AETC IDIQ Appendices A-E 16 June 2021.pdf

General Services Administration (GSA)

Greater Southwest Region

ID07210019

COURSE DEVELOPMENT AND DELIVERY SERVICES

APPENDICES A-E

16 June 2021

Appendix A

Desired Skills and Expertise

Project Manager - Bachelor’s degree with a minimum of eight years of direct acquisition management experience in industry or DoD, preferably having at least three years in information management/learning management support services. A higher educational degree may be considered as substitution for some years of experience or additional years of experience over the minimum may be considered a substitution for the level of degree requirements. Agile software experience/certification highly desired. Minimum DAWIA Level II in Program Management or equivalent desired.

Systems Engineer – Eight years’ experience designing, managing the design, or managing the acquisition process of information technology, hardware, software, or systems. Experience must be in an information technology organization, engineering design organization, systems acquisition organization or technical management organization. May include experience in some or all functions of information technology, design, testing, configuration management, production management or specialty engineering. Master’s degree in engineering, mathematics, or related scientific/technical discipline or bachelor’s degree and equivalent additional experience is required. Doctoral degree in engineering, mathematics, or related scientific/technical discipline may be substituted for six years’ experience.

Configuration Management Special iv - Bachelor’s degree with a minimum of six years’ experience in preparing configuration management plans and procedures as task lead, functional lead, or manager. Responsible for configuration management activities including change control, status, program support library, and development and monitoring of equipment/system acceptance plans. Evaluates and selects configuration management tools and standards.

Coordinates with management, project, engineering and or logistics personnel on status of subject configuration change

Applications Developer (Senior) –Master’s degree with a minimum of six years’ experience with software design, development, enhancement, modifications, and implementation.

Troubleshoots production problems related to software applications. Researches, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements.

Designs and develops new software products or major enhancements to existing software.

Evaluates effectiveness. Addresses problems of systems integration, compatibility, and multiple platforms. Consults with project teams and end users to identify application requirements.

Performs feasibility analysis on potential future projects to management. Assists in the evaluation and recommendation of application software packages, application integration and testing tools. Resolves problems with software and responds to suggestions for improvements and enhancements. Acts as team leader on projects. Instructs, assigns, directs, and checks the work of others on the development team. Participates in development of software user manuals and technical reports.

Applications Developer ii –Master’s degree with a minimum of six years’ experience formulating or defining system scope and objectives for information technology systems.

Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Prepares detailed specifications for programs. Assists in the design, development, testing, implementation, and documentation of new software and enhancements of existing applications. Works with project managers, developers, and end users to ensure application designs meet business requirements.

Formulates/defines specifications for complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from the manufacturer. Designs, codes, tests, debugs, and documents those programs. Provides overall operating system, such as sophisticated file maintenance routines, large telecommunications networks, computer accounting, and advanced mathematical/scientific software packages.

Assists all phases of software systems programming applications. Evaluates new and existing software products. Prepares cost-benefit and return-on-investment analyses to help management decide whether implementing the proposed system will be financially feasible

Database Specialist ii – Bachelor’s degree or equivalent and a minimum of five years of experience in information requirements analysis, database design, database implementation and optimization experience, and auditing of databases in client/server environment. Able to communicate with management, technicians, and end-users to evaluate needs prior to development of an automated solution. Able to perform data storage, security, integrity, and performance management functions for Database Management Systems (DBMS) supported.

Capable of preparing detailed reports which might include system requirements such as concurrent usage factors, data storage requirements, response rates, and discuss procedures for processing data through the use of DBMS including relational data bases. Knowledgeable of available equipment environment to determine technical approaches, and to formulate appropriate solutions. Familiar with data structures, data structures within a DBMS, as well as methods for defining data relationships. Able to evaluate data base design tradeoffs, performance levels, and space allocation requirements. Knowledgeable of data warehouse, data marts, metadata registries, and scanning operations. Conducts quality control and auditing of databases in a client/server environment to ensure accurate and appropriate use of data. Advises users on access to various client/server databases. Designs, implements, and maintains complex databases with respect to JCL, access methods, access time, device allocation, validation checks, organization, protection and security, documentation, and statistical methods.

