J-5 Customer Satisfaction Survey.pdf
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- Solicitation number
- 697DCK-26-R-00432
About this file
This is a Customer Satisfaction Survey form for Federal Aviation Administration (FAA) solicitation 697DCK-26-R-00289. The survey is designed to collect past performance feedback from customers of companies bidding on the FAA proposal. Respondents must provide information about the company submitting the proposal, the company providing the survey, the referenced past performance contract number, type of services provided, and the annual dollar amount of the contract. The survey must be completed and signed by the customer submitting the rating.
The survey evaluates contractor performance across four key criteria using a five-point scale (Excellent, Very Good, Good, Needs Improvement, and Unacceptable): timeliness of service completion across various frequencies (weekly, bi-weekly, monthly, quarterly, and annually); contractor responsiveness to customer needs, requests, and complaints; problem-solving capabilities and follow-up from the contractor's Operations Management; and overall satisfaction with the contractor's service performance. Each rating category includes space for comments. Completed surveys must be submitted directly to FAA Acquisitions via email to marshavia.clark@faa.gov. A critical requirement states that surveys received directly from the company bidding on the proposal will not be accepted; only surveys submitted by the customer companies are valid.
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Customer Satisfaction Survey Solicitation #
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address:
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________ marshavia.clark@faa.gov
697DCK-26-R-00289
Customer Satisfaction Survey Solicitation #
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address:
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
marshavia.clark@faa.gov
697DCK-26-R-00289
File details come from the government source that posted it. Updated .