HSTS05-14-R-SPP004_v1.4.pdf

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PAGE INDEX

SECTION B – SUPPLY or SERVICES & PRICES

B.1. PRICING TABLE

SECTION C – STATEMENT OF WORK

C.1 INTRODUCTION

C.1.1 Scope 12

C.1.2 Applicable and Referenced Information 13

C.2 PROVIDE SECURITY SCREENING SERVICES

C.2.1 Security Screening 16

C.2.2 Screening Operation Standards 18

C.2.3 Screening Staffing & Supervision 19

C.2.4 Incident Reporting 19

C.2.5 Layered Security Activities 19

C.2.6 Additional Operational Requirements 21

C.2.7 Continuity of Operations and Private Contractor Screeners 22

C.2.8 Handle Passenger and Baggage Claims 22

C.2.9 Procedures for Lost and Unclaimed Personal Property 23

C.2.10 Procedures for Voluntarily Abandoned Property (VAP) 24

C.2.11 Procedures for Hazardous Materials 24

C.2.12 Customer Service and Inquiries 24

C.3 CONDUCT AIRPORT SERVICE TRANSITION

C.3.1 Transition Plan 26

C.3.2 Transition 26

C.3.3 Full Operational Capability (FOC) 26

C.3.4 Service Migration Plan 27

C.3.5 Post Award Conference 27

C.4 PROVIDE SCREENING PROGRAM MANAGEMENT

C.4.1 Program Management 28

C.4.1.1 Performance Management Review

C.4.2 Workforce Management 30

C.4.2.1 Supervision

C.4.2.2 Staffing

C.4.2.3 Scheduling

C.4.2.4 Training Documentation

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C.4.3 On-Boarding of New Screener Hires Overview 33

C.4.4 On-Boarding of New Hire Non-Screeners Overview 34

C.4.5 Workforce Incident Reporting 34

C.4.6 Risk Management 35

C.4.7 Government Furnished Facilities 36

C.4.8 Maintenance of Equipment 36

C.4.9 Consumables 37

C.4.10 Uniform Management and Appearance 38

C.4.11 Safety & Health Requirements 38

C.5 CONDUCT SCREENER TRAINING

C.5.1 Screener Training 38

C.5.2 Other Training 39

C.6 DELIVERABLES AND CERTIFICATIONS

C.6.1 Introduction 39

C.6.2 Deliverable Management 40

C.6.3 Address for Deliverables 40

C.6.4 Contract Data Requirements List 40

C.7 SECURITY REQUIREMENTS

C.7.1 Security Clearance Requirements 40

C.7.2 Sensitive Information Requirements 42

SECTION D – PACKAGING AND MARKETING

D.1 PACKAGING AND MARKING

D.2 REPORTS AND OTHER DOCUMENTATION

SECTION E – INSPECTION AND ACCEPTANCE

E.1 FAR CLAUSES INCORPORATED

E.2 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

E.3 PERFORMANCE MONITORING

E.4 QASP PERFORMANCE MEASURES

SECTION F – DELIVERIES OR PERFORMANCE

F.1 CLAUSES INCORPORATED BY REFERENCE

F.2 PERIOD OF PERFORMANCE

F.3 PLACE OF PERFORMANCE

F.4 DELIVERABLES SCHEDULE

SECTION G - CONTRACT ADMINISTRATION DATA

G.5200.243.001 CONTRACTING OFFICER (CO)

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G.5200.242.001 CONTRACTING OFFICER’S REPRESENTATIVE (COR) AND TECHNICAL

MONITORS (AUG 2013)

G.4202.242.002 SUBMISSION OF INVOICES

SECTION H – SPECIAL CONTRACT REQUIREMENTS

H.1 U.S. CITIZENS AND USE OF FOREIGN NATIONALS AND ALIENS ON TSA CONTRACTS

H.2 QUALIFIED PRIVATE SCREENING COMPANIES

H.3 GOVERNMENT ISSUED KEYS, IDENTIFICATION BADGES, AND VEHICLE DECALS

H.4 PASSENGER AND BAGGAGE CLAIMS

H.5 TECHNICAL DIRECTION

H.6 COMPENSATION AND OTHER BENEFITS

H.7 CONTRACTOR SECURITY REQUIREMENTS

H.8 SECURITY OF SYSTEMS HANDLING PERSONALLY IDENTIFIABLE INFORMATION

AND PRIVACY INCIDENT RESPONSE

H.9 IDEA FACTORY

H.10 CONTRACTOR NON-COMPLIANCE WITH CONTRACT

H.5200.224.001 DISCLOSURE OF INFORMATION

H.5200.245.001 CONTRACTOR'S RESPONSIBILITY FOR ASSIGNED SPACE, EQUIPMENT,

AND SUPPLIES

H.5200.205.001 PUBLICITY AND DISSEMINATION OF CONTRACT INFORMATION

H.5200.244.001 INTERRELATIONSHIP OF ASSOCIATE CONTRACTORS

H.5200.237.001 NON-PERSONAL SERVICES

H.5200.209.001 CONTRACTOR RESPONSIBILITIES

H.5200.203.001 QUALIFICATIONS OF EMPLOYEES

H.5200.209.002 NON-DISCLOSURE AGREEMENTS

H.5200.222.001 “INSTRUCTIONS TO CONTRACTOR REGARDING NON-DISPLACEMENT OF

QUALIFIED WORKERS UNDER SERVICE CONTRACT ACT-AFFECTED CONTRACTS.” ... 100

H.5200.237.002 OBSERVANCE OF LEGAL HOLIDAYS, OTHER ABSENCES, AND NECESSARY

CONTRACT PERFORMANCE OFFSITE

H.5200.237.003 SECURITY REQUIREMENTS FOR CONTRACTOR EMPLOYEES

PERFORMING AT OR IN AIRPORT LOCATIONS

H.5200.236.001 PERMIT REQUIREMENTS FOR CONTRACTOR WORK AT AIRPORTS

H.5200.228.001 INSURANCE FOR CONTRACTOR PERFORMANCE AT THE AIRPORT

H.5200.205.002 ADVERTISING OF AWARD

H.5200.204.001 MAJOR BREACH OF SAFETY OR SECURITY

H.5200.237.004 CONTRACTOR STAFF TRAINING

H.5200.209.003 EMPLOYEE TERMINATION

H.5200.203.002 STANDARDS OF CONDUCT AND RESTRICTIONS

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H.5200.223.001 WORKPLACE VIOLENCE PREVENTION