Systems Administrator iii – Bachelor’s degree in computer sciences, information systems, engineering or other related technical or scientific discipline related to the task to be supported or equivalent and a minimum of six years’ experience installing new software releases and system upgrades, evaluating, and installing patches, and resolving software related problems. Performs system backups and recovery. Maintains data files and monitors system configuration to ensure data integrity. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

Systems Administrator ii – Bachelor’s degree in computer sciences, information systems, engineering or other related technical or scientific discipline related to the task to be supported or equivalent and a minimum of four years’ experience installing new software releases and system upgrades, evaluates and installs patches, and resolves software related problems. Performs system backups and recovery. Maintains data files and monitors system configuration to ensure data integrity. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

Helpdesk Manager/Specialist Bachelor’s degree in Information Systems or a related field and a minimum of eight years’ experience in providing daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. Serve as the first point of contact for troubleshooting hardware/software and all types of computer systems problems.

Software Engineering Support –Bachelor’s degree (Master’s degree preferred) with a minimum of 10 years’ experience in providing functional and empirical analysis related to the design, development, and implementation of software systems, including, but not limited to application software, utility software, development software, and diagnostic software.

Participates in the development of test strategies, devices, and systems. Have the technical background and skills to perform in all phases of software design, development, documentation, and implementation. Ability to design and develop with advanced networking techniques.

Cyber Security Specialist/AV&V - Bachelor’s degree with a minimum of six years’ experience in developing and implementing information assurance (IA), and security standards and procedures. Coordinates, develops, and evaluates security programs for an organization.

Recommends IA and security requirements. Supports customers in development and implementation of doctrine and policies. Performs analysis, design, and development of security features. Analyzes and defines security requirements systems. Designs, develops, engineers, and implements solutions that meet security requirements. Provides integration and implementation of the security solutions. Analyzes general information assurance-related technical problems and provides basic engineering and technical support in solving these problems. Performs vulnerability/risk analyses of computer systems and applications during all phases of the system development life cycle.

Quality Assurance Tester - Bachelor’s degree with a minimum of six years’ experience evaluating developed code as well as functional and technical specs on the front end of the development process. Analyzes and defines existing business processes and interdependencies as well as test output, identifying discrepancies and clearly documenting defects.

Software Tester - Bachelor’s degree with a minimum of six years’ experience providing usability testing and problem detection for computer software. Analyze software interface and online documentation to determine if it meets the functional needs of the customer. Report any recommended changes and software bugs that are detected to the software development team.

On site Instructor Senior - Master’s degree with a minimum of 10 years’ experience participating in and conducting technical training programs. Specific task order requirements may require a Doctorate degree (see notes at the bottom of this document). Participates in and conducts technical training programs. Determines training objectives. Writes training programs, including outline, text, handouts, and tests. Lectures class following outline, handouts, and texts.

Administers written and practical exams and writes performance reports to evaluate trainees' performance. Familiar with standard concepts, practices, and procedures within a particular field.

Relies on limited experience and judgment to plan and accomplish goals. Designs training programs, including classroom lectures, online courses, and self-study sessions, directed at employees, organization members, or those who use the organization's products or services.

Develops and updates course content and coordinates learning curriculum. Conducts assessment and analysis to identify new development needs and recommends training methods accordingly.

Maintains in-depth and up-to-date knowledge of the related field. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.

On Site Instructor Junior - Bachelor’s degree with a minimum of 10 years’ experience participating in and conducting technical training programs. Determines training objectives.

Writes training programs, including outline, text, handouts, and tests. Lectures class following outline, handouts, and texts. Administers written and practical exams and writes performance reports to evaluate trainees' performance. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Designs training programs, including classroom lectures, online courses, and self-study sessions, directed at employees, organization members, or those who use the organization's products or services. Develops and updates course content and coordinates learning curriculum. Conducts assessment and analysis to identify new development needs and recommends training methods accordingly. Maintains in-depth and up-to-date knowledge of the related field. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.

Content Developer – Bachelor’s degree and a minimum of 12 years’ experience contributing to every aspect of training design, customization and methodology including client interviews, creation/development of training materials, reporting, and presentations of results.

Content Developer Web – Bachelor’s degree in web design, multimedia development, or other related discipline with a minimum of six years’ experience developing content for web/Internet-based learning services.

Content Developer II – Bachelor’s degree in content design, multimedia development, or other related discipline with a minimum of six years’ experience contributing to every aspect of training design, customization and methodology including client interviews, creation/development of training materials, reporting, and presentations of results. Develops web-based content based on provided curriculum, for use online and generally within an eLearning environment. Works with team and utilizes materials to become a subject matter expert on the content. Responsible for drafting content for course to be published. The course content will include lessons, key take-aways, scenarios, assessments, course evaluations, etc.

