JETS 2.0 - RFP - SP4709-23-R-0001.pdf

SECTION

15A. NAME AND

ADDRESS

OF OFFEROR

SOLICITATION, OFFER, AND AWARD 1. This Contract is a Rated Order under the Defense Priorities and Allocations System (DPAS) - Code of Federal Regulations - at 15 CFR 700.

RATING PAGE OF PAGES

2. CONTRACT NUMBER 3. SOLICITATION NUMBER 4. TYPE OF SOLICITATION 5. DATE ISSUED 6. REQUISITION/PURCHASE NUMBER

CODE7. ISSUED BY 8. ADDRESS OFFER TO (If other than item 7)

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

SOLICITATION

9. Sealed offers in original and copies for furnishings the supplies or services in the Schedule will be received at the place specified in item 8, or if hand carried, in the depository located in until local time

CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision Number 52.214-7 or 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

10. FOR

INFORMATION

CALL:

A. NAME B. TELEPHONE (NO COLLECT CALLS)

AREA CODE NUMBER EXTENSION

C. EMAIL ADDRESS

11. TABLE OF CONTENTS

(X) DESCRIPTION PAGE(S) (X) SECTION PAGE(S)DESCRIPTION

A

B

C

D

E

F

G

H

I

J

K

L

M EVALUATION FACTORS FOR AWARD

INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

REPRESENTATIONS, CERTIFICATIONS AND OTHER

STATEMENTS OF OFFERORS

PART IV - REPRESENTATIONS AND INSTRUCTIONS

LIST OF ATTACHMENTS

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

CONTRACT CLAUSESSOLICITATION/CONTRACT FORM

SUPPLIES OR SERVICES AND PRICES/COSTS

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

PACKAGING AND MARKING

INSPECTION AND ACCEPTANCE

DELIVERIES OR PERFORMANCE

CONTRACT ADMINISTRATION DATA

SPECIAL CONTRACT REQUIREMENTS

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

OFFER (Must be fully completed by offeror)

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (60 calendar days unless a different period is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT

(See Section I, Clause Number 52.232-8)

14. ACKNOWLEDGMENT OF AMENDMENTS

(The offeror acknowledges receipt of amendments to the SOLICITATION for offerors and related documents numbered and dated):

10 CALENDAR DAYS (%) 20 CALENDAR DAYS (%) 30 CALENDAR DAYS (%) CALENDAR DAYS (%)

DATEAMENDMENT NUMBERAMENDMENT NUMBER DATE

CODE FACILITY 16. NAME AND THE TITLE OF PERSON AUTHORIZED TO SIGN OFFER

(Type or print)

15B. TELEPHONE NUMBER

AREA CODE NUMBER EXTENSION

15C. CHECK IF REMITTANCE ADDRESS IS

DIFFERENT FROM ABOVE - ENTER

SUCH ADDRESS IN SCHEDULE.

17. SIGNATURE 18. OFFER DATE

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEMS NUMBERED 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

22. AUTHORITY FOR USING OTHER THAN FULL OPEN COMPETITION UNDER THE

UNITED STATES CODE AT:

10 U.S.C. 3204(a) ( )41 U.S.C. 3304(a)

24. ADMINISTERED BY (If other than Item 7)

26. NAME OF CONTRACTING OFFICER (Type or print)

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

AUTHORIZED FOR LOCAL REPRODUCTION

Previous edition is unusable

23. SUBMIT INVOICES TO ADDRESS SHOWN IN

(4 copies unless otherwise specified)

25. PAYMENT WILL BE MADE BY

27. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

28. AWARD DATE

CODE

ITEM

STANDARD FORM 33 (REV. 12/2022)

Prescribed by GSA - FAR (48 CFR) 53.214 (c)

SEALED BID (IFB) INVITATION FOR BID

NEGOTIATED (RFP) REQUEST FOR

PROPOSAL

(Hour) (Date)

PART I - THE SCHEDULE PART II - CONTRACT CLAUSES

1 256

SP4709

DLA Contracting Services Office - Philadelphia (DCSO-P) 700 Robbins Avenue, Building 6D435, Philadelphia, PA 19111

SP4709-23-R-0001

ELECTRONIC

E-MAIL SUBMISSION (SEE PAGE 236) 3:00 PM

Charles Fitzsimmons, Jr. Charles.Fitzsimmons@dla.mil

153 247

5/24/2023

215 7370976

4/5/2023

Charles Fitzsimmons, Jr.

DLA J6 Enterprise Technology Services (JETS) 2.0

SP4709-23-R-0001

CONTENTS

REMINDERS …………………………………………………………………………………….6

PART I – THE SCHEDULE ……………………………………………………………………..7

SECTION B: SUPPLIES OR SERVICES AND PRICE/COSTS ………………………………..7

B.1 Firm-Fixed Price Labor Rates ………………………………………………………..9

B.2 Contract Maximum Dollar Value …………………………………………………...11

B.3 Guaranteed Minimum ………………………………………………………………11

SECTION C: STATEMENT OF WORK (SOW) ………………………………………………12

C.1 Background …………………………………………………………………………12

C.2 Objective ……………………………………………………………………………12

C.3 Scope ………………………………………………………………………………..14

C.4 Task Area Requirements ……………………………………………………………15

C.4.1 Task Area 1 – Network and Telecom Services …………………………...15

C.4.2 Task Area 2 – Technology Services ………………………………………17

C.4.3 Task Area 3 – Enterprise Service Delivery (ESD) ………………………..47

C.4.4 Task Area 4 – Defense Business Systems (DBS) Life Cycle Management:

