JETS 2.0 - AMENDMENT 01 - SP4709-23-R-0001.pdf

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing items 8 and 15, and returning or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE

RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

E. IMPORTANT: Contractor is not is required to sign this document and return copies to the issuing office.

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

1. CONTRACT ID CODE

2. AMENDMENT/MODIFICATION NUMBER 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQUISITION NUMBER 5. PROJECT NUMBER (If applicable)

7. ADMINISTERED BY (If other than Item 6) CODE

STANDARD FORM 30 (REV. 11/2016)

Prescribed by GSA FAR (48 CFR) 53.243

FACILITY CODE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED (SEE ITEM 11)

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended. is not extended.

12. ACCOUNTING AND APPROPRIATION DATA (If required) copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NUMBER AS DESCRIBED IN ITEM 14.

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER

NUMBER IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation data, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15C. DATE SIGNED

15A. NAME AND TITLE OF SIGNER (Type or print)

16C. DATE SIGNED

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

PAGE OF PAGES

6. ISSUED BY CODE

8. NAME AND ADDRESS OF CONTRACTOR (Number, street, county, State and ZIP Code) (X)

CODE

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

Previous edition unusable

CHARLES FITZSIMMONS, JR.

PLEASE SEE PAGE 2 FOR LIST OF CHANGES MADE THROUGHOUT AMENDMENT 01 OF RFP SP4709-23-R-0001 FOR

DLA J6 ENTERPRISE TECHNOLOGY SERVICES (JETS) 2.0.

DLA Contracting Services Office - Philadelphia (DCSO-P) 700 Robbins Avenue, Building 6D435 Philadelphia, PA 19111

SP4709-23-R-0001

1 375

05/10/2023

04/05/2023

DLA J6 Enterprise Technology Services (JETS) 2.0 SP4709-23-R-0001 (Amendment 01)

14. DESCRIPTION OF AMENDMENT/MODIFICATION:

• Tracked changes, shown in Red, are addressed throughout the solicitation under Amendment 01 accordingly.

• Updated the Contents List accordingly.

• Section C: Statement of Work (SOW) was revised via tracked changes to address formatting issues.

• Attachment 1 – Contractor Site Rates document was revised to add CUI markings and correct the labor categories.

• Attachment 2 – Government Site Rates document was revised to add CUI markings and correct the labor categories.

• Attachment 4 – Key Personnel Resume Template was revised to add Source Selection

Information and CUI Markings. Attachment 4 was also revised to only request information specific to the Program Manager, for purposes of IDIQ evaluation. A generic copy of the Key Personnel Resume Template will also be provided at the Task Order level for each individual requirement.

• To clarify, Attachment 5 – JETS NDA COI Agreement is not required to be submitted with an offeror’s proposal. Attachment 5 will need to be submitted by an offeror at the Task Order (TO) level only.

• Attachment 7 – Small Business Participation Template was revised to add additional lines for offeror’s to input information as well as add CUI Markings.

• Attachment 8 – [Offeror Name] – Signed Offeror Cover Letter was added to give industry an example of what information to include on each Cover Page for each document to be submitted with proposal.

• Attachment 9 – SF 1408 was added to the RFP under Amendment 01 for submission by all offerors in Volume 3.

• Language was added to RFP under L.3 to give offeror’s instructions on what to include in Subject Line, SP4709-23-R-0001 – [Offeror Name] – JETS 2.0 Proposal, of email when submitting proposal.

• Language was added to RFP under sections L.4, L.7, and M.3.5 adding Subcontracting Plan instructions.

• The DLA's Official Public Repository for Policy and Procedures link was updated for non-CAC holders under Section C.13.1.

• The DCAA Approved Accounting System requirements have been revised in the RFP and can be seen via tracked changes throughout Amendment 01.

• For more information regarding JVs, please visit https://www.sba.gov/federal-contracting/contracting-assistance-programs/joint-ventures. The regulations governing joint ventures formed under SBA MPP are explained in detail in 13 CFR 125.8 and 13

CFR 125.9.

• A portion of the Question and Answers (Q&As) submitted prior to the Question(s) Closing Date (April 17, 2023 at 12:00 PM EDT) under Section L.2 of the RFP will be addressed under Amendment 01. The remaining responses will be addressed at a later date under Amendment 02.

https://www.sba.gov/federal-contracting/contracting-assistance-programs/joint-ventures https://www.sba.gov/federal-contracting/contracting-assistance-programs/joint-ventures

CONTENTS

REMINDERS ……………………………………………………………………………….……………...6

PART I – THE SCHEDULE ………………………………………………………………………………7

SECTION B: SUPPLIES OR SERVICES AND PRICE/COSTS …………………………………………7

B.1 Firm-Fixed Price Labor Rates ……………………………………………….………………9

B.2 Contract Maximum Dollar Value ………………………………………..………….……

B.3 Guaranteed Minimum …………………………………………………………..….………..12

SECTION C: STATEMENT OF WORK (SOW) ………………………………………………………..13

C.1 Background ……………………………………………………………….………..………..13

C.2 Objective …………………………………………………………………...…….………….13

C.3 Scope ………………………………………………………………………….……………..15

C.4 Task Area Requirements …………………………………………………...………………..16

C.4.1 Task Area 1 – Network and Telecom Services ………………………..………

C.4.2 Task Area 2 – Technology Services ………………………………………..……..18

C.4.3 Task Area 3 – Enterprise Service Delivery (ESD) ……………………..…………48

C.4.4 Task Area 4 – Defense Business Systems (DBS) Life Cycle Management:

Acquisition, Development, Sustainment, Maintenance, and Technical Support………...51

