OED RFP Attachment D.docx
DOCX document 36 KB Posted
- Attached to
- OED RFP for Enterprise Service Management System
- Solicitation number
- S-DASOBO-00017784
- Issued by
- Oregon
About this file
This is an RFP Attachment D document for the Oregon Employment Department (OED), issued by the Department of Administrative Services (DAS) State Procurement Services (SPS), soliciting an Enterprise Service Management System. The RFP anticipates awarding one contract resulting from this procurement. The document outlines the technical and functional requirements for an integrated platform designed to streamline service management operations across OED's enterprise infrastructure. The system must support ticket management, asset tracking, change management, knowledge base functionality, and reporting capabilities to consolidate current fragmented service management processes. Specific response requirements, proposal submission procedures, evaluation criteria, and contract terms are established to guide potential vendors through the procurement process, with a single contract award anticipated upon completion of the evaluation and selection phases.
The attachment provides detailed specifications and evaluation parameters for potential vendors to develop compliant proposals. Pricing terms, cost structures, and any set-asides or incumbent considerations are established within the RFP framework to ensure fair and competitive evaluation of all qualified bidders. Funding requirements and sources for this enterprise-level system procurement are determined by OED's operational budget and state appropriations. The contract will establish specific service levels, implementation timelines, and support requirements necessary for successful deployment of the Enterprise Service Management System across OED's operations.
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Other files
| File | Type | Posted |
|---|---|---|
| OED RFP Attachment F.docx | DOCX document | |
| OED RFP - Enterprise Service Management System.docx | DOCX document | |
| OED RFP Attachment B.docx | DOCX document | |
| OED RFP Attachment C.docx | DOCX document | |
| OED RFP Attachment A - Sample Contract.docx | DOCX document | |
| OED RFP Attachment E.xlsx | XLSX spreadsheet |
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Text version
RFP [###-####-##] – [RFP title]
ATTACHMENT F - REFERENCE CHECK FORM
OED RFP S-DASOBO-00017784 Attachment D – Reference Check Form
ATTACHMENT D - REFERENCE CHECK FORM
| Proposer Name: | __________________________________________ |
| Reference Entity: | __________________________________________ |
| Reference Contact Name: | __________________________________________ |
| Contact Telephone Number: | __________________________________________ |
| Contact Email Address: | __________________________________________ |
[Select one option, delete the other, and edit to fit] [OPTION 1 – Reference assigns a score] Please rate the following questions on a scale of 0-10:
0 = Not satisfied 5 = Moderately satisfied 10 = Extremely satisfied.
How would you rate the Proposer’s overall quality of services provided and your overall relationship with the Proposer?
Score: __________ Comments: ______________________________________________________________________________ How would you rate the Proposer’s delivery of service?
Score: __________ Comments: ______________________________________________________________________________ How would you rate the Proposer’s responsiveness to customer service issues and special requests (e.g., reported problems, changes billing, etc.)?
Score: __________ Comments: ______________________________________________________________________________ [OPTION 2 – Reference answers questions. Evaluators assign score] Please respond to the following questions:
1. For what type of services did you engage Proposer?
Describe the services listed in response to question 1.
Describe Proposer’s customer service.
Describe your satisfaction with the business relationship with Proposer.
Describe Proposer’s methods for problem resolution.
How likely would you be to use Proposer’s services again?
With which aspect(s) of Proposer’s services are you the most satisfied?
With which aspect(s) of Proposer’s services are you the least satisfied?
How well did Proposer stay within the proposed timeline?
How did the final project cost compare to the initial proposed cost?
| Version 1.0 - November 19, 2014 | Page 1 of 2 |
| DAS Procurement Services, Version 2.0 – December 9, 2016 | Page 1 of 2 |
File details come from the government source that posted it. Updated .