H.5200.237.005 NOTIFICATION OF PERSONNEL CHANGES

H.5200.237.006 SUBSTITUTION OF KEY PERSONNEL

H.5200.224.002 CONTROLLED UNCLASSIFIED INFORMATION DATA PRIVACY AND

PROTECTION

H.5200.218.001 CONTINGENCY AND/OR CONTINUITY OF OPERATIONS SUPPORT OF

TRANSPORTATION SECURITY ADMINISTRATION OPERATIONS

H.5201.204.001 PERSONNEL ACCESS

H.5201.204.003 HANDLING OF SENSITIVE SECURITY INFORMATION IN TSA CONTRACTS

(AUG 2012)

H.5201.209.001 SUITABILITY DETERMINATION FOR CONTRACTOR EMPLOYEES

SECTION I – CONTRACT CLAUSES

I.1 CLAUSES INCORPORATED BY REFERENCE

I.2 FAR CLAUSES INCORPORATED IN FULL TEXT

52.217-8 Option to Extend Services (NOV 1999)

52.217-9 Option to Extend the Term of the Contract (MAR 2000)

I.3 HSAR CLAUSES INCORPORATED IN FULL TEXT

SECTION J – LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

SECTION K - REPRESENTATIONS, CERTIFICATIONS, AND OTHER STATEMENTS OF

BIDDERS

K.1 GENERAL

K.2 FAR CLAUSES INCORPORATED BY REFERENCE

K.3 FAR CLAUSES INCORPORATED IN FULL TEXT

K.4 HSAR CLAUSES INCORPORATED IN FULL TEXT

K.5 AFFIRMATION OF COMPLETED REPRESENTATIONS AND CERTIFICATIONS IN SAM

K.6 REQUIREMENTS FOR CERTIFICATION OF U.S. AND / OR U.S. SUBSIDIARIES OF A

FOREIGN OWNED COMPANY

K.7 CERTIFYING COMPANY OFFICIAL

SECTION L – INSTRUCTIONS, CONDITIONS, AND NOTICES TO BIDDERS

L.1 CLAUSES INCORPORATED BY REFERENCE

L.2 TYPE OF CONTRACT (FAR 52.216-1) (Apr 1984)

L.3 SERVICE OF PROTEST (FAR 52.233-2) (SEPT 2006)

L.4 SAFETY ACT PRE-QUALIFICATION DESIGNATION NOTICE (FAR 52.250-4) (FEB 2009)

L.5 GENERAL PROPOSAL PREPARATION INSTRUCTIONS

L.6 REQUEST FOR CLARIFICATION

L.7 PROPOSAL SUBMISSION REQUIREMENTS

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L.8 SENSITIVE SECURITY INFORMATION (SSI)

L.9 SUBMISSION OF PROPOSALS

L.10 PAPER SUBMISSION OF PROPOSALS

L.11 ELECTRONIC SUBMISSION OF PROPOSALS

SECTION M – EVALUATION FACTORS FOR AWARD

M.1 CLAUSES INCORPORATED BY REFERENCE

M.2 BASIS OF AWARD

M.3 EVALUATION FACTORS

M.4 EVALUATION METHODOLOGY

M.5 SEPARATE CO DETERMINATION(S)

ATTACHMENT J.1 – SUITABILITY DETERMINATIONS

J.1.1 Suitability Determination Requirements for Private Contract Screeners

J.1.2 Suitability Determination Requirements for Non-Screeners

ATTACHMENT J.2 – SPP HIRING PLAN TEMPLATE (CDRL #A003)

ATTACHMENT J.3 – TRAINING PLAN TEMPLATE AND REQUIREMENTS (CDRL

#A005)

J.3.1 Training Requirements

J.3.2 Screener Re-certification

J.3.3 SPP Security Training Instructor Requirements

J.3.4 Training Activities

J.3.5 Training Plan Template

ATTACHMENT J.4 – TSA ASSESSMENT REQUIREMENTS FOR SCREENERS

J.4.1 ATSA Employment Standards for Private Contract Screeners

J.4.2 Procedures for Administering the Computer Based Test (CBT) for SPP Airports

ATTACHMENT J.5 – SAFETY ACT BLOCK DESIGNATION NOTICE

ATTACHMENT J.6 – AIRPORT SPECIFIC INFORMATION

J.6.1 Orlando Sanford International Airport (SFB)

ATTACHMENT J.7 – FORMS AND TEMPLATES

ATTACHMENT J.8 – ACRONYMS AND DEFINITIONS

J.8.1 ACRONYMS

J.8.2 DEFINITIONS

ATTACHMENT J.9 – PRICING TEMPLATES

ATTACHMENT J.10 – STAFFING PLAN TEMPLATE

ATTACHMENT J.11 – CONTRACTOR IMPROVEMENT REPORT

ATTACHMENT J.12 – TSA ASSUMPTIONS FOR STAFFING SCREENING

CHECKPOINTS

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J.12.1 Security Screening Checkpoints

J.12.2 Passenger and Baggage Screening Checkpoint Assumptions

ATTACHMENT J.13 – SERVICE CONTRACT ACT/DEPARTMENT OF LABOR WAGE

DETERMINATIONS FOR SEMINOLE COUNTY FLORIDA

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SECTION B – SUPPLY or SERVICES & PRICES

The Total Contract Value will be based on the final price of the Base period and the price of each option year.

