Revised 2-22-12 Armed Guard Security Services SOW.pdf

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STATEMENT OF WORK

CENTER FOR DOMESTIC PREPAREDNESS

ARMED GUARD SECURITY SERVICES

TABLE OF CONTENTS Page

Section C Background / Mission Statement C-2 C.1.0 Scope of Work C-3 C.2.0 Definitions C-3 C.3.0 Government and Contractor Furnished Facilities, Equipment and Supplies C-5 C.4.0 Management Responsibilities C-13 C.5.0 Specific Tasks C-26 C.6.0 Applicable Regulations, Policies and Procedures and Forms C-40

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SECTION C

BACKGROUND / MISSION STATEMENT

BACKGROUND.

The Center for Domestic Preparedness (CDP) is a federal entity (a component of the National Preparedness Directorate (NPD), Federal Emergency Management Agency (FEMA), Department of Homeland Security (DHS)) and is the designated federal training center engaged in preparing emergency first responders, emergency management officials, state and local community leaders and managers, plus federal, private section and international first responders on a space-available basis, to combat terrorism including response to weapons of mass destruction and hazardous materials incidents. Training courses provided by the CDP provide specific knowledge and expertise for deterrence, prevention, response to and recovery from Weapons of Mass Destruction (WMD) and hazardous materials incidents.

The CDP occupies six major areas of the former Fort McClellan, Alabama. They are:

(1) CDP Responder Main Complex; (2) CDP Training Complex; (3) CDP Responder Lodging Complex; (4) CDP Warehouse Complex; (5) the Noble Training Facility; and,

(6) the Chemical, Ordnance, Biological, and Radiological Training Facility (COBRATF). This statement of work encompasses all activities required to provide Armed Guard Security Services within the CDP enclaves.

CDP MISSION STATEMENT.

To operate a Federal Training Center specializing in providing advanced and hands-on training to America’s State, local, tribal, parish, federal, private sector and international emergency responders, to prevent, deter, respond to and recover from terrorist acts, especially those involving weapons of mass destruction or hazardous materials.

ARMED SECURITY GUARD SERVICES

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C. 1.0. SCOPE OF WORK

C.1.1 The Contractor must be able to provide comprehensive Armed Security Guard Services, as identified in this statement of work, for the CDP enclaves located on McClellan in Anniston, Alabama. The resulting contract will require armed security guard services and supervision on a 24-hour, 7-day-a-week basis. The Contractor shall provide all services as identified in this statement of work.

C.1.2. Except for Government-Furnished Property (GFP), the Contractor shall furnish all personnel, training, supervision, management, equipment, materials, and supplies required to plan, schedule, coordinate, and assure effective performance of all required Armed Security Guard Services necessary to provide security for the CDP enclaves located on McClellan in Anniston, Alabama

C.1.3. The Contractor shall provide a qualified contract manager/task manager at all times (on call 24 hours a day) to administer all services described in the following specifications, receive any complaints concerning the contract requirements, and rectify the causes of the complaints.

C.2.0. DEFINITIONS

C.2.1. Where "as shown," "as indicated," "as detailed," or words of similar import are used, it shall be understood that reference is made to this specification and any drawings accompanying this specification unless stated otherwise.

C.2.2. Where "as directed," "as required," "as permitted," "approval," "acceptance," or words of similar import are used, it shall be understood that direction, requirement, permission, approval, or acceptance by the Contracting Officer is intended unless stated otherwise.

C.2.3. Contracting Officer (CO). The Contracting Officer is a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the Contracting Officer acting within the limits of their authority as delegated by the Contracting Officer.

C.2.4. Contracting Officer’s Technical Representative (COTR). A person appointed by the Contracting Officer to monitor performance, evaluate work, provide technical direction and inspect and accept completed work for the government.

C.2.5. Contractor. The term contractor as used herein refers to both the prime contractor and any subcontractors. The prime contractor shall ensure that his/her

C-4 subcontractors comply with the provisions of this contract.

C.2.6. Contractor Representative. A supervisor or any person who has been given the authority, by the Contractor, to act on his/her behalf.

