JCM_ECM_Exhibit_C_Sample_Work_Order_Admin.pdf

This is a Sample Work Order Administrative document for the County of Los Angeles Justice, Care and Opportunities Department (JCOD) Care Management (JCM) Program Including Enhanced Care Management (ECM) Services. The work order outlines the framework for contracting with qualified organizations to provide comprehensive, person-centered, trauma-informed, and culturally responsive care management services to justice-involved or justice-impacted adults and transition-age youth residing in Los Angeles County. The services encompass medical, behavioral health, housing, employment, and social support needs through community-based and relationship-driven approaches. The sample work order establishes the administrative structure and requirements for implementing these services, including performance expectations, service delivery standards, and participant-centered care protocols designed to improve health, housing, and social outcomes.

The document specifies the administrative conditions and operational requirements for awarded contractors under the Justice Supportive Services Master Agreement (JSSMA). The work order establishes expectations regarding service coordination, data reporting, compliance with county regulations, and adherence to trauma-informed and culturally responsive care standards. The sample document serves as a template for defining the scope of services, contractor responsibilities, performance metrics, and administrative procedures that successful bidders must execute upon award of a work order under this solicitation.