Acquisition, Development, Sustainment, Maintenance, and Technical Support ..50

C.4.5 Task Area 5 – Lifecycle Program Support Services ……………………...62

C.4.6 Task Area 6 – Cybersecurity Support Services …………………………...71

C.4.7 Task Area 7 – Program/Project Management Support ……………………88

C.4.8 Task Area 8 – Enterprise Support Services ……………………………….98

C.4.9 Task Area 9 – Technical Support ………………………………………..100

C.4.10 Task Area 10 – Cloud Hosting Services ……………………………….122

C.4.11 Task Area 11 – Data and Information Governance Analytics Services ..123

C.4.12 Task Area 12 – Modernization of Application Hosting Environments ..127

C.5 Place of Performance ……………………………………………………………...132

C.6 Ordering Period ……………………………………………………………………132

C.7 Travel and Other Direct Costs (ODCs) ……………………………………………133

C.7.1 Travel ……………………………………………………………………133

C.7.2 Other Direct Costs (ODCs) ……………………………………………...133

C.8 Government Furnished Equipment/Government Furnished Information …………134

C.9 Special Requirements ……………………………………………………………...134

C.9.1 Common Access Card (CAC) Procedures ………………………………135

C.10 Personnel Requirements ………………………………………………………….139

C.10.1 Personnel Minimum Requirements …………………………………….139

C.10.2 Key Personnel Requirements …………………………………………..140

C.10.3 Non-Key Personnel Positions …………………………………………..141

C.11 Privacy Act Requirements ………………………………………………………..141

C.11.1 Privacy and Security Safeguards ……………………………………….142

C.12 Data Use, Disclosure of Information and Handling of Sensitive Information (Including Personally Identifiable Information) ……………………………………….142

C.13 Compliance Section ………………………………………………………………143

C.13.1 Policies and Standards ………………………………………………….144

SECTION D: PACKAGING AND MARKING ………………………………………………145

SECTION E. INSPECTION AND ACCEPTANCE …………………………………………..145

SECTION F. DELIVERIES OR PERFORMANCE …………………………………………..145

F.1 Place of Performance ………………………………………………………………145

F.2 Deliverables ………………………………………………………………………..145

F.3 Monitoring and Surveillance ………………………………………………………146

F.3.1 Performance Requirements Summary …………………………………...146

F.3.2 Method of Surveillance …………………………………………………..147

F.3.2.1 Inspection and Acceptance Criteria ……………………………147

F.3.2.2 Surveillance Schedule/Staff ……………………………………147

F.3.3 General Acceptance Criteria ……………………………………………..148

F.3.3.1 Fixed Price Performance Based Service Contract Payments ….149

F.3.3.2 Performance Review and Payments …………………………...149

SECTION G. CONTRACT ADMINISTRATION DATA ……………………………………152

G.1 Contract Administration …………………………………………………………...152

G.2 Communication ……………………………………………………………………152

G.3 Contracting Officer’s Representative (COR) ……………………………………...152

G.4 Invoices ……………………………………………………………………………152

SECTION H. SPECIAL CONTRACT REQUIREMENTS …………………………………...153

H.1 Proposal Evaluation/IDIQ Award Determination …………………………………153

H.2 Off-Ramp/On-Ramp ………………………………………………………………154

H.2.1 Off-Ramp ………………………………………………………………..154

H.2.2 On-Ramp ………………………………………………………………...155

H.3 Fair Opportunity – Ordering/Task Order Request Process ………………………..156

H.4 Organization Conflict of Interest ………………………………………………….159

H.4.1 Organizational Conflict of Interest Mitigation Plan …………………….160

H.4.2 Notice of Potential Organization Conflicts of Interest …………………..161

H.4.3 Disclosure of Organizational Conflict of Interest after Contract Award ..162

H.4.4 Limitation of Future Contracting ………………………………………..163

H.5 Period of Performance (PoP) ……………………………………………………...163

H.6 Pre-Proposal Conference …………………………………………………………..164

H.7 Small Business Participation ………………………………………………………165

H.8 Subcontracting Plan ……………………………………………………………….166

PART II – CONTRACT CLAUSES …………………………………………………………..167

SECTION I. SOLICITATION PROVISIONS AND CLAUSES ……………………………..167

PART III – LIST OF DOCUMENTS, EXHIBITS, AND OTHER ATTACHMENTS ……….207

SECTION J: LIST OF DOCUMENTS, EXHIBITS, AND OTHER ATTACHMENTS ……...207

J.1 ATTACHMENT 1: Contractor Site Rates …………………………………………207

J.2 ATTACHMENT 2: Government Site Rates ……………………………………….207

J.3 ATTACHMENT 3: Labor Category Descriptions …………………………………207

J.4 ATTACHMENT 4: Key Personnel Resume Template …………………………….207

J.5 ATTACHMENT 5: JETS NDA COI Agreement .…………………………………207

J.6 ATTACHMENT 6: JETS 2.0 Question Template………………………………….207

J.7 ATTACHMENT 7: Small Business Participation Template ………………………207

PART IV – REPRESENTATIONS AND INSTRUCTIONS …………………………………207

SECTION K: REPRESENTATIONS, CERTIFICATIONS, AND OTHER STATEMENTS OF

OFFERORS OR RESPONDENTS ……………………………………………………………207

SECTION L: SPECIAL INSTRUCTIONS, CONDITIONS, AND NOTICES TO

OFFERORS ……………………………………………………………………………………222

L.1: Special Instructions/Conditions/Notices to Offerors for Submittal of Source Selection Proposal Information ………………………………………………………..233

