Ombudsman.docx
DOCX document 20 KB Posted
- Attached to
- HVAC Chemical Water Treatment
- Solicitation number
- FA488726Q0024
About this file
This file is an Ombudsman directive that establishes a formal process for addressing concerns and disputes related to the HVAC Chemical Water Treatment solicitation (FA488726Q0024) issued by the Department of the Air Force Air Education and Training Command. Lt. Col Barbara Divine, Director of Staff at AFICC/KT in San Antonio, Texas, has been appointed as the primary ombudsman and can be reached at 210-652-7822 or barbara.divine@us.af.mil to hear and facilitate resolution of concerns from offerors and potential offerors while maintaining strict confidentiality of sources when requested.
The ombudsman process requires that interested parties first exhaust resolution options with the contracting officer before escalating concerns to the ombudsman. Escalation to the Department of the Air Force ombudsman at SAF/AQC is available if concerns cannot be resolved at the Center level. The ombudsman does not participate in proposal evaluation, source selection, or protest adjudication, does not have authority to render binding decisions, and cannot address solicitation copies, offer due dates, or technical clarification requests—such inquiries must be directed to the contracting officer, Brandon Jourden (brandon.jourden@us.af.mil). Additionally, the ombudsman process does not alter or postpone timelines for agency-level protests, GAO protests, debriefing requests, or other administrative actions.
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Ombudsman
1. An ombudsman has been appointed to hear and facilitate the resolution of concerns from offerors, potential offerors, and others for this acquisition. When requested, the ombudsman will maintain strict confidentiality as to the source of the concern. The existence of the ombudsman does not affect the authority of the program manager, contracting officer, or source selection official. Further, the ombudsman does not participate in the evaluation of proposals, the source selection process, or the adjudication of protests or formal contract disputes. The ombudsman may refer the interested party to another official who can resolve the concern.
2. Before consulting with an ombudsman, interested parties must first address their concerns, issues, disagreements, and/or recommendations to the contracting officer for resolution. Consulting an ombudsman does not alter or postpone the timelines for any other processes (e.g., agency level bid protests, GAO bid protests, requests for debriefings, employee-employer actions, contests of OMB Circular A-76 competition performance decisions).
3. If resolution cannot be made by the contracting officer, the interested party may contact the ombudsman, Lt. Col Barbara Divine, Director of Staff, AFICC/KT, 2035 First Street West, JBSA Randolph TX 78150-4304, telephone 210-652-7822, barbara.divine@us.af.mil. Concerns, issues, disagreements, and recommendations that cannot be resolved at the Center/MAJCOM/FLDCOM/DRU ombudsman level, may be brought by the interested party for further consideration to the Department of the Air Force ombudsman, Associate Deputy Assistant Secretary (ADAS) (Contracting), SAF/AQC, 1060 Air Force Pentagon, Washington DC 20330-1060, phone number (571) 256-2395, facsimile number (571) 256-2431.
4. The ombudsman has no authority to render a decision that binds the agency.
5. Do not contact the ombudsman to request copies of the solicitation, verify offer due date, or clarify technical requirements. Such inquiries shall be directed to the contracting officer.
File details come from the government source that posted it. Updated .