JCM_ECM_Exhibit_A_SOW.pdf

This is a Scope of Work (SOW) document for the County of Los Angeles Justice, Care and Opportunities Department (JCOD) supporting Work Order Solicitation #JC-030526-J1 for the JCOD Care Management (JCM) Program Including Enhanced Care Management (ECM) Services. The SOW outlines comprehensive care management services to be provided to adults and transition-age youth who are justice-involved or justice-impacted and reside in Los Angeles County. The contractor must deliver person-centered, trauma-informed, and culturally responsive care management that addresses participants' medical, behavioral health, housing, employment, and social support needs through community-based and relationship-driven approaches. The services are designed to improve health, housing, and social outcomes by integrating both clinical and non-clinical support services tailored to individual participant needs.

The SOW establishes requirements for qualified contractors to demonstrate capacity in designing and delivering holistic care management services under the Justice Supportive Services Master Agreement (JSSMA) framework. The contractor must implement evidence-based practices and maintain compliance with Los Angeles County standards for justice-involved population services. Services must include comprehensive assessment, care planning, care coordination, and ongoing support monitoring. The program emphasizes collaboration with community partners, criminal justice system stakeholders, and health and human services providers to ensure coordinated, effective service delivery that addresses the complex needs of justice-involved individuals and reduces recidivism while promoting successful community reintegration.