NWWX10002300209KAW SOW.pdf

STATEMENT OF WORK

NWWX10002300209

1. PURPOSE

The National Oceanic and Atmospheric Administration (NOAA) National Weather Service (NWS) National Centers for Environmental Protection (NCEP) is in need of janitorial services for the data centers at two locations. The data centers are critical to the National Weather Service operations and help the NWS protect life and property and they house critical, sensitive information technology (IT) equipment. Data centers need to be kept very clean to protect the equipment and have operations run smoothly. Proper and routine cleaning of data centers and intermediate distribution frame communication closets (IDFs) is essential to protect hardware from particulate contamination which diminish system up-time and decrease efficiency.

2. SCOPE OF WORK

A. The contractor shall provide one annual full service cleaning and one semi-annual maintenance (frequency as stated in Section 6. PERFORMANCE STANDARDS AND GUIDELINE REQUIREMENTS, subsection D) at the following two (2) locations:

(1) NCEP Central Operations 5830 University Research Court College Park, MD 20740

LOCATION ROOM NUMBER SQUARE FOOTAGE

Data Center 1710 10,080 Network Operations Center (NOC)

1700 480

Projector Room 1600-B 308 IDF Closet 1-1 1483 168 IDF Closet 1-2 1460 160 IDF Closet 1-3 1118 168 IDF Closet 1-4 1600-C 117 IDF Closet 2-1 2483 168 IDF Closet 2-2 2460 192 IDF Closet 2-3 2144 168 IDF Closet 2-4 2680 168 IDF Closet 3-1 3483 168 IDF Closet 3-2 3460 192 IDF Closet 3-3 3138 168 IDF Closet 3-4 3685 168 IDF Closet 4-1 4483 168 IDF Closet 4-2 4460 192 IDF Closet 4-3 4132 168 IDF Closet 4-4 4631 140

NCEP Central Operations Total Square Footage: 13,541

(2) National Hurricane Center 11691 SW 17th Street, Data Center Miami, FL 33165

National Hurricane Center Total Square Footage: 1,800

3. SUPPLIES, MATERIALS, EQUIPMENT AND UTILITIES

A. Government Furnished:

(1) The Government will provide access to the data centers and other rooms.

(2) The Government will provide Electrical power at existing outlets for the Contractor to operate such equipment, as necessary, in the performance of this contract. The Government must be contacted first for confirmation of using the appropriate outlets.

(3) The Government will provide water, as necessary, for cleaning purposes.

Minimal water will be allowed in the data centers at any given time.

B. Contractor Furnished:

(1) The Contractor shall furnish all supplies, materials, and employee training necessary to achieve the quality performance standards of the work in this contract, unless otherwise specified herein.

(2) The Contractor shall deliver training that includes all applicable Occupational

Safety and Health Administration (OSHA) and other related standards. The Contractor shall submit all Material Safety Data Sheets (MSDS) for any materials used under this contract containing “dangerous” or “warning” labels to the Government Points of Contact (POCs) within 10 business days after contract award date.

(3) The Contractor shall deliver all equipment necessary to accomplish the work under this contract. All equipment must meet all applicable OSHA standards.

Contractor shall not use any unsafe equipment or any equipment in need of repair.

4. CONTRACTOR PERSONNEL

A. Five days prior to the contract start date, the Contractor shall submit, in writing, the name of Contractor’s Site Manager and contact phone number and the name of an alternate Contractor Site Manager and contact phone number to the Government POCs. The Contractor’s Site Manager shall conduct overall management coordination and shall be the central point of contact with the Government POCs for performance of all work under this contract. The Contractor’s Site Manager shall be onsite during the performance of work on this contract.

B. All Contractor personnel performing the work of this contract shall:

(1) Be experienced in the type of work involved and familiar with the specifications of this contract.

(2) Conduct all operations in such a manner as to minimize any inconvenience in the use of the facilities to the occupants.

(3) Be responsible to ensure employees have a badge to identify the company they work for.

5. QUALITY CONTROL PROGRAM

A. The Contractor shall establish a complete, written Quality Control Program (QCP) to ensure that the requirements of the contract are provided as specified. The written QCP shall be submitted to the Government POCs five (5) business days prior to start date of work.

B. If performance or quality measures are not being met by the Contractor, the

Government retains the right to review the QCP and related documents. Upon review of the plan and related documents, the Government will take appropriate action to ensure that all quality and performance measures are met as specified in this contract.

C. The Contractor shall comply with Section 9002 of the Farm Security and Rural

Investment Act of 2002 (FSRIA), Executive Order (EO) 13423, "Strengthening Federal Environmental, Energy, and Transportation Management," and the Federal Acquisition Regulation to provide bio-based products.

D. The Contractor shall utilize products and material made from bio-based materials to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user. All supplies and materials shall be of a type and quality that conforms to applicable Federal specifications and standards. All supplies and materials to be used in the performance of work described in the Statement of Work are subject to the approval of the Government POCs.

