JCM_ECM_Att_VI_Sample_Work_Order.pdf

This is a Sample Work Order document prepared by the County of Los Angeles Justice, Care and Opportunities Department (JCOD) for the JCOD Care Management (JCM) Program Including Enhanced Care Management (ECM) Services. The work order outlines the framework for delivering comprehensive, person-centered, trauma-informed, and culturally responsive care management services to justice-involved and justice-impacted adults and transition-age youth residing in Los Angeles County. The sample work order serves as a template for qualified contractors selected under the Justice Supportive Services Master Agreement (JSSMA) and establishes the operational structure for service delivery, including responsibilities for designing and implementing holistic, community-based approaches that address medical, behavioral health, housing, employment, and social support needs of program participants.

The document specifies the scope of services, deliverables, and performance expectations that contractors must meet to effectively serve the target population. Key components include service delivery standards, reporting requirements, participant eligibility criteria, and compliance obligations necessary to ensure quality care management services across Los Angeles County. The work order functions as a binding agreement between JCOD and contracted organizations, detailing the specific tasks, timelines, and accountability measures required to improve health, housing, and social outcomes for justice-involved individuals through relationship-driven, community-centered interventions.