2-19-2020 CEN SSC and APA ATCT Consolidated Janitorial SOW_Jan 2020 rev 1.pdf

CEN SSC and APA ATCT

JANITORIAL STATEMENT OF WORK

GENERAL

1) The scope of work under this contract consists of furnishing all personnel, equipment, material, supplies and supervision to provide complete janitorial service at the following two Federal Aviation Administration facilities.

a) Centennial Systems Support Center, (CEN SSC).

i) Address: 7300 South Peoria Street, Englewood, CO 80112

ii) The SSC consists of a total of approximately 8,000 square feet of floor space on including administrative offices, storage for equipment, operating, break, training and restrooms.

b) Centennial Airport Traffic Control Tower (APA ATCT).

i) Address: 7800 South Peoria, Englewood, CO 80112

ii) The ATCT consists of a total of approximately 2,330 square feet of floor space, including administrative offices, storage for equipment, operating, break, training and rest rooms.

c) Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. A draft Quality Control Plan will be provided with the offer and once selected for award, the contractor will provide the final plan within 30 days after award. After acceptance of the quality control plan, the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system. The plan shall include, but not be limited to:

(a) A work scheduling system, based on the services indicated in the task and frequency charts for cleaning and the indicated time frames shown in the remarks column. The schedule shall show, by building and area, the day and shift when tasks will be accomplished. The contractor shall comply with the submitted schedules as approved by the Contracting Officer/COR.

(b) An inspections system, covering all the services listed in the Scope of Work and Frequency Schedule must specify the areas to be inspected on either a schedule or unscheduled basis, how often inspections will be accomplished, and the title of the individual(s) who will perform the inspection.

(c) The methods used for identifying and preventing deficiencies in the quality of services performed before the level of performance becomes unacceptable.

(d) On-site records of all inspections conducted by the contractor, and necessary corrective actions taken, shall be made available to the government during the term of the contract.

SERVICE REQUIREMENTS

1) The CEN SSC facility areas will require service five (5) days a week, and must be performed between the hours of 5:00 p.m. and 10:00 p.m., unless coordinated in advance, with the SSC Manager. Time for window cleaning must be coordinated with the Contractor Officer's Representative (COR).

2) The APA ATCT facility areas will require service seven (7) days a week, and must be performed between the hours of 5:00 p.m. and 10:00 p.m., unless coordinated in advance, with the ATCT Manager. The facility is in operation seven (7) days a week, 24 hours a day. All services except window cleaning must be performed on one shift basis. Time for window cleaning must be coordinated with the Contractor Officer's Representative (COR).

3) Holidays observed by Government employees during the term of this contract are as follows: New Year's Day, Martin Luther King's Birthday, Washington's Birthday, Memorial Day, Fourth of July, Labor Day, Columbus Day, Veteran's Day, Thanksgiving Day, and Christmas Day. Services are not required on these days.

CONTRACTOR PERSONNEL

1) Within five (5) calendar days after contract award, the contractor shall submit to the

Contracting Officer's Representative, a list of names of his/her employees who will be working at this facility and required completed security clearance forms. List shall include a supervisor's name appointed by the contractor. Thereafter, the contractor shall notify the Contracting Officer's Representative of any additions and terminations with 24 hours of such action.

STANDARDS OF CONDUCT

1) The contractor and his employees will be subject to all rules and regulations relative to entering and leaving the site. The selection, assignment, reassignment, transfer, supervision, management, and control of contractor employees in performance of this work statement shall be the responsibility and prerogative of the contractor; however, the contractor shall comply with the general intent and specific policies set forth in the performance work statement and in regulations of the FAA concerning conduct of employees as referenced herein. When the government directs, the contractor shall restrict the employment under the contract or remove from performance on the contract any person who is identified as a potential threat to the health, safety, security, or operation of the described facilities.

2) All employees will be physically able to do their assigned work and shall be free of communicable diseases.

3) Contractor's employees will not disturb papers on desks, open desk drawers, or cabinets.

4) Neglect of duties shall not be condoned; sleeping on duty, unreasonable delay or failure to carry out assigned tasks, conducting personal affairs during duty hours, or using telephone for other than official business.

5) Contractor’s employees will report fires, hazardous conditions, and items in need of repair, flickering or non-operating lights, leaky faucets, toilet stoppage, etc.

6) Contractor will assure that specified rooms are locked after cleaning and keys returned to designated recipient.

7) Contractor will assure that all articles found by employees are given to the Contracting Officer's Representative.

8) Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, actions or fighting, participation in activities which interfere with efficient Government operations shall not be condoned.

