P09 SOW NMCA Waste Removal FY25 2.0 (006).docx

Statement of Work Waste and Recycling Removal National Memorial Cemetery of Arizona 2929 E. Pinnacle Peak Road Phoenix, Arizona 85024

1. Scope This statement of work (SOW) outlines the requirements for the provision of waste and recycling disposal services at the National Memorial Cemetery of Arizona (NMCA), under the National Cemetery Administration (NCA). The contractor shall furnish all labor, materials, equipment, and supervision necessary to perform scheduled and on-call waste disposal services, in accordance with the terms specified herein.

2. Period of Performance: The contract shall be a twelve (12) month base year plus four (4) twelve-month option years if exercised.

3. Place of Performance:

National Memorial Cemetery of Arizona 2929 E. Pinnacle Peak Road Phoenix, AZ 85024

4. Type of Contract: The Government will award a fixed price Indefinite Delivery, Indefinite Quantity (IDIQ) contract. Multiple tasks and/or delivery orders incorporating this SOW will be issued based on the Governments requirements.

5. Applicable Documents and Standards All work performed under this contract shall comply with:

· National Cemetery Administration standards for operations and maintenance

· Local, state, and federal environmental regulations

· Occupational Safety and Health Administration (OSHA) requirements

· U.S. Department of Veterans Affairs (VA) policies and procedures

· 40 CFR Part 261- Identification and Listing of Hazardous Waste

6. Requirements

a. General Waste – One (1) 40 Yard Roll-Off Dumpster up to 4 tons: CLIN 0001

i. The contractor shall provide one (1), forty-yard roll-off dumpster for the disposal of general waste.

ii. The contractor shall perform pick-up (empty dumpster) twice a month. Twenty-four (24) 40yd dumpsters a year.

iii. The dumpster shall be located on the east end of the cemetery. The contractor shall contact NMCA personnel to ascertain the proper location for dumpster placement.

b. General Waste dumpsters - Two (2), Six-yard Roll-Off Dumpster: CLIN 0002

i. The contractor shall provide two (2), Six-yard roll-off dumpster for the disposal of General waste.

ii. The contractor shall perform pick up (empty dumpsters) every week (52 pick- ups per year).

iii. The dumpsters shall be located outside the southwest gate of the maintenance building. The contractor shall contact NMCA personnel to ascertain the proper location for dumpster placement.

c. Recycling dumpster - One (1), Six-yard Roll-Off Dumpster: CLIN 0003

i. The contractor shall provide One (1), Six-yard roll-off dumpster for the disposal of Recyclables.

ii. The contractor shall perform pick up (empty dumpster) every week (52 pick- ups per year)

iii. The dumpsters shall be located outside the southwest gate of the maintenance building. The contractor shall contact NMCA personnel to ascertain the proper location for dumpster placement.

d. Concrete Dumpster - One (1), 12-yard Roll-Off Dumpster: CLIN 0004

i. The contractor shall provide One (1) 12-yard roll-off dumpster for the disposal of concrete or similar materials.

ii. The contractor shall perform pick up (empty dumpster) once a month (12 pick- ups per year)

iii. The dumpster shall be located on the east end of the cemetery. The contractor shall contact NMCA personnel to ascertain the proper location for dumpster placement.

e. General Waste (1), 40 Yard Roll-Off Dumpster up to 4 tons: CLIN 0005

i. Upon notification of cemetery personnel, the contractor shall deliver, and pickup of one Forty-yard roll-off dumpster on an as needed basis. The government estimates that this service will be required 3 times (3 jobs) during each performance period of 12 months.

ii. The Contracting Officer Representative (COR) will contact the contractor to request the delivery of the dumpster. The contractor shall deliver the dumpster within 24 hours of receiving the call from the government. Cemetery personnel shall determine dumpster placement upon delivery of the dumpster.

iii. The Contracting Officer Representative (COR) will contact the contractor to request the retrieval of the dumpster. The contractor shall retrieve the dumpster within 24 hours of receiving the call from the government.

7. Performance Standards

8. Hours of Operation

All routine services shall be conducted during the cemetery’s normal operating hours: Monday through Friday, 7:00am-3:30pm, excluding federal holidays. On-call services may be required outside of these hours with prior coordination.

Federal Recognized Holidays

9. Quality Control and Inspection The contractor shall establish and maintain a quality control program to ensure services are performed in accordance with this SOW within 30-days of contract award. The government reserves the right to inspect all services and request corrective actions for deficiencies.