B.1. PRICING TABLE

Base Period

Item Supplies/Services Quantity Unit of

Measure Unit Price Total Price

0001T**

Transition Phase – Labor Only (In accordance with Section C.3 “Conduct

Airport Service Transition” Statement of Work).

3 Month $ $

0002T**

Transition Phase - Other Price

Elements (In accordance with Section

C.3 “Conduct Airport Service

Transition” Statement of Work).

3 Month $ $

Security Screening Services – Labor

Only (In accordance with Section C

(except Section C.3 “Conduct Airport

Service Transition”) Statement of

Work and includes all required data/reports)

Month $ $

Other Price Elements (In accordance with Section C (except Section C.3

“Conduct Airport Service Transition”)

Statement of Work and includes all required data/reports)

9 Month $ $

Optional

Additional Operational Requirements

(including, but not limited to surge, additional training and Pilot Programs as defined in Section C.2.6 “Additional

Operational Requirements”

*This CLIN maybe Cost Reimbursable

1 Lot $50,000.00*

*estimated

$50,000.00*

Base Year Total $

Option Year 1 (if exercised)

Measure Unit Price Total Price

Security Screening Services (In accordance with Section C (except

Section C.3 “Conduct Airport Service

Transition”) Statement of Work and includes all required data/reports)

12 Month $

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Other Price Elements (In accordance with Section C (except Section C.3

“Conduct Airport Service Transition”)

Statement of Work and includes all required data/reports)

(including, but not limited to surge, additional training and Pilot Programs)

Option Year 1 Total

Option Year 2 (if exercised)

Measure Unit Price Total Price

Security Screening Services (In accordance with Section C (except

Section C.3 “Conduct Airport Service

Transition”) Statement of Work and includes all required data/reports)

12 Month $

Other Price Elements (In accordance with Section C (except Section C.3

“Conduct Airport Service Transition”)

Statement of Work and includes all required data/reports)

(including, but not limited to surge, additional training and Pilot Programs)

Option Year 2 Total

Option Year 3 (if exercised)

Measure Unit Price Total Price

Security Screening Services (In accordance with Section C (except

Section C.3 “Conduct Airport Service

Transition”) Statement of Work and includes all required data/reports)

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Other Price Elements (In accordance with Section C (except Section C.3

“Conduct Airport Service Transition”)

Statement of Work and includes all required data/reports)

(including, but not limited to surge, additional training and Pilot Programs)

Option Year 3 Total

Option Year 4 (if exercised)

Measure Unit Price Total Price

Security Screening Services (In accordance with Section C (except

Section C.3 “Conduct Airport Service

Transition”) Statement of Work and includes all required data/reports)

12 Month $

Other Price Elements (In accordance with Section C (except Section C.3

“Conduct Airport Service Transition”)

Statement of Work and includes all required data/reports)

(including, but not limited to surge, additional training and Pilot Programs)

Option Year 4 Total

GRAND TOTAL

** Offerors cannot propose less than a 90 day transition period.

[END OF SECTION]

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SECTION C – STATEMENT OF WORK

C.1 INTRODUCTION

The mission of the Transportation Security Administration (TSA) is to protect the Nation’s transportation systems to ensure freedom of movement for people and commerce. In support of that mission, the Screening Partnership Program (SPP) screens passengers and baggage

(including cargo screened as baggage) at commercial airports for explosives, weapons, and other prohibited items through the use of a private, contract screening workforce under Federal oversight. The SPP was established under Congressional mandate through the Aviation and

Transportation Security Act (ATSA) of 2001, which requires that “upon approval of an application submitted by an operator of an airport, the screening of passengers and property at the airport under [ATSA] section 44901 will be carried out by the screening personnel of a qualified private screening company under a contract entered into with the Under Secretary

[now the Administrator].”

SPP has established the following guiding principles:

Security is paramount: Services shall be performed at a level equal to or greater than the level provided by Federal government personnel and comply with Federal passenger and baggage screening standard operating procedures and related guidance.

Security is a “non-negotiable” issue.

Customer service counts: While security is always TSA’s most important objective, ensuring a courteous, professional, and efficient process for passengers and other members of the aviation community is a critical part of the opt-out mission.

Costs must be competitive: TSA requires contractors supporting the SPP to provide screening services at a cost to TSA that is less than, or equal to the cost of Federal screening operations.

Create a partnership that leverages strengths of the private and public sectors:

TSA believes the SPP can only achieve its objectives if contract operators and TSA work in close partnership, leveraging private sector innovations and efficiencies with government security oversight.

TSA does not use the terms “partner” and “partnership” as legal terms but only to describe an open, collaborative working relationship. Nothing in the contract or Statement of Work

(SOW) shall be construed as a joint partnership or joint venture between the Government and the Contractor. The TSA/Contractor partnership will reflect the attributes of an open, collaborative, and customer-oriented professional relationship. However, the Contractor remains responsible for providing security screening services that meet the requirements of the

TSA.

C.1.1 Scope

The Contractor shall provide security screening services at Orlando Sanford International

Airport (SFB), Sanford, FL.