C.4.5 Task Area 5 – Lifecycle Program Support Services ………………….…….…

C.4.6 Task Area 6 – Cybersecurity Support Services …………………………….…

C.4.7 Task Area 7 – Program/Project Management Support ………………………..…..89

C.4.8 Task Area 8 – Enterprise Support Services ………………………………..……...99

C.4.9 Task Area 9 – Technical Support ………………………………..………………101

C.4.10 Task Area 10 – Cloud Hosting Services ………………………..……………...123

C.4.11 Task Area 11 – Data and Information Governance Analytics Services……..….124

C.4.12 Task Area 12 – Modernization of Application Hosting Environments………...128

C.5 Place of Performance ………………………………………………………………...…

C.6 Ordering Period …………………………………………………………………..………...133

C.7 Travel and Other Direct Costs (ODCs) ……………………………………………..….…..134

C.7.1 Travel ………………………………………………………………….…….…..134

C.7.2 Other Direct Costs (ODCs) ……………………………………………..……

C.8 Government Furnished Equipment/Government Furnished Information ……………….…135

C.9 Special Requirements ………………………………………………………………….…...135

C.9.1 Common Access Card (CAC) Procedures ………………………………..…..…136

C.10 Personnel Requirements ……………………………………………………….………….140

C.10.1 Personnel Minimum Requirements …………………………………………….140

C.10.2 Key Personnel Requirements ………………………………………..…..……..141

C.10.3 Non-Key Personnel Positions ……………………………………..……..……..142

C.11 Privacy Act Requirements …………………………………………………...……..……..142

C.11.1 Privacy and Security Safeguards ………………………………..…..………….143

C.12 Data Use, Disclosure of Information and Handling of Sensitive Information (Including

Personally Identifiable Information) ………………………………………………………...….143

C.13 Compliance Section …………………………………………………………...………..…144

C.13.1 Policies and Standards ………………………………………………………….146

SECTION D: PACKAGING AND MARKING ………………………………………………….…….146

SECTION E. INSPECTION AND ACCEPTANCE ……………………………………………..……..146

SECTION F. DELIVERIES OR PERFORMANCE ……………………………………………..……..146

F.1 Place of Performance ……………………………………………………...……………..…146

F.2 Deliverables …………………………………………………………………...…………

F.3 Monitoring and Surveillance ………………………………………………...…………..…147

F.3.1 Performance Requirements Summary …………………………….……….…

F.3.2 Method of Surveillance ……………………………………………..…………

F.3.2.1 Inspection and Acceptance Criteria ………………………….……..…148

F.3.2.2 Surveillance Schedule/Staff ………………………………….……..…149

F.3.3 General Acceptance Criteria ……………………………………………....……..149

F.3.3.1 Fixed Price Performance Based Service Contract Payments………….150

F.3.3.2 Performance Review and Payments ………………………………

SECTION G. CONTRACT ADMINISTRATION DATA …………………………………….…….…153

G.1 Contract Administration ………………………………………………………….…...…...153

G.2 Communication …………………………………………………………………....………153

G.3 Contracting Officer’s Representative (COR) ……………………………………….…

G.4 Invoices …………………………………………………………………………...……..…153

SECTION H. SPECIAL CONTRACT REQUIREMENTS …………………………………………

H.1 Proposal Evaluation/IDIQ Award Determination ……………………………..………..…154

H.2 Off-Ramp/On-Ramp …………………………………………………………….…………155

H.2.1 Off-Ramp ………………………………………………………………………..155

H.2.2 On-Ramp ………………………………………………………….….…..……...156

H.3 Fair Opportunity – Ordering/Task Order Request Process ……………………....….……..157

H.4 Organization Conflict of Interest ……………………………………………….………….160

H.4.1 Organizational Conflict of Interest Mitigation Plan ……………….….………...161

H.4.2 Notice of Potential Organization Conflicts of Interest ………………...….…….162

H.4.3 Disclosure of Organizational Conflict of Interest after Contract Award……..….163

H.4.4 Limitation of Future Contracting ……………………………..………..………..164

H.5 Period of Performance (PoP) …………………………………………………….....……...164

H.6 Pre-Proposal Conference ………………………………………………….………………..165

H.7 Small Business Participation ……………………………………………..……….……..…166

H.8 Small Business Subcontracting Plan …………………...………………………..…………166

PART II – CONTRACT CLAUSES ……………………………………………………………..……..168

SECTION I. SOLICITATION PROVISIONS AND CLAUSES ………………………………...……..168

PART III – LIST OF DOCUMENTS, EXHIBITS, AND OTHER ATTACHMENTS …………..…….208

SECTION J: LIST OF DOCUMENTS, EXHIBITS, AND OTHER ATTACHMENTS …

J.1 ATTACHMENT 1: Contractor Site Rates …………………………...……………………..208

J.2 ATTACHMENT 2: Government Site Rates ………………………………..………………208

J.3 ATTACHMENT 3: Labor Category Descriptions …………………………..……………...208

J.4 ATTACHMENT 4: Key Personnel Resume Template ………………………..……………208

J.5 ATTACHMENT 5: JETS NDA COI Agreement .……………………………………….…207

J.6 ATTACHMENT 6: JETS 2.0 Question Template……………………………..…………

J.7 ATTACHMENT 7: Small Business Participation Template …………………...……..……208

J.8 ATTACHMENT 8: [Offeror Name] – Signed Offeror Cover Page ………………………...208

J.9 ATTACHMENT 9: SF 1408 ………………………………………………………………..208

PART IV – REPRESENTATIONS AND INSTRUCTIONS …………………………………...………208

SECTION K: REPRESENTATIONS, CERTIFICATIONS, AND OTHER STATEMENTS OF

OFFERORS OR RESPONDENTS ………………………………………………….………………….208

SECTION L: SPECIAL INSTRUCTIONS, CONDITIONS, AND NOTICES TO

OFFERORS ………………………………………………………………………………..…………

L.1: Special Instructions/Conditions/Notices to Offerors for Submittal of Source Selection

