ACS Services PWS 09APR2025.docx

Performance Work Statement

PERFORMANCE WORK STATEMENT (PWS)

Army Community Service ACS Service Support, FAP ADMIN, FAP Service Support 8 April 2025

Part 1 General Information

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. The Contractor shall be responsible for providing the necessary qualified, training, and experienced personnel that meet all the requirements in this Performance Work Statement (PWS). This PWS incorporates three different facets of support required by the USAG Wiesbaden Army Community Service (ACS) office, as delineated in the descriptions below.

The USAG Wiesbaden ACS helps military personnel, DoD civilians and their family members recognize and meet the unique challenges of the military lifestyle. The USAG Wiesbaden FAP uses marketing, training and current domestic violence prevention research to create a community of readiness and resilience, which strengthens military personnel, DoD civilians and their family member relationship skills and improves their quality of life.

1.1 Description of Services/Introduction:

1.1.1 Family Advocacy Program Administrative Services.

The USAG Wiesbaden Military Community Army Community Service (ACS) has established a FAP program, which is one of several social service programs within ACS. This program is to prevent domestic violence, as the military lifestyle places special pressures on Soldiers and Family Members who must continually adjust to new locations and extended Soldier absences. The management of the FAP program involves a significant amount of documentation that must be collected and organized in accordance with (IAW) an extensive list of standards (see Part 6 of the PWS). In addition to the documentation requirements, there is an array of ongoing routine correspondence. There is data that is collected locally and then utilized in a variety of ways. There is a growing library of information generated externally, which must be readily accessible to the FAP staff. The Contractor shall provide administrative services in support of the FAP to manage all the administrative aspects of the program.

1.1.2 Family Advocacy Program (FAP) Services. The Army Community Service FAP provides domestic violence prevention, intervention and treatment to a diverse military community with a population of over 15,000. In accordance with (IAW) Army Regulations, the Contractor shall provide the following FAP services:

· Conduct research

· Assist with providing victim advocacy services to individuals and families experiencing abuse

· Assist with providing on-call response services

· Provide education and training in family violence prevention and identification

· Assist in teaching all FAP classes

· Compile data

· Assist in coordinating marketing of FAP educational resources and community events,

· Assist in scheduling FAP training for the military components, family members, and general community authorized support services

· Maintain FAP records IAW Army Regulation (AR) 608-18 and AR 25-50

1.1.3 Relocation Support, Reception, and Administrative Services. This program assists ACS in providing military personnel, Department of Defense (DoD) civilians and their family members a range of ongoing and specialized services within the Relocation Readiness Program, reception, intake information and coordination, and administrative services in the Wiesbaden Military Community.

1.2 Scope: The Contractor shall provide non-personal service(s). The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to perform services as described in the PWS and associated contract documents, except for those items specified in Part 3 Government Property and Services. The Contractor shall perform to the standards and acceptable quality levels identified in this PWS and associated contract documents

1.3 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and two (2) 12-month option years.

1.5 General Information:

1.5.1 Quality Control Plan (QCP): The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is how it assures that the work provided complies with the requirements of the contract.

The Contractor’s Proposed QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) for review within 30 days of contract award for approval. Subsequent modification shall be made as required or to respond to concerns of the COR. (Deliverable #1)

One (1) copy of a comprehensive written Quality Control Plan (QCP) shall be submitted to the COR within five (5) working days when changes are made thereafter. After acceptance of the QCP the contractor shall receive the COR’s acceptance in writing of any proposed change to his QC system.

The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within ten (10) days. If the Government has provided comments, the Contractor shall then have five (5) days to submit a Final QCP. After receipt of the Final QCP, the Contractor may receive the Contracting Officer’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the Contracting Officer no later than ten (10) days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP must include and answer the following to be acceptable:

· A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team;

· How the Contractor will monitor work to ensure performance complies with all deliverables (etc. timelines, deadlines, and goals);

· How the Contractor will monitor work to ensure performance complies with all specifications and requirements of the contract, including the contract’s clauses;

· How the Contractor will monitor and ensure staff qualifications remain current and valid including Department of Defense (DoD) Contractor Personnel Office (DOCPER) processes/approvals throughout contract performance;

· How the Contractor will ensure all keys issued will remain controlled items (Paragraph 1.7 Key Control);

· How the Contractor will inventory, and track maintenance of all Government Provided Equipment / Materials;

· How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future; and

· How the Contractor will file and save all Quality Control related documents for the life of the contract plus 5 years.

