CCG RFQ Attachment 4 Past Performance Questionnaire.pdf

ATTACHMENT 4

PAST PERFORMANCE QUESTIONNAIRE

Request for Quotes: HSHQEC-10-Q-00009

NAME OF CONTRACTOR REQUESTING THE REFERENCE: __________________

The purpose of this questionnaire is to obtain information regarding the quality of the above named Contractor’s past performance relative to a contract, completed or in progress, at your company/agency. The Federal Protective Service is considering this Contractor for an award for on-site corrective and preventative maintenance of electronic security systems located throughout the base portion of the Ronald Reagan Building including space occupied by Custom and Border Protection Agency located within the Ronald Reagan Building, 1300 Pennsylvania Avenue, NW, Washington, D.C. We would greatly appreciate your input regarding the quality of the Contractor’s past performance.

Handwritten responses are sufficient. It is requested that the individual(s) responsible for the administrative oversight of the project (e.g. security specialist, COR, COTR, etc.)

respond to this questionnaire. More than one copy of the questionnaire may be submitted if responses from more than one individual are appropriate.

Upon completion of the survey, please email to desiree.blakey@dhs.gov . If you have any questions, please call Desiree Blakey at (215) 521-2275. We appreciate your efforts on our behalf.

CONTRACT NO. OR PROJECT TITLE: _____________________________________

PERIOD OF PERFORMANCE TO

INCLUDE ALL OPTION PERIODS:_________________________________________

TOTAL PROJECT VALUE TO

INCLUDE ALL OPTION PERIODS: _________________________________________

NO. OF ELECTRONIC SECURITY SYSTEMS MAINTAINED: __________________

Please provide a brief description of the scope of this project so that we determine any similarities to this contract:

QUESTIONS

PERFORMANCE:

Please provide your comments on the Contractor’s performance in the following areas:

1. How consistent is the Contractor in responding timely to service requests for Electronic Security System Maintenance?

Comments:

2. How consistent is the Contractor in providing knowledgeable and trained service representatives to perform Electronic Security System Maintenance?

Comments:

3. How consistent is the Contractor in maintaining service records, certifications and related documentation pertaining to Electronic Security System Maintenance?

Comments:

4. Discuss the overall level of professionalism, and attentiveness of the Contractor's workforce.

Comments:

5. How effective is the Contractor in identifying potential problems relating to Electronic Security System Maintenance and resolving them?

Comments:

6. How effectively does the Contractor respond to problems presented to him by customers relative to Electronic Security System Maintenance?

Comments:

7. Discuss the Contractor’s quality control of the project relative to Electronic Security System Maintenance.

Comments:

8. Discuss the Contractor’s overall management of the Electronic Security System Maintenance project

Comments:

9. Discuss the Contractor’s ability to seamlessly transition or phase-in under a newly awarded contract (if applicable):

Comments:

10. Discuss the Contactor’s ability to provide the appropriate level of supervision sufficient to ensure effective service response by personnel over the course of the Contract.

Comments:

11. If you had a choice, would you hire this Contractor again? Why or why not?

12. In summary, would you describe the quality of the Contractor's services and overall performance as:

a. _____ Highly Acceptable – Based on the contractor’s performance under this project, the level of risk associated with this vendor is substantially less than the level expected from a competent vendor.

b. _____ Acceptable – Based on the contractor’s performance under this project, the level of risk associated with this vendor is no more than the level expected from a competent vendor.

c. _____ Unacceptable – Based on the contractor’s performance under this project, the level of risk associated with this vendor is greater than the level normally expected from a competent vendor.

Your Name: ______________________________ Your Position: ______________________________ Company: ______________________________ Telephone No: ______________________________ Fax: ______________________________ E-mail address: ______________________________