L.2: Submission Instructions …………………………………………………………..236

L.3: Documentation Requirements …………………………………………………….236

L.4: Electronic Response ………………………………………………………………237

L.5: Proposal Content …………………………………………………………

L.6: Volume 1: Non-Price Proposal ……………………………………………………240

L.7: Volume 2: Cost/Price Proposal …………………………………………………...245

SECTION M: EVALUATION FACTORS FOR AWARD …………………………………...247

M.1 Basis for Award …………………………………………………………………...247

M.2 Evaluation for Award ……………………………………………………………..249

M.3 Non-Price Evaluation ……………………………………………………………..250

M.3.1 Factor 1: Technical Merit ……………………………………………….250

M.3.1.1 Subfactor A: Technical Approach …………………………….250

M.3.1.2 Subfactor B: Management Approach …………………………251

M.3.2 Factor 2: Partnering and Strategic Alliance …………………………….253

M.3.3 Factor 3: Key Personnel…………………………………………………254

M.3.4 Factor 4: Small Business Participation ………………………………….254

M.4 Cost/Price Evaluation ……………………………………………………………..255

M.4.1 Hourly Ceiling Rates ……………………………………………………255

M.4.2 Total Evaluated Price …………………………………………………...255

M.4.3 Defense Contract Audit Agency (DCAA) Approved Accounting System ………………………………………………………………………….255

PLEASE SEE BELOW REMINDERS

Number Reminder Check 1 Fill-In and sign SF33 as required 2 Sign and return any/all amendments 3 Return one (1) completed copy (all requirements) of the solicitation

Prepare and return electronic (PDF/Excel Spreadsheet(s)) copies/documents of the Business Proposal, Non-Price Proposal and copies/documents of the Cost/Price Proposal (Section L.1 for Submission Instructions)

5 Submit your best offer 6 Submit a Small Business Subcontracting Plan if your firm is a large business 7 Submit letter(s) of commitment from Strategic Alliance(s) 8 Submit letter of commitment from Program Manager 9 Check your math for accuracy on your Price Proposal 10 Submit questions to Contracting Officer before Questions closing date 11 Return all parts of proposal before closing date

PART I: THE SCHEDULE

SECTION B: SUPPLIES OR SERVICES AND PRICES/COSTS

SCHEDULE CONTINUED

ITEM NO. SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 Base Period:

Task Area 1 – Network And Telecommunication Services (Firm-Fixed Price)

1.00 UN

0002 Base Period:

Task Area 2 – Technology Services (Firm-Fixed Price)

1.00 UN

0003 Base Period:

Task Area 3 – Enterprise Services Delivery (ESD) (Firm-Fixed Price)

1.00 UN

0004 Base Period:

Task Area 4 – Defense Business System (DBS) Life Cycle Management:

Acquisition, Development, Sustainment, Maintenance and Technical Support (Firm-Fixed Price)

1.00 UN

0005 Base Period:

Task Area 5 – Lifecycle Program Support Services (Firm-Fixed Price)

1.00 UN

0006 Base Period:

Task Area 6 – Cyber Security Support Services (Firm-Fixed Price)

1.00 UN

0007 Base Period:

Task Area 7 – Program/Project Management Support (Firm-Fixed Price)

1.00 UN

0008 Base Period:

Task Area 8 – Enterprise Support Services (Firm-Fixed Price)

1.00 UN

0009 Base Period:

Task Area 9 – Technical Support (Firm-Fixed Price)

1.00 UN

0010 Base Period:

Task Area 10 – Cloud Hosting Services (Firm-Fixed Price)

1.00 UN

0011 Base Period:

Task Area 11 – Data and Information Governance Analytics Services (Firm-Fixed Price)

1.00 UN

0012 Base Period:

Task Area 12 – Modernization of Application Hosting Environments (Firm-Fixed Price)

1.00 UN

0013 Base Period:

Incidental Materials and Other Direct Costs (Firm-Fixed Price)

1.00 UN

0014 Base Period:

Incidental Materials and Other Direct Costs (Time & Material)

1.00 UN

0015 Base Period:

Travel (Time & Material)

1.00 UN

0016 Base Period:

JETS IT Services (Cost Plus Incentive Fee)

1.00 UN

0017 Base Period:

JETS IT Services (Cost Plus Award Fee)

1.00 UN

0018 Base Period:

JETS IT Services (Fixed Price Incentive Fee – Firm Targets)

1.00 UN

0019 Base Period:

JETS IT Services (Fixed Price Incentive Fee – Successive Targets)

1.00 UN

0020 Option Period:

Task Area 1 – Network And Telecommunication Services (Firm-Fixed Price)

1.00 UN

0021 Option Period:

Task Area 2 – Technology Services (Firm-Fixed Price)

1.00 UN

0022 Option Period:

Task Area 3 – Enterprise Services Delivery (ESD) (Firm-Fixed Price)

1.00 UN

0023 Option Period:

Task Area 4 – Defense Business System (DBS) Life Cycle Management:

Acquisition, Development, Sustainment, Maintenance and Technical Support (Firm-Fixed Price)

1.00 UN

0024 Option Period:

Task Area 5 – Lifecycle Program Support Services (Firm-Fixed Price)

1.00 UN

0025 Option Period:

Task Area 6 – Cyber Security Support Services (Firm-Fixed Price)

1.00 UN

0026 Option Period:

Task Area 7 – Program/Project Management Support (Firm-Fixed Price)

0027 Option Period: 1.00 UN

Task Area 8 – Enterprise Support Services (Firm-Fixed Price)

0028 Option Period:

Task Area 9 – Technical Support (Firm-Fixed Price)

1.00 UN

0029 Option Period:

Task Area 10 – Cloud Hosting Services (Firm-Fixed Price)

1.00 UN

0030 Option Period:

Task Area 11 – Data and Information Governance Analytics Services (Firm-Fixed Price)

1.00 UN

0031 Option Period:

Task Area 12 – Modernization of Application Hosting Environments (Firm-Fixed Price)

1.00 UN

0032 Option Period:

Incidental Materials and Other Direct Costs (Firm-Fixed Price)

1.00 UN

0033 Option Period:

Incidental Materials and Other Direct Costs (Time & Material)

1.00 UN

0034 Option Period:

Travel (Time & Material)

