J-5 Customer Satisfaction Survey (Amend 1).pdf
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- Solicitation number
- 697DCK-26-R-00432
About this file
This is a Customer Satisfaction Survey template for Federal Aviation Administration (FAA) solicitation 697DCK-26-R-00432. The survey is designed to collect past performance feedback from customers of companies bidding on the FAA proposal. Responses must be submitted directly to FAA Acquisitions via email to marshavia.clark@faa.gov by the company providing the ratings; surveys submitted by the bidding company itself will not be accepted.
The survey requests basic contract information including the name of the company submitting the proposal, the company providing the survey, the past performance contract number being referenced, type of services provided, and the annual dollar amount of the referenced contract. It then solicits customer satisfaction ratings across four key performance areas: timeliness of service completion (weekly, bi-weekly, monthly, quarterly, and annually); contractor responsiveness to needs, requests, and complaints; problem-solving capabilities and follow-up by operations management; and overall service performance satisfaction. Each question uses a five-point rating scale ranging from Excellent (5) to Unacceptable (1), with space for explanatory comments on each item. The survey must be signed and dated by the customer submitting the evaluation.
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Text version
Customer Satisfaction Survey Solicitation #
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address:
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________ marshavia.clark@faa.gov
697DCK-26-R-00432
Customer Satisfaction Survey Solicitation #
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address:
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
marshavia.clark@faa.gov
697DCK-26-R-00432
File details come from the government source that posted it. Updated .