J-3 - Customer Satisfaction Survey - 697DCK-24-R-00412.pdf
PDF 293 KB Posted
- Attached to
- Buffalo Air Traffic Control Tower Snow Removal
- Solicitation number
- 697DCK-24-R-00412
About this file
This document is a Customer Satisfaction Survey solicitation related to Solicitation # 697DCK-24-R-00412 for snow removal and deicing services for the Buffalo Air Traffic Control Tower in Buffalo, New York. The survey must be submitted directly by the company providing the ratings, not the company bidding on the proposal, by June 28, 2024 at 9:30 AM ET. The survey asks the customer to rate the contractor's timeliness, responsiveness, problem-solving, and overall service performance on a scale of 1 to 5. The related federal contract opportunity is a firm-fixed price procurement set aside for small businesses under NAICS code 561790 for a base year plus four option years starting on October 1, 2024. Key dates include a site visit on June 17, questions due by June 19, and proposal and survey submissions due by June 28, 2024.
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Other files
| File | Type | Posted |
|---|---|---|
| Amendment 0001.pdf | ||
| BUFFALO SNOW REMOVAL STATEMENT OF WORK 06_25_2024.docx | DOCX document | |
| 697DCK-24-R-00412.pdf | ||
| J-1 BUFFALO SNOW REMOVAL STATEMENT OF WORK 04_17_2024.pdf | ||
| J-2 Attachment 2-WD 2015-4161 Dated 04292024.pdf |
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Text version
Customer Satisfaction Survey Solicitation # 697DCK-24-R-00412
Please submit this Survey via email by June 28, 2024 at 9:30AM Eastern Time to these email addresses: patricia.f-ctr.priam@faa.gov and Melinda.Davis@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
Customer Satisfaction Survey Solicitation # 697DCK-24-R-00412
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
Please submit this Survey via email by June 28, 2024 at 9:30AM Eastern Time to these email addresses: patricia.f-ctr.priam@faa.gov and Melinda.Davis@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
Melinda Davis Highlight
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