Exhibit R_Call Data.pdf

PDF 73 KB Posted

Attached to
Remote Health Readiness Program 4 (RHRP-4)
Solicitation number
HT001125R0020
Issued by

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The document is an Exhibit R_Call Data PDF detailing monthly call center performance metrics for the period of February 2024 to February 2025. The data shows 62,836 inbound calls with an average talk time of 8 minutes and 15 seconds, totaling 518,397 minutes. Additionally, 62,000 outbound calls are recorded, though specific metrics for outbound calls are not provided in this exhibit. This document appears to be a supporting data attachment for the Remote Health Readiness Program-4 (RHRP-4) contract solicitation by the Defense Health Agency, likely demonstrating call center performance capabilities as part of the contract requirements.

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Total Calls Average Talk Time Total Minutes Inbound 62,836 8 min 15 sec 518,397

Outbound 62,000

Exhibit R_Call Data

Monthly Averages for the Period of Feb 2024 to Feb 2025

Sheet1

File details come from the government source that posted it. Updated .