N0003019R1010.pdf

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RATING PAGE OF PAGES

7. ISSUED BY

(Date)

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

Previous Edition is Unusable 33-134 STANDARD FORM 33 (REV. 9-97)

Prescribed by GSA

FAR (48 CFR) 53.214(c)

DX 1 98

(If other than Item 7)

15A. NAME 16. NAME AND TITLE OF PERSON AUTHORIZED TO

AND

ADDRESS

SIGN OFFER (Type or print)

OF

OFFEROR

AMENDMENT NO. DATE

15B. TELEPHONE NO (Include area code) 17. SIGNATURE15C. CHECK IF REMITTANCE ADDRESS

IS DIFFERENT FROM ABOVE - ENTER

SUCH ADDRESS IN SCHEDULE.

18. OFFER DATE

1. THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 700)

2. CONTRACT NO.

N00030 8. ADDRESS OFFER TO

See Item 7

9. Sealed offers in original and copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if handcarried, in the depository located in

CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

10. FOR INFORMATION

CALL:

A. NAME (NO COLLECT CALLS)

11. TABLE OF CONTENTS

SOLICITATION/ CONTRACT FORM

SUPPLIES OR SERVICES AND PRICES/ COSTS

2 - 5

X I CONTRACT CLAUSES

DESCRIPTION/ SPECS./ WORK STATEMENT X

PACKAGING AND MARKING

6 - 30 J LIST OF ATTACHMENTS

INSPECTION AND ACCEPTANCE

DELIVERIES OR PERFORMANCE

X K

REPRESENTATIONS, CERTIFICATIONS AND

OTHER STATEMENTS OF OFFERORS

CONTRACT ADMINISTRATION DATA 33 - 39 X

SPECIAL CONTRACT REQUIREMENTS

OFFER (Must be fully completed by offeror) 40 - 51 X M

L INSTRS., CONDS., AND NOTICES TO OFFERORS

EVALUATION FACTORS FOR AWARD

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT

(See Section I, Clause No. 52.232-8)

14. ACKNOWLEDGMENT OF AMENDMENTS

(The offeror acknowledges receipt of amendments

AMENDMENT NO. DATE

to the SOLICITATION for offerors and related documents numbered and dated):

FACILITY

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (60 calendar days unless a different period

SOLICITATION, OFFER AND AWARD

X

(X) SEC. DESCRIPTION (X) SEC. DESCRIPTION PAGE(S)

PART I - THE SCHEDULE

26. NAME OF CONTRACTING OFFICER (Type or print) 27. UNITED STATES OF AMERICA 28. AWARD DATE

EMAIL:TEL: (Signature of Contracting Officer)

CODE CODE

B. TELEPHONE (Include area code) C. E-MAIL ADDRESS

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEMS NUMBERED 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

10 U.S.C. 2304(c)( ) 41 U.S.C. 253(c)( ) (4 copies unless otherwise specified)

23. SUBMIT INVOICES TO ADDRESS SHOWN IN ITEM

24. ADMINISTERED BY (If other than Item 7) CODE 25. PAYMENT WILL BE MADE BY CODE

PART IV - REPRESENTATIO NS AND INSTRUCTIO NS

PART III - LIST O F DO CUMENTS, EXHIBITS AND O THER ATTACHMENTS

52 - 62

PART II - CO NTRACT CLAUSES

STRATEGIC SYSTEMS PROGRAMS

1250 10TH STREET, SE, SUITE 3600

WASHINGTON DC 20374-5127

(202) 433-8436

(202) 433-5394FAX:

TEL:

FAX:

TEL:

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

SOLICITATION

6. REQUISITION/PURCHASE NO.5. DATE ISSUED

29 May 2019

4. TYPE OF SOLICITATION

SEALED BID (IFB)

NEGOTIATED (RFP)

[ X ]

3. SOLICITATION NO.

N0003019R1010

Section B - Supplies or Services and Prices

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 12 Months

FY20 SPEBO Sustainment Support Services

FFP

FOB: Destination

PSC CD: R799

NET AMT

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0002 12 Months

Travel in Support of CLIN 0001

FFP

FOB: Destination

PSC CD: R799

NET AMT

0003 12 Months

CONTRACT DATA REQUIREMENTS LIST (CDRL)

FFP

FOB: Destination

1001 12 Months OPTION FY21 SPEBO Sustainment Support Services

FFP

1002 12 Months OPTION Travel in Support of CLIN 1001

FFP

2001 12 Months OPTION FY22 SPEBO Sustainment Support Services

FFP

2002 12 Months OPTION Travel in Support of CLIN 2001

FFP

3001 12 Months OPTION FY23 SPEBO Sustainment Support Services

FFP

3002 12 Months OPTION Travel in Support of CLIN 3001

FFP

4001 12 Months OPTION FY24 SPEBO Sustainment Support Services

FFP

4002 12 Months OPTION Travel in Support of CLIN 4001

FFP

Section C - Descriptions and Specifications

STATEMENT OF WORK

Purpose:

This Statement of Work (SOW) describes minimum performance requirements for Strategic Systems Programs

(SSP) focused Navy ERP sustainment activities and future Navy ERP solution deployment support.

Site Description and Background:

The Strategic Systems Programs Office (SSP) is a United States Navy Command, headquartered in Washington, D.C. with military members and civilian employees stationed across multiple sites in the continental United States and the United Kingdom. SSP has deployed approximately 1,350 Navy Enterprise Resource Planning (Navy ERP) system seats across multiple General Fund sites henceforth referred to as the SSP Navy ERP Enterprise.

In May 2012, SSP established the SSP Enterprise Business Office (SPEBO) to provide Navy ERP expertise and perform comprehensive SSP Navy ERP Enterprise deployment and sustainment support. The SPEBO is located at

SSP Headquarters (HQ), Washington Navy Yard, Washington, D.C. where technically trained and competent Navy

ERP/SAP personnel provide coherent, reliable, and repeatable Navy ERP sustainment and operational support in collaboration with the Navy ERP Program Office and Business Systems Center (BSC).

