SOW_Addendum_-_Dispatcher_position_description.pdf

ADDENDUM TO SOW RFP HSHQW8-13-R-0002 Amendment 0004 March 5, 2013 Attachment 1

ADDENDUM TO SOW

Alarm Monitor/Dispatcher position description

Provide for a high level of customer service skills, specifically offering the best possible service in all situations.

Maintain confidentiality of information read or heard while performing duties and/or functions under this requirement.

Deal with the public, Government employees, and other law enforcement agencies using radio and telephone communications;

Verbally communicate in a clear and concise manner on both telephone and radio systems;

Receive and correctly process emergency communications by telephone and radio transmissions, alarm automation software, Alarm System and Telephone Deaf Display units;

Clearly, accurately and concisely complete basic activity logs of calls actions taken and case report numbers issued;

Operate all dispatch-related computer equipment as required

Research and provide responses to inquiries, issues, and/or complaints;

Coordinate public safety services with Federal, state and local Government entities to include but not limited to, coordinating responses to complex local and remote alarms, and other reportable incidents.

Operate (recording, playing, logging, storing tapes, and changing tapes) multi-channel radio and telephone dispatch audio logging/recording equipment.

Monitor electronic fire and security alarm systems to include observing video and audio monitors/alarm indicators, and coordinating the appropriate response to such alarms signals.

Alarm Monitors/Dispatchers shall dispatch police/security personnel to intrusion alarms, fire alarms, door alarms, render assistance as requested by personnel on site, continuously monitor Closed Circuit Video (CCV) surveillance cameras and dispatch police/security personnel as necessary, coordinate, respond and take appropriate action for 911 calls, and offsite emergency personnel and equipment; and make appropriate notification for all incidents and situations as indicated by directive. Each person employed by the contractor to perform alarm

ADDENDUM TO SOW RFP HSHQW8-13-R-0002 Amendment 0004 March 5, 2013 Attachment 1 monitor/dispatch duties in the police Dispatcher Center shall have a minimum one year of specific dispatch experience. Alarm Monitor/Dispatcher will be an unarmed position.

Alarm Monitor/Dispatchers shall obtain professional assistance in the event of injury or illness to Government employees or others while in the building or grounds.

Alarm Monitor/Dispatchers shall direct personnel to the appropriate site personnel for general information, tours, questions, etc.

Alarm Monitor/Dispatchers shall report through proper documentation, potentially hazardous conditions and items in need of repair, including inoperative lights, broken or slippery floor surfaces, etc. and maintain the Dispatch Center in a neat, clean and professional manner.

The Alarm Monitor/Dispatcher employee assigned to the Police Dispatch Center will be required to complete 10 hours of training prior to working on the BL site. Upon entering work on the BL site, the Alarm Monitor/Dispatcher will be required to complete 80 hours of dispatch training that will be taught by a trained Dispatcher and may include instruction from Department of Commerce (DOC) personnel as designated by the COR. The training must include radio procedure, alarm monitoring, the use of Colorado Crime Information Center (CCIC)/National Crime Information Center (NCIC), use of close circuit video, use of the access control system, use of the Report Exec Dispatch Module, and various protocols enumerated for such areas, but not limited to, the Atomic Clock, Fire Alarms, Secure Rooms and Snow Closures. Training will also include various calls for service that the police may receive during the course of their duties and how to interact with other law Enforcement/Emergency Responders. The training will also include how to clear the phone system from 911 calls.