Amendment_3_Clarifications.pdf

HSTS05-14-R-SPP004

Request for Clarification

Question Number

RFP Section RFP Para

RFP Pg. # RFP Topic RFP Questions Answer

1 C.2.8 C.2.8 21 Handle Passenger and Baggage Claims

In the last 3 years, what was the number of claims received, types of claims, and the amount paid to claimants for SFB?

See Amendment 00001.

2 C.2.9 C.2.9 23 Procedures for Lost and Unclaimed Personal Property Unclaimed

How many items annually have historically gone through Lost and Found? Of those, how many were returned to the passenger/claimant?

This information is not available. See Amendment 00001.

3 C.2.12 C.2.12 24 Customer Service and Inquiries

In the last 3 years, how many customer complaints and compliments were received each year? If possible please indicate information to include type of incident / inquiry / issue?

Total amount of complaints; Property / claims complaints, and Screening / customer service compliants (and related subcategories):

‐2013: 48 ‐ 39, 9 ‐2012: 60 ‐ 53, 7 ‐2011: 35 ‐ 25, 8

4 C.4.5 Workforce Incident Reporting

C.4 34 Incident Reporting

The Contractor is required to report arrests, summons and citations to appear before a court and shall comply with COR requests to remove the individual involved from performing work in accordance with the contract. Will this apply to arrests where there is no conviction?

Yes.

5 C.4.7 and C.4.8 C.4.8 35 Government Furnished Facilities and Maintenance of Equipment

In addition to the facilities listed in C.4.7, are there any other Government Furnished Facilities or Equipment, such as radios, which are not listed (i.e. radios are mentioned in C.4.8)?

A complete GFE list will be provided after award. See Amendment 00001.

6 H.7 H.7 86 Compensation and Other Benefits

TSA has included different fringe percentages for the different positions TSO, LTSO, STSO. Can the government explain how TSA fringe rates are different for the 3 positions?

The compensation requirement is stated in H.6 as amended by Amendment 00001.

7 H.7 H.7 86 Compensation and Other Benefits

In bullet number three, why is the "TSA Fringe rate for SPP is 54.94% for TSO, 54.02% for LTSO, and 52.19% for STSO" differ from the fringe rates outlined in the table which "shows ATSA comparison wage rates applicable for the calendar year 2013"?

The table has TSO fringe of 55.55%, 54.26% for LTSO, and 52.40% for STSO. Will TSA correct the differences in the text versus the table? If not, explain why their are differences?

The TSA fringe rate for SFB are as follows:

55.55% for TSOs, 54.26% for LTSOs and BDOs 52.40% for TSOs.

This has been corrected in Amendment 00001 and BDO rates are included in Amendment 00003

8 H.6 H.6 86 Compensation and Other Benefits

Will the TSA provide a list of current hourly wages for each TSOs, LTSO, and STSO currently employed by the TSA at Sanford to assist in the bid preparation as well as not risk significant wage decreases to current officers in Sanford?

See Amendment 00001.

9 H. 6 Compensation and Benefits

H.6 86 ATSA Wage Rates/TSA Fringe

The ATSA comparison wage rate table "shows ATSA comparison wage rates apliable for calendar year 2013…" Should this read "calendar year 2014"?

This has been corrected in Amendment 00001.

10 H.6 H.6 87 Compensation and Other Benefits

In the last 3 years, what has been the number of workers' compensation claims per month? What were the 5 most common types of injuries?

The information cannot be provided as requested. At SFB, there have been 43 claims over the last 3 years. The 3 most common types were Back sprain / strain (20), Muscle or ligament sprain / strain (excluding back) (9), and Contusion (4).

See Amendment 00001.

11 H.6 H.6 87 Compensation and Other Benefits

Will a seniority list be provided in order to estimate vacation time accrual rates for transitioning Federal officers?

TSA cannot provide a listing of seniority of the workforce at the airport at this time. The successful Offeror will be provided with a list of the affected workforce after award, per FAR 52.207‐ 3 Right of First Refusal of Employment.

12 H.6 H.6 87 Compensation and Other Benefits

What is the average years of service across all labor categories for Sanford screening workforce?

The successful Offeror will be provided with a list of the affected workforce after award, per FAR 52.207‐3 Right of First Refusal of Employment.

13 H.6 H.6 87 Compensation and Other Benefits

What is the average attrition rate for the past 3 years at SFB for each labor category?

See Amendment 00001.

14 H.9 Idea Factory H.9 94 Special Contract Requirements

How soon after contract award will Key Personnel be given access to the Idea Factory?

TSA will advise the awardee when Key Personnel have been successfully vetted for work on the contract.

15 Disclosure of Information H.5200.2 24.001

95 Disclosure This section speaks to Federal FOIA regulations.

However, the State of Florida has very liberal "sunshine laws" which permit the disclosure of submissions to state and local entities. Will documents submitted by the Offeror to the TSA be exempt from Florida sunshine laws?