The SPEBO mission provides comprehensive Navy ERP support services that enable efficient, value-added, and cost effective business operations and functional support on behalf of the SSP competency leaders. It is the Center of Excellence for providing SSP Navy ERP subject matter expertise for program related activities. In addition, the

SPEBO is the sole interface and liaison to include the origination and management of all SSP interactions with the

Navy ERP Program Office and Business System Center (BSC) or follow-on organizations. In coordination with competency leaders, it is the single central point of resolution for SSP Navy ERP Enterprise business process and technical sustainment matters to ensure continuity of business and mission operations.

The SPEBO also provides strategic management assessments and recommendations to SSP leadership on the health of the SSP Navy ERP Enterprise, business operations, and continuous improvement recommendations for Navy enterprise and SSP command level Navy ERP functional, technical, and business process capabilities.

The SPEBO responsibilities include comprehensive Navy ERP operations and business process support, testing, issue resolution, business process and system deficiency identification, data quality management, help desk services, end-user support, complex data and analytics reporting and development, user management and role resolution, training management and delivery, SSP Navy ERP Enterprise customer advocacy, communications, and liaison on behalf of the SSP Navy ERP Enterprise with Tier 1 Navy ERP Program Office and Business Systems Center.

1. CLIN 0001 – FY20 SSP ENTERPRISE BUSINESS OFFICE SUSTAINMENT SUPPORT SERVICES

(FFP)

1.1 REQUIREMENTS

1.1.1 General Support

During the period commencing on the date of contract award and ending 12 months thereafter, the

Contractor shall provide support services defined as programmatic, technical and business process subject matter expertise (SME), execution of SPEBO SSP Navy ERP Enterprise sustainment activities, and support for future Navy ERP system technical and functional updates, upgrades, and technical or functional system issue resolution.

The Government will provide office supplies, desk telephones, and cubicle space for all Contractor personnel performing on-site at SSP HQ. The Government estimates 14 Laptops will be furnished to

Contractor personnel performing on-site at SSP HQ.

The Government estimates the support services defined under CLIN 0001 shall take approximately

26,880 Labor Hours to perform. However, the Contractor shall be responsible to provide the below support services irrespective of the Government estimate.

1.1.1.1 Configuration Management

Configuration Management is defined as full lifecycle approaches to support development of new, monitoring and maintaining accuracy of existing, and provisioning documentation to impacted groups thereby enabling proper functioning of the SSP Navy

ERP Enterprise.

Items identified under this Section are applicable to all subsequently identified SPEBO

Teams if not specifically identified in those Sections.

The Contractor shall provide technical, functional, and otherwise skilled subject matter expertise to execute configuration management activities for the following:

1.1.1.1.1 Program Governance

1.1.1.1.2 Documentation Version Control

1.1.1.1.3 SPEBO Sustainment Schedule and Action Items

1.1.1.1.4 Business Process Handbooks

1.1.1.1.5 Business Process Learning Aids

1.1.1.1.6 Business Process Flows

1.1.1.1.7 Business Process Rules

1.1.1.1.8 Standard Operating Procedures (SOP)

1.1.1.1.9 Navy ERP Engineering Change Proposals (ECP)

1.1.1.1.10 SSP Navy ERP Enterprise White Papers

1.1.1.2 Release Management

Release Management is defined as full lifecycle management activities related to planning, coordination, preparation and resourcing, executing, testing, validating, and mitigating risks to the SSP Navy ERP Enterprise from Navy ERP, Navy Business

Intelligence Service (NBIS), or other organizations conducting technical and functional releases to production system environments with potential impact to SSP Navy ERP

Enterprise business processes.

Items identified under this Section are applicable to all subsequently identified SPEBO

Teams.

The Contractor shall provide technical, functional, and otherwise skilled subject matter expertise to execute release management activities for the following:

1.1.1.2.1 Conduct trend and root cause analysis for Navy ERP and extended system-of-systems impacts to the SSP Navy ERP Enterprise.

1.1.1.2.2 Coordinate testing, validation, and verification of training, development, and production system functional changes.

1.1.1.2.3 Coordinate Navy ERP scheduled maintenance.

1.1.1.2.4 Coordinate Continuity of Operations activities.

1.1.1.2.5 Conduct review, analysis, and impact categorization for technical and functional changes.

1.1.1.2.6 Develop risk-based functional change packages.

1.1.1.2.7 Manage, coordinate, and execute SPEBO defects, action items, change requests, engineering change proposal, conversion items, and maintenance item activities via ALM Quality Center (QC) test and tracking tool or equivalent future capability.

1.1.1.2.8 Conduct analysis and recommend improvements for performance measurements and metrics.

1.1.1.2.9 Analyze and document incidents, problems, and defective data pursuant to standard operating procedures.

1.1.1.2.10 Document, review, and maintain accuracy of Release Management

SOPs and desk guides on a quarterly basis.

1.1.1.2.11 Coordinate with the Customer Liaison Team to disseminate communications to the SSP Navy ERP Enterprise for impacts to normal business operations.

1.1.1.2.12 Participate in Release Management Working Group (RMWG) or follow-on group.

1.1.1.2.13 Provide SPEBO Government Managers and Leads with post facto debrief information, action items, and other relevant information.

1.1.1.3 Training Support

Training support is defined as planning, development, logistical support instructor-led, over-the-shoulder and other potential delivery, training environment verification and validation, and mitigating risks to the SSP Navy ERP Enterprise business operations from improperly trained or qualified personnel.

Items identified under this Section are applicable to all subsequently identified SPEBO

Teams if not specifically identified in those Sections.

The Contractor shall provide technical, functional, and otherwise skilled subject matter expertise to execute release management activities for the following:

1.1.1.3.1 Coordinate training plans, schedule, and resources.

1.1.1.3.2 Coordinate all preparatory logistics related to training.

1.1.1.3.3 Identify, develop, verify and validate, and maintain all data across multiple training environments for SSP Navy ERP Enterprise training requirements

1.1.1.3.4 Conduct training as identified and directed via instructor-led, over-the-shoulder, or other delivery methods.

1.1.1.3.5 Coordinate, develop, and deliver training communications.

1.1.1.3.6 Coordinate all post-training logistics related to the training.

1.1.1.3.7 Conduct post training participant evaluations and provide reports to Government Leads and SPEBO Management.

1.1.1.4 Administrative Support

Administrative support is defined as those activities requiring planning, logistical support, meeting coordination, communication, presentation development, material preparation and reproduction, meeting attendance, and resultant meeting notes and action items.