1.5.1.1 An Analysis of Quality Control and Timeliness of Submittals (i.e. deliverables) shall be provided to the COR within thirty (30) days upon completion of each period of performance. (Deliverable #2).

1.5.1.2 The Contractor shall inform the COR of issues or potential issues that might affect the performance as soon as possible of identifying those issues. Verbal reports shall be followed up by written reports within ten (10) calendar days. (Deliverable #3)

1.5.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.) deadlines fall on a holiday, the closest workday prior to the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. Holidays: Work shall not be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

Juneteenth June 19th Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

1.5.3.2 Host Nation Holidays: Work shall be performed on local Host Nation holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. The Contractor is responsible to inform itself about local Host Nation Holidays of the Area/Country the work will be performed.

German national and local holidays are:

2nd Christmas December 26th

1.5.4 Operating Hours: The Government facility office hours, facility operating hours, and the Contractor support hour requirements often coincide, however, they may differ. Please refer to the following.

1.5.4.1 Government Facility Office Hours: The Government facility office hours are 0800 to 1700hrs, Monday through Friday except U.S. Holidays identified in paragraph 1.5.3.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.4.2 Government Facility Operating Hours: The Government facility operating hours occur between the hours of 0800 and 1700hrs Central European Time (CET) and is open for operations during the recognized Host Nation Holidays identified in paragraph 1.5.3.2 above however, Army Community Service may be open during local or national emergencies when the activation of the Emergency Family Assistance Center (EFAC) is deemed necessary by the United States Army Garrison (USAG) Commander and operating hours may change to accommodate the situation. Should the activation of the EFAC not occur, Army Community Service may close due to local or national emergencies, administrative closings, or similar Government directed facility closings and this will be communicated by the Contracting Officer to the Contractor.

1.5.4.3 Contractor Support Hours: The Contractor shall provide support starting at 0800hrs and ending at 1700hrs Central European Time (CET), Monday through Friday. These days and hours may need to be adjusted should the Emergency Family Assistance Center (EFAC) be activated by the USAG Commander due to local or national emergencies. Any adjustment will, under no circumstances, create overtime for the Contractor and will only happen when and if possible, without incurring overtime, at no additional cost to the Government. The Contractor shall always maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

The contractor shall be required to be on-call 24/7 on a rotational schedule approximately every other week, not to exceed 50% of the time.

The Contractor shall be responsible for conducting the Basic Conversational German Language class as follows: one session weekly, either morning session (1130 to 1300); or evening session (1900 to 2030). The days shall be coordinated with the Government (Relocation Program Manager and COR) at the ACS provided facility. The hours for the language will be offset by reduced hours during the day. The Government may change the above requirements at any time and any changes will be coordinated and communicated by the COR.

1.5.4.3.1 Contractor Work Plan: RESERVED

1.5.5 Training Holidays: USAEUR-AF has historically granted military personnel training holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.5.6 Place of Performance: The work to be performed under this contract will be performed at the USAG Wiesbaden ACS locations on Clay Kaserne (Building 1201), Hainerberg (Buildings 07790, and 07791), USAG Wiesbaden Garrison facilities, in the local community area of USAG Wiesbaden and any other location within the USAG Wiesbaden footprint that ACS may move to during the life of this contract. For walking tour purposes including, but not limited to, the neighboring cities of Limburg, Rüdesheim, Mainz and Frankfurt

1.6 Security Requirements: The following information is provided on security related matters.

1.6.1 Security Program: Contractor personnel performing work under this contract must have a local background check. The Contractor will obtain and maintain a CAC card for computer usage. The Contractor is responsible for completing all training and certification requirements to use the Government Local Area Network computer within fourteen (14) working days of contract award at time of the proposal submission and must maintain the level of security required for the life of the contract. The security requirements are IAW with the DoD Contract Security Classification Specification (DD Form 254), which is currently accessible at the following link: http://www.dtic.mil/whs/directives/forms/eforms/dd0254.pdf

1.6.1.1 For FAP Services, the Contractor performing under this contract shall consent to and complete the forms for the following background checks: Army Central Registry, Criminal Investigative Division (CID) Central Records Check, Installation Military Police, Army Alcohol and Substance Abuse Program, Civilian Misconduct Action Authority, and have initiated the Child National Agency Check with Inquiries (CNACI) (includes fingerprinting). These background checks will verify that the Contractor has not been prosecuted as a perpetrator of family violence or other assaultive behavior.

