MUAS for HC RFP Attachment J-16 QASP.pdf

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ATTACHMENT J-16

Quality Assurance Surveillance Plan (QASP) for the Maritime Unmanned Aircraft System (MUAS)

Program’s Intelligence Surveillance and Reconnaissance (ISR) Services

1. Purpose

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document to ensure systematic quality assurance methods are used in the administration of the Performance Based

Service Contract (PBSC) standards included in this contract and in subsequent task orders. The intent of the QASP is to ensure that the contractor performs in accordance with all performance metrics and the

Government receives the quality of service called for in the contract. This QASP specifically corresponds to Attachments J-1, Statement of Objectives (SOO) and J-2, System Performance Specifications (SPS).

Those documents discuss the requirements and standards of performance for the award. The objective of this QASP is to assist the Government in evaluating Contractor performance across requirements relative to performance standards. All activities and requirements included in the SOO and SPS are grouped into major categories of effort that lead to effective provision of support services. For this reason, the primary interest is acceptability of the service and/or final product provided by the Contractor, rather than the detailed operations procedures utilized to provide the service. The QASP will be utilized to obtain knowledge necessary for the Contracting Officer to negotiate equitable adjustments when it becomes necessary for the Government to accept performance shortfalls from contractually established quality standards.

The Unmanned Aircraft System (UAS) service will address the host cutter’s Intelligence, Surveillance, and Reconnaissance (ISR) flight hours requirements in support of global missions executed by the host cutter including:

• Defense Readiness

• Drug Interdiction

• Other Law Enforcement

• Living Marine Resources

• Ports, Waterways, and Coastal Security

• Migrant Interdiction

• Search and Rescue

• Marine Safety

• Marine Environmental Protection

• Ice Operations

• Aids to Navigation

This service requires the Contractor to provide the necessary trained personnel, UAS ISR non-developmental equipment, certifications, installation, operation, maintenance, sustainment, spares/product support, training for Government personnel, and other related support services necessary to effectively and efficiently support the host cutter’s world-wide deployments.

2. Authority

Authority for issuance of this QASP is provided under Contract Section E – Inspection and Acceptance, which provides for inspection and acceptance of the services and documentation called for in task orders to be executed by the Contracting Officer or a duly authorized representative.

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Intelligence, Surveillance and Reconnaissance (ISR) Services

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3. Scope

To fully understand the roles and responsibilities of the parties, it is important to first define the distinction in terminology between Quality Control and the Quality Assurance Surveillance Plan, and second, to define safety.

a. The Contractor, and not the Government, is responsible for management and quality control actions necessary to meet the quality standards set forth by the contract and subsequent task orders. The

Contractor develops an internal Quality Control Plan (QCP) (CDRL A005) for use by their employees during the duration of this contract. The Contractor then uses the document to guide and rigorously document the implementation of the required management and quality control actions to achieve the specified results.

b. The QASP is a Government document, put in place to provide Government surveillance, or oversight, of the Contractor’s quality control efforts to ensure that the services provided are timely, effective and delivered in accordance with the requirements specified in the contract and task order(s).

c. The Contractor and the Government share responsibility for safe operations. The safety program will focus on hazards to personnel and equipment. The Government has overall authority to determine acceptable safety risks that could impact mission performance.

4. Government Resources

The following definitions for Government resources are applicable to this plan:

Contracting Officer (KO) - A person duly appointed with the authority to enter into contracts and make related determination and findings on behalf of the Government. KOs are designated via a written warrant which sets forth limitations of authority.

Contracting Officer’s Representative (COR) - An individual designated in writing by the KO to act as their authorized representative to assist in administering the contract. The COR will be designated in the resulting contract. The limitations of authority are contained in a written letter of designation.

Liaison Officer (LNO) - The Government may appoint individuals who are responsible for the performance oversight of the following activities to assist the COR:

1. System installation

2. System operations

3. System sustainment

4. System de-installation

5. Other activities as required

LNOs will be assigned by the Goverment and are not authorized to modify or change any provisions of the contract.

5. Responsibilities

The following Government resources will have responsibility for the implementation of this QASP:

KO – The KO ensures the Contractor receives impartial, fair, and equitable treatment under the contract.

The KO is ultimately responsible for the final determination of the adequacy of the Contractor’s performance. Additionally, the KO:

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1) ensures performance of all necessary actions for effective contracting,

2) ensures compliance with the terms of the contract, and

3) safeguards the interests of the United States in the contractual relationship.