Items identified under this Section are applicable to all subsequently identified SPEBO

Teams if not specifically identified in those Sections.

The Contractor shall provide administrative support for the following:

1.1.1.4.1 Prepare SPEBO and Navy ERP specific briefings and associated materials.

1.1.1.4.2 Provide logistical support for planning and conducting SPEBO and

Navy ERP related conferences, workshops, meetings, web meetings seminars, and teleconferences.

1.1.1.4.3 Organize SPEBO and Navy ERP related meetings.

1.1.1.4.4 Develop meeting agendas and communications.

1.1.1.4.5 Coordinate attendee notification and participation.

1.1.1.4.6 Prepare and distribute meeting information packets and handouts.

1.1.1.4.7 Record and provision meeting minutes including outcomes and actions.

1.1.1.4.8 Produce meeting reports as directed.

1.1.1.4.9 Prepare and deliver presentations as directed.

1.1.1.4.10 Collect, reproduce, and archive Navy ERP meeting materials.

1.1.1.4.11 Track and report on Navy ERP meeting actions and resolution.

1.1.2 Program Management Support

Program Management support is defined as senior program management activities to ensure risk mitigated

SPEBO sustainment and support of SSP utilized Navy ERP capabilities, proper resourcing, scheduling, cost, monitoring, reporting, and tactical and strategic guidance.

In addition to tasks identified in this Section, the Contractor shall incorporate and perform the tasks identified under Section General Support for Program Management support activities when not otherwise identified in this Section. The Government will have unlimited rights and required copyright license to all the documents provided and delivered under this contract.

The Contractor shall provide a Progress Status Report (CDRL A001) and Program Management support for the following:

1.1.2.1 Program Management and Planning

Program management planning support shall include best practice management and operations oversight to facilitate programmatic priorities and reduce risk for the SSP Navy ERP Enterprise.

1.1.2.1.1 Provide a program manager knowledgeable of the current United States Navy policies and procedures governing fraud, waste, and abuse.

1.1.2.1.2 Designate capable alternate points of contact (POCs) to fulfill requirements in the on-site manager's absence.

1.1.2.1.3 Planning Management

1.1.2.1.4 Prepare drafts of management plans and strategies.

1.1.2.1.5 Prepare and execute milestone planning and tracking.

1.1.2.1.6 SPEBO Management Meetings and Briefs

1.1.2.1.7 Prepare draft agendas for key meetings, prepare presentation materials, and draft the minutes and action items.

1.1.2.1.8 Organize, attend, and facilitate program meetings tasked by the Director, Deputy, Team Leaders, Contracting Officer's Representative (COR) or Technical Point of

Contact (TPOC).

1.1.2.1.9 Prepare technical briefing materials in both hard copy and soft copy format.

1.1.2.1.10 Team Resource Management

1.1.2.1.11 Manage the contractor team’s workforce schedule to ensure office coverage in support of SPEBO.

1.1.2.1.12 Implement and actively enforce steps to prevent all occurrences of fraud, waste, and abuse.

1.1.2.1.13 Immediately notify the COR and Contracting Officer upon observance of behavior constituting fraud, waste, or abuse by contractor employee or any of its subcontractor employees.

1.1.2.1.14 Monitor contractor employee activities and take necessary corrective actions for behavior resulting in fraud, waste and abuse.

1.1.2.1.15 Deliverable Management

1.1.2.1.16 Designate an on-site manager who shall be responsible for management and oversight of contractor team’s work performance, serve as a point of contact for all customer relations with the government client, and be responsible for resolving all quality, timeliness, and accuracy issues.

1.1.2.1.17 Track deliverables to include the planning and review of program data deliverables.

1.1.2.1.18 Provide quarterly review of existing SPEBO Program Management and Team level

SOPs and desk guides documenting processes performed and update as processes change.

1.1.2.1.19 Monitor and report on completion metrics for SOP documentation of newly implemented Navy ERP business processes impacting the SSP Navy ERP

Enterprise and SPEBO operations.

1.1.2.1.20

1.1.2.2 Cost Management

Cost management support shall include best practice approaches to ensure sustainment activities remain within budget and facilitate risk-based adjustments to enable effective sustainment support for the SSP Navy ERP Enterprise.

1.1.2.2.1 Perform best practice financial and managerial oversight, monitoring, and accounting related to programmatic cost and related performance risk.

1.1.2.3 Schedule Management

Schedule management support shall include best practice approaches and maintenance of integrated programmatic priorities and activities to enable effective management monitoring of SPEBO activities and reduce risk for the SSP Navy ERP Enterprise.

1.1.2.3.1 Maintain the program schedule using MS Project.

1.1.2.3.2 Conduct evaluations of program schedules.

1.1.2.4 Reporting Management

Reporting support shall include best practice program management approaches to track, compile, and generate reports on program status that proactively identify and enable effective sustainment activities and reduce risk for the SSP Navy ERP Enterprise.

1.1.2.4.1 Prepare a program management reports or reports on a monthly basis.

1.1.2.4.1.1 Schedule

1.1.2.4.1.2 Cost

1.1.2.4.1.3 Resources

1.1.2.4.1.4 Quality

1.1.2.4.1.5 Customer Focus Metrics

1.1.2.4.1.6 Other categories as identified by the SPEBO Director.

1.1.2.5 Risk Planning and Mitigation Management

Risk planning and mitigation support shall include best practice risk-based management approaches to proactively identify and enable program management priorities and reduce risk for the SSP Navy ERP

Enterprise.

1.1.2.5.1 Ensure adequate programmatic controls are applied in each task area

1.1.2.5.1.1 Scheduling

1.1.2.5.1.2 Resources

1.1.2.5.1.3 Management oversight and direction

1.1.2.5.1.4 Cost

1.1.2.5.1.5 Quality control

1.1.2.5.1.6 Report preparation

1.1.2.5.1.7 Program records generation and management.

1.1.2.5.1.8 Customer complaints resolution.

1.1.2.6 Strategic and Tactical Analysis, Assessments, and Guidance Management

Strategic and tactical analysis, assessments, and guidance support shall include best practice management approaches to proactively identify and enable program management priorities and reduce risk for the SSP

Navy ERP Enterprise.