9) While on duty, employees shall not possess, sell, consume or be under the influence of intoxicants, drugs, or substances which produce similar effects.

10) The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest.

MATERIALS

1) Contractor will furnish all supplies, materials, and equipment necessary for contract work, including, but not limited to (use of antibacterial cleaners/soaps is required): The use of environmentally friendly products is encouraged.

a) Cleaners

b) Detergents

c) Polishes

d) Plain Rags

e) Hand Soap (liquid)

f) Disinfectants

g) Dust control rags

h) Deodorants

i) Hand Sanitizers

j) Lava sticks/soap

k) Paper towels (both bathroom & kitchen)

l) Receptacles

m) Light bulbs

n) Floor & tile cleaner

o) Light bulbs for exit signs

p) Toilet paper, unscented

q) Toilet seat protective covers

r) Plastic liners for trash/sanitary napkin receptacles

2) All materials or methods not specified and which the contractor proposes to use shall be approved by the Contracting Officer's Representative. It is not intended to preclude the use of new, accepted, and approved products or method.

3) Contractor shall furnish and store all expendable material and loose equipment within designated areas. (Note: The government will not be responsible for security of storage areas nor for any loss or damage to contractor equipment and supplies.)

4) Contractor shall maintain a current Product Data and Material Safety Data Sheet Log on site for all compounds, solvents or other cleaning agents used and/or stored on- site.

EQUIPMENT

1) Within 48 hours after contract award, the contractor shall submit to the Contracting Officer's

Representative for approval, a complete list of the equipment to be utilized.

2) Equipment used shall be safe and in good condition. Electrical appliances shall be the most suitable for the purpose intended. Electrical receptacles in equipment racks will not be used for janitorial purposes.

UTILITIES

1) Electrical power will be furnished by the Government at existing power outlets for the operation of equipment.

2) Hot and cold water will be available to the contractor.

8. STORAGE SPACE JANITOR'S CLOSETS, AND LOCKER ROOMS

1) Space may be assigned to the contractor by the Contracting Officer's Representative for the storage of bulk supplies and the equipment used in the performance of the work.

2) If space, closets or lockers are assigned by the Contracting Officer's Representative to be used by the contractor's employees, any Government furniture or equipment placed there, such as tables, desks, chairs, etc., may be used but will be returned to the Government at contract termination in the same condition as that existing at the time of entering into the contract, reasonable and ordinary wear and tear excepted. These areas will be swept daily and kept neat and clean

3) Failure to keep any of the facilities described above in a clean and orderly condition may result in the withdrawal of their use.

4) The Government will not be held responsible for damage and/or loss to contractor's employee's items occasioned by fire, theft, accident, or otherwise.

5) The Contractor will supply a cabinet suitable for storing flammable supplies. Material Safety Data Sheets shall be kept with the materials, and a list of such materials will be submitted to the COR.

WORK SCHEDULE

1) Within five (5) calendar days after receipt of contract award, the contractor will submit to the Contracting Officer's Representative for approval, a complete schedule of his intended work, identifying both day and month work is scheduled to be accomplished.

SAFETY PRECAUTIONS

1) The contractor will instruct his/her employees of appropriate safety measures and will not permit them to place mops, brooms, machines and other equipment in traffic lanes or other locations in such a manner as to create safety hazards. Appropriate signs will be provided by the contractor to mark areas which are slippery due to cleaning or waxing operations.

COMBUSTIBLE MATERIALS

1) Rags , mops, brushes, waxes and other materials which contain a residue of animal, vegetable or mineral oils and are subject to spontaneous combustion, will be disposed of outside the building in approved, tightly covered metal containers furnished by contractor.

SANITARY CONDITIONS

1) Dirty water and cleaning solutions will be disposed of in slop sinks for floor drains designated by the Contracting Officer's Representative. Floors and fixtures in areas where water is obtained and disposed of will be kept clean, neat and sanitary at all times.

INSPECTIONS

1) Mandatory monthly inspections of all areas will be made jointly by the Contracting Officer's

Representative and the Contractor. Inspections shall be documented on an FM Form 4665- 3, Contractor Performance Inspection (see attachment).

REDUCTION IN PAYMENT

1) Upon receipt of written notification by the Contracting Officer regarding nonconformance of contractual services, the contractor will be given 24 hours to provide the required corrective action. At the end of this period, The Government may have such work done by others, with cost(s) chargeable to the contractor and deducted from his/her monthly payment.

2) Repeated failures to perform work as required by the specifications and contract documents may result in termination of the contract.

