Attachment_3_DRAFT_QASP_PRS.docx

Quality Assurance Surveillance Plan (QASP) for Amphibious Vehicle Test Branch (AVTB) Emergency Medical Services (EMS)

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) is a government developed document used to determine if the contractor’s performance meets the performance standards contained in the contract. This QASP establishes procedures on how this surveillance process will be conducted to ensure successful performance under the PWS. The QASP provides a systematic method for a continuous oversight process to determine conformity with the technical requirements of the contract. The QASP establishes:

a. What will be monitored

b. How monitoring will take place

c. Who will conduct monitoring

d. How monitoring efforts and results will be documented

The contractor is responsible for implementing and delivering performance that meets contract objectives using its Quality Control Plan (QCP). The QASP provides the structure for the government’s surveillance of the contractor’s performance to assure that it meets contract requirements. It is the government’s responsibility to be objective, fair and consistent in evaluating contractor performance. The Contracting Officer (CO) shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract and determines the final assessment of contractor performance.

The QASP is not part of the contract nor is it intended to duplicate the contractor’s QCP. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance.

The Government may provide a copy of the QASP to the contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the contractor.

The QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

2. ROLES AND RESPONSIBILITIES

The following Government Representatives shall oversee and coordinate surveillance activities:

a. Contracting Officer (CO) – The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship.

Specific duties of the CO include:

· Delegating authority for inspection and/or acceptance to COR in accordance with the terms and conditions of the contract.

· Informing the contractor of the names, duties, and limitations of authority for all CORs assigned to the contract.

· Periodically assessing COR’s performance.

· Managing contractor performance surveillance data, including submitting Contractor Performance Assessment Reporting System (CPARS) reports.

· Reviewing this QASP annually (at a minimum) for recommended changes.

· Providing contract-specific training (to include refresher training) administered by CO or CO’s designee to all appointed CORs.

TBD

b. Contracting Officer Representative (COR) Supervisor– The COR Supervisor nominates the COR in the Contracting Officer Representative Tracking (CORT) Tool, ensures the COR is trained before performing any COR duties and supports the COR’s surveillance activities.

TBD

c. Contracting Officer’s Representative (COR) - The COR is responsible for providing continuous program and technical oversight of the contractor’s performance. While the COR may serve as a direct conduit to provide Government guidance and feedback to the contractor on technical matters, they are not empowered to make any contractual commitments or any contract changes on the government’s behalf. The COR is responsible for reporting early identification of performance problems to the CO and may use the applicable appendix items for documenting contractor performance.

Specific duties of the COR include:

· Evaluating and documenting the contractor’s performance in accordance with the procedures set forth in the QASP.

· Recommending any changes necessary to the contract, PWS, QASP, or other items to provide more effective operations or eliminate unnecessary costs.

· Keeping a COR file that accurately documents the contractor’s actual performance (i.e. COR surveillance reports).

· Utilizing COR file data (i.e. performance and COR surveillance reports) to assist the CO in the preparation of the CPARS reports.

· Receiving required training before performing any COR duties (IAW MCSC Command Order).

· Notifying the CO immediately regarding contractor non-compliance with FAR 52.222-50, “Combating Trafficking in Persons.”

TBD

3. METHODS OF SURVEILLANCE

Surveillance is used by the Government to determine the quality of the Contractor’s performance as it relates to the performance thresholds. The PWS and QASP should be used to form the foundation of the COR’s inspection. A description of surveillance methods the COR may use are as follows:

a. Inspection: The COR will inspect and evaluate the contractor’s performance each time it is performed by visual examination of a product (e.g., reports) or process. The result of the contractor’s overall performance is then evaluated to determine acceptability of the service provided. The services provided will be inspected on a daily basis to assess if the emergency medical personnel are available, properly equipped and timely. Scheduling and Monthly Status Reports will be inspected on a monthly basis, and every incident requiring medical services to be performed during performance of this contract will be evaluated, as required, including the resultant Incident Report.

b. Customer Feedback: The COR is the point of contact and will solicit all customer feedback. The COR will solicit customer feedback following any incident requiring medical services, as required.

4. PERFORMANCE REQUIREMENTS SUMMARY

The Government performance requirements, standards, and surveillance methods are listed in the PRS (Attachment 1). The performance requirements correspond to sections 3 and 4 of the PWS. The performance standards define acceptable performance and are the benchmarks against which performance will be measured. The Acceptable Quality Level (AQL) is the maximum acceptable variation from the performance standard. Performance is checked using the surveillance method. The COR will use the PRS to evaluate Contractor performance to ensure the specified products and services are delivered in a timely and effective manner.

PWS Enclosure (2) Attachment 1 – Performance Requirement Summary

Para Performance Standard (What should the standards for completeness, reliability, accuracy, timeliness, quality, and/or cost be?)

Acceptable Quality Level (AQL) (How much error will you accept?)

Surveillance Method and Frequency (How will you determine that success has been achieved?)

Emergency Medical Personnel respond to all medical emergencies during supported events, treat minor injuries, and prepare injured personnel for Government transportation to the appropriate medical facility.

Availability of Emergency Medical Personnel >95% of the time

Failure to follow acceptable medical industry standards 0% of the time 100% Inspection, Daily

100% Inspection, Customer Feedback, As Required

Contractor is able to respond to schedule fluctuations with as little as 24 hours prior notice from the COR or KO.

On time test support 95% of the time.

Performance occurs as scheduled at least 95% of the time 100% Inspection, Monthly

100% Inspection, Monthly

· Dates and number of hours of services performed

· Names of emergency medical personnel

· Summary of instances of tardiness or absenteeism and planned corrective actions

· Summary of Surge Personnel Requests

· Summary of incidents requiring medical services

· Certification Status

· Description of the emergency medical services provided

· Incident narrative

· Treatment rendered

The report shall be delivered no later than 0800 the following business day.

Emergency medical treatment provided should be verbally briefed to the senior Government personnel at the site of the incident, followed by a written report the next business day.

Attachment (1)