1.1.3 Production Operations Support

Production Operations Team support is defined as Tier 2 level SAP out-of-box, Navy ERP customized capabilities, and system-of-system interfaced business systems that are integrated to enable Navy and SSP budget planning and execution, financial accounting, managerial accounting, and controlling.

In addition to tasks identified in this Section, the Contractor shall incorporate and perform the tasks identified under Section General Support for Production Operations support activities when not otherwise identified in this Section.

The Contractor shall provide Production Operations Team support for the following:

1.1.3.1 Navy ERP and SAP Functionality and Processes

Production Operations technical and functional support shall include the following SAP and Navy ERP functional skill sets and Navy ERP associated business processes.

1.1.3.1.1 SAP - Funds Management (FM)

1.1.3.1.2 SAP - Finance (FI)

1.1.3.1.3 SAP - Controlling (CO)

1.1.3.1.4 SAP – Project Systems (PS)

1.1.3.1.5 SAP - Sales and Distribution (SD)

1.1.3.1.6 Navy ERP Process - Budget to Authorize

1.1.3.1.7 Navy ERP Process - Plan to Perform

1.1.3.1.8 Navy ERP Process - Post to Report

1.1.3.2 Production Operations Standard Activities

Production Operations standard support shall include system technical, functional, analysis, and guidance activities to enable SSP Navy ERP Enterprise business processes.

1.1.3.2.1 Provide Tier 2 Help Desk Support

1.1.3.2.2 Provide master data management

1.1.3.2.3 Provide business process reporting.

1.1.3.2.4 Provide functional, technical, and business process root cause analysis.

1.1.3.2.5 Provide functional and technical support for identification, documentation, analysis, and resolution of Navy ERP system production and business processing issues.

1.1.3.2.6 Provide functional, integration, and regression testing.

1.1.3.2.7 Provide quarterly review and update SOPs, desk guides, learning aids, and other documentation as required to maintain accuracy.

1.1.3.2.8 Conduct Tier 2 problem analysis and produce associated documentation

1.1.3.2.9 Conduct Tier 2 solution analysis and produce associated documentation

1.1.3.2.10 Provide subject matter expertise, guidance, and advice to Production Operations Team

Lead

1.1.3.3 Production Operations Month-End Close (MEC) Process

Production Operations Month-End Close (MEC) support shall include planning and management, technical, functional, process monitoring, analysis, problem resolution, report generation, and other activities required to enable SSP Navy ERP Enterprise Month-End Close business processes.

1.1.3.3.1 Participate in Navy ERP Tier 3 MEC status conference calls.

1.1.3.3.2 Participate in SPEBO and SSP Navy ERP Enterprise MEC status conference calls.

1.1.3.3.3 Develop, maintain, monitor, and status detailed MEC process calendars and projects for all

SPEBO Teams and the SSP Navy ERP Enterprise.

1.1.3.3.4 Monitor MEC business health and performance metrics.

1.1.3.3.4.1 Develop and execute Defense Departmental Reporting System (DDRS) automated monitoring process for preliminary and final DDRS file submission by designated completion dates and times.

1.1.3.3.4.2 Coordinate with Tier 3 Tivoli System Automation team and execute Defense Daily

Expenditure Files (DDEF) processes utilizing Automated Disbursement System

(ADS).

1.1.3.3.4.3 Develop and execute Cash History On-Line Operator: Search Engine (CHOOSE) and Navy ERP DDEF data reconciliation.

1.1.3.3.4.4 Develop and report on aging Accounts Payable and Vendor Pay travel transactions utilizing Defense Travel System (DTS) History data.

1.1.3.3.4.5 Conduct Accounting Pre-Validation Module (APVM) to Defense Finance and

Accounting Service (DFAS) system data quality control to include verification, validation, and reconciliation activities.

1.1.3.3.4.6 Identify, analyze, evaluate and support Purchase Requisition, Purchase Order corrections.

1.1.3.3.4.7 Identify, analyze, evaluate, and support Earmarked Fund reconstructions.

1.1.3.3.4.8 Identify, analyze, evaluate, and perform Budgetary Ledger (BL) reconciliations.

1.1.3.3.4.9 Coordinate BL data related issue resolution.

1.1.3.4 Production Operations Year End Close (YEC) Process

Production Operations Year-End Close (YEC) support shall include planning and management, technical, functional, process monitoring, analysis, problem resolution, report generation, and other activities required to enable SSP Navy ERP Enterprise Year-End Close business processes.

1.1.3.4.1 Participate in Navy ERP Tier 3 YEC status conference calls.

1.1.3.4.2 Participate in SPEBO and SSP Navy ERP Enterprise YEC status conference calls.

1.1.3.4.3 Develop, maintain, monitor, and status detailed YEC process calendars and projects for all

SPEBO Teams and the SSP Navy ERP Enterprise.

1.1.3.4.4 Proactively monitor annual YEC business health and performance metrics to ensure fulfillment of SSP Command, NSA, FMB, and OSD appropriation thresholds.

1.1.3.4.4.1 Open Funds Reservations

1.1.3.4.4.2 Open Commitments

1.1.3.4.4.3 Open Obligations and Expenditures

1.1.3.4.5 Execute YEC Mock Test Activities – Three Cycles

1.1.3.4.6 YEC Production System Issue Resolution

1.1.3.4.6.1 Troubleshoot Navy ERP production system issues

1.1.3.4.6.2 Report on Navy ERP production system issues.

1.1.3.4.6.3 Develop and provide Navy ERP production system issue resolution options.

1.1.3.4.7 Execute assigned YEC Mock Testing activities.

1.1.3.4.8 Final YEC Processing

1.1.3.4.8.1 Execute final YEC processing activities.

1.1.3.4.8.2 Troubleshoot Navy ERP production system issues.

1.1.3.4.8.3 Report on Navy ERP production system issues.

1.1.3.4.8.4 Develop and provide Navy ERP production system issue resolution options.

1.1.3.4.8.5 Execute assigned Final YEC processing activities.

1.1.3.4.9 New Fiscal Year Start-Up

1.1.3.4.9.1 Troubleshoot Navy ERP production system issues

1.1.3.4.9.2 Report on Navy ERP production system issues.

1.1.3.4.9.3 Develop and provide Navy ERP production system issue resolution options.

1.1.3.4.9.4 Execute assigned FM, FI, CO, and PS new fiscal year start-up activities.

1.1.3.5 Production Operations – WBS Budget Structure Process

Production Operations WBS budget structure support shall include planning, advisory and guidance activities, technical, functional, process monitoring, analysis, problem resolution, report generation, and other activities required to enable SSP Navy ERP Enterprise WBS budget structure processes.