6. PERFORMANCE STANDARDS AND GUIDELINE REQUIREMENTS

A. The Contractor shall provide sufficient supplies, materials, and equipment to adequately maintain the premises at an acceptable level of cleaning which is consistent with comparable industry standards for this type of contract.

B. The Contractor, through innovation, technology, or other means, shall perform the required cleaning services in order to meet the quality and performance standards.

C. The Contractor shall ensure all cleaning required by this contract meets all quality and performance standards stated in this contract and presents each data center with an overall appearance of cleanliness.

D. The guidelines in this contract describe what is considered to be the normal industry quality and performance standards for the services under this type of contract.

The following guidelines are for reference only and final results will be the determining factor for the success or failure of this contract. The definition of clean will be to remove dirt, water streaks, gum, grease, tar, or any other extraneous matter from all surfaces or objects in order to present an overall appearance of cleanliness.

(1) Cleaning of windows/glass surfaces and coverings shall be done at semi-annual intervals. Windows/glass surfaces and covering shall be clean and free of obvious dirt, dust streaks and smudges. Windows are located in the NCWCP College Park Data Center. Cleaning staff shall wash only the interior portion of the windows. Washed glass shall be clean and free of dirt, grime, streaks and excessive moisture. The Contractor shall clean all windows. Due to the numerous sizes, shapes, and types of windows, involved, no further information is provided in these specifications as to the number or size of windows.

(2) Cleaning of overhead and server racks shall be done at semi-annual intervals. Overhead and server racks shall be clean and free of obvious dirt, dust streaks and smudges. Using industry best practices and procedures the approximately all data center racks (at each respective location) shall be vacuumed with high efficiency particulate air (HEPA) vacuums using ultra-low particulate air (ULPA) exhaust filters on all surfaces including delicately inside to free up any dust on interior items (such as cables and equipment). Racks will also be vacuumed paying special attention too hard to reach areas using crevice tools. Vacuum in and around the cable groupings, cable trays, overhead race ways, and columns. Cable bundle shall not be moved but must be vacuumed.

The exterior of all equipment cabinets, desks, monitors, workstations, doorframes and general flat surfaces shall be wiped using a static-dissipative solution.

(3) Dusting shall be done at semi-annual intervals. All horizontal, vertical, light fixtures, and extinguisher surfaces shall be clean and free of obvious dirt, dust streaks and smudges. General dusting with a treated dust cloth, to remove cobwebs along ceiling, baseboards, corners, floor corners, and any applicable windows is required.

(4) Subfloor cleaning shall be done at a yearly interval. Subfloors shall be cleaned and free of dirt, debris and obvious spots and stains. Using industry best practices and procedures all subfloors at each data center shall be vacuumed with HEPA vacuums using ULPA exhaust filters to remove all surface debris.

Systematic removal of all accessible floor tiles (in a manner so as not to compromise the static pressure of the sub-floor plenum and floor strength integrity). Removal of large debris and ferrous metals shall be put into trash bags and disposed of by Contractor. Vacuum in and around the cable groupings, cable trays, overhead race ways, and columns. Cable bundle shall not be moved but must be vacuumed. Perforated tiles will be removed and cleaned with compressed air in an approved location outside the data centers.

NOTE: Fire suppression system must be disabled during subfloor cleaning.

(5) Surface floor cleaning shall be done at semi-annual intervals. Surface floors shall be clean and free of dirt, debris, smudges, spots, and stains shall be clean and free of obvious dirt and dust. Using industry best practices and procedures all data center floors shall be vacuumed with HEPA vacuums using ULPA exhaust filters to remove all surface debris. Mops are to be damp when mopping, not wet. All hard laminate surfaces shall be cleaned using a static-dissipative solution only.

(6) Ceiling cleaning shall be done at semi-annual intervals. Ceiling cleaning shall include cleaning/dusting all vents (as applicable) and vacuuming using ULPA-filtered vacuums. The Contractor shall ensure to take special care is allowed to fall into any equipment rack within the data centers.

E. MISCELLANEOUS

(1) All Contractor workers performing work on this contract must have experience with IT equipment cleaning or be trained in cleaning IT equipment prior to performing work.

(2) Contractor workers performing work on this contract must have proper identification and insurances, including workman’s compensation and liability insurance.

7. SCHEDULE

The Contractor shall provide cleaning services at the specified locations annually or every six months, as specified within this Statement of Work.

The Contractor shall provide cleaning services at the specified locations between the hours 8:00 a.m. and 4:00 p.m. local time, Monday through Friday, Federal holidays excluded, unless specifically approved by the Government POCs.

Five business days prior to the contract starting date, and annually thereafter if option years are exercised, the Contractor shall submit to the Government POCs annual schedules and plans for providing the cleaning required in this contract.

8. PERIOD OF PERFORMANCE

Base year with 4 option years (5-years total)

Base Year: 09/01/2023 – 08/31/2024

Option Year One: 09/01/2024 – 08/31/2025

Option Year Two: 09/01/2025 – 08/31/2026

Option Year Three: 09/01/2026 – 08/31/2027

Option Year Four: 09/01/2027 – 08/31/2028