1.6.1.2 The Contractor performing under this contract require access to US Government facilities and must comply with the Local National Screening Program in Germany, Army Regulation 604-1. Contract requirement: Anti-Terrorism/ Operation Security (AT/OPSEC). It is the Contractor’s responsibility that all affected employees and subcontractor personnel complete all applicable and appropriate security trainings (e.g. AT Level 1 training). The AT Level 1 course is available at the following website: JKO LCMS (jten.mil) See training requirements below.

1.6.2 Personnel Security Clearance Requirements: RESERVED

1.6.3 Installation Access: Access to U.S. installations, buildings and controlled areas is limited to personnel who meet security criteria and are authorized by Host Nation law to work in that country. Failure to submit required information/data and obtain required documentation or clearances in accordance with Army in Europe (AE) Regulation 190-16 (AE Reg 190-16) Installation Access Control or (AE) Regulation 604-1 for Germany specific contracts, will be grounds for denying access to U.S. installations, buildings and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements. Should anything in this paragraph conflict with AE Reg 190-16 or (AE) Regulation 604-1, the regulation takes precedent.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access.

Organizational Sponsor: USAG Wiesbaden Army Community Service Location: Hainerberg, Building No: 7790 DSN Phone No: 548-9202 Commercial Phone No: 0611-143 548-9202

Installation Access Control Office:

Location: Clay Kaserne Building No: 1062 DSN Phone No: 548-7080/1/2/3 Commercial Phone No: 0611-143 548 7080/1/2/3

AE Reg 190-16 (and AE 190-16-G German translation) can be found on the following website: https://media.defense.gov/2017/Apr/27/2001921546/-1/-1/0/AER190-16.pdf.

1.6.3.1 Installation Pass Log: In addition, The Contractor shall provide the COR, an initial Installation Pass Log within three (3) workdays after contract award. The log shall be updated as employees are added or removed. The updated Installation Pass Log shall be current and available at any time upon request by the Government and submitted to the COR within five (5) workdays after any changes to the log (Deliverable #4).

1.6.3.2 Individual Termination or Expiration of Employment: The Contractor shall collect the installation access passes the same day employment of an individual has expired or has been terminated and shall return them to the issuing office within (3) working days.

1.6.3.3 Contract Termination or Cancellation: Upon termination or cancellation of this contract, the Contractor shall collect all outstanding installation access passes and return them to the issuing office within (3) working days.

Below is the responsible Organizational Sponsor & Installation Access Control Office for this PWS:

Organizational Sponsor:

USAG Wiesbaden, Army Community Service, Hainerberg Location: Hainerberg Building No: 7790 DSN Phone No: 548-9201 Commercial Phone No: 0611-143 548 9201 Installation Access Control Office:

Location: Clay Kaserne Building No: 1062 DSN Phone No: 548-47080/1/2/3 Commercial Phone No: 0611-143 548 7080/1/2/3

1.6.3.4 Common Access Cards (CAC) and CAC Log: The Contractor shall provide the following information: Last, First and Middle Names, government issued personal identifier (e.g. Social Security Number, Federal Identification Number, or Tax Identification Number), date of birth, primary email address (this email address will be used to contact the individual) and any other necessary information required to obtain a CAC or installation access card, to the COR with in (15) days after award (unless circumstances require otherwise and as directed by the Contracting Officer) (Deliverable #5). The Contractor shall ensure safeguarding of Personally Identifiable Information (PII) and comply with requirements under 1.22.5.