REQUIREMENT STANDARDS FOR SATISFACTORY PERFORANCE

1) GATHER AND DISPOSE OF ALL TRASH: All trash containers shall have liners and shall be replaced as necessary. All waste, including paper, bottles, cups, garbage, packing material and empty shipping containers, both loose and in waste containers, etc., shall be removed by the contractor daily. Contractor employees shall not disturb papers on desks, or open desk drawers or cabinets. No boxes shall be removed unless clearly marked "TRASH".

a) The contractor shall also provide waste and recycling bins for removal of trash and recyclable materials off-site.

2) FLOORS: Carpet, tile, painted concrete, bare concrete, entry mats, runners, baseboards, stairs and handrails.

a) Floors will be free of dust, litter, dirt, stains and scuff marks, streaks and swirls, standing water, and have a uniform, glossy appearance.

b) Spot cleaning, shampooing and dry method cleaning carpet will be accomplished using only products and methods recommended by manufacturer's instructions and stain removal chart. Carpet will be free of spots and stains, dust and dirt. Scheduling of shampooing will be coordinated with the Contracting Officer's Representative.

c) Floors will be stripped of all old wax, rinsed clean and allowed to dry prior to application of new wax. Floors will be free of swirls, streaks, scuff marks, greasy film and have a uniform, glossy appearance.

d) The Contractor will notify the COR within one day of any cleaning which will not remove stains, or barriers to accomplishing contract requirements. The Contractor shall recommend an appropriate course of action to correct the problem, for approval of the Contracting Officer.

3) LOW CLEANING (WITHOUT A LADDER)

a) Walls and items which are part of the wall (such as switch plates) items installed against a wall (such as air handling units), partitions, doors, windows sills, wainscoting, vents, fire extinguishers, Venetian blinds, chalkboards, etc.

b) Walls will be free of dust, fingerprints, spots, scuff and other marks.

c) Formica cabinets and decorative woodwork will be wiped clean and treated with furniture polish resulting in surfaces free of dust, spots, fingerprints, scuff and other marks.

d) Unpainted metalwork, doorknobs, switch plates, hardware and fire extinguishers, etc.

will be free of dust and polished.

e) Boards (both chalk and white) will be free of chalk marks, fingerprints, streaks, haze, and written material, unless marked to the contrary.

4) HIGH CLEANING (WITH A LADDER)

a) Ceilings and items which are part of the ceiling (such as light fixtures) and those areas and items not covered in previous paragraphs; overheads, pipes, ducts, air discharge assemblies, tops of lockers and cabinets, windows and window ledges, exit signs, clocks, Venetian blinds. ELECTRONIC EQUIPMENT IS EXCLUDED.

b) When dusting does not remove accumulated dirt and grime, contractor will wash with a suitable cleaner, resulting in dust free high areas.

c) Windows and other glass items will be free of dust, fingerprints, streaks, haze, inside and outside.

d) Use of ladders shall be in accordance with all OSHA regulations.

5) FURNITURE

a) All furniture with fabric parts will be cleaned with a solution which will not damage the fabric.

For metal and wood furniture, a suitable polish and cleaner will be used.

b) Furniture will be free of dust, spots, stains and scuff and other marks that can be removed without refinishing.

c) Waste containers, recycling bins and ash receptacles will be washed inside and outside and be free of trash, ash, spots, dirty marks and odors. The ash receptacles will be full of sand or appropriate material at all times to prevent fires.

d) Drinking fountains will be wiped and polished and be free of spots, stains, scale and other dirty marks.

6) RESTROOMS

a) Commodes, floors, sinks and shelves will be free of scum, film, scuff marks, water spots, and odors. Antibacterial Disinfectants and deodorizers will be used.

b) Fixtures, dispensers and visible plumbing will be free of dust, film, water marks, fingerprints, and other marks, and disinfected.

c) All dispensers shall be filled sufficiently to assure constant, adequate supply and soap dispensers will not be clogged.

d) Mirrors will be free of spots, streaks, haze and film.

7) OUTDOOR AREAS

a) Outside the front entrance will be free of debris, leaves and other trash. Carpet-type entrance mats must be vacuumed to remove soil and grit and to restore resiliency of the carpet pile.

Entrance mats must be swept, vacuumed, or washed to remove soil grit.

8) REFRIGERATOR CLEANING

a) Clean and deodorize the refrigerators. Wash the outside of box, removing handprints, dirt, and scuff marks.

9) MICROWAVE OVEN CLEANING

a) Clean interior and exterior of microwave oven to remove handprints, soil, and food particles.