C.2.7. Corrective Action Report (CAR). A report issued by the Quality Assurance Evaluators to the contractor when performance is unsatisfactory. The CAR requires the contractor to explain, in writing, why performance is unsatisfactory, how performance will be returned to satisfactory levels, and how reoccurrence of the problem will be prevented in the future.

C.2.8. Facility. An establishment, structure, or assembly of units of equipment designated for a specific function.

C.2.9. Performance Requirements. Performance requirements are defined in this contract to mean results or goals to be achieved. The requirements have been purposefully defined to give the contractor sufficient latitude in how it will achieve these results.

C.2.10. Qualified Personnel. "Qualified" is defined here to mean having the requisite experience and training in work which can reasonably be expected to enable the person to perform satisfactorily under this contract.

C.2.11. Quality Assurance (QA). A method used by the Government to provide some measure of control over the quality of purchased goods and services received.

C.2.12. Quality Assurance Evaluator (QAE). A person appointed by the Contracting Officer responsible for conducting contracting evaluations to ensure contract standards are achieved.

C.2.13. Quality Assurance Surveillance Plan (QASP). The Government owned document stating the methodology used to measure and evaluate contractor performance.

C.2.14. Response Time. Response time is defined as the time allowed the contractor after initial notification of a work requirement to be physically on the premises at the work site, with appropriate tools, equipment, and materials, ready to perform the work required.

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C.3.0. GOVERNMENT AND CONTRACTOR FURNISHED FACILITIES,

EQUIPMENT AND SUPPLIES

C.3.1. Government Furnished Property (GFP), Equipment, Material and Services. In accordance with the “Government Furnished Property Clause,” the contractor shall utilize all Government owned facilities, equipment, materials, and utilities in connection with this contract. Land, facilities, equipment, material, and utilities provided by the Government shall be used only for performance of work related to this contract. All such facilities, equipment, and materials will be provided in "as is" condition. A monthly sensitive items (weapons and ammunition) inventory shall be forwarded to the Government Property Administrator no later than the 5th workday following the end of the month.

C.3.1.1. The contractor shall provide an updated listing on an annual basis, or when receipts and transfers warrant an update, for GFP and equipment identified in Attachment E. The annual report shall include:

C.3.1.1.1. Contract Number and Contractor Name.

C.3.1.1.2. Property Number/Quantity.

C.3.1.1.3. Property Nomenclature, Serial Number and Model Number.

C.3.1.2. Upon completion of this contract, the Contractor shall submit, in a form acceptable to the Contracting Officer, inventory schedules covering all items of Government property not consumed in the performance of this contract.

C.3.2. Government Furnished Facilities. The Government will furnish or make available to the contractor the facilities described herein. The contractor shall be responsible and accountable for such facilities accepted for use and shall take adequate precautions to prevent fire hazards, odors, and vermin. Custodial/janitorial services for Government furnished facilities shall be provided by other contractors performing services at the CDP. The Government may make improvements and alterations as it may deem necessary or desirable--including improvements and alterations necessary to conform to applicable health and sanitary requirements. The contractor shall not construct any new building facilities or structures on Government property nor make any structural changes or alterations on the provided buildings without the express written approval of the Contracting Officer. The contractor shall reimburse the Government full cost of the repairs caused by contractor neglect or structural change without approval. At the completion of the contract, all facilities shall be returned to the Government in the same condition as received, except for reasonable wear and tear. The contractor shall be held responsible for the cost of repairs caused by negligence or abuse on its part, or on the part of its employees.

Any request for structural change to a Government-owned facility must be submitted

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C.3.2.1. Office Space. Adequate work and office space will be provided at the CDP enclaves and COBRATF to be used by the Project Manager, supervisors, and guard personnel.

C.3.2.2. Miscellaneous Space. Space for miscellaneous functions such as equipment issue, storage, and other functions will also be made available. Not all personnel working under this contract require office space but for those functions requiring office area, sufficient space will be provided.

C.3.2.3. Storage. The Government will furnish the contractor space for the storage of an inventory which is to be used in the performance of work under this contract. Cited storage facilities shall be used exclusively for the purpose of this contract. The contractor shall maintain this space in a neat, clean and orderly condition. The Government will not be responsible for damage or loss to the contractor's stored supplies or materials. All hazardous materials shall be stored in accordance with applicable safety requirements.

