MEPS_Slides_v_1.1.pptx

Marine Corps Recruiting

MEPS communication skills

Activity: A day in the life Three Groups:

AM

Mid-Day

PM

Left side: Individuals that were identified How they might be feeling at that time How that might impact your communication (positively or negatively) Choose a spokesperson 10 minutes

Tools & skills for meps communication

Applicant Information

Discrepancies

Quality Control Interviews

Questioning Techniques

Exceptions to Standard Operating Procedures (SOPs)

Asking for Exceptions

Addressing Denied Exceptions

Omissions

Activity: The Whole Truth?

3 groups; each group will focus on two categories of information.

For each category, note:

As many specific things as you can that an applicant might try to hide or not tell the whole truth about Why (specific reasons) they might do so for each 15 minutes

Role PLay: MEPS Questioning Techniques Work with a partner.

Each gets a chance to be the MEPS Liaison.

MEPS Liaison will use the MEPS QTs and Purposeful Conversation skills.

When in applicant role, use the information provided — be realistic but not too difficult.

2 rounds 3 minutes read and prep 5 minutes role play 2 minutes for applicant feedback Switch roles and repeat.

MEPS staff AND Roles Front Desk Staff Keep MEPS scheduling on-track Files Room Staff Control all files before an applicant is in the DEP Testing Officers Control ASVAB administration Civilian HR Interviewers Conduct pre- and post-enlistment interviews Fingerprints Ops Chief and Ops Officer Manage MEPS, exception signoff required Doctors/Medical Review paperwork and conduct physicals Independent of MEPS hierarchy

Role PLay: ask for an exception Work with a partner.

Each gets a chance to be the MEPS Liaison.

MEPS Liaison will use the Ask For An Exception skill steps.

Consult your skill reference card as needed during the role play.

When in MEPS staff member role, use the information provided — be realistic but not too difficult.

2 rounds 2 minutes to read and prep 3 minutes role play 2 minutes for applicant feedback Switch roles and repeat.

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