All security screening conducted within this SOW shall be done in accordance with TSA

Transportation Security Administration Page 13 of 206 RFP No. HSTS05-14-R-SPP004 standard operating procedures (SOPs) and Operational Directives (ODs) related to screening functions. Airport Security Screening Services include, but are not limited to:

Screening persons both entering and inside the airport’s sterile area;

Screening baggage and other items destined for an aircraft or airport’s sterile area;

Travel document checking (TDC);

Executing security activities on and off airport grounds, also known as layered security programs, such as Visible Intermodal Prevention and Response (VIPR) screening, Playbook, and Screening of Passengers by Observation Techniques (SPOT);

Security Training;

Preventative maintenance of designated screening equipment;

Temporary screening for pilots and surge requirements (as needed); and

Screening workforce management.

Per ATSA, security screening services shall be performed at a level equal to or greater than the level provided by Federal government personnel. The security screening services shall prevent the introduction of prohibited articles into the sterile areas of the airport through the application of X-ray imaging technologies, Explosive Detection Systems (EDS), Explosive Trace

Detection systems (ETD), Walk-Through Metal Detection systems (WTMD), Hand-Held

Metal Detectors (HHMD), Advanced Imaging Technology (AIT), physical search, behavior observation, and other detection methods deployed by TSA at the airport.

TSA screening procedures may include the use of animals such as canines or other animals at the airport. The Contractor may be required to perform security screening activities alongside these animals and their federal handlers..

Given the dynamic and changing nature of airport infrastructure and operations, the Contractor shall conduct security screening at all current, future, and reconfigured TSA established passenger and baggage screening locations at the airport(s).

The contract is designed to accommodate changes in TSA’s screening procedures based on the evolution of threats, the availability of new security screening technologies, the inclusion of risk-based security initiatives and practices, and fluctuations in airport operations that might mandate different staffing models. This accommodation exists to meet the needs of our stakeholders as they contribute to TSA’s mission of protecting the nation’s transportation systems to ensure freedom of movement for people and commerce.

In addition to providing security screening, the Contractor shall be responsible for conducting airport transition and providing security screening program and personnel management. The

SPP will work with the Contractor and other TSA stakeholders to integrate best practices and lessons learned from Federal screening operations and previous contracts in order to continuously seize improvement opportunities.

C.1.2 Applicable and Referenced Information

The following regulations, policies, and procedures in Table 1 below are applicable to the

Transportation Security Administration Page 14 of 206 RFP No. HSTS05-14-R-SPP004 security screening operation at the airport. Guidance documents are often added, revised or eliminated based on policy and procedural changes. The Contractor shall be responsible for adherence to all updated references which impact their ability to execute the contract. The documents listed are either available on the TSA public website, or will be made available by the Contracting Officer’s Representative (COR) or other TSA staff, or are located on the SPP

WebBoard (an internal SPP information sharing site for the CORs and contractors) after contract award.

Access to certain documents and the SPP WebBoard cannot be granted until a contract has been awarded, and an individual pre-hire suitability determination, has been approved. See

Attachment J.1.2, Suitability Determination Requirements for Non-Screeners, for information on suitability determination for non-screeners. After contract award, the Contractor shall provide the COR with the names, email address, and last 4 digits of the Social Security

Number of the individuals requiring access the WebBoard. The access request will be submitted to the Program Management Office (PMO) for processing. The contractor will be notified by the PMO when access has been granted.

The documents listed below are referenced in the SOW and other sections of the solicitation:

Continued on Next Page

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Table 1: Applicable and Referenced Information

Management Directives can be found on the Web by accessing the TSA public website at http://www.tsa.gov/research-center/management-directives, and via the DHS website.

TSA will provide SOPs and Operational Directives (ODs) as Government Furnished

Information (GFI) to Contractor staff after contract award and upon successful, individual completion of suitability determination per Attachment J.1, Suitability Determinations.

Title/Description

Aviation and Transportation Security Act (ATSA) of 2001

Executive Order 12829, National Industrial Security Program (6 Jan 1993)

Executive Order 13526, Classified National Security Information (29 Dec 2009)

Classified National Security Information Implementing Directive No. 1 (22 Sep 2003)

National Industrial Security Program Office Manual (NISPOM) (28 Feb 2006)

DHS Instruction 121-01-011, DHS Administrative Security Program

Service Contract Act (1965)

Federal Tort Claims Act (FTCA) (25 Jun 1948)

Homeland Security Act of 2002 – SAFETY Act

Rehabilitation Act of 1973

Occupational Safety and Health Administration (OSHA) standards 29 CFR 1910, Occupational

Safety and Health Standards

Occupational Safety and Health Administration (OSHA) standards 29 CFR 1904, Recording and

Reporting Occupational Injuries and Illness

TSA Financial Management Manual

TSA MD 200.7 Records Management Program

TSA MD 200.8 Records Management Files Classification System

TSA MD 200.9 Vital Records Program

TSA MD 200.51, Disposition of Lost and Unclaimed Personal Property Found in

TSA-Occupied Space

TSA MD 200.52, Care, Handling, and Disposition of Voluntarily Abandoned Property

TSA MD 1100.73-2, TSO Dress and Appearance Responsibilities

TSA MD 1900.8, Transportation Security Officer Training And Initial Certification Programs

TSA MD 2800.7, TSA Headquarters (HQ) Access Control and Issuance of TSA HQ Photo

Access Pass

TSA MD 2800.71, TSA Headquarters Access Control

TSA MD 1400.3 Information Technology Security

DHS MD 4300A Sensitive Systems Handbook

DHS IT Security Architecture Guidance Volumes 1, 2 and 3

DHS/TSA System Lifecycle (SLC)

TSA MD 2400.1, Occupational Safety and Health Program

Continuity Guidance Circular 1 (CCG1), Continuity Guidance for Non-Federal Agencies.”