TSA processes requests for agency records in accordance with the Federal

FOIA

16 H.5200.236.001 H.5200.2 36.001

102 Permit Requirements For Contractor Work at Airports

The section appears to be incorrect ‐ a copy of the same information contained in H.5200.237.003. Will TSA make corrections to Section H.5200.236.001 with corrected clause relative to the Permit Requirements for Contractor Work at Airports?

H.5200.236.001 has been updated in the RFP.

17 H.5200.203.002

STANDARDS OF

CONDUCT AND

RESTRICTIONS

H.5200 104 Special Contract Requirements

Under standards of contact it says the contractor may not solicit new business while performing work under the contract. Does this mean the contractor is not to solicit for any new business or just new business at the respective airport?

Can more explanation be provided on this subject?

This clause only reflects "Personnel performing work under this contract."

When a contractor's personnel is performing direct billable work under this contract, they have a responsibility to only perform work which falls within the scope of this contract. This clause does not reference, or have limitations to, what the contractor performs when not performing work directly under this contract.

18 L.5 General Proposal Preparation Instructions

G 142 Format As bidders are to add additional columns as needed on the pricing templates, would 11X14 (legal) be allowed on these spreadsheets? (in place of the 8 1/2 X 11)

This will be fine. There are no page or size restrictions on the pricing templates.

19 Factor 7 Pricing L.7 152 ATSA Wage Rate Compliance

Reference the statement: "The Offeror shall complete and submit the ATSA Compliance table for Base Year using FY2013 information." Is FY2013 the appropriate year? For this compliance, what distinguished FY13 from FY14 and beyond?

The appropriate year is FY2014.

20 Airport Specific Information

J.6.1 188 Airport information

What arrangements, if any, are there for employee parking? What, if any, is the cost?

TSA has a designated employee parking lot and a set rate. This arrangement is by contract with the entity responsible for management airport parking. Any parking arrangements with the airport are the purview of the Offeror / Contractor.

21 Airport Specific Information

J.6.1 189 Airport information

Are there any locker/personal storage facilities provided as GFI for security staff? If so, where and how many?

Yes. Approximately 100 lockers exist for use by the private contract screeners.

They are located near the TSA offices and breakroom.

22 J.12.2 J.12.2 202 Passenger and Baggage Screening Checkpoint Assumptions

Per SOP or OD, is an LTSO required at each checkpoint or for every lane? Please quantify the required number of LTSOs at checkpoint and/or baggage locations per the SOP and/or OD?

See the SSI information provided upon vendor request and a succesful security review per the solicitation notices.

23 J.12.2 J.12.2 202 Passenger and Baggage Screening Checkpoint Assumptions

Please verify that no exit lane officers is required for the SFB proposal as outlined under J.12.2?

Monitoring Exit lanes is a requirement of this contract. See Amendment 00001.

24 J.12.2 J.12.2 202 Passenger and Baggage Screening Checkpoint Assumptions

Are all officers current certified as dual functioning screeners in each labor category at SFB? If no, please provide number of officers and their certification level (single or dual functioning) in each category?

It is the Offeror's responsibility to propose staffing according their operational screening approach.

25 Security Requirements H.5200.237.003 andAirport Specific Information

H.5200.2 37.003 and J.6.1

102 and

Airport information:

SIDA badges

Please advise cost and frequency for required airport SIDA ID badges. What is the approximate turn‐around time from application to issuance?

What are the costs, if any, for re‐issue of lost or renewed badges?

SIDA Badge Costs:

New Badge and Biannual renewal:

$65.00

Reissuing of Lost Badge Costs First Time: $25.00 Second Time: $45.00 Third Time: $100.00

The SIDA Badge processing time takes on average a week. However each individual will have to have clearance from Customs and Law Enforcement as well, it can take up to 30 days for Customs to process their portion of the badge.

26 Security Requirements H.5200.237.003 andAirport Specific Information

H.5200.2 37.003 and J.6.1

102 and

Airport information:

SIDA badges

Please advise cost and frequency for required airport SIDA ID badges. What is the approximate turn‐around time from application to issuance?

What are the costs, if any, for re‐issue of lost or renewed badges?

See #26

27 L.7 Factor 4 and M.4 Evaluation Methodology

L.7 and M. 4, Factor 4 Logistics and Training

146 and

Logistics and Training Plan

Does the Government expect that a completed and detailed Logistics and Training Plan is to be submitted or, as L.7 Factor 4 indicates, the Offeror "shall discuss its approach for conducting Security Training"? If a detailed Logistics and Training Plan is required for submission, will the TSA modify page limitations accordingly?

The Offeror shall bid in accordance with L.7, Factor 4.

28 L.7 Factor 7 and M.4 Factor 1

"total proposed price"

153 and

Total Proposed Price

L.7, Factor 7 defines "total proposed price" as the proposal in Section B, including optional CLINS.