Proposal Information ………………………………………………..…………………...……..235

L.2: Submission Instructions …………………………………………....……………….……..237

L.3: Documentation Requirements ………………………………………………….………….238

L.4: Electronic Response …………………………………………...…………………..………239

L.5: Proposal Content ……………………………………………….…………………

L.6 Volume 1: Business Proposal ……………………………………….……………………...240

L.7: Volume 2: Non-Price Proposal ………………………………….……..……………..……241

L.8: Volume 3: Cost/Price Proposal ………………………………………..…………….…….247

SECTION M: EVALUATION FACTORS FOR AWARD …………………..………………………...249

M.1 Basis for Award …………………………………………………...…………………..…...249

M.2 Evaluation for Award …………………………………………………………….………..251

M.3 Non-Price Evaluation …………………………………………..…….………..…………..254

M.3.1 Factor 1: Technical Merit ……………………………..……………..………….254

M.3.1.1 Subfactor A: Technical Approach …………..…………….………….254

M.3.1.2 Subfactor B: Management Approach ………………..……….………255

M.3.2 Factor 2: Partnering and Strategic Alliance ……………………..………..…….256

M.3.3 Factor 3: Key Personnel…………………………………………………………257

M.3.4 Factor 4: Small Business Participation …………………………….……………257

M.4 Cost/Price Evaluation ………………………………………………..………….…………258

M.4.1 Hourly Ceiling Rates ……………………………….…….………..……………258

M.4.2 Total Evaluated Price ………………………………………..………………….258

M.4.3 Acceptable Accounting System …………………………………………...……259

PLEASE SEE BELOW REMINDERS

Number Reminder Check

1 Fill-In and sign SF33 as required

Sign and return any/all amendments (First page only for Amendments is acceptable)

Return one (1) completed copy (all requirements) of the solicitation

Complete/Return all elements of Volume 1 (Business Proposal), Volume 2 (Non-

Price Proposal), and Volume 3 (Cost/Price Proposal)

Prepare and return electronic (PDF/Excel Spreadsheet(s)) copies/documents of the

Business Proposal, Non-Price Proposal and copies/documents of the Cost/Price

Proposal (See Section L.1 for Submission Instructions)

5 Submit your best offer

Submit a Small Business Subcontracting Plan if your firm is an Other-Than-Small

Business

Submit letter(s) of commitment from Strategic Alliance(s) (Section L.1 for

Submission Instructions)

Submit letter of commitment from Program Manager (Section L.1 for Submission

Instructions)

9 Check your math for accuracy (2 decimal places only) on your Price Proposal

10 Submit questions to Contracting Officer before Questions closing date

11 Return all parts of proposal before closing date (See FAR 52.215-1 - Instructions to

Offerors - Competitive Acquisition (NOV 2021))

PART I: THE SCHEDULE

SECTION B: SUPPLIES OR SERVICES AND PRICES/COSTS

These CLIN(s) are for administration purposes only. There is no need to insert pricing in these CLIN(s) listed under Section B.

SCHEDULE CONTINUED

ITEM NO. SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 Base Period:

Task Area 1 – Network And

Telecommunication Services

(Firm-Fixed Price)

1.00 UN

0002 Base Period:

Task Area 2 – Technology Services

(Firm-Fixed Price)

1.00 UN

0003 Base Period:

Task Area 3 – Enterprise Services

Delivery (ESD)

(Firm-Fixed Price)

1.00 UN

0004 Base Period:

Task Area 4 – Defense Business System

(DBS) Life Cycle Management:

Acquisition, Development, Sustainment, Maintenance and Technical Support

(Firm-Fixed Price)

1.00 UN

0005 Base Period:

Task Area 5 – Lifecycle Program Support

Services

(Firm-Fixed Price)

1.00 UN

0006 Base Period:

Task Area 6 – Cyber Security Support

Services

(Firm-Fixed Price)

1.00 UN

0007 Base Period:

Task Area 7 – Program/Project

Management Support

(Firm-Fixed Price)

1.00 UN

0008 Base Period:

Task Area 8 – Enterprise Support

Services

(Firm-Fixed Price)

1.00 UN

0009 Base Period:

Task Area 9 – Technical Support

(Firm-Fixed Price)

1.00 UN

0010 Base Period:

Task Area 10 – Cloud Hosting Services

(Firm-Fixed Price)

1.00 UN

0011 Base Period:

Task Area 11 – Data and Information

Governance Analytics Services

(Firm-Fixed Price)

1.00 UN

0012 Base Period:

Task Area 12 – Modernization of

Application Hosting Environments

1.00 UN

(Firm-Fixed Price)

0013 Base Period:

Incidental Materials and Other Direct

Costs

(Firm-Fixed Price)

1.00 UN

0014 Base Period:

Incidental Materials and Other Direct

Costs

(Time & Material)

1.00 UN

0015 Base Period:

Travel

(Time & Material)

1.00 UN

0016 Base Period:

JETS IT Services

(Cost Plus Incentive Fee)

1.00 UN

0017 Base Period:

JETS IT Services

(Cost Plus Award Fee)

1.00 UN

0018 Base Period:

JETS IT Services

(Fixed Price Incentive Fee – Firm

Targets)

1.00 UN

0019 Base Period:

JETS IT Services

(Fixed Price Incentive Fee – Successive

Targets)

1.00 UN

0020 Option Period:

Task Area 1 – Network And

Telecommunication Services

(Firm-Fixed Price)