1.1.3.5.1 Support SSP Navy ERP Enterprise FY WBS budget structure development, verification, and validation.

1.1.3.5.2 Provide Tier 2 support for SSP Navy ERP Enterprise FY WBS budget structure production system loading.

1.1.3.5.3 Provide support to the SSP Navy ERP Enterprise for ad hoc WBS budget structure change, verification, and validation.

1.1.3.6 Production Operations - Labor Process

Production Operations Labor support shall include planning and management, technical, functional, process monitoring, analysis, problem resolution, report generation, and other activities required to enable

SSP Navy ERP Enterprise Labor business processes.

1.1.3.6.1 Provide subject matter expertise to the SSP Labor Analyst Working Group.

1.1.3.6.2 Monitor Cross Application Time Sheet (CATS) for accuracy and errors resulting from inbound data to Navy ERP.

1.1.3.6.3 Monitor Defense Civilian Pay System (DCPS) for accuracy and errors resulting from inbound data to Navy ERP.

1.1.3.6.4 Monitor Gross Payroll Registers (GPR) for accuracy and errors resulting from inbound data to Navy ERP.

1.1.3.6.5 Monitor future inbound labor data from any future source for accuracy and errors.

1.1.3.6.6 Provide subject matter expertise and execution support for labor processing activities.

1.1.3.6.7 Provide over-the-shoulder Labor Analyst training.

1.1.3.6.8 Provide coordination for Labor related batch job processing.

1.1.3.6.9 Provide subject matter expertise and execution of labor posting reconciliation between labor transactions, cash, and detail postings.

1.1.3.6.10 Conduct root cause analysis, coordinate and track corrections, and confirm resolution of labor transaction errors prior to monthly deadlines.

1.1.3.6.10.1 Project Management (PM) and Controlling (CO)

1.1.3.6.10.2 Undistributed Labor

1.1.3.6.10.3 Unallocated Labor

1.1.3.7 SSP Navy ERP United Kingdom Process

Production Operations SSP Navy ERP United Kingdom support shall include planning and management, technical, functional, process monitoring, analysis, problem resolution, report generation, and other activities required to enable SSP Navy ERP Enterprise United Kingdom business processes. Contractor personnel shall have specific knowledge of and ability to support unique United Kingdom process requirements and controlling requirements.

1.1.3.7.1 United Kingdom Settlement processes.

1.1.3.7.2 United Kingdom Controlling processes.

1.1.3.7.3 United Kingdom Cost Sharing processes.

1.1.3.7.3.1 Surcharge configuration and processes.

1.1.3.7.3.2 Annual budget allocation requirements and processes.

1.1.3.7.3.3 Proration requirements and processes.

1.1.3.7.4 United Kingdom SSP - Field Activity Unique Processes

1.1.3.7.4.1 Kings Bay (SWFLANT)

1.1.3.7.4.2 Naval Ordinance Test Unit (NOTU)

1.1.3.7.5 Coordinate SSP Navy ERP United Kingdom process change identification, analysis, recommendations, and implementation to include the following:

1.1.3.7.5.1 Specific knowledge and understanding of the complete SSP UK business process solution.

1.1.3.7.5.2 United Kingdom unique Controlling (CO) requirements and integration with other functional area processes.

1.1.3.7.5.3 Specific knowledge and understanding of SSP UK Cost Share processes as exist in the Navy ERP Business Area derivation levels.

1.1.3.7.5.4 Analysis, development, documentation, test, verification, and validation of SSP

United Kingdom process related configuration changes.

1.1.3.8 Production Operations Other Support

Production Operations support shall include cross functional activities with SPEBO Management and

Teams to enable completion of tasks that may not reside within the Production Operations Team area of direct responsibility.

1.1.3.8.1 Advise SPEBO Team Leads regarding integrated system changes, impacts, and risk.

1.1.3.8.2 Provide expert guidance to the User Management group in support of Separation of Duties

(SOD) compliance, role maintenance, and evaluation of role assignments.

1.1.3.8.3 Provide guidance to the User Management group in support of Key Supporting

Documentation (KSD) package preparation and adjudication of SOD findings.

1.1.3.8.4 Support SSP Navy ERP Enterprise Audit requirements.

1.1.3.8.5 Provide subject matter expertise and guidance to aid with resolution of Financial

Improvement and Audit Readiness (FIAR) Team requests for support of cross functional requirements.

1.1.4 Business Process Integration Support

Business Process Integration Team support is defined as SAP out-of-box, Navy ERP customized capabilities, and system-of-system interfaced business systems that are integrated to enable Navy and SSP

Navy ERP Enterprise procurement, inventory management, warehouse management, project management, asset, and workflow business processes.

In addition to tasks identified in this Section, the Contractor shall incorporate and perform the tasks identified under Section General Support for Business Process Integration support activities when not otherwise identified in this Section.

The Contractor shall provide Business Process Integration Team support for the following:

1.1.4.1 Navy ERP and SAP Functionality and Processes

Business Process Integration Team technical and functional support shall include the following SAP and

Navy ERP functional skill sets and Navy ERP associated business processes.

1.1.4.1.1 SAP - Materials Management (MM-PUR) Procurement

1.1.4.1.2 SAP - Materials Management (MM-IM)

1.1.4.1.3 SAP - Warehouse Management (WM)

1.1.4.1.4 SAP - Asset Management (AM)

1.1.4.1.5 SAP - Workflow

1.1.4.1.6 Navy ERP Process - Plan to Pay

1.1.4.1.7 Navy ERP Process - Acquire to Dispose

1.1.4.1.8 Navy ERP Process - Plan to Stock

1.1.4.2 Business Process Integration Standard Activities

Business Process Integration standard support shall include system technical, functional, analysis, and guidance activities to enable SSP Navy ERP Enterprise business processes.

