Exhibit J Call Center Volume 2020.xlsx

The document is an Excel spreadsheet (Exhibit J Call Center Volume 2020.xlsx) containing monthly call center performance data for two entities: Itinio Call Center and Kartchner Call Center. The spreadsheet tracks daily and monthly call volumes across all twelve months of 2020, providing a comprehensive annual overview of call center operations.

For the year 2020, Itinio Call Center processed 73,495 total calls with a daily average of 203 calls, while Kartchner Call Center handled 30,904 total calls with a daily average of 100 calls. The data reveals fluctuations in call volumes, with Itinio experiencing peak months of 9,154 calls in March and 7,169 calls in October, and Kartchner showing similar variability with a high of 5,915 calls in March. Both call centers demonstrate significant monthly and daily variations, potentially reflecting seasonal demands, operational changes, or external factors affecting call traffic throughout the year.