COR – The COR is responsible for technical administration of the contract and assures proper

Government surveillance of the contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any changes on the Government’s behalf. Any changes that the

Contractor deems necessary may affect contract price, terms or conditions, and must be referred to the

KO for action.

Liaison Officer (LNO) - The LNO provides detailed technical oversight of the Contractor’s performance and reports findings as appropriate in a timely, complete, and impartial fashion to support the

Government’s quality assurance surveillance activities. As with the COR, the LNO is not empowered to make any contractual commitments or to authorize any contract changes on the Government’s behalf.

Any changes that the Contractor deems necessary may affect contract price, terms or conditions, and must be referred to the KO for action.

6. Methods of QA Surveillance

a. Contractor Performance Assessment Report System (CPARS) – The Contractor has a vested interest in the Government-generated assessment under this contract. For this procurement the

Government will address the quality of service, schedule, management, and other services activities. See the CPARS Assessment and Definitions (Enclosure 1) for amplifying information. The COR will maintain a Contractor evaluation file which will be provided to the KO and used to supplement input into

CPARS.

b. Quality Assurance Surveillance Plan (QASP) – ISR Service Performance Standards (Enclosure

2) will be tracked through the Surveillance Activity Checklist (Enclosure 3). The Contractor must provide sufficient information in each performance dimension area to allow for the COR to adequately conduct administration of this QASP. Amplifying information on Mission Reliability Rate (MRR) (CDRL A001), On-time Flight Rate (OFR) (CDRL A001), and Asset Logistics Management Information System

(ALMIS) Records is located in Attachment J-17, Performance Standards, Metrics, and Surveillance for the Maritime Unmanned Aircraft System (MUAS) for Host Cutters.

c. Formal and Informal Customer Feedback – Comments and observations by the host cutter to which the Contractor is assigned will be collected by the COR and incorporated into the evaluation file as required.

7. Identified QA Surveillance Tasks

The following Performance Based Service Contract (PBSC) items are identified and will be monitored under this QASP. Enclosure (1) sets forth the CPARS areas of assessment and definitions, Enclosure (2) sets forth the performance standards and surveillance methods for the Contractor and COR, and Enclosure

(3) provides the checklist and means for the COR to document the results of the surveillance that will be provided to the KO for surveillance of the ISR service.

8. Documentation

In addition to providing annual reports to the Contracting Officer, the COR will maintain a complete

Contract file. The file will contain copies of all reports, evaluations, recommendations, and any actions related to the Government’s performance of the quality assurance function, including the originals of a

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Quality Assurance Checklists. All such records will be maintained for the life of the contract. The COR will forward these records to the KO at termination or completion of the contract.

9. Enclosures

Enclosure (1) - CPARS Assessment and Definitions

Enclosure (2) – ISR Service Performance Standards

Enclosure (3) - Surveillance Activity Checklist

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(Enclosure 1)

CPARS ASSESSMENT AND DEFINITIONS

For CPARS, all tasks will be assessed focusing on the following:

Quality of Product or Service – Assess the Contractor’s effort to provide quality products and/or services in meeting the vendor prepared Performance Work Statement (PWS) based on the Statement of Objectives in Attachment J-1. This will include activities to meet cost, performance, and schedule objectives. Assess how successfully the Contractor meets program quality.

Schedule – Assess the Contractor’s adherence to the required delivery schedule by assessing the Contractor’s efforts during the assessment period that contribute to or affect the schedule variance. Also, address significance of scheduled events, discuss causes, and assess the effectiveness of contractor corrective actions.

Cost Control –Not used for firm-fixed-price orders.

Management Responsiveness – Assess the timeliness, completeness and quality of problem identification, corrective action plans, proposal submittals (especially responses to over and above work requests and requests for proposals), the contractor's history of reasonable and cooperative behavior, effective business relations, and customer satisfaction.

Consider the contractor’s responsiveness to the Program as it relates to meeting contract requirements during the period covered by the report.

Other areas – Assess additional evaluation areas unique to the task order or that cannot be captured elsewhere.