Coordinates with multiple teams to solicit feedback and perform edits to materials. Ensures course content is published and performs testing of the course. Assists with routine maintenance of courses by adding, deleting, and changing content as appropriate to keep offerings up-to-date.

Creates storyboards for graphics/animations.

NOTE: All personnel working on a Government IT system must have the appropriate DoD certifications for the services they are providing - DoD Directive 8570.01-M

The vendor shall provide fully qualified instructors that have at least ten years’ experience in the

AFSC or career field they are contractually providing instruction for and shall possess knowledge of military technical training and resource management. The vendor shall have knowledge of the Air Force training processes, programs, and requirements. Vendor personnel

MUST be a graduate of a DoD basic instructor course (vendor at the TO level has 30 days from the start of the PoP to fill position).

The vendor shall supply doctoral-level professional support services in Psychometrics, (this

Doctorate includes Psychology, Research Methods and, Statistics and Assessments). The vendor shall apply research methods and conduct analysis with AETC-wide scope to address operational problems and develop recommendations for development, validation, assessment, and implementation of competencies. The vendor shall ensure that studies, research, analysis, and assessments meet or exceed the specific needs of AETC customers.

APPENDIX B

Evaluation Criteria

52.212-2 Evaluation—Commercial Items (October 2014)

GSA will evaluate all proposals to determine the best value to the government. GSA will make that determination based on each Contractor’s proposal using the following evaluation criteria, listed in their descending order of importance:

● Technical Approach (TA) and its feasibility, practicability, and appropriateness in accomplishing PWS requirements

● Previous Experience (PE) as a prime and its relevancy to the scope, size, and duration of requirements identified in the PWS.

● Subcontracting Capabilities (SC) and its relevancy to the scope, size, and unique capability to subcontract requirements identified in the PWS

● Past Performance: Past Performance will be evaluated on a

Satisfactory/Unsatisfactory/Neutral basis

● Price: Evaluated to determine that the price is fair and reasonable.

Non-price factors (TA, PE, and SC) when combined, are significantly more important than price.

Non-price factors, when combined, are significantly more important than Price. As the difference in non-price factors becomes closer, Price may become more important. Non-price factors will be evaluated first, then price. The Government will select a proposal based upon a best value tradeoff determination.

This requirement will be conducted in accordance with FAR 16.5.

If any of the evaluation factors (PE/TA/SC) receive a rating of less than acceptable, the proposal may not be reviewed any further and may not be considered for award.

(End of Provision)

B.1 Evaluation Information

*****NOTE: Failure to comply with any of the requirements identified in the PWS may render the contractor's proposal unacceptable. ******

B.1.1 Previous Experience (PE)

This factor considers the extent of the offeror’s previous experience as a prime contractor in carrying out similar work. The Government must have confidence in the offeror’s ability to complete a project with similar scope, size, and duration with minimal risk.

● Similar in Scope is defined as a measurable range of operations which include Course

Delivery and Creation, Instructor led distance learning, Training Instructor, and Program

Management professional support services.

● Similar in Size is defined as having a dollar value of at least $5,000,000.00 per year for a single project.

● Similar in duration is identified as projects with at least a twelve (12) month performance period.

● Offerors who submit previous experience examples that satisfy all of the evaluation criteria will be given higher rated evaluations than offerors who submit previous experience examples that satisfy only some of the previous experience examples.

In addition to demonstrating previous experience performing similar requirements of this PWS, additional favorable consideration may be given to PE submittals that reflect past experience in desired skills and expertise listed under Appendix A.

B.1.2 Technical Approach (TA)

This factor considers the extent to which the offeror understands the technical and managerial requirements of the PWS and the offeror’s technical approach to meeting those requirements are feasible, practical, and appropriate.

● Technical Approach: Description of the Contractor’s knowledge and understanding of the requirements as outlined in the solicitation. Includes the methodologies, processes, and techniques used to successfully complete the solicitation requirements.

● Feasible: Can successfully accomplish the tasks with the resources identified. Determine if requirements can be met with the anticipated technology, and if the required functionality and performance can be met by the chosen technology, for all planned and anticipated operational scenarios. The offeror needs to clearly provide a crosswalk of labor categories to be used and how the labor categories are related to the accomplishment of the tasks listed in Section 4 of the PWS.