The Contractor shall provide a CAC log within the first (30) days after contract award and within five (5) days after changes have been made (Deliverable #6) (unless circumstances require otherwise and as directed by the Contracting Officer). The COR will provide format and content for the log during the post award meeting. Note - CACs are Government property and must be accounted for.

1.6.4 Background Checks: Army in Europe (AE) Regulation 604-1 provides guidance pertaining to background checks for U.S. and Host Nation Contractors.

1.6.4.1 A Care National Agency Check and Inquiries (CNACI) and local background checks are mandatory for all who provide services under the Family Advocacy Program (FAP) in reference to 1.10.2. The Contractor must successfully pass the background checks with no derogatory information regarding issues of spouse and child abuse. The Contractor shall replace the employee should results of the stateside background check confirm the contractor personnel as a perpetrator of Family violence or other assaultive behavior.

1.6.4.2 U.S. Citizen: Contractors that work with or teach youth under the age of 18 years are subject to U.S and local background checks. The Requiring Activity Manager will determine the extent of background checks required. The Contractor employee may begin performance of the contract after receiving a favorable local background check. The Contractor agrees to replace the employee should results of the background check, if required, be unfavorable as determined by the Requiring Activity Manager. The Contractor’s replacement of the employee with the unfavorable background check shall be within (3) working days. The Contractor shall also replace employees whose background check, performed once every two (2) years, renders them with an unfavorable local or stateside background check. The Contractor shall forward a copy of each background check to the Contracting Officer via the COR and the Requiring Activity Manager of each favorable background check within (3) workdays of receipt by the Contractor, identifying such with the appropriate contract number (Deliverable #7). When the Government awards a non-personal services contract directly to an individual, the failure of the individual to provide a favorable background check would be grounds for termination.

1.6.4.3 Local Nationals and Third Country Nationals: Local national and third country national Contractors that work with or teach youths under the age of 18 years are subject to background checks. Contractors employing local national and third country nationals shall furnish a police good conduct certificate (Polizeiliches Fuehrungszeugnis), that has been issued within the previous four (4) months, to the COR within three (3) workdays after contract award and prior to contractor employees beginning performance (Deliverable #7). All correspondence from the Contractors shall identify the associated contract number. The COR will determine the favorability of the Police Good Conduct Certificate (Polizeiliches Fuehrungszeugnis) by verifying the Contractor has not been confirmed as a perpetrator of Family violence or other assaultive behavior. The Contractor shall forward a copy of unfavorable Polizeiliches Fuehrungszeugnis to the KO via the COR and the RA Manager within three (3) workdays of receipt, identifying such with the appropriate contract number. The Contractor employee may begin performance of the contract after receiving a favorable local background check. The Contractor shall replace the employee should results of the stateside background check be unfavorable. The Contractor’s replacement of the employee with the unfavorable background check shall be within (3) workdays. Local and third country nationals agree to the same employee termination provisions as stated for U.S. Citizens (see paragraph 1.6.4.1 above, in particular, same requirements to replace the employee (and within timeframe noted) when results of background check are unfavorable).

1.6.5 Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW the Army Physical Security Program (AR 190-13).

1.6.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel. If applicable, Government issued access badges shall not be worn outside designated facilities where visible to the general public.

1.7 Key Control: The Contractor shall establish and implement methods of making sure all keys issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Contractor’s Security Plan and the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any incidents of lost or duplicate keys to the Contracting Officer. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from payment due to the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the payment due to the Contractor. The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Quality Control Plan.

1.8 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.8.1 The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.9 Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the Contracting Officer, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the Contracting Officer. The designation letter states the responsibilities and limitations of the COR, especially regarding changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.10 Key Personnel: The following personnel are considered key personnel by the Government:

1.10.1 FAP Administrative Services Qualifications:

· Ability to fluently read, write, and speak English (proficiency levels equivalent to levels 3 or higher of the BILC STANGAG 6001 Edition 5 dated February 2019 for reading and writing).

· 1 year experience utilizing computer programs necessary for accomplishment of duties (i.e. MS Word, Excel, PowerPoint, Outlook, Teams, internet and email).

· Experience organizing and managing paper and electronic files.

