Reference_MEPS_MiniCharts.pdf

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Marine Corps Recruiting Command Sale Force Training
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M00263-15-R-1028
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MEPS MINICHARTS

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PURPOSEFUL CONVERSATIONS

MEPS COMMUNICATION SKILLS

© Copyright 2012 Marine Corps. All Rights Reserved. v 1.0

Build Rapport • Listen with Purpose • Set Expectations for Truthfulness

GAIN

COMMITMENTENGAGE EXPLORE

AND CONFIRM

MEPS Questioning Techniques

– Transition to Business

– State the Agenda and Its Value

– Test for Yes

– Ask for a Commitment

– State Next Steps

– Test for Yes

QUALITY CONTROL INTERVIEW

WHAT

Ways to encourage an applicant to share truthful and complete information during an interview

WHY

To make sure that an applicant is qualified to enlist

WHEN

In a Quality Control Interview, when appropriate and necessary

MEPS QUESTIONING TECHNIQUES

MEPS COMMUNICATION SKILLS

WRONG TURNS

– Giving up too soon

– One-way communication

– Ignoring body language

– Assuming every applicant is lying

Ask Assumptive Questions

/ Make Assumptive Statements

Give Something to Get Something

HOW

Use Powerful

Language / Create Urgency

Ask “After the Interview”

Questions

© Copyright 2012 Marine Corps. All Rights Reserved. v 1.0

Build the Relationship Before it is Needed • Build Rapport • Listen with Purpose

ENGAGE

– Acknowledge the SOP

GAIN

COMMITMENT

– Test for Yes

– State Next Steps

EXPLORE AND

ENABLE IDEAS

– State the

Exception and Why it is Needed

– Explore Possible Solutions

ASK FOR AN EXCEPTION

PURPOSEFUL CONVERSATIONS

MEPS COMMUNICATION SKILLS

© Copyright 2012 Marine Corps. All Rights Reserved. v 1.0

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