1.1.4.2.1 Provide Tier 2 Help Desk Support

1.1.4.2.2 Provide master data management

1.1.4.2.3 Provide business process reporting.

1.1.4.2.4 Provide functional, technical, and business process root cause analysis.

1.1.4.2.5 Provide functional and technical support for identification, documentation, analysis, and resolution of Navy ERP system production and business processing issues.

1.1.4.2.6 Provide functional, integration, and regression testing.

1.1.4.2.7 Provide annual review and update SOPs, desk guides, learning aids, handbooks, business rules, process flows and other documentation as required to maintain accuracy.

1.1.4.2.8 Conduct Tier 2 problem analysis and produce associated documentation.

1.1.4.2.9 Conduct Tier 2 solution analysis and produce associated documentation.

1.1.4.2.10 Provide subject matter expertise, guidance, and advice to the Business Process Integration

Team Lead.

1.1.4.3 Procurement Process

Business Process Integration procurement support shall include system technical, functional, analysis, guidance, and implementation activities to enable SSP Navy ERP Enterprise business processes.

1.1.4.3.1 Provide SSP Navy ERP Enterprise Procurement process guidance.

1.1.4.3.1.1 Provide requisition processing functional support to the Business Financial

Managers (BFM), Budget Analysts, and Program Managers end users.

1.1.4.3.1.2 Provide procurement, statement reconciliation, and anomaly root cause analysis support to Purchase Card (PCard) Holders and Approvers.

1.1.4.3.1.3 Provide Financial Improvement and Audit Readiness (FIAR) support in explaining

Navy ERP functionality, establishing and validating current business process flows, interpreting system execution codes and associated tables to financial policy standards

1.1.4.3.1.4 Assist in maintaining key supporting process documents for the SSP Navy ERP

Enterprise.

1.1.4.3.1.5 Provide Financial Management Certification and Policy support in setting internal procedures for end-to-end business processing procedures for the budget management community.

1.1.4.3.1.6 Provide Business and Financial Accounting system support for funds execution.

1.1.4.4 Inventory Management Process

Business Process Integration inventory management support shall include system technical, functional, analysis, guidance, and implementation activities to enable SSP Navy ERP Enterprise business processes.

1.1.4.4.1 Provide expert recommendations, policy guidance, and solutions for incorporation into

SSP Navy ERP Enterprise business practices.

1.1.4.4.2 Provide Stock (Materials/Inventory) Management system support for Logistics and

Accountable Property officers.

1.1.4.4.2.1 Goods receipt.

1.1.4.4.2.2 Goods issue.

1.1.4.4.2.3 Stock quantity and quality control.

1.1.4.4.2.4 Shipping and Disposal

1.1.4.4.3 Provide analysis and system support to facilitate correction and proper Navy ERP accounting entries to the General Ledger.

1.1.4.5 Warehouse Management Process

Business Process Integration Warehouse Management support shall include system technical, functional, analysis, guidance, and implementation activities to enable SSP Navy ERP Enterprise business processes.

1.1.4.5.1 Provide SSP Navy ERP Enterprise Warehouse Management process guidance and system support for warehouse managers, custodians, and property managers.

1.1.4.5.1.1 Storage

1.1.4.5.1.2 Bin Management

1.1.4.5.1.3 Quant Management

1.1.4.5.1.4 Physical Inventory Management

1.1.4.6 Asset Management Process

Business Process Integration Asset Management support shall include system technical, functional, analysis, guidance, and implementation activities to enable SSP Navy ERP Enterprise business processes.

1.1.4.6.1 Provide expert guidance for Navy ERP Asset Management (AM) requirements to

Government Property Managers and related parties.

1.1.4.6.2 Conduct analysis, verify, validate and coordinate asset location corrections.

1.1.4.7 Workflow Process

Business Process Integration workflow support shall include system technical, functional, analysis, guidance, and implementation activities to enable SSP Navy ERP Enterprise business processes.

1.1.4.7.1 Coordinate, implement, validate, and verify all necessary SSP Navy ERP Enterprise workflow configuration inputs and update activities.

1.1.4.7.2 Conduct workflow configuration monitoring, analysis, and issue and problem resolution.

1.1.4.8 Master Data Process

Business Process Integration master data support shall include system technical, functional, analysis, test, verification and validation, guidance, and implementation activities to enable SSP Navy ERP Enterprise business processes.

1.1.4.8.1 Coordinate, implement, validate, and verify all necessary standalone and integrated master data inputs and updates in Navy ERP.

1.1.4.8.2 Material Master

1.1.4.8.2.1 Conduct Material Master monitoring, analysis, and issue and problem resolution

1.1.4.8.2.2 Conduct Material Master – NSN to SSP Plant Extensions.

1.1.4.8.3 Vendor Master

1.1.4.8.3.1 Conduct Vendor Master monitoring, analysis, and issue and problem resolution.

1.1.4.8.3.2 Perform Vendor Master updates for local SSP Navy ERP Enterprise requirements.

1.1.4.8.4 Asset Management

1.1.4.8.4.1 Conduct Asset Management master data monitoring, analysis, and issue and problem resolution.

1.1.4.8.5 Organizational Structure

1.1.4.8.5.1 Conduct SSP Navy ERP Enterprise new organizational structure (plants, etc.)

requirement monitoring, identification, analysis, configuration guidance, testing, verification and validation, and issue and problem resolution.

1.1.4.8.5.2 Conduct SSP Navy ERP Enterprise existing organizational structure monitoring, analysis, and issue and problem resolution,

1.1.4.8.6 Other Master Data

1.1.4.8.6.1 Conduct other relevant SSP Navy ERP Enterprise functional and cross-functional master data monitoring, analysis, and issue and problem resolution.

1.1.4.9 Business Process Integration Month-End Close (MEC) Process

Business Process Integration Month-End Close (MEC) support shall include planning and management, technical, functional, process monitoring, analysis, problem resolution, report generation, and other activities required to enable SSP Navy ERP Enterprise successful Month-End Close business processes.

