Past Performance Questionnaire.docx

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Attached to
USCG - JANITORIAL SERVICES - BASE NEW ORLEANS
Solicitation number
70Z08426QAA850800
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This is a Past Performance Questionnaire used to evaluate contractor performance on janitorial services contracts at USCG Base New Orleans under Solicitation 70Z08426QAA850800. The questionnaire is a template designed to collect feedback from government representatives who have directly observed a contractor's performance on relevant past contracts.

The questionnaire captures evaluations across 24 performance criteria using a five-point scale: Exceptional (E), Very Good (VG), Satisfactory (S), Marginal (M), and Unsatisfactory (U). Key evaluation areas include management and staffing capabilities, quality control procedures, schedule adherence, cost proposal accuracy, contractor responsiveness to changes, problem-solving initiative, and cooperation with government personnel. Additional assessment factors include timely resolution of deficiencies and warranty issues, payment of subcontractors, and overall contractor reliability. The form requires respondent information, requests narrative explanations for any unsatisfactory ratings, and asks yes/no questions regarding cure notices, contract award recommendations, and CPARS registration. Completed responses should be submitted directly to Vince Zentner and Luis Torres at the USCG. This questionnaire does not contain specific solicitation details, pricing terms, deadlines, or contract requirements; rather, it serves as an evaluation instrument for assessing past performance of contractors bidding on or previously engaged in USCG janitorial services contracts.

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PAST PERFORMANCE QUESTIONNAIRE

Solicitation: 70Z08426QAA850800

U.S. COAST GUARD BASE NEW ORLEANS

JANITORIAL SERVICES

A. GENERAL INFORMATION: Please correct any information below known to be inaccurate

Contractor Name:

Telephone Number:

Address:

Fax Number:

Point of Contact:

Project Title and Brief Description of Work:

Contract Number:

Dollar Amount:

Period of Performance:

Contractor Performed As: ☐ Prime Contractor ☐ Subcontractor

B. RESPONDENT INFORMATION:

Name of Respondent:

Title:

Address:

Telephone Number:

Fax Number:

Email Address:

C. PERFORMANCE INFORMATION: Choose the appropriate letter on the scale (E, VG, S, M, and U) that most accurately describes the Contractor’s performance or situation. Please provide a narrative explanation for any rating of U.

Exceptional
Very Good
Satisfactory
Marginal
Unsatisfactory
Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the task and/or sub-task being assessed was accomplished with few minor problems for which corrective actions taken by the Contractor were highly effective.
Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the task and/or sub-task being assessed was accomplished with some minor problems for which corrective actions taken by the Contractor were effective.
Performance meets contractual requirements. The contractual performance of the task and/or sub-task contains some minor problems for which corrective actions taken by the Contractor appear or were satisfactory.
Performance does not meet some contractual requirements. The contractual performance of the task and/or sub-task being assessed reflects a serious problem for which the Contractor has not yet identified corrective actions. The Contractor’s proposed actions appear only marginally effective or were not fully implemented.
Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the task and/or sub-task contains a serious problem(s) for which the Contractor’s actions appear or were ineffective.

Place an “X” in the appropriate column using the definitions matrix above.

The Contractor has:
E
VG
S
M
U
1.
Provided experienced managers and supervisors with the technical and administrative abilities needed to meet contract requirements.
2.
Demonstrated ability to hire, maintain, and replace, if necessary, qualified personnel during the contract period.
3.
Delegated authority to project managers and supervisors commensurate with contract requirements.
4.
Home office participated in solving significant local problems.
5.
Followed approved quality control plan.
6.
Provided effective quality control and/or inspection procedures to meet contract requirements.
7.
Corrected deficiencies in timely manner and pursuant to their quality control procedures.
8.
Provided timely resolution of contract discrepancies.
9.
Identified problems as they occurred.
10.
Suggested alternative approaches to problems.
11.
Displayed initiative to solve problems.
12.
Developed realistic progress schedules.
13.
Met established project schedules.
14.
Provided timely resolution of warranty defects.
15.
Was responsive to contract changes.
16.
Provided adequate project supervision.
17.
Obtained consent of surety for increases in bonding as work-in-progress increased.
18.
Paid subcontractors/suppliers in a timely manner.
19.
Provided accurate and complete line item cost proposals including all aspects of work required for each task.
20.
Cooperated with Government personnel after award.
21.
How would you rate the contractor's overall performance?
22.
Was the Contractor ever issued a cure or show cause notice under the referenced contract? If yes, explain outcome in “remarks”.
Yes / No
23.
Would you award another contract to this Contractor? If not, explain in “remarks”.
Yes / No
24.
Is this Contractor rated in CPARS?
Yes / No

Remarks:

Responses to this questionnaire should be emailed directly to Vince Zentner and Luis Torres at vince.e.zentner@uscg.mil and luis.j.torres@uscg.mil . Should you have any questions concerning this survey, please contact Vince Zentner.

File details come from the government source that posted it. Updated .