● Practical: Logical approach that does not introduce a high level of risk in order to successfully complete the task requirements. The proposal should clearly describe how the contractor’s

Technical Approach is manifested in practice or action; not theoretical. The Technical

Approach should also clearly demonstrate the contractor’s capabilities.

● Appropriate: A suitable approach that is within the scope of the task and satisfies all the task requirements (right tool for the job). Ensure Technical Approach aspects are assessed for technical and functional appropriateness, adequacy, and compliance with requirements.

Each offeror will be evaluated on their demonstrated understanding of the PWS requirements, the adequacy of the solution/approach, the quality and completeness of their technical/management solutions to these objectives, and the overall qualifications and skill mix of the contractor workforce proposed to address these task order objectives.

B.1.3 Subcontracting Capability

This factor will look at an offeror’s ability to subcontract portions of work that require specialized or unique experience that may not be organic to the offeror’s firm.

Size: Ability to establish a subcontract with another firm for a dollar value of at least

$1,000,000.00 to subcontract unique or specialized experience that was not organic to the Prime firm.

Scope: Can the offeror successfully subcontract for similar scope that is defined as a measurable range of operations which include Course Delivery and Creation, Instructor led distance learning, Training Instructor, and Program Management professional support services similar in nature to the work identified in this PWS.

B.1.4 Past Performance

Past Performance will be evaluated based on the information received from the Past Performance

Questionnaire and from the Contractor Performance Assessment Reporting System (CPARS).

The currency and relevance of the information, source of the information, context of the data, and general trends in contractor’s performance shall be considered. Each Offeror will be assessed a rating and determined to be satisfactory or unsatisfactory.

B.1.5 Price

Price will be evaluated to determine the fairness and reasonableness of proposed pricing. Price will be evaluated separately from all non-price elements of the response package. A rating will not be assigned to the evaluation of price. Pricing must be provided separately from the technical proposal using the pricing spreadsheet at Attachment 3.

B.1.6 Organizational Conflict of Interest (OCI) Plan:

If an OCI has been identified (Reference Section 2.21) and requires mitigation, an OCI

Mitigation plan must be submitted as part of Technical Approach. (Reference C.1)

The offeror’s OCI Mitigation Plan will be evaluated as acceptable or unacceptable based on meeting the requirements identified in this PWS. An offeror with an unacceptable OCI Plan will have until time of award to submit an acceptable plan or that offeror will be removed from consideration.

The plan should consist of the following sections:

• A Table of Contents

• Part 1 – Disclosure of existing or potential OCIs

• Part 2 – Detailed descriptions of the specific measures that are proposed to avoid, mitigate, or neutralize each one of the OCIs described in Part 1 of the plan.

B.1.7 Intent to Award without Discussions:

The Government reserves the right to conduct discussions if determined necessary but intends to award without discussions. Any discussions will be conducted in accordance with FAR 15.306.

APPENDIX C

Instructions to Offerors

C.1 Response Package Instructions

The contractor’s response package must include the following information and must not exceed the following page limitations:

● Volume I Cover Letter/Executive Summary (including the contractor’s DUNS, Tax ID, and Prompt Payment Discount, Section 508 Information, Project Manager’s Name, Email and Phone Number) – 2 Page Limit.

● Volume II Previous Experience (PE): Six (6) Page Limit (Max three (3) references/Max two (2) pages per reference) See Appendix D.

● Volume III Technical Approach (TA)*: Ten (15) Page Limit (to include all information required by C.4).

● Volume IV Pricing: Mandatory spreadsheet (Attachment 3) must be completed and returned with pricing information.

● Volume V Subcontracting Capability: Six (6) Page Limit (Max three (3) references/Max two (2) pages per reference)

● Volume VI Past Performance: Two Past Performance Questionnaires must be submitted (See Attachment 10)

• Volume VII General Administrative Requirements:

● OCI Mitigation Plan, if applicable; there is no page limit for the OCI Mitigation Plan.

If an OCI Mitigation Plan is not applicable, a signed statement must be submitted in its place.

● Representations and Certifications

● Assumptions/Exceptions

● Completed and signed SF1449

C.1.1 Response package Development Instructions

The proposal will be uploaded to ASSIST; not FBO. The 15 day notice should contain the following information letting interested offerors know that they need to register in ASSIST in order to upload a proposal:

The Request for Proposal (RFP) is tentatively scheduled to be released on or about June 14, 2021 and will remain open for 30 days. All interested offerors must submit and upload proposals to

GSA ASSIST web-based order processing system before the RFP closing date/time to be considered for award. Interested offerors must register in ASSIST under “open market”. The

ASSIST Help Desk number is 1-877-472-4877 or send an email to assist.servicedesk@gsa.gov.

