronics equipment and racks. The COR must assist the Contractor in working out the best and safest methods for the proper cleaning of these areas.

8. SERVICES TO BE PERFORMED ON A DAILY BASIS AT ALL LOCATIONS.

Daily will be either encompass 5 or 7 days. Section 14 will identify the days for each facility.

a. Wipe down all water fountains/dispensers, cooler fixtures and drain pans.

b. Empty all waste bins.

c. Vacuum all carpeting and sweep all non-carpeted floor space including hallways. Note: Due to the critical nature of Air Traffic Communications, all vacuuming in the Control Room must commence after coordination with the COR, who coordinates with the Air Traffic Shift Supervisor.

d. Clean all restrooms (See also special requirements).

e. Clean all break rooms, locker rooms, and training & conference rooms. Clean and wipe off all surfaces, including the top of snack machines, TV, tables, and counter tops with odorless disinfectant cleaning solutions. Clean and disinfect microwave ovens, refrigerators, and other appliances. Wipe chairs and/or brush off upholstered chairs. Replenish all paper towel dispensers with properly fitting towels.

f. Disinfect entryway door handles and push bar inside and outside, elevator buttons and all handrails.

g. Remove all trash, garbage, packing, crating, and other extraneous material from the premises and disposed of it in accordance with city, county, and state regulations. The contractor must maintain all refuse areas in a clean, orderly condition, free of flies and vermin. This includes emptying recycle bins.

h. Damp mop all non-carpeted floors including hallways and entrances.

i. Spot clean soiled walls, doors, and doorframes throughout the facility. These are areas where beverages were spilled on the walls, and/or scuffing, dust accumulation, fingerprints, hydraulic closure leakage, etc.

9. SERVICES TO BE PERFORMED ON A WEEKLY BASIS AT ALL LOCATIONS. Services must not exceed 7 days between each service.

a. Remove splash marks from walls around all water fountains/dispensers, coolers and sinks.

b. Dust all horizontal counters, equipment on counters, blinds, windowsills, and ledges.

c. Clean entrance and exit corridors. Wash inside and outside of entrance and exit corridor glass door until free of film, streaks, and stains. Wipe up all spills and drips.

d. Restrooms. Clean and flush floor drains with disinfectant.

10. SERVICES TO BE PERFORMED ON A MONTHLY BASIS AT ALL LOCATIONS. Services must not exceed 30 days between each service.

a. Clean all air conditioning and heating vents.

11. SERVICES TO BE PERFORMED ON A QUARTERLY BASIS AT ALL LOCATIONS:

Once per three-month period not to exceed 90 days between service, at a time to be coordinated with the COR.

a. Wax and buff all tile floors (except anti-static or slate floors).

b. Clean all glass and frames inside and out. All glass surfaces must be cleaned and left free of streaks and stains and must be wiped dry. All paint, putty, film, and foreign matter found on glass surfaces must be removed.

c. Clean and shampoo all carpet.

12. SERVICES TO BE PERFORMED ON A SEMI-ANNUAL BASIS AT ALL LOCATIONS:

Once per six-month period, not to exceed 180 days between services, at a time coordinated with the

COR.

a. Strip and wax all floors. Some tile floors are not to be waxed, coordinate with the COR prior to waxing.

b. Clean and shampoo all cloth furniture. The COR shall provide prior approval for all cleaning products. A MSDS shall be submitted. This includes kitchen chairs, dining area chairs and furniture.

c. Clean all light covers.

d. Clean all blinds and rehang.

NOTE: Schedule variances and additional tasks that differ from above will be listed for each Specific Site listed in Section 14.

13. SPECIAL INSTRUCTIONS:

a. The Contractor must provide the COR with a monthly work schedule. The schedule must include work hours, employees involved, and any special services to be performed during the monthly cycle, I.E. buffing floors, etc. The schedule must be submitted to the COR every fourth Tuesday of the preceding month for it to be effective. The Contractor shall provide the COR with a signed and dated checklist documenting the completion of the various services. Any changes to the schedule require prior approval of the COR. Tasks must not be scheduled using the fiscal year as a basis (October through September). Tasks must not be scheduled during the last week of the month, last month of the quarter, or the last month of the semi-annual period.

b. The Contractor must arrange for satisfactory supervision of the contract work. The contractor or his/her supervisors must be available at all times. The name of the supervisor must be submitted in writing through the COR to the CO. Where weekly services are required, such supervisor must meet with the COR once each week to inspect contract performance. Where services are performed no more than biweekly (every other week) or monthly, such meeting must be conducted once each month.

c. Prior to the commencement of the contract, the CO/COR and the Contractor must meet and review the total workload and working methods proposed by the Contractor. The Contractor must submit prior to the contract starting date an annual schedule of all periodic work by dates and areas. The Contractor must be required to submit a work report of the periodic jobs performed for comparison with the schedule requirements.

d. Employee Training -The Contractor will be responsible for training his/her employees on the following subjects:

Proper use and handling specified and approved detergents, supplies, and equipment.