C.3.3. Government Furnished Equipment (GFE). The Government will provide the contractor with the equipment and materials listed in Attachment E (GFE). The listing of GFE shall not be construed as being sufficient or adequate to meet the requirements of this contract. The contractor shall provide any additional or state-of-the-art equipment needed to perform the requirements of this contract. Unless otherwise provided in this contract, the contractor assumes all risk of loss and shall be responsible for any loss or damage to Government property provided under this contract and shall report loss or damage to the Contracting Officer within 24 hours of occurrence. The contractor and the Contracting Officer shall conduct a joint inventory before commencing work under this contract to determine the exact number and serviceability of Government furnished property and equipment. The contractor shall then certify the findings of this inventory, assume accounting responsibility, and subsequently report inventory discrepancies to the Contracting Officer. Government furnished equipment shall not be removed from the facility unless approved in writing by the Contracting Officer.

C.3.3.1. The total or partial breakdown or failure of the Government furnished equipment shall not relieve the contractor of responsibility to fully perform the work of the contract. Upon completion or termination of the contract, all Government owned equipment shall be returned to the Government in the same condition as received, except for normal wear and tear. Equipment which becomes worn out due to normal wear and tear shall be returned to the Government for replacement. In accordance with FAR part 45, the contractor shall be responsible for the cost of any repairs or replacement caused by negligence or abuse by the contractor or his/her employees.

Such replacement equipment may be used or reconditioned, and with Government

C-7 approval may be leased, but must fully replace the GFE in terms of functionality. For the purposes of this contract, "exclusive use" means that the equipment has been accepted by the contractor and that the operation and control of the equipment is usually restricted to contractor employees or its subcontractors, except in cases of extreme emergency.

C.3.3.2. Office Furniture and Equipment. All office furniture and equipment such as desks, file cabinets, computer equipment, calculators, typewriters, and copy machines will be provided by the government.

C.3.3.3. Equipment Warranties. As part of the replacement program for equipment, the Government will receive one-year and extended warranties on equipment and systems. Warranties begin on the date of warranty approved installation. The contractor shall inventory, maintain warranty documentation and track such warranties, as well as the warranties on future equipment/systems purchased and installed throughout the life of the contract. The contractor shall advise the Contracting Officer on whether inoperable or broken equipment is under warranty.

Warranty information on installed equipment may be requested from the COTR.

C.3.3.3.1. Personal Body Armor and Ballistic Helmets shall be furnished by the Government in order to equip all on-duty shift personnel to include a tactical response force.

C.3.3.3.2. Night Vision Devices, if required, shall be furnished by the Government in sufficient quantities to equip designated duty posts with night vision capability.

C.3.3.4. Vehicles and Communications Equipment. A listing of Government-owned vehicles, GSA vehicles, and communications equipment available for contractor use is provided in Attachment H. These vehicles are available for contractor use in performance of this contract. If the contractor determines that additional vehicles or communications equipment is required, the contractor shall provide a written request to the Contracting Officer illustrating the most cost effective method for obtaining the vehicles and communications equipment. Communications equipment will include portable, mobile, and base station radios.

C.3.3.5. Motorized Patrol Equipment. Patrol vehicles and vehicle requirements shall be provided by the Government. Vehicles shall remain in operating condition at all times. All costs for the operation and maintenance of vehicle(s), including all license and insurance fees, shall be borne by the Government. Two vehicles shall be 4-wheel drive. The vehicles shall be equipped with a first-aid kit and dry chemical fire extinguisher, properly mounted. In the event a patrol vehicle is temporarily out of service (due to maintenance), an equivalent, fully operational, substitute vehicle will be provided by the Government.

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C.3.3.6. The COTR is responsible for ensuring the vehicle(s) furnished under this contract comply with the stated requirements outlined herein. In the event of a dispute regarding whether vehicle(s) meet the requirements, the Contracting Officer will make the final decision. If there is additional patrol equipment not required by this contract, it shall not be used unless approved by the COTR.

C.3.4. Weapons. Firearms shall be furnished by the Government in order to equip each guard and supervisor while on duty. Personal weapons shall not be used.