1.00 UN

0035 Option Period:

JETS IT Services (Cost Plus Incentive Fee)

1.00 UN

0036 Option Period:

JETS IT Services (Cost Plus Award Fee)

1.00 UN

0037 Option Period:

JETS IT Services (Fixed Price Incentive Fee – Firm Targets)

1.00 UN

0038 Option Period:

JETS IT Services (Fixed Price Incentive Fee – Successive Targets)

B1. FIRM-FIXED PRICE LABOR RATES

a. Government Site Rates – When performing at Government sites, the contractor shall furnish fully burdened personnel rates which do not reflect costs for government provided resources. The Government will provide only office space, furniture, and office equipment and supplies, as described in Section C.8 of the Performance Work Statement.

b. Contractor Site Rates – When performing at a contractor site, the contractor shall furnish fully burdened personnel rates, which include costs for office space and all normal supplies and services required to support the work. This includes, but is not limited to, telephones, faxes, copiers, personal computers, postage (to include courier services such as Federal Express), ordinary business software (e.g., word processing, spreadsheets, graphics, etc.), normal copying and reproduction costs.

c. Rates offered by contractors shall reflect fully burdened hourly rates for each labor category (LCAT). The fully burdened labor rates shall include all direct, indirect, general and administrative costs and profit associated with providing the required skill. The fully-burdened labor rates shall include all labor and labor-related costs, such as, but not limited to, the following list of representative labor-related costs:

salaries, wages, bonuses to include stock bonuses, incentive awards, employee stock options, stock appreciation rights, employee stock ownership plans, employee insurance, fringe benefits, contributions to pension, other post-retirement benefits, annuity, employee incentive compensation plans, incentive pay, shift differentials, overtime, vacation time, sick pay, holidays, and all other allowances based upon a comprehensive employee compensation plan. Contractor site rates shall also include contractor-provided facilities, furniture, equipment, supplies, tool kits, employee training and overhead amounts required for work at contractor site rates. This includes, but is not limited to, telephones, facsimile machines and their telecommunications lines, copiers, personal computers, postage (to include courier services such as Federal Express), ordinary business software, such as word processing, spreadsheets, graphics, normal copying and reproduction costs.

d. The rates that are set-forth in the IDIQ contract are ceiling rates and cannot be exceeded on any resultant task order. A contractor may offer multiple ceiling rates for task orders that have a period of performance that spans across multiple IDIQ years;

however, the subsequent year’s rates shall only take effect when the task order period of performance crosses into the next IDIQ year. For example, if a task order’s performance spans across the IDIQ year one and year two, each year’s ceiling rates will apply for the relevant time periods. The established ceiling rates shall only reflect services performed within the Continental United States (CONUS). All costs excluded from the established ceiling rates associated with services performed Outside the Continental United States (OCONUS) shall be priced via Other Direct Costs (ODCs).

e. In the event a task order requires services to be performed OCONUS and work is required for which the contractor can be expected to incur costs specific to OCONUS performance, such as Defense Base Act Insurance Coverage for OCONUS contractors, relocation, overseas health care, OCONUS overhead operating costs, work visas, vehicle lease, OCONUS cell phone card, meals and incidental expenses, overseas housing allowance, and cost of living allowance, consideration will be given to pricing these costs on a Firm-Fixed Price (FFP),Time and Material (T&M), or Cost basis as ODCs. The task order Performance Work Statement (PWS) will identify which OCONUS costs will be required to be offered as FFP, T&M CLINs or Cost

CLIN.

f. After award, the Government will disclose the ceiling rates for each awardee for IDIQ years 1 through 12 for both Government and Contractor Sites. The ceiling rates of all awardees will be disseminated to each awarded offeror at the time of award. In accordance with the solicitation, the ceiling rates represent the highest hourly rate an awardee can offer during post-award task order competitions, and offerors will be encouraged to provide discounts off of their ceiling rates during the task order award process.

B2. CONTRACT MAXIMUM DOLLAR VALUE

This solicitation will result in award of Indefinite-Delivery/Indefinite-Quantity (ID/IQ) contracts against which it is planned to award Firm-Fixed Price (FFP), Cost Plus Incentive Fee (CPIF), Cost Plus Award Fee (CPAF) and Fixed Price Incentive Fee (FPIF) task orders. Contractors will be asked to submit proposals representing ceiling rates for labor categories set forth in a “Labor Rate Table” as provided in the solicitation.

Resulting task orders will be firm-fixed price for commercial services. Cost Plus Incentive Fee (CPIF), Cost Plus Award Fee (CPAF), and Fixed Price Incentive (Firm Target) (FPI-FT) and Fixed Price Incentive (Successive Targets) (FPI-ST) CLINs will meet the Cost Reimbursement and Incentive Fee needs of the customer in the most efficient and effective way when non-commercial services apply. In addition, Time and Material (T&M) and FFP CLINs will be utilized for travel and other direct cost (ODC) expenses on Firm-Fixed Price commercial task orders. Because commercial and non-commercial services will be acquired, all applicable clauses (for commercial and non-commercial services) will be included in the RFP. The appropriate CLINS will be established for each individual task order. The total amount of all orders placed against all IDIQ contracts resulting from this solicitation shall not exceed $12B over a five (5) year base period and a five (5) year option period (i.e. a potential ten (10) year period of performance). The entire program will have a $12B maximum ceiling, meaning no more than $12B will be obligated against ALL of the IDIQ contracts awarded.

B3. GUARANTEED MINIMUM

The guaranteed minimum amount is $2,500.00 for the life of each contract. The aggregate value of task orders issued during the contract will be applied to the guaranteed minimum for each IDIQ awardee. When the aggregate of task orders for each awardee equals or exceeds the guaranteed minimum, the guaranteed minimum will have been met and the Government’s obligations with regard to the guarantee will have been satisfied.