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(Enclosure 2)

ISR SERVICE PERFORMANCE STANDARDS

The eight performance dimensions listed in the table below will be assessed by the Government and documented in

CPARS as needed. UAS Operations/MRR impacts payment as described in Section 2.1 below. The Contractor is responsible for achieving and maintaining the Acceptable Quality Level (AQL) at all times throughout the contract period of performance, as appropriate. For more information regarding Mission Reliability Rate (MRR), On-time Flight Rate

(OFR), and Asset Logistics Management Information System (ALMIS) Records, see Attachment J-17, Performance

Standards, Metrics, and Surveillance for the Maritime Unmanned Aircraft System (MUAS) for Host Cutters.

ISR Service

Performance

Dimension

Performance

Standard

ACCEPTABLE

QUALITY LEVEL

(AQL) Surveillance Method/Measure

1. System

Installation

Operational

System

Achieve and maintain NAVAIR

Interim Flight

Certification, Aviation

Certification, and

Authorization to

Operate

100% Inspection by COR or designated alternate

2. Testing Operational

System

Successful System

Operation and

Vertification Test

100% Inspection by COR or designated alternate

3. UAS

Operations

Mission

Reliability

Rate (MRR)

MRR >= 95%

threshold, 100% objective per deployment

100% Inspection by COR or designated alternate. Impacts payment as described in Section

2.1 below.

4. Launch

Reliability

On-Time Flight

Rate (OFR)

OFR >= 95%

threshold, 100% objective per deployment

100% Inspection by COR or designated alternate

5. ISR Data Sensor

Quality

Satisfactory Rating, Marginal Rating, Unsatisfactory

Rating

100% Inspection by COR or designated alternate

6. Data Entry

Asset Logistics

Management

Information

System (ALMIS)

Records

Satisfactory Rating, Marginal Rating, Unsatisfactory

Rating

100% Inspection by COR or designated alternate

7. Sustainment

Support

Operational

System

Satisfactory Rating, Marginal Rating, Unsatisfactory

Rating

100% Inspection by COR or designated alternate

8. System

Deinstallation Area Restoration

Satisfactory

DeInstallation

Inspection

100% Inspection by the COR or designated alternate

1. QUALITY LEVEL DEFINITIONS

The following definitions will be used to determine acceptable quality level ratings:

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• Satisfactory: The ISR service fulfills all of the requirements and performance characteristics within the contract;

Contractor is performing at an acceptable level to the Government.

• Marginal: The ISR service is not able to achieve, perform, maintain the requirements and performance characteristics within the contract; Government ISR operations may be negatively impacted.

• Unsatisfactory: The ISR service does not satisfy the requirements and performance characteristics within the contract; the level of service is insufficient.

2. PERFORMANCE REQUIREMENT FOR PAYMENT

MRR is the only performance standard that will be used to determine Contractor payment. All scheduled and unscheduled flights count towards MRR. Failure to meet the MRR for required service levels specified in the Task Order results in adjustments to the applicable deployment CLIN(s) as follows:

2.1. Reduction of payment occurs at the conclusion of an individual cutter’s deployment when MRR for the ISR service drops below 95% as indicated in the table below.

MRR Payment Reduction Factor

Individual Cutter’s Total

Deployment

MRR at the conclusion of an underway deployment

Individual Cutter’s

Deployment Payment

Reduction Factor

95% - 100% No reduction; Contractor receives full payment

90% - 94.9% 5%

85% - 89.9% 10%

80% - 84.9% 15%

75% - 79.9% 25%

< 75% 50%

3. ADDITIONAL GUIDANCE

3.1. The Contractor must make every effort to resolve problems as they occur.

3.2. The Contractor must be in constant contact with host cutter representatives and the COR to keep them informed of problems/concerns and to resolve issues as they arise. Any disputes between the Contractor and the host cutter representatives will be addressed by the COR and/or LNO.

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(Enclosure 3)

SURVEILLANCE ACTIVITY CHECKLIST

Monthly Surveillance (as needed):

Description

Surveillance

Method/Measure

Date

Planned

Date

Completed

Summary

Rating/Results

1. System

Installation

100% Inspection by COR or designated alternate

2. Testing

100% Inspection by COR or

3. UAS

Operations

(MRR)

100% Inspection by COR or

4. Launch

Reliability

(OFR)

100% Inspection by COR or

5. ISR Data

100% Inspection by COR or

6. Data Entry

(ALMIS)

100% Inspection by COR or

7. Sustainment

Support

100% Inspection by COR or

8. System

Deinstallation

100% Inspection by the COR or

Annual Surveillance:

Description Surveillance

Method/

Measure

Date Planned Date Completed Summary

Rating/Results

CPARS

Annual input by

COR & KO

TBD

TBD