CTR057864_Contract_Amendment_No_4_-_Gift_cards.pdf

Contract Amendment

Arizona Department of Administration

State Procurement Office

100 N. 15th Avenue, Suite

Phoenix, AZ 85007

Arizona State Parks & Trails, Reservations, Point of Sales, Website and Call Center

CTR057864 Amendment # 4

Arizona State Parks & Trails, Reservations, Point of Sales, Website and

Call Center

US eDirect

This Contract Amendment Number 4, in accordance with the Special Terms and Conditions, Section 5.1

Amendments, is hereby executed to add to the Scope of Work the following language:

1. Scope of Work Section 15.0 Cost Proposal is hereby amended to include Subsection 15.1.2.1

Additional Fees: Reimbursement of additional fees to include Non-Refundable Reservation Fees paid via

Gift Card and Fees for responding to Reservation/Reservation System Questions as follows:

a) Gift Card Non-Refundable Reservation Fees: US eDirect will track when a customer uses a gift card as a form of payment for the non-refundable reservation fees. US eDirect will create a report showing a list of these transactions to include at a minimum; the confirmation numbers, gift card number, amount of non-refundable reservation fee and date of transactions. US eDirect will invoice

ASPT for the non-refundable reservation fees when a gift card is used as a form of payment on a monthly basis for the previous month's transactions. A copy of the transaction report will be included as an attachment to the invoice. First invoice may include transactions for 7/20/22 to 8/30/22.

b) Call Center Fees: The Promoveo call center will respond to customer's email inquiries received via the

ASPT website's "Contact Us" form with the contact reason is "Reservation/Reservation System

Question" for a fee of $2.50 per call plus $.80 per minute agent's time to respond. Call center agents will track and log the time responding to each email. For emails that the agent did not track the time spent, the time will be defaulted to 2 minutes. Log will include at a minimum; date, time to conduct response, subject of inquiry and customers email address. Enough information is needed in the agent log to map to the inquiry listing in the CMS. US eDirect will invoice ASPT for responding to "Contact Us"

Reservation/Reservations System Question emails on a monthly basis for the previous month's emails.

A copy of the email log will be included as an attachment to the invoice. First invoice may include email responses for 7/20/22 to 8/30/22.

RECITALS

The State and Supplier entered into that certain agreement title Master Service Agreement signed on

November 5, 2021 pursuant to which Supplier is to provide Reservations, Point of Sales, Website and Call

Center services.

Contract Amendment

Arizona Department of Administration

State Procurement Office

100 N. 15th Avenue, Suite

Phoenix, AZ 85007

Arizona State Parks & Trails, Reservations, Point of Sales, Website and Call Center

CTR057864 Amendment # 4

Thereafter, Amendment Number 1 was executed on March 28, 2022 to modify Sub-section 10.17.1 to replace the word “award” with the word “implementation”.

Thereafter, Amendment Number 2 was executed on June 29, 2022 to modify the following:

1. The Contract Start & Migration Complete date is changed from August 1, 2022 to July 20, 2022;

2. Section 11.3 System Migration will not be in effect from July 20, 2022 to July 31, 2022; and

3. Section 11.3 System Migration will be in full effect on August 1, 2022.

Thereafter, Amendment Number 3 was executed on June 29, 2022 to modify the following Sections and Sub-sections: 5.2.18, 5.2.21, 5.2.22, 5.3.20.1, 5.3.20.4, 5.3.24.4, 5.3.25, 5.4.1, 5.4.22, 5.5.8, and 11.3.

ALL OTHER REQUIREMENTS, SPECIFICATIONS, TERMS AND CONDITIONS REMAIN

UNCHANGED