1.00 UN

0021 Option Period:

Task Area 2 – Technology Services

(Firm-Fixed Price)

1.00 UN

0022 Option Period:

Task Area 3 – Enterprise Services

Delivery (ESD)

(Firm-Fixed Price)

1.00 UN

0023 Option Period:

Task Area 4 – Defense Business System

(DBS) Life Cycle Management:

Acquisition, Development, Sustainment, Maintenance and Technical Support

(Firm-Fixed Price)

1.00 UN

0024 Option Period:

Task Area 5 – Lifecycle Program Support

Services

(Firm-Fixed Price)

1.00 UN

0025 Option Period:

Task Area 6 – Cyber Security Support

Services

(Firm-Fixed Price)

1.00 UN

0026 Option Period:

Task Area 7 – Program/Project

Management Support

(Firm-Fixed Price)

0027 Option Period:

Task Area 8 – Enterprise Support

Services

(Firm-Fixed Price)

1.00 UN

0028 Option Period:

Task Area 9 – Technical Support

(Firm-Fixed Price)

1.00 UN

0029 Option Period:

Task Area 10 – Cloud Hosting Services

(Firm-Fixed Price)

1.00 UN

0030 Option Period:

Task Area 11 – Data and Information

Governance Analytics Services

(Firm-Fixed Price)

1.00 UN

0031 Option Period:

Task Area 12 – Modernization of

Application Hosting Environments

(Firm-Fixed Price)

1.00 UN

0032 Option Period:

Incidental Materials and Other Direct

Costs

(Firm-Fixed Price)

1.00 UN

0033 Option Period:

Incidental Materials and Other Direct

Costs

(Time & Material)

1.00 UN

0034 Option Period:

Travel

(Time & Material)

1.00 UN

0035 Option Period:

JETS IT Services

(Cost Plus Incentive Fee)

1.00 UN

0036 Option Period:

JETS IT Services

(Cost Plus Award Fee)

1.00 UN

0037 Option Period:

JETS IT Services

(Fixed Price Incentive Fee – Firm

Targets)

1.00 UN

0038 Option Period:

JETS IT Services

(Fixed Price Incentive Fee – Successive

Targets)

B1. FIRM-FIXED PRICE LABOR RATES

a. Government Site Rates – When performing at Government sites, the contractor shall furnish fully burdened personnel rates which do not reflect costs for government provided resources. The Government will provide only office space, furniture, and office equipment and supplies, as described in Section C.8 of the Performance Work

Statement.

b. Contractor Site Rates – When performing at a contractor site, the contractor shall furnish fully burdened personnel rates, which include costs for office space and all normal supplies and services required to support the work. This includes, but is not limited to, telephones, faxes, copiers, personal computers, postage (to include courier services such as Federal Express), ordinary business software (e.g., word processing, spreadsheets, graphics, etc.), normal copying and reproduction costs.

c. Rates offered by contractors shall reflect fully burdened hourly rates for each labor category (LCAT). The fully burdened labor rates shall include all direct, indirect, general and administrative costs and profit associated with providing the required skill. The fully-burdened labor rates shall include all labor and labor-related costs, such as, but not limited to, the following list of representative labor-related costs:

salaries, wages, bonuses to include stock bonuses, incentive awards, employee stock options, stock appreciation rights, employee stock ownership plans, employee insurance, fringe benefits, contributions to pension, other post-retirement benefits, annuity, employee incentive compensation plans, incentive pay, shift differentials, overtime, vacation time, sick pay, holidays, and all other allowances based upon a comprehensive employee compensation plan. Contractor site rates shall also include contractor-provided facilities, furniture, equipment, supplies, tool kits, employee training and overhead amounts required for work at contractor site rates. This includes, but is not limited to, telephones, facsimile machines and their telecommunications lines, copiers, personal computers, postage (to include courier services such as Federal Express), ordinary business software, such as word processing, spreadsheets, graphics, normal copying and reproduction costs.

d. The rates that are set-forth in the IDIQ contract are ceiling rates and cannot be exceeded on any resultant task order. A contractor may offer multiple ceiling rates for task orders that have a period of performance that spans across multiple IDIQ years;

however, the subsequent year’s rates shall only take effect when the task order period of performance crosses into the next IDIQ year. For example, if a task order’s performance spans across the IDIQ year one and year two, each year’s ceiling rates will apply for the relevant time periods. The established ceiling rates shall only reflect services performed within the Continental United States (CONUS). All costs excluded from the established ceiling rates associated with services performed

Outside the Continental United States (OCONUS) shall be priced via Other Direct

Costs (ODCs).

e. In the event a task order requires services to be performed OCONUS and work is required for which the contractor can be expected to incur costs specific to OCONUS performance, such as Defense Base Act Insurance Coverage for OCONUS contractors, relocation, overseas health care, OCONUS overhead operating costs, work visas, vehicle lease, OCONUS cell phone card, meals and incidental expenses, overseas housing allowance, and cost of living allowance, consideration will be given to pricing these costs on a Firm-Fixed Price (FFP),Time and Material (T&M), or Cost basis as ODCs. The task order Performance Work Statement (PWS) will identify which OCONUS costs will be required to be offered as FFP, T&M CLINs or Cost

CLIN.

f. After award, the Government will disclose the ceiling rates for each awardee for IDIQ years 1 through 12 for both Government and Contractor Sites. The ceiling rates of all awardees will be disseminated to each awarded offeror at the time of award. In accordance with the solicitation, the ceiling rates represent the highest hourly rate an awardee can offer during post-award task order competitions, and offerors will be encouraged to provide discounts off of their ceiling rates during the task order award process.