Care and maintenance of Contractor and Government furnished property.

Familiarization with fire prevention and safety procedures. This will include fall protection if applicable for cleaning in high areas and proper use of ladders.

Familiarization with applicable FAA policies/regulations and their effect on housekeeping services.

Asbestos awareness.

Annual Security Requirements training.

Documentation of this training will be made available to the Contracting Officer and/or their Representative upon request.

e. The Contractor must ensure each employee completes the appropriate security forms required by FAA, Chad Painter Personnel Security Division, in order to conduct local background checks and appropriate national agency checks. If the background security checks reveal the employee does not meet FAA’s suitability standards, he/she must not be allowed to work at the FAA facility. Security must notify the CO prior to notifying the Contractor to remove the employee from the facility. The Contractor must submit to the COR a list of all employees by name who are to work at this facility not later than ten (10) days after receipt of contract award. The Contractor must likewise notify the COR in writing of any deletions or additions of employees performing under this contract immediately. The Contractor and his/her employees must be subject to all rules and regulations relative to entering and leaving the buildings and grounds for security purposes.

f. Badges-All employees shall wear FAA supplied security badges above the waist, on the front of the body, and on their outermost clothing at all times while on the premises. Upon termination of employment, security badges shall be turned in to the Contracting Officer’s Representative

g. The contractor is responsible for all government-furnished keys and access cards. The contractor must bear the cost of replacement keys and re-coring and all applicable locks if the keys and/or access cards become lost or destroyed.

14. SERVICES SPECIFIC TO EACH LOCATION.

Please Note: Facility-specific requirements contained in this section are in addition to all other requirements contained in the SOW, and to the extent that there are any inconsistencies, the facility specific requirements will take precedent.

1. Denver Air Route Traffic Control Center (ARTCC)

2211 17th Avenue

Denver ARTCC AREAS (Approximately 147,976 sqf.)

ARTCC Building 115,205 Guard House 514 Power Service Bldg 24,282 Resident Engineer Trailer 2,400 Advanced Automation Support Bldg. 550 Hall between AASB and ARTCC 480 Storage Building 2,250

Hours of Operation:

The ARTCC is in operation 24 hours per day, 7 days per week. The contractor shall perform work between the hours of 3:00 PM and 6:00 AM for general cleaning requirements, as approved by the Contracting Officer. The contractor may work, with prior approval of the CO or Government representative (COR), at no additional cost to the government, during hours outside normal duty hours and for special cleaning requirements per each 8 hour shift.

1) GENERAL AREAS: Work to be performed in all other areas of the facility may begin as early as 3:00 p.m. daily in common area (dining, restrooms, hallways, etc.) as long as work does not interfere with building and personnel operations. Controllers’ restroom should be cleaned a minimum of one time per each 8-hour shift.

2) CONTROL ROOM: Services for the Control Room must be accomplished during periods of lowest activity and scheduled with COR approval. The contractor shall ensure that operations in this area are not disturbed during peak activity periods.

**Please note that while the holidays listed in this PWS are observed by the Federal Government, services are required on these days.

Emergency Services:

On occasion, services may be required to support the 24-hour-per-day, 7day-per-week operation of the described facilities. If such services are perceived to be a change requiring additional cost, the contractor shall notify the Contracting Officer and submit the supporting documentation with a request for equitable adjustment in accordance with the Changes-fixed Price Clause.