(January 2009)

TSA’s National Training Plan (NTP) (updated quarterly on the TSA Online Learning Center) http://www.tsa.gov/research-center/management-directives

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C.2 PROVIDE SECURITY SCREENING SERVICES

C.2.1 Security Screening

The Contractor shall provide security screening at TSA established passenger, baggage, and aviation direct access checkpoints with approved, fully-trained personnel. As part of security screening services, the Contractor, under the direction of TSA and using TSA SOPs, shall:

Screen persons both entering and inside the airport sterile area (via passenger checkpoint(s) or other entrance);

Screen baggage and other items destined for an aircraft or airport’s sterile area;

Prevent, as directed by TSA, persons from entering an airport sterile area from exit lanes; and

Check travel documents of passengers entering an airport’s sterile area for authenticity.

The Contractor shall meet the complex operational requirements of today’s airport environment, to include providing screening services for delayed or unplanned commercial passenger flights, and maximizing the capacity of the screening checkpoint by staffing in a manner that minimizes customer wait times while leveraging the use of TSA’s screening technology.

C.2.1.1 Passenger Screening

If requested by the COR or TM, the Contractor shall provide the COR and/or TM verbal notification on how it intends to operate passenger screening checkpoints to include checkpoint opening and closing times, lane opening and closing, staff assigned, and times and locations where the Contractor expects hourly throughput demand to exceed capacity prior to execution.

The Contractor shall incorporate and execute changes where the intent fails to meet the requirements outlined in this SOW. The Contractor shall provide this notification no less than monthly and before major travel periods, and may do so in conjunction with existing deliverables or performance reviews.

The Contractor shall operate screening checkpoints so that no person requiring screening waits

20 or more minutes from the time they enter the security screening queue until the time they reach the AIT or WTMD. The Contractor shall report all instances of wait times 20 or more minutes to the TM. When wait times exceed 10 minutes, the Contractor shall operate one (1) additional screening lane, where available, for every 150 people per hour requiring screening until all screening lanes are operating. The COR and/or TM may temporarily relieve the

Contractor from the requirement to operate additional screening lanes if the situation warrants.

In specific instances when wait times exceed 20 minutes at checkpoints where the throughput demand is greater than the capacity, the Contractor shall operate all lanes and screen 150 people per hour per lane until wait times are reduced to 10 minutes or less and the queue has diminished enough to warrant closing lanes.

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TSA may modify checkpoint procedure or configuration in conjunction with the implementation of risk-based security initiatives. In the event such modifications change the hourly throughput per lane, the Contractor shall follow the throughput standard for that procedure or configuration for planning and operational purposes.

C.2.1.2 Baggage Screening

The Contractor shall staff and operate all checked baggage screening locations in a manner so that all bags are screened, to include the resolution of security alarms, in time to make their intended flight. The Contractor shall plan to open and close baggage screening locations consistent with this requirement. If requested by the COR or TM, the Contractor shall provide the COR and/or TM verbal notification on how it intends to operate baggage screening locations to include opening and closing times, staff assigned, and supervision, and resolution tables operating prior to execution. The Contractor shall incorporate and execute changes where the intent fails to meet the requirements outlined in this SOW. The Contractor shall provide this notification no less than monthly and before major travel periods, and may do so in conjunction with existing deliverables or performance reviews.

C.2.1.3 SOP Implementation and Compliance

The Contractor shall implement all applicable TSA SOPs, directives, policies, and updates as directed by the COR. The Contractor shall meet or exceed 90 percent compliance with SOPs as audited by TSA personnel or TSA authorized third parties. For the sake of this implementation and compliance requirement, SOPs include ODs where ODs contain operational screening guidance within the scope of work. The Federal Security Director

(FSD) is responsible for oversight of security screening services and the dissemination of security information, including SOPs, at the airport. During urgent and compelling security events, the Contractor shall immediately implement security screening-related direction within the scope of work upon receipt of such direction from the COR, TM or FSD. If the direction originates directly from the FSD, the Contractor shall make immediate and persistent attempts to inform the CO or COR of the direction and Contractor actions to comply.

The Contractor shall follow the operating procedures contained in the SOPs when conducting security screening. The COR or TM will maintain a current copy of the SOPs and provide the

Contractor with SOP revisions as soon as they are made available. Implementation of changes will be coordinated with the COR, TM, and the Contractor, and involve the FSD as needed.

The Contractor shall adhere to the staffing positions and activities defined in the checkpoint, baggage and screening management SOPs. In the rare event circumstances are warranted, the

Contractor may deviate from the positions and activities outlined in the SOPs only with express written permission from the CO, COR, or TM, and in times of security threats or emergencies, with permission from the FSD and or the FSD designee. If the permission originates directly from the FSD or FSD designee, the Contractor shall make immediate and persistent attempts to inform the CO or COR of the change, and of Contractor actions to maintain security standards while minimizing the level of deviation.

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The Contractor shall provide a detailed review of the SOPs as part of each employee's initial training and each time a SOP is modified. No employee shall be assigned to screening duties unless he/she is thoroughly knowledgeable of the SOPs and is certified by the contractor in accordance with TSA standards to perform the assigned duties. The Contractor shall have no security incident attributed to its failure to follow current checkpoint and baggage screening

SOPs.

C.2.2 Screening Operation Standards

In accordance with 49 U.S.C. §44920, the level of screening services and protection provided at the airport under the contract will be equal to or greater than the level that would be provided at the airport by Federal Government personnel. Therefore the Contractor shall perform equal to or better than the Federal Government in aspects pertaining to this SOW. In furtherance of the statute, for each airport under the scope of this SOW:

The Contractor shall meet or exceed the average TIP detection rate of all airports in the same category for the preceding fiscal year.

The Contractor shall meet or exceed the average first time pass rate for certification testing of all airports in the same category for the preceding fiscal year.

