PART 1_BPM003587_OPEN_FIRST_Website-POS-CallCenter.pdf

Request for Proposal Solicitation No. BPM003587

Description:

Arizona State Parks & Trails Reservation, Point of Sales, Website and Call Center

Arizona Department of Administration

State Procurement Office

100 N 15th Ave., Suite 402 Phoenix, AZ 85007

Template version 6.0 (28-JAN-2020)

Part 1:

Solicitation Summary

1.0 What the State Is Soliciting

The Arizona State Parks and Trails (hereinafter referred to as “ASPT”), established within the State of Arizona (hereinafter referred to as the “State”), in accordance with the Arizona

Revised Statutes A.R.S. 41-2501 et seq., was established in 1957 with a mission to manage and conserve Arizona’s natural, cultural and recreational resources.

ASPT is seeking proposals from qualified individuals and organizations to provide a

Centralized Reservation System (CRS), Point of Sale (POS) with Centralized Inventory

Management, Event Management, Call Center, and Operational Website. At a minimum, the , the qualified individuals and organizations shall have the requisite experience, expertise and resources to provide the required services as described in subsequent sections of the Request for Proposals (RFP).

Preference will be given to bids that include all required components; however, ASPT will accept bids that do not include the Operational Website and ASPT will accept bids that only include the Operational Website.

The State anticipates awarding one or more Contracts to begin providing services by a target date of August 1, 2022.

Persons With Disabilities

Persons with a disability may request a reasonable accommodation, such as a sign language interpreter, by contacting the Solicitation contact person. Requests shall be made as early as possible to allow time to arrange for the accommodation.

OFFERORS SHOULD READ THE ENTIRE SOLICITATION CAREFULLY.

2.0 What’s in the Solicitation

Part 1 Section 1: Solicitation Summary

Part_1_BPM003587_OPEN_FIRST_Website-POS- CallCenter.PDF (or as amended)

Part 2 Section 2-A: Scope of Work

Part_2_BPM003587_RFPWebsite-POSCallCenter.PDF (or as amended)

Section 2-B: Pricing Document

Section 2-C: Special Terms and Conditions

Request for Proposal Solicitation No. BPM003587

Description:

Arizona State Parks & Trails Reservation, Point of Sales, Website and Call Center

Arizona Department of Administration

State Procurement Office

100 N 15th Ave., Suite 402 Phoenix, AZ 85007

Template version 6.0 (28-JAN-2020)

Section 2-D: Uniform Terms and Conditions

Part 3 Section 3-A: Instructions to Offerors

Part_3_BPM003587Offer_Forms_Website-POSCallCenter.DOC (or as amended)

Section 3-B: Offer forms

3.0 How and When Proposals Are Due

Proposals will only be accepted online in “The State’s e-Procurement System” at https://app.az.gov until the “Bid/Offer Due Date” indicated in “The State’s e-

Procurement System” for the Solicitation No. shown at the top of this page.

Proposals must be in the State Procurement Office’s possession online no later than that deadline.

Submit technical inquiries about navigating and/or submitting proposals in the State’s e-

Procurement System to the State’s e-Procurement System Help Desk:

by phone at (602) 542-7600, option2; or by email to app@azdoa.gov

LATE PROPOSALS WILL NOT BE CONSIDERED. No extension or grace period will be given for delays or incomplete proposals caused by internet connectivity problems, file uploading difficulties, or misunderstanding of the requirements or procedures for online submission in “The State’s e-Procurement System”.

4.0 Pre-Offer Conference

The State WILL conduct a Pre-Offer Conference for this Solicitation at the time and place indicated in the solicitation’s ‘Process’ field as found within “The State's e-Procurement System” (https://app.az.gov). Attendance is optional but encouraged. Refer to paragraph

2.7 of the Instructions to Offerors for more information.

5.0 Inquiries

Any question related to this Request for Proposal shall be submitted utilizing the State’s

“Discussions with Buyer” Tab in the e-procurement system. The Offeror shall not contact or ask questions of the department for which the requirement is being procured.

End of Section 1 https://app.az.gov/ mailto:app@azdoa.gov https://app.az.gov/