10) COUNTERS, SINKS, AND FIXTURES

a) A commercial solution shall be used to remove streaks, stains, smudges, and other obvious soil.

11) VENETIAN BLINDS

a) Dust Venetian blinds to remove all dust, dirt, lint, and other dry soil.

CENTENNIAL SSC, ENGLEWOOD, CO - FREQUENCY SCHEDULE

REQUIREMENT FREQUENCY

OF SERVICE

REMARKS

W E E K L Y

M O N T H L Y

Y E A R L Y

OPERATIONS AREA

No services required in this area

ADMINISTRATIVE AREA

Vacuum upholstered chairs 1

Dust office furniture & equipment 1

Wash furniture to remove scuff marks 1

Clean all metal hardware throughout 2

Vacuum carpeted area 5

ALL AREAS

Empty Wastebaskets 5

Polish/clean door kick plates & thresholds 1

Clean light fixtures 4 1st week of Jan, Apr, Jul, Oct

Wash all windows inside & out 4 1st week of Feb, May, Aug, Nov

Shampoo all carpets 1 July; spot clean as needed

Dust Venetian blinds 1

Spot clean woodwork, walls, & partitions 1

Vacuum clean carpeted areas (including hallways)

Sweep and/or dust mop floor surfaces 5

Damp mop floor surfaces 5

Machine scrub, rewax, and machine polish floors

4 1st week of Oct, Jan, Apr, Jul

Strip, rewax, and machine polish floors 2 Apr & Oct

ENTRY AREAS

Clean entranceways, lobby, & entrance mat

Wash entrance door glass 1 And as needed

RESTROOMS and SHOWER ROOM

Clean fixtures & chrome fittings 5

Clean/refill all dispensers with stock 5 To be provided by Contractor

Clean mirrors 5

Mop floors 5

Disinfect and clean shower enclosure 1

Sanitize toilets, toilet seats, & urinals, inside & out

Spot clean restroom walls, partitions, & doors

Wash walls, partitions, and doors 2 1st week May and Nov

Vacuum ceiling vents 1

BREAKROOM

Clean outside of appliances 1

Clean countertops and outside of cabinets 5

Clean tabletops 5

Clean sinks and fountains/shine chrome

Sweep and remove debris from floor 5 Machine scrub floor 1 Spot clean walls 1

TRASH PICK UP – BIN AND

SERVICE

2 Bin approximately 6X5X5, Pickup twice weekly

COMMENTS

Maintain extra restroom supplies on-site for use, if needed, between normal services

All cleaning supplies & equipment to be furnished by the contractor

Arapahoe ATCT - Frequency Schedule Requirement Frequency of Service Remarks

Times

Weekly

Times – Monthly

Times - Yearly

Administrative Areas – includes all offices and conference room(s) Empty Wastebaskets 7 Vacuum carpeted area 7 Shampoo or steam clean carpet 2 Mar - Sep Dust office furniture and equipment

Wash furniture/polish wooden areas

2 Mar – Sep

Wash windows inside/outside including Mgr. Office door

Wash drinking fountains and surrounding wall area

5 M-F

Dust ledges and other flat surfaces

Wash front glass entrance doors 1 Spot clean woodwork, walls & doors

Clean light fixtures 2 times per week between Sep – Mar

1 time per week btwn Apr - Aug

Dust and clean Venetian blinds 1 Clean, pickup and provide pesticide strips during moth and fly season

As required

High cleaning 1 Kitchen/Break Room & Locker Area – 2nd Floor

Empty wastebaskets 7 Wash wastebaskets 2 Vacuum carpeted area 7 Clean kitchen sinks, counters & dining tables

Clean microwave oven inside & outside

Dust ledges and other flat surfaces & top of lockers

Shampoo furniture/wash & polish wooden area

2 Mar – Sep

Spot clean woodwork, walls & doors

Clean light fixtures 2 times per week between Sep – Mar

1 time per week btwn Apr - Aug

High cleaning 1 Clean, pickup and provide pesticide strips during moth and fly season

As required

Equipment Rooms Empty wastebaskets 5 Dust mop tile floors 5 Wet mop & machine buff waxed floors

Sweep floors 5 Strip, wax & machine polish floors 2 Apr - Oct Dust all furniture 1 Dust ledges and other flat surfaces

High cleaning 1 Clean, pickup and provide pesticide strips during moth and fly season

As required

Restrooms – 7th Floor Empty wastebaskets 7 Strip, wax & machine polish floors 2 Apr - Oct Wash & clean restroom fixtures and floors