Firearms to be furnished will be .40 caliber semi-automatic pistols (Glock Models 22 and 23, S&W Models 4046 and 4053, or equivalent) and Remington Model 870 12 gauge pump shotguns. Pistols will be individually assigned. Shotguns will not be individually assigned. The COTR is responsible for ensuring appropriate and sufficient quantities of firearms are furnished. For contingency purposes, the Government will furnish and the Contractor will maintain two additional pistols, one of each model, plus one shotgun, as described above.

C.3.4.1. Firearms. Firearms shall be inspected by shift supervisors prior to issuance to guards. Firearms shall be cleaned and oiled monthly or more frequently as utilization, weather, and/or environmental conditions may require, ensuring optimum operating condition. Firearms shall be handled in a safe and prudent manner.

Loading and unloading of ammunition, and the cleaning of firearms shall take place in designated areas only. All weapons and associated ammunition shall be stored in accordance with safeguard standards established by the Government. Unless required in the performance of assigned duties, e.g., range qualification, no firearms shall be removed from the premises. When not in use, all firearms shall be stored in a safe or other secure cabinet which complies with Government standards for storage of weapons. Firearms shall be returned to and inspected by the shift supervisor at the end of each shift. All firearms and ammunition shall be accounted for continuously. On-site shift supervisors and guards shall make accurate receipt and return entries on a firearms and equipment control register provided by the COTR or designated representative.

C.3.4.2 Ammunition. Each guard entering on duty, including the uniformed on-site supervisor, shall be issued ten (10) rounds of standard semi-jacketed, hollow-point ammunition, plus twenty (20) rounds carried in cartridge cases. Ammunition shall be inspected and cleaned as necessary to ensure its safe and effective use.

C.3.4.3 Storage. All weapons and ammunition shall be stored separately in locked metal cabinets which will be furnished by the Government. The cabinets shall remain locked at all times other than when weapons and ammunition are being issued or returned. The issuance of weapons and ammunition may be implemented only after the storage cabinets and control forms are available for use on the sites. The contractor shall be responsible for having locks on firearms cabinets changed at least annually or more often if warranted.

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C.3.5. Government Provided Training

C.3.5.1. The following types of Government furnished employee training are required in order to perform under this contract, for those contractors working at the

COBRATF.

C.3.5.1.1. The Government will provide toxic agent related training as necessary.

C.3.5.1.2. General indoctrination on chemical and biological agents.

C.3.5.1.3. Physiological effects on the body and recognition of chemical and biological agents.

C.3.5.1.4. The wear and use of chemical and biological protective equipment.

C.3.5.1.5. Self aid and first aid for chemical and biological agent poisoning.

C.3.5.1.6. Chemical accident and incident procedures.

C.3.5.1.7. Additional training requirements that may be required from time to time as deemed necessary by the Government under this contract, will be furnished by the Government.

C.3.5.2. Training completion records of all employee training shall be maintained by the Project Manager and made available to the Government.

C.3.6. Availability of Utilities. The Government will furnish at no cost to the contractor the following utility services at existing outlets for use in those facilities provided by the Government and as may be required for the work to be performed under the contract to include, but not limited to: electricity, natural gas, water and sewage service. Information concerning the location of existing outlets may be obtained from the COTR. The Government will contract for, and pay for, telephone services, with the exception of long distance telephone toll charges for corporate business. Such charges shall be the contractor's responsibility. The contractor may have a telephone line installed for long distance calls. Further, it shall be the contractor's responsibility to monitor and supervise the use of the Government furnished telephone(s). Any long distance telephone toll charges, incurred by other than authorized contractor personnel or for other than official CDP business, will remain, nonetheless, the responsibility of the contractor. Utilities used by the contractor shall only be used for performance of work related to this contract. The contractor must report all new or additional utility requirements to the Contracting Officer.

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C.3.7. Contractor Furnished Equipment/Materials. The contractor shall be responsible for providing equipment, materials, and consumable supplies (office and administrative supplies) not provided as GFE/GFP, as necessary to fulfill the requirements of the contract. The contractor shall also be responsible for replacing any GFE accepted for its exclusive use that later becomes un-repairable. All equipment (initial or replacement) furnished by the contractor shall be state-of-the-art equipment and subject to approval of the Contracting Officer prior to any purchase.