B2. CONTRACT MAXIMUM DOLLAR VALUE

This solicitation will result in award of Indefinite-Delivery/Indefinite-Quantity (ID/IQ) contracts against which it is planned to award Firm-Fixed Price (FFP), Cost Plus

Incentive Fee (CPIF), Cost Plus Award Fee (CPAF) and Fixed Price Incentive Fee (FPIF) task orders. Contractors will be asked to submit proposals representing ceiling rates for labor categories set forth in a “Labor Rate Table” as provided in the solicitation.

Resulting task orders will be firm-fixed price for commercial services. Cost Plus

Incentive Fee (CPIF), Cost Plus Award Fee (CPAF), and Fixed Price Incentive (Firm

Target) (FPI-FT) and Fixed Price Incentive (Successive Targets) (FPI-ST) CLINs will meet the Cost Reimbursement and Incentive Fee needs of the customer in the most efficient and effective way when non-commercial services apply. In addition, Time and

Material (T&M) and FFP CLINs will be utilized for travel and other direct cost (ODC) expenses on Firm-Fixed Price commercial task orders. Because commercial and non-commercial services will be acquired, all applicable clauses (for commercial and non-commercial services) will be included in the RFP. The appropriate CLINS will be established for each individual task order. The total amount of all orders placed against all IDIQ contracts resulting from this solicitation shall not exceed $12B over a five (5) year base period and a five (5) year option period (i.e. a potential ten (10) year period of performance). The entire program will have a $12B maximum ceiling, meaning no more than $12B will be obligated against ALL of the IDIQ contracts awarded.

B3. GUARANTEED MINIMUM

The guaranteed minimum amount is $2,500.00 for the life of each contract. The aggregate value of task orders issued during the contract will be applied to the guaranteed minimum for each IDIQ awardee. When the aggregate of task orders for each awardee equals or exceeds the guaranteed minimum, the guaranteed minimum will have been met and the Government’s obligations with regard to the guarantee will have been satisfied.

SECTION C: STATEMENT OF WORK (SOW)

C.1 BACKGROUND

Defense Logistics Agency (DLA) Information Operations J6 is the Agency’s knowledge broker, providing comprehensive, best practice Information Technology (IT) support to the Department of Defense (DOD) and DLA Business Community resulting in high quality information systems, customer support, efficient and economical computing, data management, electronic business, and telecommunications services.

The DLA IT Enterprise manages the execution of IT projects across the Agency. Specifically, it serves as the Information Operations business services broker, assessing, developing, and delivering a full range of IT solutions necessary to support the transformation and sustainment of the Information Operations mission and its associated commitment to the warfighter. Mission areas include the sustainment and evolution of an overarching DLA enterprise architecture, determination of proposed solutions, delivery of desired solutions (including oversight of related field activities, and sustainment of those solutions that are initially developed and delivered under a program manager), assurance that the solutions meet customer needs, and the effective integration of DLA’s IT solutions with other existing or planned logistics IT solutions in DOD.

J6 Mission also includes applied research and development efforts to investigate and deliver new capabilities to address DOD and DLA logistics and industrial base challenges and deliver those to the DLA Sustainment team. Additionally, J6 guides and oversees the operations and ongoing transformation of related field and headquarters activities that provide cataloging and transactional processing support for the entire DOD logistics system and our numerous Federal customers.

This statement of work describes overall IT requirements supporting DLA’s near-term and future needs and goals. A more detailed Performance Work Statement will be included as part of each task order.

C.2 OBJECTIVE

This acquisition is intended to support technology service requirements across the DLA

Information Operations Enterprise, the DLA Program Executive Offices (PEO), Research and

Development Program Management Office, and all other technology service requirements currently supported through DLA Contracting Services Office (DCSO) acquisitions.

The below list (while not all inclusive) provides a sample of the active DLA systems, applications, programs, and initiatives that may be supported under the resultant IDIQ awards:

• Account Management and Provisioning System (AMPS)

• Acquisition Modernization Technology Research

• Acquisition Streamlining and Standardization Information System (ASSIST)

• Advanced Microcircuit Emulation

• Automated Testing

• Business Intelligence (BI) Platforms

• Center of Planning & Excellence (CoPE)

• Commercial and Government Entity (CAGE)

• DoD DATA (DDATA)/DoD Gateway Services (DGATE) / e-Business Gateway

(EBUS)

• Defense Agencies Initiative (DAI)

• Defense Automatic Addressing System (DAAS)

• Defense Enterprise Data Standard Office (DEDSO)

• Defense Medical Logistics Standard Support (DMLSS-W)

• Defense Property Accountability System (DPAS)

• Digital Business Transformation

• Disposition Integration Web (DIW)

• Distribution Standard System (DSS)/ Warehouse Management System (WMS)

• DLA Distribution Mapping System (DDMS)

• Document Automated Content Services (DACS)

• Document Services Online (DSO)

• Electronic Document Access (EDA)

• Employee Activity Guide for Labor Entry (EAGLE)

• Energy Readiness Program

• Enterprise Application Program

• Enterprise Business System (EBS)

• Enterprise Data Warehouse (EDW)

• Enterprise Media

• Federal Logistics Information Portfolio Data Warehouse (FPDW)

• Federal Logistics Information System (FLIS)

• Federal Logistics Information System Web Inquiry (WEB-FLIS)

• Federal Mall (FEDMALL)

• Fuels Manager Defense (FMD)

• Functional Executive Agent Medical Support (FEAMS)

• Global Exchange Services (GEX)

• Governance Risk & Compliance (GRC)

• Hazardous Material Management System (HMMS)

• Human Resource Management (HRM)

• Integrated Data Environment (IDE)

• Joint Additive Manufacturing Model Exchange (JAMMEX)