ASSIST webpage is https://portal.fas.gsa.gov/public/login. For frequently asked questions, refer to:

https://docs.google.com/document/d/1gmjH6j3xDPW97je7M_r5hyMMMVPe95PkK4ewfoM-

KRI/edit. In order to submit a proposal for consideration after registration in ASSIST, an interested offeror must send GSA an email identifying (1) offeror’s name, and (2) the name of an individual employee that is “registered in ASSIST” and who will act as the offeror’s GSA point of contact (POC) for this requirement. AN OFFEROR MUST IDENTIFY THE COMPANY

NAME AND THE POC’S NAME EXACTLY AS IT APPEARS IN ASSIST. “Registered in

ASSIST” or “Registration in ASSIST” means an offeror is successfully registered in ASSIST such that the Government can select the offeror’s designated POC in ASSIST to receive the RFP and submit a proposal. Some offerors have multiple company divisions and employees registered in ASSIST making it difficult for GSA selection. Therefore, to ensure that all interested offerors have successfully registered in ASSIST and are able to submit a proposal, submission of the above ASSIST offeror information (offeror’s name and POC) is required five (5) business days prior to the RFP closing date. An email must be sent to lisa.riche@gsa.gov.

The RFP will be open on FBO and in ASSIST at the same time. Once the 15 day notice has expired and the RFP is issued, interested offerors who have submitted the required information will be included on the distribution list. Offerors can still register during the time the RFP is open and their names will have to be added to the distribution list for access. If an amendment is issued, it will be posted on ASSIST and www.sam.gov.

It is incumbent upon you, the offeror, to read in its entirety the solicitation and associated documents and if you become aware of any ambiguities to bring it to the attention of the

Contracting Officer immediately upon finding for review and resolution.

All questions concerning this solicitation package will be submitted to the GSA CO via email to lisa.riche@gsa.gov by close of business seven (7) working days after the solicitation issue date identified on www.sam.gov. The GSA CO will compile all questions and responses and post them on www.sam.gov for all offerors to view via an amendment.

The only method by which any terms of this solicitation (to include the PWS) may be changed is by a formal amendment to the solicitation generated by the issuing office. No other communication made whether oral or in writing (e.g., at any Pre-offer submittal conference, Industry Questions & Answers prior to response closing date and time, clarifications, etc.), will modify or supersede the terms of the PWS. No contact with anyone other than the responsible

CO is allowable after the release of the solicitation.

https://portal.fas.gsa.gov/public/login https://docs.google.com/document/d/1gmjH6j3xDPW97je7M_r5hyMMMVPe95PkK4ewfoM-KRI/edit https://docs.google.com/document/d/1gmjH6j3xDPW97je7M_r5hyMMMVPe95PkK4ewfoM-KRI/edit http://www.sam.gov/ mailto:carol.conaway@gsa.gov

The Government reserves the right to make a selection based upon initial submittal packages;

therefore, the offeror should submit its best terms in its initial submission. The Government also reserves the discretion to confer with offerors/interested parties and request revised submittal packages if needed. The Government reserves the right to make no award.

Offerors shall thoroughly examine all solicitation documents and instructions. Failure to do so will be at the offeror’s own risk. Failure to comply with all of the terms and conditions of the solicitation, to include the PWS, may result in the Government’s elimination of the submittal package received in response to the solicitation, from further consideration for award.

C.2 Required PP Information

The Offeror will need to submit two Past Performance Questionnaires (PPQs) for evaluation.

The PPQs need to be completed by a firm that the Prime has previously provided services for.

The Government also reserves the right to use past performance information obtained from sources other than those identified by the offeror. This past performance information will be used for the evaluation of past performance.

C.3 Required Previous Experience (PE) Information

Using the Previous Experience Information Sheet (PWS/Appendix D), provide the recent and relevant PE information for a maximum of three (3) past or current contracts/task orders completed within the past 5 years with comparable (same or similar scope, size, duration) requirements to the solicited task. Previous experience will be evaluated as a measure of the

Government’s confidence in the offeror’s ability to successfully complete a project with comparable scope, size, and duration to the requirements of the solicited task. An offeror who has not successfully performed comparable tasks as stated in the PWS will not be considered technically acceptable and will not be considered for award.