M.4, Factor 1 defines "total proposed price" to include all CLINS except optional CLINS. Please clarify the definition of "total proposed price" for evaluation purposes and reconcile the language as necessary. Also, please confirm that in the Sanford proposal, the price to be evaluated for "Cost Efficiency" DOES NOT include the optional

CLINS.

Section L.7 has been updated to state "total awarded price".

The Federal Cost estimate as described in Factor 1 will not include the estimated values from Optional CLINS 0003, 1003, 2003, 3003, 4003.

29 Airport Specific Information

J.6.1 & J.10

191 & J.10 Estimated Productive Hours

Productive Hours (J.6.1) show a total of 141,981 annual productive hours including screening and Playbook. The J.10 Staffing Plan breaks hours into Screening, non‐screening, paid time off and overtime. Which elements on the J.10 are included in the J.6.1 productive hours and which are excluded?

The productive hours in J.6.1 include screening and non‐screening hours.

30 C.2.6 Additional Operational Requirements

C.2.6 and J.6.1

20 and 191 VIPR C.2.6 describes VIPR initiatives. However, Productive Hours shows no VIPR hours for SFB.

Please confirm that no VIPR activity is anticipated or contracted and that C.2.6 is not applicable, or conversely, that the Optional CLIN(s) will be utilized, and if necessary supplementally funded (e.g., modification or equitable adjustment) in order to accomodate such directions.

Please see C.2.5 & C.2.6 as amended in Amendment 00001

31 C.3.1 and Factor 5, Transition Plan and Transition

C.3.1 and L.7, Factor 5

25‐27 and

Transition Plan dates

Both sections reference "dates for meeting transition milestones." For planning purposes and so the Offeror may specifically respond to these requirements, what is the anticipated award date? Or notional award date to comply with this requirement?

The anticipated award date is August 2014.

32 C.4 Program Management;

G.5200.242.001

C.4, G.5200.2 42.001 and Various

27, 74 and various

TSA contact relationships

After contract award and FOC, which TSA positions will the Contractor report to on a daily and/or ongoing basis? What TSA position(s) will be based at SFB? What will be their SPP contractual responsibilities?

The Contractor can expect to communicate mainly with the Technical Monitor (TM) onsite and the Contracting Officer Representative (COR). Other, local TSA staff as may be designated by the CO, COR or FSD. Please see the FAR and the solicitation Section G regarding roles and responsibilities.

33 C.4.3 On Boarding of New Hires

C.4.3 and J.2 and J.4.2

32 and 167‐ 170; 181

Screener Assessment

Does the TSA have designated third party testing centers for computerized Screener Assessment?

If so, please provide the locations/vendor(s). If not, and testing is conducted within TSA, will those facilities/computers be available/GFI for contractors?

See Amendment 00001.

34 C.4.10, F.4 A002 and L.7 Factor 4

C.4.10, F.4 A002 and L.

7Factor 4, Logistics and Training

37, 59 and

Proposed designs for uniform badge and patch

C.4.10 and F.4 (report A002) indicate that badge and patch designs are due 5 days after contract award. L.7 Factor 4 indicates that the Offeror should submit badge/patch designs with the Uniform Management and Appearance Plan as part of the Offeror's submission. When are patch/badge designs due?

The Offeror shall bid in accordance with L.7, Factor 4. The successful awardee shall submit A002 in accordance with F.4.

35 H.5200.222.001

“INSTRUCTIONS TO

CONTRACTOR

REGARDING NON‐

DISPLACEMENT OF

QUALIFIED WORKERS

UNDER SERVICE

CONTRACT ACT‐

AFFECTED CONTRACTS.”

1.a. 98‐99 Special Contract Requirements

Successor contractors are to make job offers to current contract employees covered under the Service Contract Act that the predecessor contractor (SFB TSA FSD Staff) does not intend to retain. Under section iii of this paragraph it says a list will be provided 30 days before completion of the contract of who is not being retained. Will the TSA provide a list now of the number of number of non‐screening employees they staff at SFB (covered under SCA) and of their Job Titles and job grades in order to provide the Offeror with the opportunity to comply with SCA requirements?

The only positions impacted by the transfer of airport screening at SFB are TSOs, LTSOs, STSOs, and BDOs. No federal positions are converting to contractor positions which would fall under the SCA.

36 J.10 J.10 Attachment Staffing Plan Template

Shift Briefings and transitions are common to executing security screening operations. What amount of time is allocated for conducting briefings and should the contractor provide time needed in estimated productive/screening hours or non‐screening hours ?

Specific time for discrete functions is highly dependent on staffing and management arrangements. The TSA model applies a 75%/25% arrangement where 75% of a shift may result in operational screening and 25% of the time may apply to related operational support functions, shift briefs and breaks. This information is provided as background and does not constitute a Government requirement. Offerors shall propose their own staffing and scheduling approach.