• Joint Contingency Contracting System (JCCS)

• Joint Contingency Expeditionary Services (JCXS)

• Legacy System Modernization

• Mapping Enterprise Business System (MEBS)

• Procurement Integrated Enterprise Environment (PIEE) Common Operating

Environment (COE)

• Purchase Card Online System (PCOLS)

• Robotic Process Automation (RPA)

• Standard Procurement System (SPS)

• Strategic Distribution and Disposition

• Subsistence Total Order and Receipt Electronic System (STORES)

• Supply Chain Management (SCM)

• Technical Data Management Transformation (TDMT)

• Technical Order Distribute and Print Gateway (TODPG)

• Voucher Attachment System (VAS-TPS)

• Wide Area Workflow (WAWF)

C.3 SCOPE

JETS Contractors shall provide the full range of IT services, technical and management expertise that support applications, software, hardware, infrastructure, systems, and research and development across the DLA IT Enterprise. Support will be provided for information technology solutions, technical support, maintenance, and sustainment; operations support;

application development, maintenance, and technical support; and lifecycle management. This acquisition also supports administrative program management support for IT program offices and the DLA Information Operations (J6) Office. Additionally, this contract will support the

DLA Information Technology R&D program which executes programs and projects for all of

DLA participating in programs in the Defense Industrial Base Manufacturing and Small Business

Innovation Research. To ensure support for the entire DLA R&D Program, a broad range of scientific, technical, and engineering disciplines are needed to support the established programs.

While JETS will primarily support DLA IT services requirements, the resultant contracts will also allow for de-centralized ordering by other DoD agencies.

While this SOW identifies the general service areas, the suite of resulting contracts and subsequent task orders are intended to satisfy the full range of IT-related requirements within these areas of services. With the pace of technology change, it is difficult to anticipate how the

Government’s IT requirements and individual programs will evolve over the life of these contracts.

All Task Orders (TOs) issued off the Indefinite Delivery Indefinite Quantity (IDIQ) contract(s) will be performance-based acquisitions utilizing a Performance Work Statement (PWS).

Following the award of the IDIQ contracts, the specific scope of each effort will be based on the specific tasks to be set forth in individual task orders, but may include lifecycle tasks in one or more of the following areas:

• TASK AREA 1: Network and Telecommunication Services

• TASK AREA 2: Technology Services

• TASK AREA 3: Enterprise Service Delivery (ESD)

• TASK AREA 4: Defense Business System (DBS) Life Cycle Management: Acquisition, Development, Sustainment, Maintenance and Technical Support

• TASK AREA 5: Lifecycle Program Support Services

• TASK AREA 6: Cyber Security Support Services

• TASK AREA 7: Program/Project Management Support

• TASK AREA 8: Enterprise Support Services

• TASK AREA 9: Technical Support

• TASK AREA 10: Cloud Hosting Services

• TASK AREA 11: Data and Information Governance Analytics Services

• TASK AREA 12: Modernization of Application Hosting Environments

In accordance with FAR Part 7.503(d) and OFPP Policy Letter 11-01, task orders issued for any

Task Area that involves functions closely associated with inherently governmental functions shall include measures to ensure that DLA J6 has sufficient internal capability to maintain control over functions that are central to DLA’s mission and operations, and that appropriate levels of government oversight exist in the task order level PWS.

The place of performance for these tasks is within the DLA Headquarter complex located at Fort

Belvoir, Virginia as well as satellite offices in and around the Northern Virginia/Washington

D.C. metro area and DOD locations both CONUS and OCONUS. All solutions and services must meet DLA policies, standards, and procedures as identified by individual Task Orders

(TOs) (e.g., enterprise architecture, information assurance, and personnel, physical and system security). Additional place of performances may be required for outside agency support.

C.4 TASK AREA REQUIREMENTS

C.4.1 TASK AREA 1 – NETWORK AND TELECOM SERVICES

The Contractor shall provide operations support, application support and full lifecycle support for the range of solutions and services supporting DLA’s Business, Operations and Logistics

System, including full lifecycle solution and service support necessary to meet requirements of this contract and individual TOs as related to Enterprise Technology Services.

Operations Support: All solutions and services must meet DLA policies, standards, and procedures as identified by individual TOs (e.g., enterprise architecture, information assurance, and personnel, physical and system security). All contractor solutions and services shall perform routine maintenance during regular periods scheduled in advance and approved by DLA J6. The contractor will ensure that systems will be unavailable during maintenance windows only to the extent necessary for systems maintenance purposes.

The contractor may be required to perform the required services as follows:

a. Network Management (Local Area Network (LAN)/Wide Area Network (WAN)) - The contractor shall update/change configuration files, provide support doing refresh of hardware and firmware, research and apply compliance requirements (patch management). This support involves preventive and corrective measures and shall comply with configuration management documentation requirements. Evaluates the introduction of new network sites, services, and products. Plans, designs, implements, tests and/or deploys the new products. Includes Office and Industrial Wireless Network design to include heatmapping, installation and support. Supports WAN acceleration to optimize network traffic and reduce latency. Support includes those network segments assigned to DLA as part of the whole end-to-end network capabilities delivery shared by

DISA and other 3rd party entities in support of DLA.

b. Service Desk Support - The contractor shall provide real-time monitoring of DLA’s

WAN (both classified and unclassified) using state of the art network monitoring and management tools, responding to anomalies depicted by automated network alerts, and conducting initial triage to resolve errors within the network infrastructure to ensure continuous operation of DLA’s critical applications and business services.

c. Firewall - The contractor shall update/change Access Control List (ACL) rules, Intrusion

Detection System/Intrusion Prevention System (IDS/IPS) infrastructure, refresh security hardware and firmware, research and apply compliance requirements (Security Technical

