REVISED ARCS_QUALITY ASSURANCE SURVEILLENCE PLAN (QASP)_20 Feb 2026.docx

QUALITY ASSURANCE SURVEILLENCE PLAN (QASP)

For Aircraft Carrier Readiness Support (ACRS) Commander, Naval Air Forces

PURPOSE

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance Based Service Contract (PBSC) standards included in this contract and in subsequent task orders issued there under. The intent is to ensure that the Contactor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract and that the Government only pays for the acceptable level of services received.

AUTHORITY

Authority for issuance of the QASP is provided under Contract Section E – Inspection and Acceptance, which provides for inspections and acceptance of the articles, services and documentation called for in task orders to be accomplished by the Contracting Officer or his/her duly authorized representative.

SCOPE

The QASP is put in place to provide Government surveillance oversight of the contractor’s quality control efforts to assure that they are timely, effective and are delivering the results specified in the contract or task order. The QASP is not a part of the contract nor is it intended to duplicate the Contractor’s Management Plan.

GOVERNMENT RESOURCES

The following definitions for Government Resources are applicable to this plan:

Contracting Officer – A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the Government.

Contracting Officers Representative (COR) – An individual designated in writing by the Contracting Officer to act as his authorized representative to assist in administering a contract. The Source and authority for a COR is the Contracting Officer. COR limitations are contained in the written letter of appointment.

RESPONSIBILITIES

The Government resources shall have responsibilities for the implementation of this QASP as follows:

Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the determination of the adequacy of the contractor’s performance.

Contracting Officer’s Representative (COR) – The COR is responsible for technical administration of the project and assures proper Government surveillance of the Contractors performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action.

METHODS OF QA SURVEILLANCE

The below listed methods of surveillance shall be used in the administration of this QASP.

Customer Feedback – Customer feedback may be obtained from random customer complaints. Appropriate forms will be made available by the COR for the patrons. The COR shall have sole custody of the suggestion box. Customer complaints, to be considered valid, must be set forth clearly and in writing the detailed nature of the complaint, must be signed and must be forwarded to the COR.

Inspections – Each phase of the services rendered under the contract is subject to Government inspection during the Contractor’s operations and after completion of a task. Inspections may be routine functions performed by the COR, or performed by others outside of the command. The Contractor shall not substitute Government inspection for effective quality control. Government inspections may be conducted in an unannounced manner by the COR or other individuals designated outside the organization. The COR shall maintain a Contract Discrepancy Report (CDR), a copy of which will be provided to the Contractor. Within three days, the Contractor shall reply in writing to CDR(s) by stating reason(s) for unsatisfactory performers(s) and shall identify the corrective action(s) that will be taken to prevent recurrence(s).

Performance Evaluation Meetings – During the first two months of the contract, the Contractor’s Project Manager will meet weekly with the COR. Such meetings will be conducted at least monthly thereafter. The purpose of these meetings will be to review the Contractor’s performance and will include the issuance of any CDR(s) issued during the

IDENTIFIED QA SURVEILLANCE ITEMS

The following items are identified within the Performance Based Statement of Work presented in Section J of the solicitation as an attachment and are to be monitored under this QASP.

Deliverable Item 0001 – Monthly Level of Effort Report

Measurement/Metric

– Accuracy and timeliness

Performance Standard

– Accuracy – no rejected reports due to major discrepancy - Timeliness – within the first 10 days of each month

· Timeliness – 0%

Deliverable Item 0002 – Material Report

Measurement/Metric

– Accuracy and timeliness

Performance Standard

– Accuracy – no rejected reports due to major discrepancy - Timeliness – within the first 10 days of each month

Deliverable Item 0003 – Travel Cost Reports

Measurement/Metric

– Accuracy and timeliness

Deliverable Item 0004 – Common Access Card Report

Measurement/Metric

– Accuracy and timeliness

Deliverable Item 0005 – Properly submitted invoices

Measurement/Metric

– Accuracy and timeliness

- Timeliness – Quarterly, within the first 10 work days following each quarter (January, April, July, October)

DOCUMENTATION

The COR will, in addition to providing documentation to the Contracting Officer, maintain a complete Quality Assurance file. All such records will be retained for the life of the contract. Information in the Quality Assurance file will be considered when completing the annual Contractors Performance Assessment Reporting Systems (CPARS) Report.

ATTACHMENTS

Attachment A – QASP matrix

Negative

Accuracy – No rejected reports due to a major discrepancy. Material Purchase approved in advance and in writing.

Timeliness - within the first 10 working days of each month.

Purchase Approvals Invoice review Favorable: Reviews .

Negative:

Termination for Default Re-performance of work at no additional cost.

Timeliness - within the first 10 working days of each month.

Inspections Performance Evaluation Meetings Favorable:

Performance Reviews .

Negative: Termination for Default Re-performance of work at no additional cost.

Timeliness - within the first 10 working days following completion of each trip.

Inspections Performance Evaluation Meetings

Positive:

Letters of Commendation Letters of Appreciation .

Favorable:

Performance Reviews .

Negative: Termination for Default Re-performance of work at no additional cost.

Common Access Card Report

Timeliness – Quarterly

- within the first 10 working days of each Quarter (January, April, July and October).

Inspections Performance Evaluation Meetings Positive: .

Favorable:

Performance Reviews .

Negative: Termination for Default Re-performance of work at no additional cost.

Overtime Usage, Cost and Labor Category Report

Timeliness - Quarterly - within the first 10 working days of each Quarter (January, April, July and October).

Inspections Performance Evaluation Meetings Favorable:

Performance Reviews .

Negative: Termination for Default Re-performance of work at no additional cost.

Timeliness - Quarterly

WAWF Inspections Meetings

Favorable:

WAWF Reviews .

Negative:

Re-performance of invoice submittal