1.10.2 FAP Services Qualifications

· Bachelor's Degree (or equivalent to a minimum of a four-year secondary education with a certificate or degree) in the area of Social Work, Psychology, Sociology, Marriage and Family Therapy, Counseling, Behavioral Science or Human Services from an accredited university.

· Minimum two (2) years documented and verifiable experience in family systems and in family violence prevention and intervention, performed within the past five (5) years.

· Ability to fluently read, write, and speak English (proficiency levels equivalent to levels 3 or higher of the BILC STANGAG 6001 Edition 5dated February 2019 for reading and writing).

· Possess a valid driver’s license to operate motor vehicles in Germany for the duration of the contract.

1.10.3.1 The Cultural Adaptation and Relocation Support Services Special Qualifications:

· The Contactor shall, within the last two years, have a minimum of one (1) year work or volunteer experience in Family Service Programs or German tourism, providing services equivalent to giving orientation, information and guidance in navigating around the host nation community using knowledge of German customs and culture equivalent to the scope and requirements as outlined in the PWS.

· Ability to read, write, and speak English and German (proficiency levels equivalent to level 3 for cultural adaptation position, but not Relocation Support Services, or higher of the BILC STANGAG 6001 Edition 5 dated February 2019 for reading and writing) and provide unofficial translation services and presenting cultural awareness material to the USAG Wiesbaden Community.

· Contractor shall have a minimum of one (1) year experience in conducting briefings, trainings, preparing formal and informal correspondence, memorandum, reports, and data collection, and creating lesson plans for classes.

· The CV provided for the Cultural Adaptation and Relocation Support Services and Alternate must demonstrate these special qualifications.

1.10.3.2 The Reception and Administrative Services Special Qualifications:

· Contractor shall be able to obtain all background checks required within 30 days of contract award.

· Contractor shall possess at least one (1) one year of customer service experience in a front desk/ reception office environment.

· Ability to read, write, and speak English to clearly communicate with and inform colleagues, supervisors and clients.

· Contractor shall demonstrate experience in the use of application of common software programs and those in use at ACS, specifically Microsoft Word, PowerPoint, Publisher, Outlook, SharePoint and Excel.

· The CV provided for the Reception and Administrative Services and Alternate must demonstrate these special qualifications.

1.10.4 Contract Manager

While not key personnel to this specific contract, the Contractor shall designate and make available a Contract Manager who shall be responsible for the performance of the work on location. The Contract Manager, and alternate designated in the absence of the primary Contract Manager, shall have full authority to act for the Contractor on all contract matters relating to daily operations of this contract. The Contract Manager, or alternative, does not have to be on-site, but shall be available between 0800-1700 Central European Time (CET) Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons, to address any personnel or performance issues in a timely manner.

1.11 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties must identify themselves, to include proper marking of signature blocks in correspondence, to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure that all documents or reports, produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.12.1 Contractor workspace (staging site, on-site office, desk or work area, etc.) shall contain a sign signifying the space is occupied by Contractor employee(s) to ensure that Government employees and the public know that they are not Government employees. The proposed sign shall be submitted to the Contracting Officer via the COR for review and acceptance (10) workdays after contract award. Workspace sign location shall be coordinated with the COR. Contractor employees shall identify themselves by name and company affiliation when answering the telephone, presenting briefings, conducting or attending meetings, and seminars. All Contractor correspondence (written, facsimile, and email display) shall include their company name. Requirements for Contractor vehicles is addressed under Part 4 paragraph 4.4.

1.12.2 Contractor Identification Badges: Contractor personnel shall be easily identifiable through the display of badges IAW Contractor Identification (AE Reg. 27-715). (For services at Child, Youth, and School Services where children are present, recommend personnel wear identification when children are present.) The Contractor (to include subcontractors) shall provide each of their employees an easily readable identification badge. The badge must include the employee’s name, the contractor’s company name, the functional area of assignment, and a recent color photograph of the employee. Companies with U.S. Government contracts will require their employees to wear these badges visibly when performing work at Government workplaces unless this would be impractical because of mission or safety considerations. The Contractor shall collect all ID Badges upon completion of the contract or termination of employee. A listing of issued ID cards shall be furnished to the COR no later than five (5) days prior to the commencement of full contract performance or updated within five (5) days as needed to reflect Contractor’s personnel changes. (Deliverable #8).

