J-4 Customer Satisfaction Survey.pdf
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- Solicitation number
- 697DCK-24-R-00580
About this file
This document is a Customer Satisfaction Survey related to Solicitation # 697DCK-24-R-00580 for Grounds Maintenance Services at the Albany Air Traffic Control Tower in Albany, Georgia and the Dothan Air Traffic Control Tower in Dothan, Alabama. The Federal Aviation Administration (FAA) is seeking a contractor to provide these services on a firm-fixed price basis under NAICS code 561730 - Landscaping Services. This is a total small business set-aside with a performance period beginning on December 1, 2024 for a base year plus four option years. The survey requests feedback on the timeliness of services, responsiveness, problem solving, and overall satisfaction with the contractor's performance on a previous contract. Completed surveys must be emailed directly to the FAA Contracting Specialist by October 15, 2024. The FAA will hold pre-proposal site visits on September 24-25, 2024, and questions are due by September 30, 2024. The FAA will not reimburse offerors for costs associated with responding to this solicitation.
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Customer Satisfaction Survey Solicitation # 697DCK-24-R-00580
Please submit this Survey via email by Tuesday, October 15, 2024 by 1300 EST to the Contracting Specialist at this email address: Matina.L.Jackson@faa.gov.
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
Customer Satisfaction Survey Solicitation # 697DCK-24-R-00580
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
Please submit this Survey via email by Tuesday, October 15, 2024 by 1300 EST to the Contracting Specialist at this email address: Matina.L.Jackson@faa.gov.
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
File details come from the government source that posted it. Updated .