SECTION C: STATEMENT OF WORK (SOW)

C.1 BACKGROUND

Defense Logistics Agency (DLA) Information Operations J6 is the Agency’s knowledge broker, providing comprehensive, best practice Information Technology (IT) support to the Department of Defense (DOD) and DLA Business Community resulting in high quality information systems, customer support, efficient and economical computing, data management, electronic business, and telecommunications services.

The DLA IT Enterprise manages the execution of IT projects across the Agency. Specifically, it serves as the Information Operations business services broker, assessing, developing, and delivering a full range of IT solutions necessary to support the transformation and sustainment of the Information Operations mission and its associated commitment to the warfighter. Mission areas include the sustainment and evolution of an overarching DLA enterprise architecture, determination of proposed solutions, delivery of desired solutions (including oversight of related field activities, and sustainment of those solutions that are initially developed and delivered under a program manager), assurance that the solutions meet customer needs, and the effective integration of DLA’s IT solutions with other existing or planned logistics IT solutions in DOD.

J6 Mission also includes applied research and development efforts to investigate and deliver new capabilities to address DOD and DLA logistics and industrial base challenges and deliver those to the DLA Sustainment team. Additionally, J6 guides and oversees the operations and ongoing transformation of related field and headquarters activities that provide cataloging and transactional processing support for the entire DOD logistics system and our numerous Federal customers.

This statement of work describes overall IT requirements supporting DLA’s near-term and future needs and goals. A more detailed Performance Work Statement will be included as part of each task order.

C.2 OBJECTIVE

This acquisition is intended to support technology service requirements across the DLA Information Operations Enterprise, the DLA Program Executive Offices (PEO), Research and Development Program Management Office, and all other technology service requirements currently supported through DLA Contracting Services Office (DCSO) acquisitions.

The below list (while not all inclusive) provides a sample of the active DLA systems, applications, programs, and initiatives that may be supported under the resultant IDIQ awards:

Account Management and Provisioning System (AMPS) Acquisition Modernization Technology Research Acquisition Streamlining and Standardization Information System (ASSIST) Advanced Microcircuit Emulation Automated Testing Business Intelligence (BI) Platforms

Center of Planning & Excellence (CoPE) Commercial and Government Entity (CAGE) DoD DATA (DDATA)/DoD Gateway Services (DGATE) / e-Business Gateway

(EBUS)

Defense Agencies Initiative (DAI) Defense Automatic Addressing System (DAAS) Defense Enterprise Data Standard Office (DEDSO) Defense Medical Logistics Standard Support (DMLSS-W) Defense Property Accountability System (DPAS) Digital Business Transformation Disposition Integration Web (DIW) Distribution Standard System (DSS)/ Warehouse Management System (WMS) DLA Distribution Mapping System (DDMS) Document Automated Content Services (DACS) Document Services Online (DSO) Electronic Document Access (EDA) Employee Activity Guide for Labor Entry (EAGLE) Energy Readiness Program Enterprise Application Program Enterprise Business System (EBS) Enterprise Data Warehouse (EDW) Enterprise Media Federal Logistics Information Portfolio Data Warehouse (FPDW) Federal Logistics Information System (FLIS) Federal Logistics Information System Web Inquiry (WEB-FLIS) Federal Mall (FEDMALL) Fuels Manager Defense (FMD) Functional Executive Agent Medical Support (FEAMS) Global Exchange Services (GEX) Governance Risk & Compliance (GRC) Hazardous Material Management System (HMMS) Human Resource Management (HRM) Integrated Data Environment (IDE) Joint Additive Manufacturing Model Exchange (JAMMEX) Joint Contingency Contracting System (JCCS) Joint Contingency Expeditionary Services (JCXS) Legacy System Modernization Mapping Enterprise Business System (MEBS) Procurement Integrated Enterprise Environment (PIEE) Common Operating

Environment (COE) Purchase Card Online System (PCOLS) Robotic Process Automation (RPA) Standard Procurement System (SPS) Strategic Distribution and Disposition

Subsistence Total Order and Receipt Electronic System (STORES) Supply Chain Management (SCM) Technical Data Management Transformation (TDMT) Technical Order Distribute and Print Gateway (TODPG) Voucher Attachment System (VAS-TPS) Wide Area Workflow (WAWF)

C.3 SCOPE

JETS Contractors shall provide the full range of IT services, technical and management expertise that support applications, software, hardware, infrastructure, systems, and research and development across the DLA IT Enterprise. Support will be provided for information technology solutions, technical support, maintenance, and sustainment; operations support;

application development, maintenance, and technical support; and lifecycle management. This acquisition also supports administrative program management support for IT program offices and the DLA Information Operations (J6) Office. Additionally, this contract will support the DLA Information Technology R&D program which executes programs and projects for all of DLA participating in programs in the Defense Industrial Base Manufacturing and Small Business Innovation Research. To ensure support for the entire DLA R&D Program, a broad range of scientific, technical, and engineering disciplines are needed to support the established programs.

While JETS will primarily support DLA IT services requirements, the resultant contracts will also allow for de-centralized ordering by other DoD agencies.

While this SOW identifies the general service areas, the suite of resulting contracts and subsequent task orders are intended to satisfy the full range of IT-related requirements within these areas of services. With the pace of technology change, it is difficult to anticipate how the Government’s IT requirements and individual programs will evolve over the life of these contracts.

All Task Orders (TOs) issued off the Indefinite Delivery Indefinite Quantity (IDIQ) contract(s) will be performance-based acquisitions utilizing a Performance Work Statement (PWS).

