Attachment_3_PRS_Matrix_2016_06_21.pdf

Attachment 3 Performance Requirements Summary Matrix

8 June 2016

PERFORMANCE REQUIREMENTS MATRIX

11.1 Performance Requirements Table. This PWS not only discusses work to be performed, but also contains performance standards and acceptable performance levels (APL).

Performance standards are "tools" the government uses to measure level of performance. A standard is an optimum performance level against which actual performance can be measured or evaluated. For example, in the statement "complete a service call in 24 hours" the standard is 24 hours. The number of days actually taken to finish this task is the performance indicator, which determines if the work performed was below, met, or exceeded the standard. Developing accurate performance standards is crucial to ensuring that the actual performance received, regardless of the service provider, meets the requirements of the PWS. This PWS includes performance standards for each of the Functional Areas of the PWS. The performance standards provided with this PWS seek to state the characteristics of properly completed outputs. Each performance standard contains standards for both quality and timeliness.

11.2 Quality Assurance. The COR will inspect for compliance with Contract terms throughout the Contract period. Evaluation will be based on the Contractor’s compliance with the requirements set forth in the Performance Requirements Summary (PRS). The Government will monitor the Contractor's performance under this Contract by performing surveillance using the PRS. The PRS is used primarily to determine if the Contractor is performing all required outputs. The PRS also indicates for contractors the importance of each required service.

11.3 Performance Requirements Summary Table:

Desired Outcomes (What do we want to accomplish as the end result of this contract?)

Required Service (What task must be accomplished to give us the desired result?)

Performance Standard/ Measurement (What should the standards for completeness, reliability, accuracy, timeliness, quality and/or cost be?)

Monitoring Method (How will we determine that success has been achieved?)

Incentives/Disincentives for Meeting or Not Meeting the Acceptable Quality Level (What carrot or stick will best reward good performance or punish poor performance?)

Quality of Service PWS Section 3

System/equipment must be 100% operational upon inspection /acceptance by the Government

(a) All work must comply with the Standard & Recommended Practices for Small Craft (American Boat and Yacht Council) and USCG safety requirements

(b) All work must be completed within the established schedule for each task order

(c) Task orders are completed and PWS compliant upon first inspection 98% of the time. Any deficiencies identified by the COR/TPOC are resolved within 24 hours.

Government inspection and acceptance.

Customer complaint.

(a) Satisfactory or Exceptional ratings on past performance.

(b) Exercise of contract option(s), provided funds are available.

(c) Any contractor deficiency in operation or delay of installation of equipment must provide negotiated consideration for deficiency or delay

Quality Control Services are performed on time No more than 2 complaints per Task Government inspection and (a) Satisfactory or Exceptional

Attachment 3 Performance Requirements Summary Matrix

8 June 2016

PWS Section 10 without damages to government property

Order, verified damages are settled within 5 days acceptance.

Customer complaint.

ratings on past performance.

(b) Exercise of contract option(s), provided funds are available.

(c) Any contractor deficiency in operation or delay of installation of equipment must provide negotiated consideration for deficiency or delay