Implementation Guide (STIGs), etc.). Involves administration as well as preventive and corrective measures. Performs troubleshooting.

d. Cabling/Wiring – The contractor shall install outside plant (OSP) and inside plant (ISP) network, voice/data, and Storage Area Network (SAN) infrastructure platform and products and may be required to complete Campus Area Network (CAN) and LAN cabling/wiring projects as identified in the individual task orders.

e. Voice over Internet Protocol (VoIP) – The contractor shall provide design, engineering, implementation, and sustainment expertise to implement, test and/or deploy Government

Furnished Equipment (GFE). The contractor shall provide special reports as required on the usage of the system.

f. Private Branch Exchange (PBX) - The contractor shall maintain PBX/systems, circuits, and associated hardware. Interfaces with the commercial carrier(s) to troubleshoot and resolve issues.

g.f. Video/Video Teleconference (VTC)

1. Video/VTC Engineering - The contractor shall be responsible for planning, engineering, testing, tuning, configuration, and support of VTC technologies such as media servers and associated software on both classified and unclassified VTC infrastructure. Additional responsibilities include streaming video engineering.

Provides client consulting and training on control, interfaces, and use of the

Audio/Video, VTC and streaming video equipment and software. Tests and registers new customer sites, ensures operation and STIG compliance.

2. Video/VTC Support – The contractor shall be responsible for setup and support of

VTC technologies such as media servers and associated software. Additional responsibilities include streaming video support. The contractor shall provide technical response and advanced technical response support for incident management and provide touch labor as required. The contractor shall build, launch, and support conferences and video streams. The contractor shall monitor, tune, set configurations, and maintain a range of Audio Visual (AV) and VTC components and systems. This will include general housekeeping of the units and facility where equipment is installed. Replacement of bulbs/lamps should be performed and recorded for maintenance purposes. Provides client consulting and training on control, interfaces, and use of the Audio/Video, VTC and streaming video equipment and software to include video telecommunications endpoints and facilities for fault isolation, remediation, performance analysis, and other incident management operations as required. The contractor shall utilize monitoring, performance analysis, software, and hardware equipment to troubleshoot and isolate problems, gauge performance and record activity. Devises solutions to moderately complex operational problems within the capacity and operational limitations of installed equipment and software. Responsible to report, troubleshoot and escalate to contractors for problems logged.

h. Telecommunications

1. Engineering - The contractor shall provide technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing, and maintaining large communications networks. Ensures that adequate and appropriate planning is provided for remote hardware and communications facilities to develop and implement methodologies for analysis, installation, and support of voice communications systems. Provides complex engineering or analytical tasks and activities.

2. Operations - The contractor shall respond to user complaints to research complex problems associated with the organization telecommunication devices. Performs

Adds, Moves and Changes. Monitors and responds to complex technical control facility hardware and software problems. Interfaces with contractor support service groups to ensure proper escalation during outages or periods of degraded system performance.

3. Satellite Communication (SATCOM) – The contractor shall provide Satellite

Communications Systems planning, designing, developing, testing, installing, management.

i. Radios/Spectrum Management – The contractor shall provide Radio Communication

Systems/Spectrum planning, designing, developing, testing, installing, and management.

C.4.2 TASK AREA 2 – TECHNOLOGY SERVICES

a. System Administration - The contractor shall provide administrator oversight on specified IT assets to include, but not limited to: Oracle EBS application suite and databases; Windows and non-Windows (Unix) virtual and stand-alone operating systems, monitoring, and performance measurement software; and Linux, zOS and Commercial

Off the Shelf (COTS) applications.

1. System Administration (Windows): The Contractor shall perform duties and functions in the management and administration of Microsoft Windows or versions that follow operating systems, which includes Windows 2012r2, 2016, 2019 and future versions of all DLA Microsoft Windows Servers. Tasks in support of System Administration (Windows) include:

(a) Operations Support - Provide day-to-day operational support for Windows

Servers in DLA’s Information Infrastructure across DLA Non-Secure

Internet Protocol Router Network (NIPRNET) and Secret Internet

Protocol Router Network (SIPRNET) and all DLA domains and subdomains for both physical and cloud-based computing environments.

System administration may be performed on stand-alone operating systems or virtual and may be spread across multiple domains on global secure networks located either on premises at DLA and DoD locations or cloud-based environments (to include but not limited to): Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform, Oracle Cloud, and future commercial cloud-based environments. The contractor shall perform the following tasks:

(1) Work Orders and Incident Support received through ServiceNow work orders and/ or incidents.

(2) Info Spot Support and provide Mission critical outage support.

(3) Server Performance Monitoring and Notification Tools

Administration/Support utilizing Monitor software products.

(4) File Management Support to include file shares, permissions, troubleshooting access issues, data discovery, and recovery.

Support migration initiatives to cloud locations (MS Cloud O365, OneDrive).

(5) Print and Fax Server Support to include Enterprise print and fax services support.

(6) Infrastructure Support to include on premise infrastructure;

hardware, software, applications, and vendor appliances on DLA’s

Information Infrastructure (SIPRNET/NIPRNET) in DLAs Data

Centers and satellite locations.

(7) On-premises infrastructure may include (but is not limited to):

• Enterprise Facility Monitoring Systems

• Enterprise Installation Support Systems

• Enterprise Cybersecurity Operations Systems

• Enterprise Network and Telecommunications Services

Systems

• Enterprise Information Operations Systems

• Enterprise Technology Foundation Services Systems

• Application Support: (Support common enterprise third party tools/applications).

