J.1 (b) Attachment 5 Past Performance Questionnaire_.pdf

CLIENT AUTHORIZATION LETTER

[INSERT DATE HERE]

Dear Client:

We are currently responding to the NASA Ames Research Center Request for Proposal (RFP)

No. 80ARC023R0002 for the Aviation Safety Reporting System (ASRS) and Related Systems procurement.

The ASRS and Related Systems requirement has two primary aspects: The maintenance and operation of a voluntary, independent, confidential incident reporting program, and dissemination of safety issues and concerns to the aviation and rail communities. The contractor provides support with management and professional personnel who have extensive experience in aviation and railroad operations. They perform in roles to analyze voluntarily submitted confidential safety reports, which requires expert operational judgment and decision-making skills. The staff also performs research and analysis on various relevant safety topics. The contractor also provides support in the areas of development, maintenance, and security of the IT systems, database management, data analysis, technical writing, human factors research, documentation, publications, and website maintenance. The contractor is required to make presentations to technical and other governmental audiences.

Past performance is a factor for source selection under this solicitation. As such, a requirement of

NASA’s solicitation is that past clients of ours are asked to provide an impartial assessment of our performance and the scope of work performed on the contract reference performed for your organization. You are hereby authorized to respond to this and other inquiries.

We have identified (Offeror to complete this field by entering name)

______________________________ of your organization as the point of contact based on his/her knowledge concerning our work.

E-mail responses shall be sent to the following address: Rachel.A.Jandron@nasa.gov with a cc to Jeanne Chun jeanne.s.chun@nasa.gov .

A response to this questionnaire is requested to the above address no later than June 2, 2023.

Your cooperation is appreciated. Any questions may be directed to the undersigned.

Sincerely, Enclosure

80ARC023R0002 - Attachment J.1(b)(5)

Past Performance Questionnaire

I. CONTRACTOR’S HISTORICAL DATA:

A. Contractor Identification.

Contractor Name:

Contract Number:

Agency/Company

Name:

Contract Title:

B. Contract Information. Please provide the following information for the contractor and contract number identification in 1.A. above: (put an “X” in the empty boxes in the rows as appropriate).

1. Type of Contract (check as appropriate):

Firm Fixed Price

Cost Plus Fixed fee

Cost Plus Award Fee

Other (Describe):

2. Period of Performance (including options/ extensions):

From: To:

3. Method of Competition (check as appropriate in the middle column) and provide description (i.e., Full and Open, Small Business Set-Aside, etc.) as applicable in the right column.

Competitive

Non-competitive

Follow-on

New requirement

4. Contract Value (including all options): $ _____________________________

5. Was the contractor the prime contractor or a subcontractor? (check as appropriate)

Prime contractor

Subcontractor

6. Indicate the percentage of overall contract work performed. (enter a number between 0% and 100% that characterizes the percent of work performed by the Contractor).

Percentage of overall contract work performed by this Contractor

7. Description of your organization’s overall contract requirement(s):

II. RATINGS AND QUESTIONS

RATINGS

Please review this questionnaire based on the following guidance:

Please use the following adjectival ratings to respond to the questions on the following pages. Please select one rating per statement, using the following definitions and provide supporting information to further explain any rating, as well as in response to the more detailed questions. You are urged to read the questionnaire and supplement your own knowledge of the offeror’s performance with the judgment of others who have first-hand knowledge of the information in a particular question (e.g., coordinated effort between the Contracting Officer and the Technical Point of Contact) in your program, if necessary.

NASA may contact the Company/Agency point of contact if it has questions on your responses below.

Excellent

(E)

Performance was/is of exceptional merit. It indicates exemplary performance in a timely, efficient, and economical manner and very minor (if any) problems with no adverse effect on overall performance.

Very Good

(VG)

Performance was/is very effective. The performance was/is timely, efficient and economical with only minor problems having no adverse effect on overall performance.

Good

(G)

Performance was/is effective. The performance was fully responsive to contract requirements with reportable problems, but with little identifiable effect on overall performance.

Fair

(F)

Performance met/meets or slightly exceeds minimum acceptable standards. Adequate results were achieved and there are/were reportable problems with identifiable, but not substantial effects on overall performance.