The offeror may use subcontractor experience as well as prime contractor past experience, as long as it is of similar size, scope, and duration to the work described in the PWS. The offeror must identify whether it was the prime or a subcontractor for each project.

Offerors should furnish the following specific information required on each contract/task order provided.

● Contract Name and Number

● Period of Performance

● Contract Dollar Amount

● Contract Type

● Date of Award

● Contracting Officer’s Contact Information

● Contracting Officer’s Representative’s Contact Information

● Brief explanation/narrative describing the scope and complexity of the work, including description of the offeror’s effort in the project and demonstration of the relevance of that work to the requirements of this task.

The Government may supplement the information provided with any other information it any other source including its own experience with the firm (or Subcontractor or teaming partner), and information concerning past experience from any other reliable source.

Offeror’s Previous Experience shall not exceed six (6) pages in total/two (2) pages per reference.

Note: In rating this factor, the Government will evaluate the firm’s similar experience. The

Government’s consideration of experience will include the offeror’s organizational experience but will not include specific consideration of the offeror’s proposed, current, or former contractor personnel experience as part of the offeror’s organizational experience.

C.4 Required TA Information

In support of the evaluation of the TA each offeror must submit the following:

● A methodology overview guiding performance of the requirements identified in this solicitation, and a general description of how the offeror’s approach will be applied to accomplishing the requirements. This overview should identify if teaming partners, or subcontractors will be utilized. An offeror must not simply state that it is willing to perform the PWS requirements. Offerors must show they are capable of performing the work described in the PWS.

● Draft Quality Control Plan (QCP): The Contractor will include a draft QCP in the response package that reflects the key areas of support identified in Attachment 5.1 of the PWS, and also addresses the management of Key Personnel, the overall task, and areas identified in the

Contractor’s Technical Approach (TA) submittal. The QCP shall include a Quality Control

Matrix that (at a minimum addresses) the elements identified in PWS’ Attachment 5.1 proposed by the Contractor in accordance with the PWS.

● Demonstrate that the offeror’s proposal meets the specific requirements of the PWS through the identification of specific skill categories proposed with a description of specific duties each will perform. The Contractor shall include a “crosswalk” and functional description, including experience and education of personnel proposed, and the labor categories identified in the Pricing Spreadsheet Attachment 6.

● Additionally, the offeror must demonstrate in greater detail in the TA submission: the following tasks:

o Describe in detail how to perform major tasks and subtasks outlined in Section 4 of

PWS

o Describe in detail Quality Control process for deliverables o Demonstrate capability to provide on-demand content development services and interactive multimedia products o Describe how they will staff for the three categories/levels of curriculum development during the performance period of the contract o Demonstrate the understanding of IMI development process o Describe test and training evaluation plans for courseware o Describe how technical support, planning, consultation, analysis, and expert advice will be provided in regard to Air Force training o Describe how staff will implement industry-standard practices to create standardized competency development projects o Demonstrate how staff will develop, maintain, and update training curriculum

Offerors’ Technical Approach must not exceed 15 pages in total (including the Quality

Control Plan excerpt).

C.5 Required Pricing Information

This requirement is being solicited as a FFP requisition.

NOTE: Pricing proposed and evaluated will also be applicable for any subsequent use of the clause at FAR 52.217-8, Option to Extend Services (for up to a six-month period, beyond the three year period of performance).

C.5.1 Labor (Line Items 0001 and 0002)

In the pricing spreadsheet, offerors shall include specific skill categories, quantities with labor rates and totals that the contractor will use to invoice. These rates shall be fully burdened, and not subject to DCAA or other finalized audited rates. After award, this order shall not be considered a Forward Pricing Rate Agreement (FPRA).

In an effort to receive the highest quality solution at the lowest possible price the Government requests all available discounts on all services offered by the contractor for this requirement.

The offeror will provide/offer prompt payment terms in their proposal.

C.5.2 Travel (Line Items 0001 and 0002)

A travel ceiling has been provided by the Government in PWS Section 2.18. All offerors shall propose this amount. Offerors shall not provide a breakdown of travel with their offer. Travel will be requested, estimated, and approved through the CTP process in paragraph 2.18.

No G&A, administrative fees, profit or overhead or other indirect costs shall be allowable under the terms of this requirement.

