IFB_2200_DCG1037_ATT_6_v1.docx

This is an Invitation for Bid (IFB) attachment document for the City of Austin's Water Softeners Service Maintenance contract (IFB 2200 DCG1037). The City of Austin seeks a qualified contractor to provide installation, maintenance, and repair services for commercial water softener systems utilized by Austin Water. The contract encompasses comprehensive service coverage including routine maintenance, emergency repairs, parts replacement, and system optimization to ensure reliable operation of water softening equipment across the city's facilities. The solicitation requires contractors to demonstrate extensive experience with commercial water softener systems and the ability to respond promptly to service requests. Bidders must submit responses by the stated deadline, with contract award anticipated following evaluation of proposals against specified criteria including technical qualifications, service capability, and pricing competitiveness.

The contract award will be made to the responsive and responsible bidder offering the best value to the City of Austin. Pricing will be evaluated based on the contractor's proposed rates for maintenance visits, emergency service calls, parts and materials, and any applicable service level agreements. The successful contractor must maintain adequate inventory of replacement parts, provide qualified technicians available for both scheduled and emergency service, and comply with all applicable city procurement regulations and insurance requirements. The contract term and any renewal options will be specified in the final solicitation documents, with funding sourced through Austin Water's operational budget for utility system maintenance and support services.