Following the award of the IDIQ contracts, the specific scope of each effort will be based on the specific tasks to be set forth in individual task orders, but may include lifecycle tasks in one or more of the following areas:

TASK AREA 1: Network and Telecommunication Services

TASK AREA 2: Technology Services

TASK AREA 3: Enterprise Service Delivery (ESD)

TASK AREA 4: Defense Business System (DBS) Life Cycle Management: Acquisition, Development, Sustainment, Maintenance and Technical Support

TASK AREA 5: Lifecycle Program Support Services

TASK AREA 6: Cyber Security Support Services

TASK AREA 7: Program/Project Management Support

TASK AREA 8: Enterprise Support Services

TASK AREA 9: Technical Support

TASK AREA 10: Cloud Hosting Services

TASK AREA 11: Data and Information Governance Analytics Services

TASK AREA 12: Modernization of Application Hosting Environments

In accordance with FAR Part 7.503(d) and OFPP Policy Letter 11-01, task orders issued for any Task Area that involves functions closely associated with inherently governmental functions shall include measures to ensure that DLA J6 has sufficient internal capability to maintain control over functions that are central to DLA’s mission and operations, and that appropriate levels of government oversight exist in the task order level PWS.

The place of performance for these tasks is within the DLA Headquarter complex located at Fort Belvoir, Virginia as well as satellite offices in and around the Northern Virginia/Washington D.C. metro area and DOD locations both CONUS and OCONUS. All solutions and services must meet DLA policies, standards, and procedures as identified by individual Task Orders (TOs) (e.g., enterprise architecture, information assurance, and personnel, physical and system security). Additional place of performances may be required for outside agency support.

C.4 TASK AREA REQUIREMENTS

C.4.1 TASK AREA 1 – NETWORK AND TELECOM SERVICES

The Contractor shall provide operations support, application support and full lifecycle support for the range of solutions and services supporting DLA’s Business, Operations and Logistics System, including full lifecycle solution and service support necessary to meet requirements of this contract and individual TOs as related to Enterprise Technology Services.

Operations Support: All solutions and services must meet DLA policies, standards, and procedures as identified by individual TOs (e.g., enterprise architecture, information assurance, and personnel, physical and system security). All contractor solutions and services shall perform routine maintenance during regular periods scheduled in advance and approved by DLA J6. The contractor will ensure that systems will be unavailable during maintenance windows only to the extent necessary for systems maintenance purposes.

The contractor may be required to perform the required services as follows:

a. Network Management (Local Area Network (LAN)/Wide Area Network (WAN)) - The contractor shall update/change configuration files, provide support doing refresh of hardware and firmware, research and apply compliance requirements (patch management). This support involves preventive and corrective measures and shall comply with configuration management documentation requirements. Evaluates the introduction of new network sites, services, and products. Plans, designs, implements, tests and/or deploys the new products. Includes Office and Industrial Wireless Network design to include heatmapping, installation and support. Supports WAN acceleration to optimize network traffic and reduce latency. Support includes those network segments assigned to DLA as part of the whole end-to-end network capabilities delivery shared by DISA and other 3rd party entities in support of DLA.

b. Service Desk Support - The contractor shall provide real-time monitoring of DLA’s WAN (both classified and unclassified) using state of the art network monitoring and management tools, responding to anomalies depicted by automated network alerts, and conducting initial triage to resolve errors within the network infrastructure to ensure continuous operation of DLA’s critical applications and business services.

c. Firewall - The contractor shall update/change Access Control List (ACL) rules, Intrusion Detection System/Intrusion Prevention System (IDS/IPS) infrastructure, refresh security hardware and firmware, research and apply compliance requirements (Security Technical Implementation Guide (STIGs), etc.). Involves administration as well as preventive and corrective measures. Performs troubleshooting.

d. Cabling/Wiring – The contractor shall install outside plant (OSP) and inside plant (ISP) network, voice/data, and Storage Area Network (SAN) infrastructure platform and products and may be required to complete Campus Area Network (CAN) and LAN cabling/wiring projects as identified in the individual task orders.

e. Voice over Internet Protocol (VoIP) – The contractor shall provide design, engineering, implementation, and sustainment expertise to implement, test and/or deploy Government Furnished Equipment (GFE). The contractor shall provide special reports as required on the usage of the system.

f. Private Branch Exchange (PBX) - The contractor shall maintain PBX/systems, circuits, and associated hardware. Interfaces with the commercial carrier(s) to troubleshoot and resolve issues.

g. Video/Video Teleconference (VTC)

1. Video/VTC Engineering - The contractor shall be responsible for planning, engineering, testing, tuning, configuration, and support of VTC technologies such as media servers and associated software on both classified and unclassified VTC infrastructure. Additional responsibilities include streaming video engineering.

Provides client consulting and training on control, interfaces, and use of the Audio/Video, VTC and streaming video equipment and software. Tests and registers new customer sites, ensures operation and STIG compliance.

2. Video/VTC Support – The contractor shall be responsible for setup and support of

VTC technologies such as media servers and associated software. Additional responsibilities include streaming video support. The contractor shall provide technical response and advanced technical response support for incident management and provide touch labor as required. The contractor shall build, launch, and support conferences and video streams. The contractor shall monitor, tune, set configurations, and maintain a range of Audio Visual (AV) and VTC components and systems. This will include general housekeeping of the units and facility where equipment is installed. Replacement of bulbs/lamps should be performed and recorded for maintenance purposes. Provides client consulting and training on control, interfaces, and use of the Audio/Video, VTC and streaming video equipment and software to include video telecommunications endpoints and facilities for fault isolation, remediation, performance analysis, and other incident management operations as required. The contractor shall utilize monitoring, performance analysis, software, and hardware equipment to troubleshoot and isolate problems, gauge performance and record activity. Devises solutions to moderately complex operational problems within the capacity and operational limitations of installed equipment and software. Responsible to report, troubleshoot and escalate to contractors for problems logged.

b. Telecommunications

1. Engineering - The contractor shall provide technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing, and maintaining large communications networks.