Check restroom dispensers, clean and refill as necessary

Wash restroom walls and doors 7 Clean all metal hardware and handrails

Dust ledges and other flat surfaces

Clean air vents 1 Clean light fixtures 2 times per week between Sep – Mar 1 time per week btwn Apr

- Aug NATCA Office & Break Room – 7th Floor

Empty wastebaskets 7 Dust mop tile floors 5 Wet mop & machine buff waxed floors

Strip, wax & machine polish floors 2 Apr - Oct Shampoo or steam clean carpet 2 Mar – Sep Clean microwave oven inside & outside

Dust all furniture 1 Shampoo furniture/wash & polish wooden area

2 Mar – Sep

Dust ledges and other flat surfaces

Spot clean woodwork, walls & doors

Clean light fixtures 2 times per week between Sep – Mar

1 time per week btwn Apr - Aug

High cleaning 1 Clean, pickup and provide pesticide strips during moth and

As required fly season

Tower Cab Empty Wastebaskets 7 Vacuum carpeted area 7 Dry clean carpet 4 Mar – Jun – Sep – Dec Clean kitchen sinks, counters & all counter tops

Wash & clean windows inside & outside

2 times per month between Sep – Mar

2 time per week btwn Apr - Aug

Dust ledges and other flat surfaces

Clean tower cab shades (special solution)

1 time per Qtr btwn Sep – Mar

1 time per month btwn Apr - Aug

Spot clean cab shades As required Spot clean carpet as needed As required Clean, pickup and provide pesticide strips during moth and fly season

As required

Tower Stairwell Sweep and wet mop stairways 1 Dust edges and other flat surfaces

Clean hand rails 1 Strip, wax & machine polish floors 2 Apr – Oct Clean, pickup and provide pesticide strips during moth and fly season

As required

COMMENTS

Maintain extra restroom supplies “on site” for use, if needed, between normal services All cleaning supplies & equipment to be furnished by the contractor, with the exception of the specialized cleaning solution which will be provided to the contractor Work is to be performed after 5:00 PM This facility has been designated as a non-smoking area

For APA ATCT ONLY:

ON CALL/AS NEEDED SERVICES

SPECIAL PANDEMIC DISEASE CLEANING PROTOCOLS (Call Out/As needed)

The Contractor shall provide all supplies, materials, equipment and labor to prevent the spread of communicable diseases in the FAA facilities.

Special Pandemic Disease Cleaning Protocols.

In the event the FAA declares a potential emergency health condition, the contractor, when instructed by the Contracting Officer, shall execute the following special cleaning protocols. This service will be above the normal cleaning already required by the contract.

Phase 1: General Damp wipe with 10% bleach solution twice (mid-morning and mid-afternoon):

• Entry and exit doors

• Escalator handrails (if applicable)

• Elevator control panels and call buttons ( if applicable)

• Rest room doors

• Conference room doors

• Public use telephones (Guard Desks. Lobbies, conference rooms, etc.)

• Public use tables (inside and outside)

• Cafeteria tables should be cleaned between each use

Damp wipe with 10% bleach solution once:

• Conference room tables

• Stairwell handrails and doors

Phase 2: Sick Individual (microbial cleaning protocols):

A 24 HOUR RESPONSE TIME IS REQUIRED when a call out service is requested.

High Efficiency Particulate Air (HEPA) vacuum all porous (cloth/fabric) surfaces and lightly mist with a 2-5% bleach solution (test areas to ensure fading does not occur)

• Workstation fabric walls (interior)

• Workstation fabric walls (exterior and common areas)

• Workstation fabric chairs

• Workstation carpel

• Workstation fabric flipper storage cabinets

• All common area fabric walls from floor to celling

• All common area carpets

• All conference room fabric walls, chairs, and carpels.

• Workstation flipper storage doors

Damp wipe with 10 % (in child care settings 5%) bleach solution.

• All nonporous (hard, plastic, wood, metal, painted, etc.) surfaces inside workstation

• Nonporous surfaces in common areas

• In conference rooms all horizontal surfaces and ledges

• All hard walls

• All doors and doorframes, including door handles, openers, etc.

• All storage cabinets and tiling cabinets

• Workstation non-fabric flipper storage cabinets

• All "'other" horizontal surfaces and ledges

• All outside surfaces of computer equipment - COMPUTER PERSONNEL ONLY!

• Telephone surfaces

• Inside flipper storage doors if empty

• Non-carpeted (tile, hardwood, etc.) flooring

Clean with 2-5% bleach solution:

• Carpet. Test area to ensure fading does not occur.