Poor

(P)

Performance did not/does not meet minimum acceptable standards in one or more areas. Remedial action is/was required in one or more areas. Performance problems occurred in one or more areas which adversely affected overall performance.

Not Applicable (N/A) The contractor did not perform this task/scope of work.

A. RELEVANT TECHNICAL PERFORMANCE

The ASRS and Related Systems contractor provides management and professional personnel who have extensive experience in aviation and railroad operations. They perform in roles to analyze voluntarily submitted confidential safety reports, which requires expert operational judgment and decision-making skills. The staff must stay current on all aspects of developments within the aviation and rail industries, both within industry and government. The staff also performs research and analysis on various relevant safety topics. The contractor provides support in the areas of development, maintenance, and security of the IT systems, database management, data analysis, technical writing, documentation, publications, and website maintenance. The contractor is required to make presentations to technical and other governmental audiences. Thus, the contractor provides support in many technical areas, some of which are probably relevant to your organization’s requirements. The following technical areas are relevant to the current ASRS and Related Systems requirement:

1. Safety reporting systems, including their operation and maintenance

2. Identification and analysis of transportation safety issues

3. Documentation, publications, presentations and communications to technical/other governmental audiences regarding the work performed on your organization’s contract

4. Information Technology Security including network architecture, firewalls, vulnerability identification and mitigation, computer system administration, and adherence to government IT requirements

5. Database management and systems administration

6. Management of Information systems including software, websites, database search engines, and file sharing services

Ratings for Contractor's Performance:

Please rate the Contractor’s technical performance in each of the areas shown below by placing an ‘X’ in the box below your selected rating. In your rating of technical performance, also consider the Contractor's ability to identify technical problems and institute resolutions.

1. Safety reporting systems, including their operation and maintenance (check as appropriate)

Excellent Very Good Good Fair Poor N/A

Supporting Information for the Rating:

2. Identification and analysis of transportation safety issues (check as appropriate).

3. Documentation, publications, presentations and communications to technical/ other governmental audiences regarding the work performed on your organization’s contract

(check as appropriate).

4. Information Technology security including network architecture, firewalls, vulnerability identification and mitigation, computer system administration, and adherence to government IT requirements (check as appropriate).

5. Database management and systems administration (check as appropriate).

6. Management of Information systems including software, websites, database search engines, and file sharing services (check as appropriate)

B. CONTRACT MANAGEMENT

1. Please rate the Contractor’s performance in meeting the contract Data Requirement

Documents (DRDs) deliverable dates or other contract deliverable due dates (check as

2. Please rate the Contractor’s ability to proactively identify schedule problems and institute resolutions (check as appropriate).

3. Rate the Contractor’s record of recruiting, developing, and retaining experienced, high-performing personnel and technical employees with the appropriate skills for contract performance (check as appropriate).

4. Rate the Contractor’s subcontract management, coordination of roles and responsibilities to achieve contract goals including ability to meet subcontracting goals (check as

5. Rate the Contractor’s management of the phase-in period to ensure efficient and seamless continuation of operations during contract turn-over (check as appropriate).

6. Rate the Contractor’s ability to flexibly respond to changing contractual requirements, funding levels (check as appropriate).

7. Rate the Contractor’s ability to protect sensitive and/or third-party proprietary information (check as appropriate).

8. Rate the Contractor’s ability to identify and resolve any organizational or personal conflicts of interest issues (check as appropriate).

9. Rate the Contractor’s ability to adhere to IT security, policy, procedures, and requirements stated in the contract (check as appropriate).

10. Rate the Contractor’s ability to control costs while executing the contractual requirements

(check as appropriate).

III. RESPONDENT INFORMATION:

(signature/ electronic signature)

Submitted By_________________________ Date________________

Name (Print) _____________________________________________________________

Email: ___________________________________________

Telephone: _______________________________________

Contracting Agency or Company

Position/Title: ___________________________________________________________

Relationship to Contract: __________________________________________________

Length of Involvement in Contract ___________________________________________

Thank you for taking the time to complete this past performance questionnaire!

E-mail responses shall be sent to the following address: Rachel.A.Jandron@nasa.gov .