1.1.4.9.1 Participate in Navy ERP Tier 3 MEC status conference calls.

1.1.4.9.2 Participate in SPEBO and SSP Navy ERP Enterprise MEC status conference calls.

1.1.4.9.3 Develop, maintain, monitor, and status detailed MEC process calendars and projects.

1.1.4.9.4 Monitor MEC business health and performance metrics.

1.1.4.9.4.1 Identify, analyze, evaluate and support purchase requisition corrections

1.1.4.9.4.2 Identify, analyze, evaluate, and support purchase order corrections.

1.1.4.9.4.3 Identify, analyze, evaluate, and support purchase order downstream document correction.

1.1.4.10 Business Process Integration Year End Close (YEC) Process

Business Process Integration Year-End Close (YEC) support shall include planning and management, technical, functional, process monitoring, analysis, problem resolution, report generation, and other activities required to enable SSP Navy ERP Enterprise successful Year-End Close business processes.

1.1.4.10.1 Participate in Navy ERP Tier 3 YEC status conference calls.

1.1.4.10.2 Participate in SPEBO and SSP Navy ERP Enterprise YEC status conference calls.

1.1.4.10.3 Develop, maintain, monitor, and status detailed YEC process calendars and projects.

1.1.4.10.4 Proactively monitor annual YEC business health and performance metrics to ensure fulfillment of SSP Command, Navy Office of Budget (FMB), and Office of the Secretary of Defense (OSD) appropriation thresholds.

1.1.4.10.4.1 Open Funds Reservations

1.1.4.10.4.2 Open Commitments

1.1.4.10.4.3 Open Obligations and Expenditures

1.1.4.10.5 Execute YEC Mock Test Activities – Three Cycles

1.1.4.10.5.1 Troubleshoot Navy ERP production system issues

1.1.4.10.5.2 Report on Navy ERP production system issues.

1.1.4.10.5.3 Develop and provide Navy ERP production system issue resolution options.

1.1.4.10.5.4 Execute assigned YEC Mock Testing activities.

1.1.4.10.6 Final YEC Processing

1.1.4.10.6.1 Execute Final YEC Processing Activities

1.1.4.10.6.2 Troubleshoot Navy ERP production system issues

1.1.4.10.6.3 Report on Navy ERP production system issues.

1.1.4.10.6.4 Develop and provide Navy ERP production system issue resolution options.

1.1.4.10.6.5 Execute assigned Final YEC processing activities.

1.1.4.10.7 New Fiscal Year Start-Up

1.1.4.10.7.1 Execute New Fiscal Year Start-Up Activities

1.1.4.10.7.2 Troubleshoot Navy ERP production system issues

1.1.4.10.7.3 Report on Navy ERP production system issues.

1.1.4.10.7.4 Develop and provide Navy ERP production system issue resolution options.

1.1.4.10.7.5 Execute assigned new fiscal year start-up activities.

1.1.4.11 Business Process Integration Other Support

Other Business Process Integration support shall include cross functional support to SPEBO Management and Teams to enable completion of tasks that may not reside within the Production Operations Team area of direct responsibility.

1.1.4.11.1 Advise SPEBO Team Leads regarding integrated system changes, impacts, and risk.

1.1.4.11.2 Provide expert guidance to the User Management group in support of Separation of Duties

(SOD) compliance, role maintenance, and evaluation of role assignments.

1.1.4.11.3 Provide guidance to the User Management group in support of Key Supporting

Documentation (KSD) package preparation and adjudication of SOD findings.

1.1.4.11.4 Support SSP Navy ERP Enterprise Audit requirements.

1.1.4.11.5 Provide subject matter expertise and guidance to aid with resolution of Financial

Improvement and Audit Readiness (FIAR) Team requests for support of cross functional requirements.

1.1.5 Workforce Management Support

Workforce Management Team support is defined as SAP out-of-box, Navy ERP customized capabilities, system-of-system interfaced business systems that are integrated to enable Navy and SSP workforce, personnel, and pay related business processes.

In addition to tasks identified in this Section, the Contractor shall incorporate and perform the tasks identified under Section General Support for Workforce Management (WFM) support activities when not otherwise identified in this Section.

The Contractor shall provide WFM Team support for the following:

1.1.5.1 Navy ERP and SAP Functionality and Processes

WFM Team technical and functional support shall include the following SAP and Navy ERP functional skill sets and Navy ERP associated business processes.

1.1.5.1.1 SAP – Personnel Management / Administration

1.1.5.1.2 SAP – Organizational Management

1.1.5.1.3 SAP – Time Management

1.1.5.1.4 SAP – Training Management

1.1.5.1.5 Navy ERP Process – Check-In to Check-Out

1.1.5.2 Workforce Management Standard Activities

WFM standard support shall include system technical, functional, analysis, and guidance activities to enable SSP Navy ERP Enterprise business processes.

1.1.5.2.1 Provide Tier 2 Help Desk Support

1.1.5.2.2 Provide master data management

1.1.5.2.3 Provide business process reporting.

1.1.5.2.4 Provide functional, technical, and business process root cause analysis.

1.1.5.2.5 Provide functional and technical support for identification, documentation, analysis, and resolution of Navy ERP system production and business processing issues.

1.1.5.2.6 Provide functional, integration, and regression testing.

1.1.5.2.7 Provide quarterly review and update SOPs, desk guides, learning aids, and other documentation as required to maintain accuracy.

1.1.5.2.8 Conduct Tier 2 problem analysis and produce associated documentation

1.1.5.2.9 Conduct Tier 2 solution analysis and produce associated documentation

1.1.5.2.10 Provide expert guidance to the WFM Team Lead.

1.1.5.2.11 Review and report findings associated with WFM daily, weekly, monthly and annual metrics.

1.1.5.3 Personnel Management / Administration

Personnel Management and Administration support shall include system technical, functional, analysis, and guidance activities to enable SSP Navy ERP Enterprise business processes.

1.1.5.3.1 Create personnel numbers for contractors and interns.

1.1.5.3.2 Perform PA40 actions.

1.1.5.3.3 Track, perform actions, and update civilian Personnel Notifications.

1.1.5.3.4 Track, monitor, and perform actions related to monthly military related PRDs.

1.1.5.4 Organizational Management

Organizational Management support shall include system technical, functional, analysis, and guidance activities to enable SSP Navy ERP Enterprise business processes.

1.1.5.4.1 Create contractor positions.

1.1.5.4.2 Update, create or delimit organizations.

1.1.5.5 Time Management

Time Management support shall include system technical, functional, analysis, and guidance activities to enable SSP Navy ERP Enterprise business processes.