1.13 Contractor Travel: Unless stated otherwise in this PWS, all travel will be at no additional cost to the Government. Contracted personnel providing FAP services will be expected to travel within the local community on a more frequent basis to provide service call support. Other contracted personnel may be expected to travel on an occasional basis to attend quarterly strategic planning meetings, conferences, training, briefings and outreach events.

Any travel outside the official duties that are stated within this PWS requires written approval from the Contracting Officer

1.14 Other Direct Costs (ODCs): No other direct costs are authorized by this contract without written approval by the Contracting Officer. The Contractor shall provide their own transportation and all necessary equipment to fulfill this contract except if stated otherwise in this PWS. The Government has the right to modify this contract or consider requests for equitable adjustments should travel expenses be determined to be in the best interest of the Government. Such changes shall be considered within the scope of this contract.

1.15 Data Rights: The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials, to include the source codes of software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.16 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be averse to the interests of the Government or others. The Contractor and Contractor personnel shall not divulge, or release data or information developed, or obtained under performance of this PWS, except to authorized Government personnel or upon written approval of the Contracting Officer. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

1.17 Protection of Government and Contract Information: Per Public Use Notice of Limitations stated by Defense imagery Management operations Center and contained at www.dimoc.mil/resources/limitations/ , the Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any hard copy or digital marketing tools to include its company website.

1.18 Non-Disclosure Statements: The Contractor shall provide signed non-disclosure agreements to the Government no later than (3) working days. (Deliverable #8) prior to commencement of work under the contract. Disclosure of information by Contractor personnel may result in removal of Contractor personnel from performance under this contract.

1.19 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI (Deliverable #9). The Contractor’s OCI Mitigation Plan will be determined to be acceptable solely at the discretion of the Contracting Officer. In the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.20 Phase In /Phase Out Period: To minimize decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during any phase in / phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements to commence full performance of services on the contract start date.

1.21 Safety: The following provides information pertaining to Safety and Accident Prevention:

The Contractor shall be aware of local safety requirements and ensure that all reasonable efforts are made to protect all persons from harm and the U.S. Government property from damage.

1.21.1 Host Nation Safety Laws and Regulations: The Contractor shall comply with FAR 52.236-13, Accident Prevention (November 1991), the references contained therein (e.g. U.S. Army Corps of Engineers Safety and Health Requirements Manual (EM 385-1-1)), and applicable Host Nation Safety Laws and Regulations.

1.21.1.1 RESERVED

1.21.1.2 RESERVED

1.22 Environmental Compliance: RESERVED

1.22.1 Environmental Compliance Plan and Program: RESERVED

1.23 Required Training: The following provides information on training requirements.

1.23.1 Anti-Terrorism (AT) Level I Training: All Contractor employees, including subcontractor employees, who are employed under the contract, shall complete AT Level I Training within (10) working days after contract start date and (10) workdays after employment of new personnel. Contractor personnel travelling overseas shall complete area of responsibility (AOR) specific AT awareness training for U.S. based Contractor employees and associated subcontractor employees. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the COR (or to the Contracting Officer, if a COR is not assigned) within (5) days after completion of this training by all employees and subcontractor personnel. AT Level I awareness training is available at https://jkodirect.jten.mil. Contractor personnel shall complete refresher training every twelve (12) months except AOR specific AT Level I training which shall be completed as required by local AT policies

If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local AT Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer. Verification of the training shall be provided to the COR within (3) workdays after completion of the training (Deliverable #9).

1.23.2 OPSEC Training: All Contractor employees, including subcontractors, shall complete Level I OPSEC training within (10) workdays of employment under this contract. Verification of the training shall be provided to the COR within (5) days after completion of the training. OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html. Contractor personnel must complete refresher training every 12 months. Verification of the training shall be provided to the COR within (5) workdays after completion of the training.