10. Contractor Requirements

a. Contractor Qualifications Contractor shall have the necessary knowledge, skills, abilities, and resources to perform the work herein; within the best industry standards and practices; and have a minimum of five (5) years prior experience in the business of recycling and waste services. Furthermore, the Contractor represents that it is familiar with the scope and nature of the work required by the National Cemetery and understands the conditions under which it will be obligated to operate. The Contractor shall identify and submit with quote, to the Contracting Officer, the following information for the key personnel working directly on the project: name, title, role in the project and phone number. The Contractor shall describe the educational background, directly related work experience, professional development, and demonstrated performance record of key personnel.

b. Personnel Qualifications

i. Qualified personnel are essential for the performance of this contract to assure that requests for pick-ups are responded to in a prompt, responsive, and safe manner. All Contractor personnel performing under this contract shall be able to speak English and communicate effectively.

ii. The Contractor shall provide drivers, as well as other employees necessary to work under this contract, that have participated in organizational driver training and OSHA required safety programs. Every driver performing under this contract shall possess a current, valid Commercial Driver’s License (CDL) with the appropriate endorsements when operating vehicles that require such licenses. Operators of any equipment or vehicles with-in the Cemetery shall follow all traffic rules and regulations such as but not limited to speed limits and weight restrictions.

iii. This individual is always subject to the rules and regulations of the National Cemetery Administration while on National Cemetery property. Dress and appearance must be neat and reflect the professional image of the Contractor’s company. The selected individual shall always carry proper identification on them while on National Cemetery property.

c. Contractor Uniforms All workers on site shall be recognizable as employees of the contractor by wearing distinctive clothing bearing the name of the company, or by wearing appropriate badges which display the Contractor’s company and employee name.

d. Contractor Vehicles

· The name or logo of the Contractor shall be clearly displayed on all vehicles used on the job site.

· The contractor shall use vehicles constructed to prevent loss of recyclables, waste, or fluid/gray water from vehicle beds during transport and vehicles shall be covered or enclosed to prevent contents from escaping. Any material thrown from or falling off the truck shall be immediately collected and returned to the truck by the Contractor. Any property damage resulting from an unsecure load or from material being thrown shall be the responsibility of the contractor and must be reported immediately.

· The COR will inspect the Contractor’s vehicles, all containers, and surrounding areas for quality of service performed as stated in this contract.

· All vehicles shall have required standard safety equipment, spill kits and current valid state inspection, DOT and/or other endorsements/requirements.

11. Contracting Officer Representative

Upon contract award, the Contractor shall furnish to the Contracting Officer the name of the person that has been designated and assigned to this contract as the Contracting Officer Representative (COR). The COR will exercise overall management responsibility for the contract effort, receive technical direction, and handle problems arising under the contract, as well as serve as the primary point of contact for day-to-day operations of the program. The COR is further responsible for coordinating matters of mutual concern with the Government representatives. The COR may designate an inspector for purposes of this contract who may work with the contractor regarding extra pick-ups or minor issues if they arise.

12. Supervision

a. The COR will conduct spot checks of the waste and recycling dumpster removal services to ensure compliance with the terms and conditions of the contract.

b. The Contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity. The Contractor shall be responsible for taking disciplinary actions with respect to Contractor’s employees as may be necessary.

c. The Contracting Officer may require removal from the job site any employee of the Contractor deemed to be unsuitable or otherwise objectionable or whose continued employment under this contract is deemed to be contrary to the public interest or inconsistent with the best interests of the Government.

13. Regulatory Compliance, Permits, Licenses.

a. The Contractor shall have applicable licenses and permits necessary to perform the work required under this contract prior to the start of performance. Copies of all such permits and licenses shall be current and valid. The Contractor shall provide to the Contracting Officer when requested, specifically, but not limited to, proof of all licenses, state, and local permits, as well as copies of organizational participation in driver training and safety programs. The Contractor shall provide evidence that every driver performing under this contract has a current and valid CDL with the appropriate endorsements if the vehicles they operate require such certification.

b. Contractor shall, without expense to the Government, be responsible for obtaining any necessary licenses and permits, and for complying with any applicable Federal, State, and municipal laws, codes, and regulations.

c. The Contractor shall perform operations associated with this contract in accordance with all current State/Federal environmental protection regulations applicable to the management of recycled materials and solid waste.

14. Disposal Sites and Facilities

a. The Contractor shall identify all sites/facilities to be used for waste disposal and single stream recycling disposal before contract performance

b. If at any time during the course of the contract, a disposal site/facility is used by the Contractor receives a Notice of Violation, the Contractor shall immediately notify the Contracting Officer.

c. Contractor shall utilize only disposal sites/facilities that are certified by Federal, State, local agencies, and the Environmental Protection Agency. Contractor shall submit a listing (by company name, address and type of material accepted), with quote, of all disposal sites/facilities intended to be utilized under this contract to the Contracting Officer.