1.1.5.5.1 Assist SSP Navy ERP Enterprise users with variant, time entry, and approval.

1.1.5.5.2 Create time approver and time keeper relationships for time approval access.

1.1.5.6 Training Management

Training Management support shall include system technical, functional, analysis, and guidance activities to enable SSP Navy ERP Enterprise business processes.

1.1.5.6.1 Review and maintain accurate WFM Instructor Led Training (ILT) materials in support of training site POCs.

1.1.5.6.1.1 Supervisory

1.1.5.6.1.2 Time Management

1.1.5.6.1.3 Training Management

1.1.5.6.1.4 WFM Support

1.1.5.6.1.5 DCPS CSR

1.1.5.6.1.6 Military Manning

1.1.5.6.2 Review and maintain accurate Desk Guides.

1.1.5.6.3 Assist SSP Navy ERP Enterprise users with Ad Hoc Training Request (ATR) entry, approval, and workflow questions.

1.1.5.7 WFM Reporting

WFM reporting support shall include system technical, functional, execution, analysis, guidance, and related communication activities to enable SSP Navy ERP Enterprise business processes.

1.1.5.7.1 ATR Workflow Reports

1.1.5.7.2 OPINS, NES & CIV Position

1.1.5.7.3 TFMMS file

1.1.5.7.4 Month End Close (MEC) Report

1.1.5.7.5 Tour of Duty (TOD) Report

1.1.5.7.6 TDTQP Report (list of IDP quals currently in system/available)

1.1.5.7.7 Work Schedule Rule (WSR)

1.1.5.8 Interface Monitoring

Interface monitoring support shall include system technical, functional, execution, analysis, issue identification and resolution, guidance, and related communication activities to enable SSP Navy

ERP Enterprise business processes.

1.1.5.8.1 DoNCADS Pre-Processing file

1.1.5.8.2 Review Daily MER Report

1.1.5.8.3 Review Bi-MER Interface

1.1.5.8.4 DoNCADS Organization

1.1.5.8.5 DoNCADS Civilian Position

1.1.5.8.6 BUPERS - OPINS, NES

1.1.5.8.7 TFMMS

1.1.6 Customer Liaison

Customer Liaison Team support is defined as SSP Navy ERP Enterprise user management, role maintenance, user access reporting and monitoring, SSP Navy ERP training, SPEBO communications, customer facing Help Desk, and Navy ERP tools access management.

In addition to tasks identified in this Section, the Contractor shall incorporate and perform the tasks identified under Section General Support for Customer Liaison support activities when not otherwise

The Contractor shall provide Customer Liaison Team support for the following:

1.1.6.1 Navy ERP and SAP Functionality and Processes

Customer Liaison Team support is not inherently technical or functional; however, the Contractor shall endeavor to provide personnel with proficient knowledge and understanding of SAP functionality and Navy ERP business processes given the broad interaction with all SSP Navy

ERP Enterprise business processes.

1.1.6.1.1 SSP Navy ERP Enterprise - User Management

1.1.6.1.2 SSP Navy ERP Enterprise - Role and System Access Maintenance

1.1.6.1.3 SSP Navy ERP Enterprise - User Access Reporting, Monitoring, and Audit

1.1.6.1.4 SSP Navy ERP Enterprise – Training

1.1.6.1.5 SSP Navy ERP Enterprise – Training Client Management

1.1.6.1.6 SSP Navy ERP Enterprise – Training Certifications

1.1.6.1.7 SSP Navy ERP Enterprise – Communications

1.1.6.1.8 SSP Navy ERP Enterprise – Help Desk Expert Automation Tool (HEAT) Ticket

Management

1.1.6.1.9 SSP HQ Customer Facing Help Desk

1.1.6.2 Customer Liaison Standard Activities

Customer Liaison standard support shall include subject matter expertise, analysis, and guidance activities to enable SSP Navy ERP Enterprise business processes under the Customer Liaison area of responsibility.

1.1.6.2.1 Provide Tier 2 Help Desk Support

1.1.6.2.2 Provide customer liaison status reporting.

1.1.6.2.3 Provide root cause analysis and remediation.

1.1.6.2.4 Provide functional and technical support for identification, documentation, analysis, and resolution of Customer Liaison area of responsibility production and business processing issues.

1.1.6.2.5 Provide functional, integration, and regression testing for the Customer Liaison area of responsibility.

1.1.6.2.6 Provide quarterly review and update SOPs, desk guides, learning aids, and other documentation as required to maintain accuracy for Customer Liaison support activities.

1.1.6.2.7 Conduct Tier 2 problem analysis and produce associated documentation

1.1.6.2.8 Conduct Tier 2 solution analysis and produce associated documentation

1.1.6.2.9 Provide expert guidance to the WFM Team Lead.

1.1.6.2.10 Review and report findings associated with WFM daily, weekly, monthly and annual metrics.

1.1.6.3 Customer Liaison User Management

Customer Liaison standard support shall include subject matter expertise, analysis, and guidance activities to enable SSP Navy ERP Enterprise user management processes.

1.1.6.3.1 Access Enforcer (AE) Role Mapping

AE Role Mapping support shall include system technical, functional, analysis, and documentation, process expertise, and guidance activities to enable SSP Navy ERP

Enterprise user access to Navy ERP.

1.1.6.3.1.1 Manage and track role-mapping and role access in Access Enforcer for the SSP

Navy ERP Enterprise.

1.1.6.3.1.1.1 SSP Navy ERP Enterprise

1.1.6.3.1.1.2 Cross Command

1.1.6.3.1.1.3 Ad Hoc

1.1.6.3.1.2 Submit all AE user requests for SSP Headquarters (HQ).

1.1.6.3.1.2.1 New Accounts

1.1.6.3.1.2.2 Change/Update Accounts

1.1.6.3.1.2.3 Terminate Accounts

1.1.6.3.1.2.4 Track all submitted requests from inception to completion.

1.1.6.3.1.2.5 Validate and verify user’s new role access.

1.1.6.3.1.3 Provide back-up support for SSP Navy ERP Enterprise non-HQ AE request submissions.

1.1.6.3.1.3.1 New Accounts

1.1.6.3.1.3.2 Change / Update Accounts

1.1.6.3.1.3.3…