If training cannot be conducted on the website, the Contractor shall coordinate with the COR, who will contact the local OPSEC Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer. Verification of the training shall be provided to the COR within (5) workdays after completion of the training. (Deliverable #10)

1.23.3 Suspicious Activity Reporting Program (SARP) Training: The contractor and all associated subcontractors will brief all employees on the local suspicious activity reporting program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training will be completed within fifteen (15) calendar days after the contract is awarded and within fifteen (15) calendar days after new employees commence contract performance, with the results reported to the COR within fifteen (15) calendar days after the contract is awarded. (Deliverable #11)

1.23.4 Information Assurance (IA) Training

1.23.4.1 All Contractor employees, including subcontractors, requiring access to Government information systems shall complete the DoD IA Cyber Awareness Training within fifteen (15) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or fifteen (15) calendar days after employment of new personnel. Verification of the training shall be provided to the COR within fifteen (15) calendar days after completion of the training. (Deliverable #12)

1.23.4.2 All Contractor employees, including subcontractors, working information technology (IT)/IA functions shall comply with DoD and Army training requirements per Information Assurance Training Certification and Workforce Management DoD Directive (DoDD) 8570.01, Information Assurance Workforce Improvement Program DoD 8570.01-M, and Information Assurance AR 25-2 within thirty (30) calendar days of employment. Training is available at https://ia.signal.army.mil/DoDIAA/default.asp .

1.23.4.3 All Contractor employees, including subcontractors, performing services under this contract with access to a Government information system must be registered in the Army Training Certification Tracking System (ATCTS), the web address is p (requires CAC to access. Verification of registration shall be provided to the COR within three (3) calendar days after registration. Contractor personnel must complete refresher training every twelve (12) months. Verification of the training shall be provided to the COR within (3) calendar days after completion of the training.

1.23.5 Personally Identifiable Information (PII): Contractor employees, including subcontractors, performing services under this contract with access to PII and Government information shall complete “Identifying and Safeguarding PII” within thirty (30) calendar days of employment. Contractor personnel shall complete refresher training every twelve (12) months from initial completion. The Contractor shall provide the COR a copy of the training certificates for its employees no later than five (5) days after completion (Deliverable #13). Training is available at http://iatraining.disa.mil/eta/piiv2/launchPage.html

1.23.6 ACS FAP Identifying and Reporting Child Abuse Training: Contractor employee will receive in person training on identifying and reporting child abuse from an ACS FAP staff member within fifteen (15) calendar days of employment.

1.23.7 Family Advocacy Child and Domestic Abuse Training. All Contractor employees, including subcontractors, shall complete Family Advocacy Child and Domestic Abuse Training within fifteen (15) calendar days of employment. All Contractor employees shall complete Problematic Sexual Behavior in Children & Youth (PSB-CY) training certification, this training will be held at a CONUS Temporary Duty Station (TDY) to be funded by the Contractor. The Contractor may be authorized travel expenses at rates no higher than the substantive provisions of the Joint Travel Regulation (JTR), IAW FAR Part 31.205-46, and the limitation of funds specified in this contract. All travel requires Government approval and authorization Contractor personnel shall complete refresher training every twelve (12) months from initial completion. Contractor employees provide on-call victim advocacy services and thus shall complete all trainings required to be Credentialed Advocate through the National Advocate Credentialing Program and required by Army Regulations or Department of Defense (DOD) Instructions. Additionally, the Contractor employees shall attend the annual FAP Annual Training /Conference provided by IMCOM-E. This annual training/conference at a TDY Station to be funded by the Contractor. The Contractor shall provide the COR a copy of the training certificates for its employees no later than three (3) workdays after completion Training is available from Army Community Service. (Deliverable # 14).

1.24 Authorization to Perform Services in Germany

1.24.1 Contractors performing services in the Federal Republic of Germany (FRG) shall comply with German law. The Contractor shall determine whether performance requires registration with German authorities or authorization to do business in Germany and, if so, shall comply with all requirements. Whether or not registration or authorization to do business is required, the Contractor shall determine what documents or authorization its employees and any subcontractor employees must possess to work in Germany. The Contractor shall ensure affirmatively that its employees and subcontractor employees possess such documents or authorizations.

1.24.2 Contractor employees who: (a) are not nationals of Germany or other European Union countries; (b) are not members of the force, the civilian component or their dependents; or c) do not have…