J-5 Customer Satisfaction Survey.pdf
PDF 174 KB Posted
- Solicitation number
- 697DCK-26-R-00265
About this file
This is a Customer Satisfaction Survey template for Federal Aviation Administration (FAA) Solicitation 697DCK-26-R-00265. The survey is designed to collect past performance feedback from existing customers of contractors bidding on the solicitation and must be submitted directly by the customer company to FAA Acquisitions via email to stephanie.pfeiff@faa.gov. Surveys received directly from the bidding company will not be accepted. The survey requires identification of the company submitting the proposal, the company providing the survey, the past performance contract number being referenced, type of services provided, and annual dollar amount of the contract.
The survey contains four rating questions evaluating contractor performance on a five-point scale (Excellent=5, Very Good=4, Good=3, Needs Improvement=2, Unacceptable=1): timeliness of service completion (weekly, bi-weekly, monthly, quarterly, and annual services); responsiveness to customer needs, requests, and complaints; problem-solving capabilities and follow-up of operations management; and overall satisfaction with service performance. Each question includes space for supporting comments. The survey must be signed by the customer submitting the rating with the date of submission.
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Other files
| File | Type | Posted |
|---|---|---|
| 697DCK-26-R-00265 Amendment 0001.pdf | ||
| J-6 Wage Determination 2015-4037 Rev 35.pdf | ||
| 697DCK-26-R-00265.pdf | ||
| J-4 Contractor Staffing Access Questionnaire.pdf | ||
| J-2 MHT ATCT_Freq Chart.xlsx | XLSX spreadsheet | |
| J-6 Wage Determination 2015-4037 Rev 34.pdf | ||
| J-1 Statement of Work MHT - A90.pdf | ||
| J-3 A90 Boston TRACON Freq Charts.xlsx | XLSX spreadsheet |
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Text version
Customer Satisfaction Survey Solicitation # 697DCK-26-R-00265
Please submit this Survey via email to the Contracting Specialist at this email address:
stephanie.pfeiff@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA
Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
Customer Satisfaction Survey Solicitation # 697DCK-26-R-00265
Please submit this Survey via email to the Contracting Specialist at this email address:
stephanie.pfeiff@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA
Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
File details come from the government source that posted it. Updated .