The Contractor shall meet or exceed the average score on Presence, Advisements, Communication, and Execution (PACE) testing of all airports in the same category.

The Contractor shall achieve a 90 percent or greater compliance rate with applicable

SOPs.

The contractor shall meet or exceed the average pass rate on improvised explosive device drills of all airports in the same category.

The Contractor shall meet or exceed the TSA’s equipment utilization goal at each screening location, if applicable. (Equipment utilization goals shall be provided as developed. Changes to existing or new utilization goals shall be considered within scope as they do not affect TSA staffing protocols.)

Failure to perform equal to or greater than the level that would be provided at the airport by

Federal Government personnel may result in Government action up to and including contract termination. Additionally, the TSA reserves the right to review applicable performance measures, and the Contractor shall comply with TSA requests for improvement.

The Quality Assurance Surveillance Plan (QASP) will be used to ensure the Contractor is compliant with contract requirements, which include ATSA requirements and TSA performance standards. The Contractor shall meet or exceed the level of performance established by the QASP (see section E.4 QASP Performance Measures). Consistent with

ATSA, the Contractor shall also meet or exceed federal screener performance averages when such performance information exists. Failure to meet the minimum levels of quality may result in Government action up to and including contract termination.

Private Screening Companies’ compliance with ATSA standards and contract requirements will be monitored throughout the period of performance. If a Contractor is not in compliance

Transportation Security Administration Page 19 of 206 RFP No. HSTS05-14-R-SPP004 with the AQL for any of the Performance Measures set forth in Section E.4, or any other requirement specified in the SOW as deemed appropriate by the COR, TM, or CO, the TSA may generate a Contractor Improvement Report (CIR).

The Contractor shall submit a Corrective Action Plan (CAP) upon receipt of a CIR to address compliance issues identified by the COR or CO. After approval by the COR, the Contractor shall implement the CAP under close supervision from the COR or TM. Upon reaching a level of performance that meets the Acceptable Level for the Performance Measure, the

Contractor is to submit a letter of compliance that will reviewed by the COR.

If a CIR or CAP involves security flaws or failures, it may need to be labeled and handled as

SSI (see section H.5201.204.003, Handling of Sensitive Security Information (SSI) in TSA

Contracts).

C.2.3 Screening Staffing & Supervision

The Contractor shall adhere to staffing and supervisory guidelines established in the TSA SOPs and ODs in order to provide the required level of staffing and supervision for daily security screening operations. In cases where an SOP or OD reads “should” the contractor shall interpret that guidance as “shall,” unless clarification is provided by the COR or TM. Proper supervision and staffing of screening operations is critical for ensuring consistent and high quality delivery of security screening services in a manner that meets SPP requirements.

C.2.4 Incident Reporting

The Contractor shall immediately notify the FSD, COR, TM and law enforcement of security incidents in accordance with TSA SOPs. The Contractor shall also provide a detailed written report within 24 hours to the COR & TM. A listing of proper authorities at the airport(s) for screening, regulatory, and law enforcement related incidents are provided in section J.6 Airport

Specific Information.

C.2.5 Layered Security Activities

The Contractor shall conduct layered security activities in accordance with TSA SOPs and as directed by TSA. Layered Security Activities include:

Playbook activities (C.2.5.1);

Visible Intermodal Prevention and Response (VIPR) (C.2.5.2); and

Screening Passengers by Observation Techniques (SPOT).

Circumstances may dictate unplanned or short notice security activities such as additional

Playbook activities, VIPR operations, or other screening activities at temporarily established locations. The Contractor shall comply with this direction by modifying operational plans in collaboration with the TM without impacting the overall requirements of the contract. The

COR and/or TM may temporarily relieve the Contractor of wait time and staffing requirements to accommodate these events if needed.

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As threats evolve, TSA layered security activities may evolve as well. The nature of modifications to the layered security activities listed in this SOW cannot be anticipated;

program names may change; and programs may be changed, added, or ended.

The Contractor shall coordinate efforts with COR and/or TM to meet readiness and security objectives in response to airport threats and vulnerabilities. The requirements for layered security fall within the purview of TSA security screening operations and are included in the estimated level of effort.

C.2.5.1 Playbook Activities

The Playbook concept is designed to create a transportation security system that increases unpredictability, thereby frustrating terrorist plans and potentially deterring attacks. Playbook

“plays” are security activities conducted within the airport designed to enhance the security provided by passenger and baggage screening. Playbook is a strategy that provides increased security while relying on existing resources and authorities. Unforeseen Playbook activities may be required in reaction to special events or threats. See C.2.5.3 for Playbook performed by

BDOs.

See J.6 Airport Specific Information, for the required hours dedicated to the execution of

Playbook activities. In the absence of any hours, the Contractor will not be required to plan for the routine staffing, scheduling or management of Playbook. Playbook shall remain as a valid security measure such that the execution of Playbook “plays” shall be required of the

Contractor if called for by TSA.

C.2.5.2 Visible Intermodal Prevention and Response (VIPR)

VIPR is a program that provides security screening at locations other than the airport passenger and baggage checkpoints. VIPR screening may take place at special events or at transportation centers, such as subways and train stations. VIPR teams work with local security and law enforcement officials to supplement existing security resources, provide deterrent presence and detection capabilities, and introduce an element of unpredictability to disrupt potential terrorist planning activities.