Special Requirements:

Due to the 24-hour-per-day, 7day-per-week operation of the facility, please see the frequency schedule for cleaning requirements of one time per each 8-hour shift:

Denver ARTCC

JANITORIAL FREQUENCY SCHEDULE

Required Cleaning Days:

REQUIREMENT: FREQUENCY:

SPECIAL REQUIREMENTS

Clean Controller’s Restrooms 1 X per each 8 HR Shift Spot Clean and Remove Trash from Cafeteria, Break Rooms, Locker Rooms, & Control Room

1 X per each 8 HR Shift

Empty All Trash Containers & Cigarette Urns in the Smoking Shelter / Patio

1 X per each 8 HR Shift

Clean Interior Windows in Guard Shack 1 X per week High Cleaning in Control Room 1 x per quarter Clean Central Vacuum System (Control Room, Elect/Mechanical Rooms)

1 X per week

Spot Clean Storage Bldg & Storage Rooms 1 x per week Clean Control Room Bridge Glass 1 x per quarter Minor Construction Cleanup As Required

GENERAL REQUIREMENTS

Vacuum Carpets 7 days per week Clean Drinking Fountains 7 days per week Sweep, Mop and Clean Floors 7 days per week Restrooms (see also special requirements above_ 7 days per week Wipe Down All Furniture 7 days per week Glass Doors and Mirrors 7 days per week

Counters, Sinks, Fixtures, Etc. 7 days per week Microwaves & Oven/Range & Refrigerators 7 days per week Wipe Down Elevator 7 days per week Grounds Clean-up 7 days per week Stairwell – All Levels 5 days per week Low Cleaning 5 days per week, M-F High Cleaning 1 x per quarter Clean Lobby Windows (Interior / Exterior) 1 x per month Deep Clean Locker Room/Common Area Refrigerators

1 x per month

Clean All Other Windows (Interior / Exterior) 1 x per quarter Shampoo Carpets 1 x per quarter

OTHER:

Policing Grounds: Paper, bottles, cans, and all other trash and refuse shall be removed from all grounds, sidewalks, and interior courts within the facility grounds. All removed items shall be deposited in the nearest waste container.

Waste Management and Pollution Prevention: In accordance with EO 13514, FAA is required to divert from landfill or incineration facility disposal a minimum of 50% of the non-hazardous waste generated as a result of its operations. In support of meeting this requirement, the Contractor shall divert from landfill or incineration facility disposal a minimum of 50% of the non-hazardous waste generated as a result of the Contractor’s work, to the maximum extent feasible. In doing so, the Contractor shall appropriately utilize the facility’s existing waste and recycling program. The Contractor will establish a program to promote cost-effective waste reduction in all operations and facilities covered by the contract in accordance with clause 3.6.3-7. All reports will be provided to the CO and COR monthly.

Lost and Found Property: It is the Contractor’s responsibility to ensure that all articles of possible personal or monetary value found by the Contractor's employees are turned in to an office designated by the COR.

2. Junior Jets Child Development Center (JJCDC) 2175 W. 17th Avenue

The JJCDC is approximately 6,400 square feet consisting of approximately 15% carpet. A renovation is planned for the facility in 2018-2020 that may affect contract service after award. Services at time of construction completion and cost will be negotiated by Contracting Officer. An example of such impacts will be flooring replaced by non-waxing surface.

HOURS SERVICE IS TO BE PEFORMED:

The janitorial services at the Longmont FAA JJCDC shall be provided between the normal hours of

7:00pm-5:00am. There may be times when operations may require a later start time and coordinated by the JJCDC director.

1) The biennial stripping and waxing of floors requires furniture removal and protected storage. This is the responsibility of the contractor during the biennial floor maintenance. This may however be subcontracted through a bonded and insured furniture moving company. Coordination shall take place between the contractor and the JJCDC Director with notice to the COR.

2) CHILDCARE CLEANING ACCOMPLISHED BY JJCDC STAFF:

• Toys and Child Furniture

• Inside of kitchen appliances

• Laundry Appliances

3) Overstocking of paper products and certain cleaning products for use of daycare staff in janitorial closets is required for occasional depletion of dispensing products and high usage. Products should be coordinated with COR and JJDC director.

**Please note that while these holidays are observed by the Federal Government, services are required five times per week, Monday through Friday.

Special Requirements:

PEST & RODENT CONTROL:

a. The Contractor shall provide pest and rodent control for the facility on a quarterly basis and must be scheduled with the COR . Contractor shall provide any needed sprays, capture containers, etc. All products used shall be coordinated with the JJCDC director and approved by the COR prior to application. Selection and application of products should be considered for the safety of young children. All products must be in compliance with any Federal, State, Local codes and or any regulatory agency or directive.