Ensures that adequate and appropriate planning is provided for remote hardware and communications facilities to develop and implement methodologies for analysis, installation, and support of voice communications systems. Provides complex engineering or analytical tasks and activities.

2. Operations - The contractor shall respond to user complaints to research complex problems associated with the organization telecommunication devices. Performs Adds, Moves and Changes. Monitors and responds to complex technical control facility hardware and software problems. Interfaces with contractor support service groups to ensure proper escalation during outages or periods of degraded system performance.

3. Satellite Communication (SATCOM) – The contractor shall provide Satellite

Communications Systems planning, designing, developing, testing, installing, management.

c. Radios/Spectrum Management – The contractor shall provide Radio Communication

Systems/Spectrum planning, designing, developing, testing, installing, and management.

C.4.2 TASK AREA 2 – TECHNOLOGY SERVICES

a. System Administration - The contractor shall provide administrator oversight on specified IT assets to include, but not limited to: Oracle EBS application suite and databases; Windows and non-Windows (Unix) virtual and stand-alone operating systems, monitoring, and performance measurement software; and Linux, zOS and Commercial Off the Shelf (COTS) applications.

1. System Administration (Windows): The Contractor shall perform duties and functions in the management and administration of Microsoft Windows or versions that follow operating systems, which includes Windows 2012r2, 2016, 2019 and future versions of all DLA Microsoft Windows Servers. Tasks in support of System Administration (Windows) include:

(a) Operations Support - Provide day-to-day operational support for Windows

Servers in DLA’s Information Infrastructure across DLA Non-Secure Internet Protocol Router Network (NIPRNET) and Secret Internet Protocol Router Network (SIPRNET) and all DLA domains and subdomains for both physical and cloud-based computing environments.

System administration may be performed on stand-alone operating systems or virtual and may be spread across multiple domains on global secure networks located either on premises at DLA and DoD locations or cloud-based environments (to include but not limited to): Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform, Oracle Cloud, and future commercial cloud-based environments. The contractor shall perform the following tasks:

(1) Work Orders and Incident Support received through ServiceNow work orders and/ or incidents.

(2) Info Spot Support and provide Mission critical outage support.

(3) Server Performance Monitoring and Notification Tools Administration/Support utilizing Monitor software products.

(4) File Management Support to include file shares, permissions, troubleshooting access issues, data discovery, and recovery.

Support migration initiatives to cloud locations (MS Cloud O365, OneDrive).

(5) Print and Fax Server Support to include Enterprise print and fax services support.

(6) Infrastructure Support to include on premise infrastructure;

hardware, software, applications, and vendor appliances on DLA’s Information Infrastructure (SIPRNET/NIPRNET) in DLAs Data Centers and satellite locations.

(7) On-premises infrastructure may include (but is not limited to):

Enterprise Facility Monitoring Systems Enterprise Installation Support Systems Enterprise Cybersecurity Operations Systems

Enterprise Network and Telecommunications Services Systems

Enterprise Information Operations Systems Enterprise Technology Foundation Services Systems Application Support: (Support common enterprise third party tools/applications).

(b) Cloud Computing Support - Support DLA’s Cloud Hosting Strategy to gain efficiencies, increase performance, improve security, and to support Department of Defense (DoD) enterprise objectives. The contractor will support the DLA Information Operations Windows Operating System Administration Branch, Windows Cloud Services Team with the required skills to provide project facilitation, oversight, system administration and system security for Server Build projects that support Virtualization, and geographical re-alignment initiatives to ensure effective daily operation and to resolve problems as they arise. The contractor shall perform the following tasks:

(1) Project Facilitation to include Server Build Requests and/or Project taskings received via ServiceNow.

(2) Windows Server Build Administration to include securely configuring and deploying Windows Server Operating Systems (OS) server builds that minimize the operating system’s exposure to threats and mitigate risks.

(3) Provide Supporting Documentation to include Server Build

Documentation and Build processes, Remedy Template Support, RMF Artifact Documentation, and Asset Management System Support.

(c) System Security and Vulnerability Management Support - Provide skilled technical support in the areas of securely configuring and maintaining Windows Server Operating Systems (OS). System Administration tasks include software updates, patch management, OS registry modifications, removing unnecessary applications and services, applying local or domain group policy settings, creating and/or applying security templates and configuration baselines. Perform research, identification and resolution of software bugs, application changes, updates and/or system related changes that minimize the operating system’s exposure to threats and mitigate risks. Requires support in systems administration, systems security and vulnerability management and is further broken down into the following specific subtasks:

(1) Remediation Plans of Action to include identify high priority findings or failures in patching and develop Remediation Plans of Action.

(2) Audit Readiness Support to include providing support for audit readiness and inspections, to include Cybersecurity Vulnerability Assessment (CVA) Support and Command Cyber Readiness Inspections (CCRI).

(3) Security Incident Support to include providing technical support and impact analysis for investigations and breaches at the request of government cyber security teams to include Cert, Inspector General and FOIA Teams.

(4) Patch Management by performing manual and/or automated patch management support in remediation plans of actions; execute system security patching, firmware updates, upgrades, and configuration/policy changes manually or through use of government-furnished automated patch systems.

(5) Group Policy Support to include ensuring DOD STIG compliance of physical and virtual systems in both NIPR and SIPR on domain joined as well as off domain systems.

(6) Operating System Hardening to include conducting Operating

System (OS) hardening for server build creations and sustainment in accordance with current Security Technical Implementation Guides (STIGs) as identified by Security Content Application Protocol (SCAP), Assured Compliance Assessment Solution (ACAS) Scans, and Security Readiness Reviews (SRRs).

(7) Application Vulnerability Support to include identifying application related vulnerability findings, and coordinate with Application POCs to test, deploy, and upgrade common enterprise third party tools/applications including, but not limited to, products such as Java, Adobe Products, .NET, Mozilla, VMWare, etc. as identified within the Task Order.

