J-4 Customer Satisfaction Survey.pdf
PDF 254 KB Posted
- Solicitation number
- 697DCK-26-R-00287
About this file
This document is a Customer Satisfaction Survey template for Federal Aviation Administration (FAA) solicitation 697DCK-26-R-00287. The survey is designed to be completed by past customers of a bidding contractor to provide performance ratings that support the contractor's proposal submission.
The survey requires identification of the company submitting the proposal, the company providing the survey response, the past performance contract number being referenced, the type of services provided, and the annual dollar amount of the contract. The customer submitting the survey must sign and date the document. Critically, the FAA specifies that surveys must be submitted directly to FAA Acquisitions by the company providing the ratings; surveys received directly from the bidding company will not be accepted. Submissions should be sent via email to the Contracting Specialist, Stephanie Pfeiff, at stephanie.pfeiff@faa.gov.
The survey consists of four evaluation questions rated on a five-point scale (Excellent=5, Very Good=4, Good=3, Needs Improvement=2, Unacceptable=1): timeliness of service completion across various frequencies; contractor responsiveness to needs, requests, and complaints; problem-solving capabilities and follow-up of operations management; and overall service performance satisfaction. Each question includes space for supporting comments from the customer.
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Text version
Customer Satisfaction Survey Solicitation # 697DCK-26-R-00287
Please submit this Survey via email to the Contracting Specialist at this email address:
stephanie.pfeiff@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
Customer Satisfaction Survey Solicitation # 697DCK-26-R-00287
Please submit this Survey via email to the Contracting Specialist at this email address:
stephanie.pfeiff@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
File details come from the government source that posted it. Updated .