15. Containers/Dumpsters

a. Container/Dumpster Type The containers/dumpsters shall be painted in a single uniform color for trash recycling. All trash and recycling containers shall be pre-approved by the COR, washable, without holes, leak-proof with tight fitting lids, durable workable wheels and with all operable drain plugs (if applicable to the container).

b. Delivery of Containers/Dumpsters Contractor shall provide a proposed delivery schedule to the Contracting Officer within 5 business days post-award.

After the Contractor submits a proposed delivery schedule of containers to the Contracting Officer, the Contractor shall contact the Contracting Officer’s Representative (COR) to establish the container delivery schedule. If the COR is not available to be onsite for the delivery, the COR can designate the Cemetery Staff to work with the contractor on the establishment of delivery schedule. The exact location of the placement and the approval of all container styles and types prior to placement of container(s) should be provided to the Contractor by the COR. The Contractor shall notify the COR, or the designated inspector of any problems associated with the delivery of containers/dumpsters to resolve any logistical problems or misinformation.

c. Contractor’s Responsibility for Containers

1. The Contractor shall be responsible for the delivery, maintenance, and removal of containers/dumpsters and equipment, throughout the contract period. All containers shall be kept free from holes, vermin, or foreign matter which might cause personal injury or damage to clothing. The containers must not emit unpleasant odors, as identified by the COR or Cemetery representative. Unpleasant odors shall be immediately corrected by the Contractor at the Contractor’s expense. The Contractor must have approval in writing from the COR prior to any chemical or biological agent application or use on government land/facilities prior to application. Contractor shall provide in advance to the COR an SDS sheet for any such agent prior to approved use. Failure by the Contractor to take action to correct a container(s) defective condition will be grounds for finding the Contractor in default and could cause the termination of this contract.

2. Containers/dumpsters shall always be kept in proper repair, cleaned, and sanitized in accordance with sanitation codes (Federal or County). Container’s exterior painted surfaces, lettering and decals shall be maintained in good condition without fading or missing components or information. Containers shall be generally free of graffiti, any graffiti containing profanity or offensive material will not be acceptable. Wastewater shall be emptied into the Contractor’s truck. All containers serviced by Contractor, under the terms of this contract, shall be pressure washed with a disinfecting Green Product twice a month during the period of April, May, June, July, August, and September and once a month during the period of October, November, December, January, February, and March. The inside should be sprayed with an EPA and COR approved deodorizer after emptying. The Contractor shall submit in writing to CO the method and product proposed for deodorizing containers for approval. All containers shall be steam cleaned on a quarterly basis. The Contractor shall submit to CO the method and any product proposed for the pressure washing and steam cleaning of the containers. The Contractor shall furnish to the CO, for approval, a schedule of deodorizing and steam cleaning containers, with the submittal of intended deodorizer and intended method of use within 30 days after contract award.

3. Containers/dumpsters shall be both picked up and returned/replaced empty on the same day. Lids shall be placed tightly on all containers that are equipped with lids, after emptying. Also, all containers shall be returned substantially on the landing pad after emptying (for those areas with landing pads).

4. The Contractor shall provide substitute containers/dumpsters within 24 hours of notification of defective container/dumpster, including weekends and holidays, for areas that the CO determines to be critical. The Contractor shall provide a substitute container within 72 hours for areas determined to be non-critical by the CO. Critical areas are defined as areas where the accumulation of waste presents a public health concern including the Cabin Camp and Campground areas.

5. All containers/dumpsters shall be approved by the COR before use.

6. The Government will not be held responsible for damage to the Contractor's equipment. All Contractor equipment shall be properly maintained by the Contractor to minimize mechanical problems and breakdowns. All vehicles shall have required standard safety equipment, spill kits and current valid state inspection, DOT and/or other endorsements/requirements. The contractor will be responsible for the immediate clean-up, proper disposal and reporting of all hazard waste spills with-in the Cemetery. All spills shall be reported to the COR and the Cemetery Director immediately for action and documentation. Failure to do so may result in criminal or civil action and grounds for finding the Contractor in default and could cause the termination of this contract.