C.6 Required Representations and Certifications ***REQUIRED DISCLOSURE ***

The following reps and certs (Attachment 9) are required to be submitted in response to the solicitation:

C.6.1 FAR 52.212-3 Representations and Certifications – Commercial Items (Nov 2020)

If this document has been completed on the www.sam.gov website, please indicate as such in the response cover letter that will accompany the response package.

C.6.2 Response is required on your company letterhead identifying the project title and

Solicitation. Date the document, and ensure the document is signed by an official of the company who is authorized to represent the company on this topic.

C.7 Subcontracting Capability:

Using the Previous Experience Information Sheet (PWS/Appendix D), provide the recent and relevant Subcontracting Capability information for a maximum of three (3) past or current contracts/task orders completed within the past 5 years with valued at $1 Million or more with similar scope as requirements listed in the solicitation.

C.8 Assumptions/Exceptions

C.9 INFORM 2.0 Language

FAR Part 15 (required debriefing)

FAR Part 16 (if over $5.5M)

A. Overview of the IN-depth Feedback through Open Reporting Methods (INFORM 2.0)

Process

This solicitation is part of an initiative using the INFORM 2.0 process which is designed to enhance the quality and usefulness of post-award communications by providing greater transparency and openness into the procurement process. INFORM 2.0 seeks to increase GSA-industry communication by providing clearer and more complete information to explain the award decision.

Through the INFORM 2.0 process, GSA will seek to share additional information with offerors in writing and/or through an oral feedback meeting that is not required by statute or regulation. For purposes of this solicitation, and in addition to any information required by FAR 15.503 and 15.506, GSA is providing each offeror with the opportunity to participate in the INFORM 2.0 process as further discussed below.

B. Detailed Description of the INFORM 2.0 Process

B.1. Component 1 - Notification of Award

After award and in accordance with any post-award notification timeframes required by regulation (i.e., FAR Parts 15.503(b) and 16.505(b)(6)), the contracting officer will issue written notices to the successful and unsuccessful offerors (the Notification of Decision

Statement (NODS)). The notices will contain:

● All information required by statute or regulation

● An unredacted copy of the complete technical evaluation for that particular offeror that includes a full description of the unsuccessful offeror’s strengths, weaknesses, risks, and deficiencies;

● An overall technical evaluation summary for that particular offeror and the successful offeror that includes evaluated price, overall technical ranking, rating, or score.

B.2. Component 2 - Request for Oral Feedback Meeting or Written Questions

Within three business days after receipt of the NODS, an offeror may, but is not required to:

● submit a written request to the contracting officer for an oral feedback meeting;

● submit a list of written questions to the contracting officer; or

● take no further action.

Solicitation Language FAR Part 15(all) and 16 (over $5.5M)

If the offeror timely elects to request an oral feedback meeting or submit a list of written questions, GSA will consider any such request to constitute a required debriefing pursuant to FAR 15.506. If an offeror does not request an oral feedback meeting or submit a list of written questions within the three-day time period, the receipt of the

NODS concludes the INFORM 2.0 process and satisfies the FAR requirement for debriefs pursuant to FAR 15.506.

If the offeror submits a list of written questions in lieu of the oral feedback meeting, the contracting officer will attempt to respond within five business days of receipt of the written questions. Unless otherwise stated, the contracting officer’s response to the written questions will conclude the INFORM 2.0 process and any corresponding postaward debriefing as further set forth at FAR 15.506.

If the offeror requests an oral feedback meeting, the offeror should provide the following information:

● Primary point of contact;

● List of participants with titles (e.g., Senior Vice President);

● List of topics to assist GSA better prepare for the oral feedback meeting; and

● Preference for in-person, telephone, or web-based conferencing (if available).

B.3. Component 3 - Oral Feedback Meeting

During the oral feedback meeting, GSA’s objectives are to provide:

● Reasonable responses to written questions submitted by the offeror;

● Explanations for the evaluation conclusions and contract award decisions;

● Any additional information about the fairness and impartiality of the evaluation and why the award decision was rational;

● Reasonable responses to additional questions raised during the meeting;

● Additional transparency into the underlying competition process; and,

● A greater understanding of the evaluation and award process.

GSA will not provide any information that is prohibited by law or regulation.

B.4. Component 4 - Post Oral Feedback Meeting Questions

Within two business days after the conclusion of the oral feedback meeting, the offeror may submit a list of written questions to the contracting officer. The contracting officer will provide a written response within five business days and, unless otherwise noted by the contracting officer, the INFORM 2.0 process and any corresponding post award debriefing as further set forth at FAR 15.506 will have concluded.

