Arizona State Parks & Trails Reservation, Point of Sales, Website and Call Center

The Arizona Indefinite Delivery Vehicle (IDV) Master Agreement CTR057864 is a comprehensive contract with US eDirect for providing reservation, point of sales, website, and call center services for Arizona State Parks & Trails. The contract enables procurement of a centralized reservation system (CRS) that supports online and call center reservations, point of sale management, inventory tracking, event management, and an operational website. Key services include reservations for campsites, cabins, tours, and day use areas across Arizona's state park system, with integrated capabilities such as mobile applications, self-pay kiosks, digital payment processing, and visitor management technologies.

The contract is administered by the Arizona Department of Administration and was originally awarded on November 5, 2021, with US eDirect as the prime contractor. The current contract term extends through July 31, 2027, with multiple amendments adjusting scope, fees, and service requirements. The IDV covers the entire state of Arizona and is structured as a master service agreement with transaction-based and fixed-fee pricing options. Contract amendments have progressively expanded services, including features like gift card management, call center email responses, and optional technological enhancements such as waitlist management and advanced day use sales capabilities.