HSHQW8-13-R-00002_AMENDMENT_7.pdf

ADDENDUM TO SOW RFP HSHQW8-13-R-0002 Amendment 0007 March 27, 2013 Attachment 1 monitor/dispatch duties in the police Dispatcher Center shall have a minimum one year of specific dispatch experience. Alarm Monitor/Dispatcher will be an unarmed position.

Alarm Monitor/Dispatchers shall obtain professional assistance in the event of injury or illness to Government employees or others while in the building or grounds.

Alarm Monitor/Dispatchers shall direct personnel to the appropriate site personnel for general information, tours, questions, etc.

Alarm Monitor/Dispatchers shall report through proper documentation, potentially hazardous conditions and items in need of repair, including inoperative lights, broken or slippery floor surfaces, etc. and maintain the Dispatch Center in a neat, clean and professional manner.

The Alarm Monitor/Dispatcher employee assigned to the Police Dispatch Center will be required to complete 10 hours of training prior to working on the BL site. Additionally, Alarm Monitors/Dispatchers shall receive the 8 hours of government provided training/orientation (Alarm Monitors/Dispatchers will not be tested on the orientation training). Upon entering work on the BL site, the Alarm Monitor/Dispatcher will be required to complete 80 hours of dispatch training that will be taught by a trained Dispatcher and may include instruction from Department of Commerce (DOC) personnel as designated by the COR. The training must include radio procedure, alarm monitoring, the use of Colorado Crime Information Center (CCIC)/National Crime Information Center (NCIC), use of close circuit video, use of the access control system, use of the Report Exec Dispatch Module, and various protocols enumerated for such areas, but not limited to, the Atomic Clock, Fire Alarms, Secure Rooms and Snow Closures. Training will also include various calls for service that the police may receive during the course of their duties and how to interact with other law Enforcement/Emergency Responders. The training will also include how to clear the phone system from 911 calls.

Alarm Monitor/Dispatchers shall wear the same uniform as the PSOs on the contract; however, the Alarm Monitors/Dispatchers will not be armed and therefore do not require the duty belt and training that goes with the equipment on that belt