Solicitation Language FAR Part 15(all) and 16 (over $5.5M)

If the offeror elects not to submit a list of written questions within two days after the oral feedback meeting, the INFORM 2.0 process and any corresponding post-award debriefing as further set forth at FAR 15.506 is concluded.

APPENDIX D

PREVIOUS EXPERIENCE

Information Sheet

Provide the information requested in this form for each contract/program being described.

Provide concise comments regarding your performance on the contracts you identify. Provide a separate completed form for each contract/program submitted. Limit the number of past efforts submitted and the length of each submission to the limitations set forth in the task order, Previous Experience, of this solicitation.

A. Offeror Name (Company/Division): _________________________________________

CAGE Code: _________________________________________

DUNS Number: _________________________________________

(NOTE: If the company or division performing this effort is different than the offeror or the relevance of this effort to the instant acquisition is impacted by any company/corporate organizational change, note those changes.)

B. Program Title: _____________________________________________________________

C. Contract Specifics:

1. Contracting Agency or Customer:

2. Contract Number: __________________________________________________

3. Contract Type:

4. Period of Performance:

5. Total Contract $ Value: ________________________ (Total cost to include all options)

6. Current Contract $ Value: _____________________ (Do not include unexercised options)

D. Brief Description of Effort as __Prime or __Subcontractor

(Please indicate whether it was development and/or production, or other acquisition phase and highlight portions considered most relevant to current acquisition):

E. Milestones:

1. Start Date: ____________________________________________________

2. Completion Date: ____________________________________________________

F. Primary Customer Points of Contact: (For Government contracts provide current information on both individuals. For commercial contracts, provide points of contact fulfilling these same roles.)

Client Program Manager and/or Site Manager

Information

Name

Office

Telephone

E-Mail

Contracting Officer

Information

Name

Office

Telephone

E-Mail

G. Describe in as much detail as possible why this experience is relevant with respect to the scope of the overall task and to the requirements as described in Sections 2, 4 and 5 of this PWS.

Scope is defined as the range of work/skills being referenced is similar in nature to the requirements identified in the PWS. Please reference back to Appendix A, Section A.1.1

Previous Experience (PE) “similar” language.

H. Describe in as much detail as possible why this experience is relevant with respect to the size of the overall task and to the requirements as described in Sections 2, 4, and 5 of this PWS.

Size is defined as dollar value, number of personnel in similar skill sets, and/or number of users/hardware supported is similar in nature to the requirements identified in the PWS. Please reference back to Appendix A, Section A.1.1 Previous Experience (PE) “similar” language.

APPENDIX E

LEVELS OF INTERACTIVITY DEFINITIONS

LEVEL OF

INTERACTIVITY

KEY FEATURES/CHARACTERISTICS

Level 1 (Passive) Examples include watching a video, listening to audio, and reviewing instructional slide presentation. This level provides limited control of navigation.

Level 2

(Simple/Limited

Participation)

Based on instructional cues. The student interacts with objects on the screen, such as point-and-click objects to open information; rollover objects (graphical images) to reveal information; and drag-and-drop objects to construct diagrams, maps, diagnostics, and puzzles. Response to student can be audio or visual. This type of interaction progresses as the student achieves performance steps offering feedback and remediation. The student has more control over navigation through the course with limited branching capability.

Level 3 (Complex

Participation)

Involves simulations as a how-to guide for learning software, simulations depicting diagnostic procedures, and simulations for troubleshooting.

Simulations involving decision-making allow students to make judgment calls and then follow appropriate branches for feedback and remediation. Simulations in science and environment may include chemical and biological reactions requiring the student to respond to simulated events triggered by decisions made by the student. The student controls the learning experience by responding to instructional cues. The student is encouraged to branch, make decisions, and alter paths, and receives constructive feedback.

Level 4 (Real-time

Participation)

Gaming, high-level decision-making, and diagnosis of problems with resulting real-life consequences allow the student an opportunity to learn from mistakes. For example, students diagnose patients and prescribe treatment; hyperlinked interactivity allows the student to build a knowledge base while navigating through a wide range of information sources with access all controlled by the student. Level 4 offers discovery, reflection, exploration, judgment, and closure. Real-life scenarios with computer-generated situations include personal conflict, battlefield confrontation, interviewing and interrogation skills, and other job-related skills. The student controls the learning experience in the same way learning is experienced in real life.