The Contractor shall conduct VIPR screening in accordance with existing TSA screening procedures. All VIPR activities are planned and directed by the airport FSD. Direction to the

Contractor regarding dedicated VIPR hours will come from the COR and/or the TM. The

VIPR function may be performed on or off the airport premises, including, but not limited to, special events and other transportation modes, as directed by TSA. Contractors will be expected to provide transportation for contractor personnel for each VIPR operation. VIPR operations may be conducted in inclement weather which may compel the use of raingear and cold weather clothing. The Contractor shall be responsible for all transportation and logistics costs associated with performing VIPR screening off airport premises. If travel is needed to meet the requirements in the Statement of Work (SOW) it shall be conducted in accordance with the Federal Travel Regulation.

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See J.6 Airport Specific Information, for the required hours dedicated to the preparation for, and execution of, VIPR activities. In the absence of any dedicated hours, the Contractor will not be required to plan for the routine staffing, scheduling or management of VIPR. Any unplanned requirement for VIPR in this situation will instead be enacted under the authority and cost guidelines in C.2.6 Additional Operational Requirements or those specifically issued by the Contracting Officer.

C.2.5.3 Screening of Passengers by Observation Techniques (SPOT)

SPOT is designed to detect individuals exhibiting behaviors that indicate they may be a threat to aviation and/or transportation security. The program employs BDO’s who are trained to identify potentially high-risk individuals based on involuntary physical and psychological reactions. The program is a derivative of other successful behavioral analysis programs that have been employed by law enforcement and security personnel both in the U.S. and around the world. Personnel serving in the role of BDO must have at least one year of experience as a qualified screener and must complete BDO specific training.

The Contractor shall provide trained BDOs to conduct SPOT and BDO Playbook at the airport specific levels provided in the contract. The contractor shall execute 98 percent or more of all

BDO activities in the time and manner directed by the COR and/or the TM. The TSA will provide the contractor with a plan of BDO activities (both Playbook and regular SPOT) which meets the estimates outlined in J.6. Given the dynamic nature of the airport, unforeseen

Playbook activities may be required in reaction to special events or threats. These activities will be accomplished within scope by managing other aspects of the operation through coordination with the COR and/or the TM without detriment to other aspects of the contractor’s performance. SPOT is conducted per TSA SOPs and under the direction of the

FSD. Direction to the Contractor regarding SPOT will come from the COR and/or the TM.

C.2.6 Additional Operational Requirements

TSA may direct the Contractor to participate in short-term airport pilot initiatives that add to airport security screening effectiveness. Additionally, TSA may also direct the Contractor to perform surge tasks that relate to increased threat levels and/or implementation of security screening pilot programs. These tasks shall be implemented only if directed in writing by the

Contracting Officer. In such cases the Additional Operational Requirements CLIN will be used to cover these activities to include travel cost if necessary.

The results of any pilot initiative may be evaluated by the Government to determine whether it warrants further implementation. The Contractor is advised that any such follow-on efforts will be implemented at the sole discretion of the Government and may be either awarded as a

Firm Fixed Price or Cost Reimbursable effort.

Prior authorization from the Contracting Officer must be obtained via a modification in order to be reimbursed for services in this section. Failure to adhere to this requirement will result actions taken to mitigate the non-compliance.

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C.2.7 Continuity of Operations and Private Contractor Screeners

The Contractor shall be responsible for the continuity of operations in the performance of this

SOW. The Contractor is expected to anticipate, plan for and mitigate potential, limited staffing shortfalls caused by inclement weather, personnel readiness issues, and other foreseeable factors. The Contractor shall submit a Continuity of Operations Plan and an

Annual COOP Exercise Report (See F.4, #A010 and #A010-A) to meet this readiness requirement and to adhere to Section H.5200.218.001, Contingency and/or Continuity of

Operations Support of TSA Operations. The Contractor shall update the plan upon request from the COR, within the time specified, if events dictate the potential need for plan execution.

The COR shall determine if Contractor participation in a TSA-managed exercise is sufficient to meet the requirement per the clause to conduct an annual exercise.

In the event of an emergency which would prompt a mandatory evacuation order, the

Contractor shall follow policies and procedures as directed by TSA. Specifics regarding this requirement can be found in the SOPs / ODs which will be available after contract award and upon successful, individual completion of suitability determination per Attachment J.1, Suitability Determinations.

Private contract screeners may need to perform the security screening services in this SOW during times of emergency to meet transportation security requirements and ensure public safety. The Contractor shall follow TSA instructions in the event that screening operations are required in an emergency.

The Contractor shall secure the screening area per SOPs in the event of an emergency requiring the cessation of screening operations. The Contractor shall also follow TSA direction and take reasonable precautions, according to the nature of the emergency, to protect TSA property and equipment.

C.2.8 Handle Passenger and Baggage Claims

The Contractor shall document, address, and resolve passenger claims related to the security screening process and baggage handling within sixty days from claim receipt. The Contractor shall not use the Government Standard Form (SF) 95 for the submission of claims. Claim resolutions may include approvals, denials, settlements, and/or payments made to the passenger. A Passenger and Baggage Claims Plan (see F.4, #A007) pertaining to this requirement shall be submitted by the Contractor to the SPP PMO and the COR and/or the TM.

The Claims Plan must include:

The Contractor’s own Notice of Inspection (NOI) for SPP PMO and TSA Claims

Management Branch (CMB) / Office of Chief Counsel (OCC) approval, absent of any

TSA insignia or reference, and which includes an appropriate toll-free number and website/e-mail address for passengers to obtain claims submission information;

The Contractor’s letters of acceptance and denial of claims for CMB/OCC review;

The Contractor designed claims submission form and instructions;

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Procedures for handling claims for lost or damaged personal property as well as claims for personal injury or wrongful death;

Procedures for reconsideration or appeals;

An analysis of airport-respective state tort law including, at the minimum, statute of limitations, notice requirements (if any), elements of negligence, status and applicability of res ipsa loquitur with respect to checked baggage claims, comparative

vs. contributory negligence standards, applicable defenses, measure of damages, not necessarily in the foregoing order; and

The Contractor shall supply a website link to TSA to be included on the TSA Claims

Management and TSA SPP websites.

