Kearl LLC BAFO Attachment 3 Questionnaire.pdf

Attachment 3 - Questionnaire

D E PA R

Solicitation No.: BPM006108 T M E N T OF

ECONOM I C SECURITY

Description: Vending Equipment and Related Services

Your Partner For A Stronger Arizona The Offeror shall provide a narrative response to each question that demonstrates their understanding of the Scope of Work.

Question I: Company Profile The Offeror must include a narrative description of its organization. The narrative must include the following:

1.1 Brief overview of business operations, with an emphasis on experience and expertise in regard to the scope of work.

1.2 Address of "Main Office" (e.g., Corporate Headquarters), and any satellite offices responsible for the performance of the proposed task(s).

1.3 Offeror's organizational chart relevant to the contract, specifically identifying the key point of contact for all questions related to the submitted offer.

Offeror Response:

1.1 Brief Overview of Business Operations

I started a vending machine business in 2016 after I bought a small route. Since then I’ve expanded and grown. My brother, mom and also full time employee currently help run the operations. We have a warehouse where we pre-kit all of our products before stocking the locations. I’ve had to learn how to do my own repairs and diagnostics over the years. In 2020 I started moving vending machines, safes and toolboxes for myself and other vendors. When it comes to heavy items it’s where I personally have focused on and excelled.

Our vending machines accept both cash and major credit cards, providing maximum convenience for users. Additionally, we offer micro market services, transforming breakrooms with self-checkout kiosks that provide fresh food and snacks to enhance workplace productivity.

Through years of operating a vending machine services business, we have gained extensive experience not only in the installation, management, servicing, and stocking of vending machines but also in their repair and transportation. Our expertise allows us to handle all aspects of vending machine perations, ensuring that machines remain fully functional and well-stocked for businesses, including dealerships, schools, hotels, and healthcare facilities.

1.2 Address of Main Office and Satellite Offices

394 E Julian Dr

Gilbert Arizona 85295

Phone: (602) 935-4209

1.3 Organizational Chart and Key Point of Contact

For all questions related to submitted offers and services, the key point of contact is:

Ryan Kearl – Owner/CEO

Phone: (602) 935-4209

Email: ryan@curlvending.com

Question 2: Company Experience

2.1 Describe your organization's experience and capability to perform services for Vending Machine Purchase, Installation and Training as outlined in Scope of Work section 4.1

2.2 Regarding the staff who will be performing the service, their experience and years of service include specific examples, knowledge, skills, education, and certification.

2.3 Describe your organization's experience and capability to perform services for Repair and Maintenance of Vending Machines as outlined in Scope of Work section 4.2

2.4 Regarding the staff who will be performing the service, their experience and years of service include specific examples, knowledge, skills, education, and certification.

2.5 Describe your organization's experience and capability to perform services Vending Machines & Related Equipment Moving/Relocation Services as outlined in Scope of Work section 4.3

2.6 Regarding the staff who will be performing the service, their experience and years of service include specific examples, knowledge, skills, education, and certification Offeror Response:

2.1 Describe your organization's experience and capability to perform services for Vending Machine

Purchase, Installation and Training as outlined in Scope of Work section 4.1

Owning and operating a vending machine company has taught us what works best to have a successful location. The best advice I give vendors is to put your contact phone number on vending machines for customers to call. This allows the best customer service, ability to ask questions to understand any problems and create trust. Why I mention this is because by understanding what customers need I can properly set up and install machines and know what the biggest downfalls and issues will arise when placing a vending machine. With this knowledge it helps other vendors know what to primarily focus on to have a successful location.

2.2 Regarding the staff who will be performing the service, their experience and years of service include specific examples, knowledge, skills, education, and certification.

Bryson Kearl has been working since 2020. Main focus is repairs and diagnostics, and keeping machines up and running. Bryson has gained vast experience installing and fixing our machines, he is on the field every week making sure the machines are in perfect working order.

Ryan Kearl has been working on machines and refurbishing machines since 2016. I would take old machines and make them operational and reliable. This helped save a lot of money and allowed expansion of the business. Since 2020 I’ve bought all the needed equipment to fixa machines. I am able to remove the entire door off from machines to get them to fit in elevators or doorways that are small. There hasn’t ever been a situation that I have not been able to complete a move. Clamshelling machines is important and knowing how to do so allows ease of movement. Removing doors of the building is a big deal as sometimes there are narrow hallways and machines wouldn’t fit.

I’ve been told many times that I make moving of the machines look easy. That I’m more professional.

That I am the best mover they’ve come across.

2.3 Experience in Repair and Maintenance of Vending Machines

Kearl LLC has extensive experience in vending machine repair and maintenance, gained through years of managing and servicing our own vending machines. Operating a vending business firsthand allowed us to develop deep technical expertise in troubleshooting mechanical failures, and payment system malfunctions.

We specialize in diagnosing and repairing a wide range of vending machine issues, including:

• Payment system malfunctions – Repairing or replacing bill acceptors, coin mechanisms, and cashless readers

• Mechanical breakdowns – Fixing issues with motors, product dispensers, and keypad malfunctions

• Software and firmware updates – Keeping machines operational and up to date

Our goal is to provide fast, reliable repair services that minimize downtime and keep machines functioning efficiently.

2.4 Staff Experience – Repair and Maintenance

Our repair technicians bring years of hands-on experience working with vending machines of all major brands and models. Their qualifications include:

• Advanced troubleshooting skills for diagnosing vending machine failures

• Extensive knowledge of payment systems, including cash, card, and mobile payments

• Training in firmware and software updates to ensure machines run smoothly

• Ongoing education in vending machine technology and repair best practices

Our team’s experience ensures that businesses receive expert repair and maintenance services, keeping vending machines in optimal working condition.

2.5 Experience in Vending Machine & Related Equipment Moving/Relocation

Moving a vending machine requires specialized knowledge and handling techniques—expertise that

Kearl LLC has developed from years of working with vending machines firsthand. Unlike general movers, we understand the complexity of transporting vending machines safely and efficiently.

We provide full-service vending machine relocation, including:

• Safe disconnection, securing, and preparation before transport

• Specialized equipment for lifting, moving, and loading heavy vending machines

• Secure transportation to prevent internal and external machine damage

• Reinstallation and calibration at the new location

Beyond vending machines, we also move heavy equipment such as toolboxes, safes, and scissor lifts, ensuring secure transport and proper setup at the destination.

2.6 Staff Experience – Moving/Relocation

Our moving specialists are trained in:

• Proper vending machine lifting and securing techniques to prevent damage

• Using specialized moving equipment to transport heavy machinery safely

• Reinstalling and calibrating vending machines after relocation • Adhering to safety protocols when handling heavy loads

With our unique background in vending machine operations, repair, and transportation, Kearl LLC offers specialized moving services that general movers cannot match. Our expertise ensures that vending machines are relocated safely, efficiently, and ready for immediate use at their new location.

Question 3: Certificates and Licenses

3.1 Submit copies of all applicable certificates and licenses that support the Offeror's ability to provide the related goods/services being proposed.

Offeror Response:

Doing maintenance and repairs in house is a must need to have a successful vending machine company. This unique skill set has been self taught since starting in 2016. You can’t have a machine down without losing confidence in your customers and locations so we have learned to get them in constant working order.