JUNIOR JETS DAYCARE

JANITORIAL FREQUENCY SCHEDULE

Requirement Frequency/ Checklist Frequency

Quality Assurance Report to

COR

General Cleaning: Monthly Empty Waste Cans & replace liner to include a spare Daily/Daily Dust Horizontal Surfaces of adult furniture and building ledges. Daily/Daily Clean all countertops in the kitchen, changing areas, and main entrance Daily/Daily Clean sinks and mirrors. Supply paper towels and soap

Daily/Daily

Sweep and mop or scrub floor Daily/Daily Thoroughly vacuum all carpeted areas and spot clean soiled areas to remove spots Daily/Daily

Spot clean walls, windows, view panels, door knobs, and mirrors

Daily/Daily

Dust HVAC vents below 70 inches 1 time per week/ Weekly

Restrooms:

Monthly

Sweep and wet mop or scrub toilets using a cleaner- disinfectant Daily/Daily Clean all surfaces and fixtures to include mirrors, waste receptacles, wall surfaces, and dispensers, utilizing a cleaner disinfectant

Daily/Daily

Empty waste receptacles.

Services towels, soap, and toilet paper

Daily/Daily

Soiled Diapers Receptacles: Monthly Remove and seal plastic bags containing soiled diapers to designated area Daily/Daily Police: Monthly Remove trash. Clean drinking fountains and clean door glass to remove fingerprints, smudges, etc

Daily/Daily

Remove trash from outdoor play area

Daily/Daily

Office Space: Monthly Dust vertical and under surfaces of furniture (knee wells, chair rung, table leg, etc.)

Once per week/

Floor Maintenance: Monthly Damp mop and spray buff all hard and resilient floors Once per week/

Glass & Wall Surfaces: Monthly Damp wipe both sides of glass indoors, view windows, partitions, end book cases, and any other glass within 70" of the floor

Monthly/Monthly

High Cleaning: Monthly Dusting or vacuuming all surfaces approx. 70" or more from the floor including HVAC vents

Quarterly/Quarterly

Carpet Cleaning: Monthly Shampoo or dry clean all carpet. Note: 4 times per year Operation shall be scheduled on weekends to allow for thorough drying. Area Carpet Rugs used by children shall be wet extracted weekly on Friday’s to allow them to dry over weekend

Quarterly/Quarterly

Wash Walls: Monthly Wash walls & basboards using a germicidal solution as approved by Director/COR Daily/Daily Strip and Refinish: Biennially Strip and refinish bare floor area using approved methods and chemicals

Biennial/Biennial

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

The following schedule outlines the Government’s plan for ensuring contract performance;

including maximum deductions which may be taken should deficiencies be found for the noted services. The Government shall, at its option, require corrective action or take a deduction from the monthly invoice. The contractor will be notified of any discrepancies found, and shall have an opportunity to respond to the deficiencies. The Government has the right to inspect services at any time. Any random inspection shall take into consideration the normally scheduled times and frequencies required for service performance. The Contractor is entitled to a joint monthly inspection each month. The Contractor shall coordinate with the Contracting Officer’s Representative (COR) when a joint inspection is needed. The COR also may initiate a joint inspection, which will be coordinated with the Contractor Quality Control Representative or his/her designee.

Upon request the COR is entitled to review the results of the contractor’s quality control program and internal inspections.

REQUIRED

SERVICE

PERFORMANCE

STANDARD

ALLOWABLE

DEVIATION

METHOD OF

SURVEILLANCE

MAXIMUM

DEDUCTION

FOR

DEVIATION

Empty wastebaskets

Accomplish per specifications and frequency schedule none

Random Sampling

6%

Clean entrance carpets/rugs/mats

Accomplish per

3%

Clean & Disinfect wastebaskets

Accomplish per

High cleaning Accomplish per

5%

Low cleaning Accomplish per

5%

Sweep floors, hallways, and stairs

Accomplish per

6%

Clean restroom fixtures and floors

Accomplish per

7%

Clean drinking fountains

Accomplish per

Clean light fixtures Accomplish per

Wash restroom walls and doors

Accomplish per

4%

Clean restrooms and refill dispensers

Accomplish per

9%

Floor maintenance Accomplish per

8%

Vacuum carpet Accomplish per

Shampoo/steam clean carpet

Accomplish per

Glass Cleaning Accomplish per

2%

Window Cleaning Accomplish per

Clean cab shades Accomplish per

Clean refrigerator Accomplish per

Clean microwave ovens

Accomplish per

Clean counters, sinks, fixtures, kitchen appliances

Accomplish per