Standards for claims processing:

(a) While the TSA wants to ensure that claims of passengers at airports are dealt with fairly and promptly, the resolution of passenger and baggage claims is a matter of state law and must be resolved between the contractor and the claimant. If a claimant files a claim with the TSA, it will be referred to the Contractor for processing. The Contractor will then process all passenger and baggage claims in accordance with its Claims Plan and applicable state tort law.

See Section H.5200.209.001 “Contractor Responsibilities” for other related information.

(b) The limitation of liability under the Federal Tort Claims Act (FTCA) specifies that TSA will not pay for claims under the contract unless TSA employees are at fault. The FTCA creates liability only for acts or omissions of an employee of the Government “while acting within the scope of his office or employment.” See 28 U.S.C. § 1346(b). Except as covered by the FTCA, the payment of claims is not an allowable cost directly or indirectly under the contract.

(c) The Contractor shall insert a Notice of Inspection (NOI) into a passenger’s baggage if it is selected for search. The Contractor shall obtain approval from TSA regarding the content of the notice before using the NOI. The NOI shall not reference TSA or contain any TSA insignia. The NOI shall reference the contract as the authority under which inspection of passenger baggage is authorized. The NOI shall provide information on how to obtain a claim submission form, which shall be a Contractor-created form separate from the Standard Form

95.

(d) TSA reserves the right to audit the Contractor’s claims processing at any time.

The Contractor shall provide a Claims Status Report (see F.4, #A019) that includes: airport name, contractor name, claim dates, all approvals, denials, settlements and amounts, and the number of pending claims and amounts that require further adjudication. Reports submitted to the COR by email shall use the following format in the subject line: [Airport code] /

[Contractor] / [Reporting Period] (i.e. SFB / J. Doe Security / FY14Q4). Upon request of the

COR, the Contractor shall provide full details of each claim. The Contractor shall submit the report on a template if one is provided by TSA. Claims information shall be held by the

Contractor for a minimum of two years.

C.2.9 Procedures for Lost and Unclaimed Personal Property

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The Contractor shall comply with TSA policy and procedures as defined in TSA MD 200.51

Disposition of Lost and Unclaimed Personal Property Found In TSA-Occupied Space for the care, handling, and disposal of lost or unclaimed personal property found in airport facilities and occupied spaces, including checked baggage screening areas and Contractor operated screening checkpoints.

Currency (paper and coin) discovered at checkpoints is a special category of lost and unclaimed personal property. Contractors performing checkpoint screening services shall collect, sort, count, store (as necessary) lost or abandoned currency prior to delivery to a TSA employee designated by the COR or TM. The Contractor shall make the currency available for delivery to the designated TSA employee upon request. The Contractor shall also document the collection of currency in accordance with SOP. The COR may direct other specific handling and documentation procedures consistent with the TSA Financial

Management Manual and with SOPs, according to operational need.

C.2.10 Procedures for Voluntarily Abandoned Property (VAP)

The Contractor shall comply with TSA policy and procedures as defined in TSA MD 200.52

Care, Handling, and Disposition of Voluntarily Abandoned Property, for the care, handling, and disposition of VAP collected by the Contractor at airports. The Contractor shall follow the prescribed policies to release VAP to the appropriate authority (as directed by the COR) for disposal.

C.2.11 Procedures for Hazardous Materials

The Contractor shall be responsible for the collection of hazardous materials (HAZMAT) during all screening shifts, and shall deliver all collected HAZMAT as follows:

If HAZMAT is detected during Checked Baggage Screening, the HAZMAT item(s) shall be turned over to the Airline that has responsibility for the checked baggage.

If HAZMAT is detected during Passenger screening, the Contractor shall follow TSA procedures for voluntarily abandoned property and prohibited items.

The Contractor shall follow TSA policy for the release of HAZMAT to the appropriate authority for disposal as directed by the COR. This includes handling, safeguarding, storing, inventorying, separating, and segregating HAZMAT under TSA direction. TSA shall provide space for the storage and segregation of HAZMAT until final disposition.

All necessary training for this requirement is provided by TSA.

TSA HAZMAT training will be provided by the TSA; other HAZMAT certification is not required. Specific procedures for the handling of HAZMAT can be found in the SOPs and in online training which will be available after contract award and upon successful, individual completion of suitability determination per Attachment J.1, Suitability Determinations.

C.2.12 Customer Service and Inquiries

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The Contractor shall deal with passengers in a courteous and professional manner, and shall promptly address issues to the extent permitted by operations. The Contractor shall report passenger related incidents, not otherwise reported as security incidents, and passenger concerns to the COR via the Customer Service Log (see F.4, #A078). Entries shall be submitted within 48 hours of the customer service incident or receipt of concerns. The

Contractor shall provide the Log to the COR and TM upon request, and on a monthly basis, no later than the fifth day of the following month (unless presented in conjunction with regularly scheduled performance reviews). The log will contain the following information:

Date of Occurrence, Type of Incident / Inquiry / Issue, Description of the Incident /

Inquiry / Issue, Customer Name, Customer Contact Information, Checkpoint Location, Supervisor Name, Screener Name, Source of Information, Date Received by

Contractor, Date of Action, Action Taken, Date Customer Contacted, Means of

Contact, Date Action Completed, and Follow-up Comments.

The Contractor shall present any inquiries received from passengers and any TSA Regulated

Party to the COR and/or TM, when such inquiries involve security, regulatory or organizational matters under TSA discretion. The Contractor shall also present inquiries when:

Coordination with the FSD or TSA Headquarters is needed to provide an answer;

Allegations of improper or…