7. Contractor shall remove all containers belonging to the Contractor from the site upon expiration of this contract.

16. Inspection of Services

a. Definitions- “Services,” as used in this clause, includes services performed, workmanship, and material furnished or utilized in the performance of services.

b. The Contractor shall provide and maintain an inspection system acceptable to the Government covering the services under this contract. Complete records of all inspection work performed by the Contractor shall be maintained and made available to the Government during contract performance and for as long afterwards as the contract requires.

c. The Government has the right to inspect and test all services called for by the contract, to the extent practicable at all times and places during the term of the contract. The Government shall perform inspections and tests in a manner that will not unduly delay the work.

d. If the Government performs inspections or tests on the premises of the Contractor or subcontractor, the Contractor shall furnish, and shall require subcontractors to furnish, without additional charge, all reasonable facilities and assistance for the safe and convenient performance of these duties.

e. In the event of missed pickups or other services that do not conform to contract requirements, the Government may require the Contractor to re-perform the services in compliance with the contract at no additional cost to the Government. The Contractor shall contact the COR within 24 hours to reschedule any missed pickups. If the deficiency cannot be corrected through re-performance, the Government may (1) require the Contractor to take corrective action to prevent future occurrences, and (2) adjust the contract price to reflect the diminished value of the services provided.

f. If the Contractor fails to promptly re-perform the services or take appropriate corrective actions to ensure future compliance, the Government may (1) perform the services by contract or other means and charge the Contractor for any resulting costs, or (2) terminate the contract for default.

g. The COR will inspect all containers, and surrounding areas for the quality of service performed.

17. General Conditions

a. Maintaining the Container/Dumpster Sites.

a. The Contractor shall leave the service loading area in a clean and orderly condition. Contractor shall pickup recyclables/debris/trash that is in immediate area (10 feet) of receptacle after each pickup. Lids shall be left in the closed position on all containers/dumpsters, where applicable, after being emptied by the contractor.

b. Receive Telephone and Email Notification.

a. The Contractor shall receive telephone and email notifications from the COR or designated Cemetery Staff for unscheduled pickup. Upon notification, the Contractor shall make all arrangements with the COR and the Cemetery Staff for pickup. The Contractor shall have 24 hours from the time of telephone and or Email notifications to provide the requested container/dumpster pull.

c. In Case of Damage.

a. Contractor shall be responsible for all damage to persons or property that occurs because of Contractor’s fault or negligence. The Contractor shall take proper safety and health precautions to protect the worksites, workers, the public and property of the Government and others. Any incidents/accidents involving the operation of the contractor’s vehicles or equipment shall be immediately reported to the COR and Cemetery Staff. Failure to do so may result in criminal or civil action and grounds for finding the Contractor in default and could cause the termination of this contract.

b. Contractor shall be responsible for the repair or replacement of any, building structure, or landscape features, damaged by the Contractor in the performance of this contract. Damaged areas or materials shall be restored, repaired, or replaced to the original condition, and to the satisfaction of the Contracting Officer, at no expense to the Government.

d. Access to Government Facilities.

During the life of the contract, the rights of ingress and egress to and from Government facilities for the Contractor will be made available from sunrise to sunset.

e. Contents The recyclables and trash generated are usually found at cemetery grounds, administrative offices, maintenance areas and in households.

f. Removal Failure by the Contractor to remove the recyclables or waste within the time specified or to not comply with all other terms of the contract may result in the Contractor’s default in performance of this contract.

g. Dignity Clause

Respect for Headstones and Markers in National Cemeteries; Handling of Markers and Headstones. Every action by contractor personnel at a national cemetery must be performed with the special care, reverence, dignity, and respect that acknowledges the cemetery as the final resting place that commemorates the service and sacrifice that service members, Veterans and their families made for our Nation.

Critically important is the awareness required of the contractor employees of the remains buried in the grounds where the work is performed. The utmost care must be given to these remains and the headstones and flat grave markers that mark those gravesites and memorialize the service of individuals.

Contractor personnel cannot walk, stand, lean, sit or jump on headstones or markers. Nor can they drive over them. No tools, equipment or other items will be placed or leaned on headstones or markers. Use care not to scratch or damage markers in any manner.

Contractor shall be responsible for replacing damaged headstones and markers and for restoring turf damaged during performance of this work.

Additionally, should any activity result in the exposure and/or damage to any remains, container for remains (e.g., casket or urn), or outer burial container, the Contractor must contact the COR, Director/Assistant Director or Contracting Officer (CO) for guidance. Any doubts as to proper procedures shall be brought to the attention of the COR, Director/Assistant Director, or CO for guidance or resolution.

The Contractor is required to discuss the guidance with employees and/or subcontractors and have each employee sign a statement of compliance and deliver the signed statement to the COR before work may begin.

Contractor Site Supervisor will ensure that no contractor personnel work will cause any funeral, ceremony, procession, or visitation to be delayed, altered, or otherwise impacted in such a way that the dignity, security, or safety of the event or visit is compromised.

18. Deliverables

19. Cemetery Site map

a. 6 yd waste and recycling dumpsters.

b.

c. 40 yd and 12 yd Dumpsters

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