(8) PKI Support to include providing Public Key Infrastructure (PKI) services support, troubleshooting, ordering, installing, and maintaining Operating System PKI Certificates. Assist Application POCs in identifying application certificate need for renewal.

(9) Automation Support to include providing skilled technical support in the areas of configuring scripts where necessary to automate tasks and to identify where automation can be used to improve processes. The contractor will use tools such as PowerShell to create and modify scripts which automate processes and assist teams outside of the Windows group with automation.

2. System Administration (Unix): The contractor shall provide system administration and assist government system administrators on specified IT assets to include UNIX/Red Hat Linux virtual and stand-alone operating systems, monitoring, and performance measurement software, and Commercial Off the Shelf (COTS) applications. The contractor shall:

(a) Perform system deployment for physical/virtual servers, onboard administrator (OA) support of HP-UX operating systems for Remote Server Management tools for administration in adherence to DLA lifecycle management policies and procedures.

(b) Perform configuration/policy changes in compliance with all relevant and required Cybersecurity and security implementation/compliance requirements, including Life Cycle Assessment (LCA) artifacts/documentation, DISA Security Technical Information Guides (STIGs), for initial server standup, and annual or identified STIG reviews.

(c) Apply system security patching monthly as vendor patches are released for

Red Hat Linux, HP-UX, and Solaris Operating systems. Remediate any vulnerabilities for all operating environments produced from vulnerability scans.

(d) Perform/assist with initial application installs after system deployment and for application upgrades.

(e) Perform system/application diagnostics using Government-provided maintenance tools to ensure availability and to provide a notification vehicle of problems to system and application administrators.

(f) Install, configure, and maintain COTS software products that provide operating system support/monitoring such as McAfee/Host Based Security System (HBSS), Tanium, Tripwire, and Satellite/ansible/puppet/insights.

Ensure remote connections to ACAS, Application Discovery and Dependency Mapping (ADDM)/Discovery and SolarWinds are maintained, and other products per J6 direction.

(g) Conduct research and investigation into technological developments in such areas as operating systems and software systems for installing, monitoring, and maintaining operating systems and executive software.

(h) Manage file systems and troubleshoot alerts from monitoring tools.

Monitor the system logs for growth patterns, trends, and intrusion detection.

(i) Perform system failure analysis and recovery; ensuring the consistency and integrity of the Operating System.

(j) Administer accounts and user access control using Red Hat Identity

Management (IDM) for the systems that the contractor is appointed to administer.

(k) Provide test support to include supporting integration testing, analyzing test results and assisting in acceptance testing of software components.

3. Virtual Platform Administration - The Contractor shall be responsible for the security and system administration of the various virtualization platforms. The roles and responsibilities will be in support of the on-premise and off-premise virtualization infrastructure, which includes all DLA Non-Secure Internet Protocol Router Network (NIPRNET) and Secret Internet Protocol Router Network (SIPRNET) networks, systems within the Continental United States (CONUS) and outside the Continental United States (OCONUS) to support on-premise Vmware virtualized infrastructure and Cloud-based offerings which include Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) and any other virtualization initiatives that support the virtualization operations and infrastructure in all Government and Commercial Cloud-based offerings where DLA or DoD hosts infrastructure, including Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform, and Oracle Cloud.

(a) The Contractor shall:

(1) Provide administrative and technical support for current and future virtualization technologies.

(2) Provide expert knowledge in DLA or DoD’s current virtualization technologies:

Cisco Unified Computing System (UCS) B-series and C-series blade servers and chassis, Cisco UCS Mini blade servers and chassis

Cisco UCS HyperFlex Vmware vSphere/vCenter Server 6.x, 7.x and above Dell PowerEdge (PE) servers HP ProLiant Servers

(3) Provide skilled technical support and administration in the various virtualized infrastructure components using vendor “best practices”

(4) Provide expert knowledge and expertise with Vmware vSphere/vCenter Server 6.x and 7.x actions and operations. Tasks and duties in this area include:

Perform vSphere and vCenter installations, upgrades and patching; create, update and delete Resource Pools.

Assign resources to Resource Pools sufficient to meet Resource Pool requirements

Configure Host Distributed Resource Scheduling (DRS) Configure Storage Distributed Resource Scheduling (DRS) Create, update, and delete virtual standard switches, virtual distributed switches, and port groups; create, update, delete, and manage host clusters

Create, update, delete and manage storage clusters Manage and maintain host clusters to ensure availability of compute resources to all virtual machines participating in the cluster; manage and maintain storage clusters to ensure availability of storage resources to all virtual machines participating in the cluster

Create, update, and delete vSphere Folders; create, update, and delete vSphere Roles; create, update, and delete vSphere Users and Groups

Grant access to vSphere to authorized users through the assignment of vSphere Roles, Groups, and Permissions.

Configure vSphere Policies, Identity Sources, Certificates and Security Assertion Markup Language (SAML) Service Providers; assign, unassign and manage vSphere Licenses;

configure vSphere Client Plug-Ins; manage and configure vCenter Server Extensions; manage and maintain vSphere System Configuration, Nodes, and Services

Monitor Host and Storage clusters for performance issues, alarms, scheduled and unscheduled tasks and events;

manage and maintain vSphere Host and Storage DRS for faults, DRS history, CPU utilization, memory utilization and network utilization, taking corrective actions to resolve performance issues; manage and maintain vSphere High Availability.

(b) The Contractor shall:

(1) Provide expert knowledge and expertise with Vmware ESXi 6.x and 7.x bare-metal hypervisor and Vmware ESXi host’s actions and operations. Tasks and duties in this area include:

Perform ESXi hypervisor installations and upgrades Install, upgrade, and patch ESXi hosts; stop, start, and restart host services; stop, start, restart host…