(b) Cloud Computing Support - Support DLA’s Cloud Hosting Strategy to gain efficiencies, increase performance, improve security, and to support

Department of Defense (DoD) enterprise objectives. The contractor will support the DLA Information Operations Windows Operating System

Administration Branch, Windows Cloud Services Team with the required skills to provide project facilitation, oversight, system administration and system security for Server Build projects that support Virtualization, and geographical re-alignment initiatives to ensure effective daily operation and to resolve problems as they arise. The contractor shall perform the following tasks:

(1) Project Facilitation to include Server Build Requests and/or Project taskings received via ServiceNow.

(2) Windows Server Build Administration to include securely configuring and deploying Windows Server Operating Systems

(OS) server builds that minimize the operating system’s exposure to threats and mitigate risks.

(3) Provide Supporting Documentation to include Server Build

Documentation and Build processes, Remedy Template Support, RMF Artifact Documentation, and Asset Management System

Support.

(c) System Security and Vulnerability Management Support - Provide skilled technical support in the areas of securely configuring and maintaining

Windows Server Operating Systems (OS). System Administration tasks include software updates, patch management, OS registry modifications, removing unnecessary applications and services, applying local or domain group policy settings, creating and/or applying security templates and configuration baselines. Perform research, identification and resolution of software bugs, application changes, updates and/or system related changes that minimize the operating system’s exposure to threats and mitigate risks. Requires support in systems administration, systems security and vulnerability management and is further broken down into the following specific subtasks:

(1) Remediation Plans of Action to include identify high priority findings or failures in patching and develop Remediation Plans of

Action.

(2) Audit Readiness Support to include providing support for audit readiness and inspections, to include Cybersecurity Vulnerability

Assessment (CVA) Support and Command Cyber Readiness

Inspections (CCRI).

(3) Security Incident Support to include providing technical support and impact analysis for investigations and breaches at the request of government cyber security teams to include Cert, Inspector

General and FOIA Teams.

(4) Patch Management by performing manual and/or automated patch management support in remediation plans of actions; execute system security patching, firmware updates, upgrades, and configuration/policy changes manually or through use of government-furnished automated patch systems.

(5) Group Policy Support to include ensuring DOD STIG compliance of physical and virtual systems in both NIPR and SIPR on domain joined as well as off domain systems.

(6) Operating System Hardening to include conducting Operating

System (OS) hardening for server build creations and sustainment in accordance with current Security Technical Implementation

Guides (STIGs) as identified by Security Content Application

Protocol (SCAP), Assured Compliance Assessment Solution

(ACAS) Scans, and Security Readiness Reviews (SRRs).

(7) Application Vulnerability Support to include identifying application related vulnerability findings, and coordinate with

Application POCs to test, deploy, and upgrade common enterprise third party tools/applications including, but not limited to, products such as Java, Adobe Products, .NET, Mozilla, VMWare, etc. as identified within the Task Order.

(8) PKI Support to include providing Public Key Infrastructure (PKI) services support, troubleshooting, ordering, installing, and maintaining Operating System PKI Certificates. Assist Application

POCs in identifying application certificate need for renewal.

(9) Automation Support to include providing skilled technical support in the areas of configuring scripts where necessary to automate tasks and to identify where automation can be used to improve processes. The contractor will use tools such as PowerShell to create and modify scripts which automate processes and assist teams outside of the Windows group with automation.

2. System Administration (Unix): The contractor shall provide system administration and assist government system administrators on specified IT assets to include UNIX/Red Hat Linux virtual and stand-alone operating systems, monitoring, and performance measurement software, and Commercial Off the

Shelf (COTS) applications. The contractor shall:

(a) Perform system deployment for physical/virtual servers, onboard administrator (OA) support of HP-UX operating systems for Remote

Server Management tools for administration in adherence to DLA lifecycle management policies and procedures.

(b) Perform configuration/policy changes in compliance with all relevant and required Cybersecurity and security implementation/compliance requirements, including Life Cycle Assessment (LCA) artifacts/documentation, DISA Security Technical Information Guides

(STIGs), for initial server standup, and annual or identified STIG reviews.

(c) Apply system security patching monthly as vendor patches are released for

Red Hat Linux, HP-UX, and Solaris Operating systems. Remediate any vulnerabilities for all operating environments produced from vulnerability scans.

(d) Perform/assist with initial application installs after system deployment and for application upgrades.

(e) Perform system/application diagnostics using Government-provided maintenance tools to ensure availability and to provide a notification vehicle of problems to system and application administrators.

(f) Install, configure, and maintain COTS software products that provide operating system support/monitoring such as McAfee/Host Based Security

System (HBSS), Tanium, Tripwire, and Satellite/ansible/puppet/insights.

Ensure remote connections to ACAS, Application Discovery and

Dependency Mapping (ADDM)/Discovery and SolarWinds are maintained, and other products per J6 direction.

(g) Conduct research and investigation into technological developments in such areas as operating systems and software systems for installing, monitoring, and maintaining operating systems and executive software.

(h) Manage file systems and troubleshoot alerts from monitoring tools.

Monitor the system logs for growth patterns, trends, and intrusion detection.

(i) Perform system failure analysis and recovery; ensuring the consistency and integrity of the Operating System.

(j) Administer accounts and user access control using Red Hat Identity

Management (IDM) for the systems that the contractor is appointed to administer.

(k) Provide test support to include supporting integration testing, analyzing test results and assisting in acceptance testing of software components.

3. Virtual Platform Administration - The Contractor shall be responsible for the security and system administration of the various virtualization platforms. The roles and responsibilities will be in support of the on-premise and off-premise virtualization infrastructure, which includes all DLA Non-Secure Internet

Protocol Router Network (NIPRNET) and Secret Internet Protocol Router

Network (SIPRNET) networks, systems within the Continental United States

(CONUS) and…