C.3.7.1. Use, Accountability and Care of Contractor Furnished Items. Except for those items specifically identified as Government furnished, the contractor shall furnish everything needed to perform all tasks according to the terms and applicable provision of this contract.

C.3.7.2. Items to be furnished by the Contractor. The contractor shall furnish and maintain in acceptable condition, at no cost to the contract guard employees, all items of uniforms and equipment necessary to perform work required by this contract as discussed in this paragraph.

C.3.7.2.1. Appropriate and ample supplies of firearms upkeep and maintenance equipment, (cleaning solvents, lubricating oil, rods, brushes and patches and other normal maintenance tools), shall be provided by the contractor.

C.3.7.2.2. Ammunition for authorized firearms shall be provided by the contractor.

Each guard entering on duty, including the uniformed on-site supervisor, shall be issued 30 rounds of standard, semi-jacketed, hollow-point ammunition. Ten rounds shall be used as a firearm load with the 20 additional rounds carried in cartridge cases. Five rounds of 00 buckshot shotgun ammunition will be available as a firearm load for each shotgun, with 10 additional rounds available for each shotgun.

C.3.7.2.3. Uniforms.

C.3.7.2.3.1. Uniform type and the wearing of same shall conform to standards and usage prescribed for federal security officers and approved by the COTR. Armed security guard uniforms shall also comply with the CDP Uniform Policy Statement located in Attachment I (paragraph 3(f) and (g)).

C.3.7.2.3.2. The color of the contractor’s guard force uniforms shall be a color in general use by large guard or local police organizations. All employees performing under this contract shall wear the same color and style of uniform. Appropriately styled feminine uniforms shall be worn by female members of the guard force.

C.3.7.2.3.3. Appropriately lettered breast and cap badges shall be worn as part of the uniform. Shoulder patches lettered to indicate the identity of the contractor shall

C-11 be worn on the left shoulder of the uniform jacket and shirt. Identification name tags shall be worn over the right breast shirt pocket. No other identification of the contractor or employee shall be worn or displayed on the uniform.

C.3.7.2.3.4. The contractor shall, prior to the contract performance date, submit to the COTR documentation that the following items of uniform and equipment have been issued to each employee. The COTR is responsible for ensuring that the uniforms furnished under this contract comply with applicable standards contained in Chapter 12 of the Federal Protective Service (FPS) Uniform Force Handbook. The contractor shall issue a sufficient quantity of uniform items to ensure that each guard is in proper uniform while on post. The quantities listed below reflect the minimum amount per item that will be issued to each employee. Any disputes regarding application of the standards shall be referred to the Contracting Officer.

Item Description Quantity

Shirt, long sleeve, tactical type, 3

Shirt, Short Sleeve, Polo type 3

Shirt, Long Sleeve, Polo type 3

Trouser, all season weight, tactical type 3

Jacket, Light Weight (Gortex) 1

Jacket, Light Weight Liner 1

Gloves, (pair) Color to match accessories 1

Cap 2

Boots, High Topped, Lace Type Police or Plain Toe 1

Insignia, Shoulder Patch (each shirt and jacket) 3

Belt, black, tactical 1

Belt, black, inner 1

Holster, firearm (slide on belt type), left/right handed 1

Keepers, belt 4

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Cartridge case, hand load 1

Handcuffs (pair) internal double-lock type 1

Handcuff case 1

Flashlight, 4 ‘D’ cell, metal 1

Flashlight holder, (snap-away), ‘D’ cell 1

Radio case 1

Name, Embroidered on Polo Shirts (last name) 6

Nametape, gold lettering on tactical shirts (last name) 3

C.3.7.2.3.5. Long sleeve shirts sleeves will be up or down on an optional basis of use dependent upon weather conditions. The dates may be adjusted with the concurrence of the COTR; however, all guards on any one shift must be in similar uniform.

C.3.7.2.3.6. The uniform shall only be worn when the officer is on official duty or when the officer is in transit between his/her place of residence and duty station.

C.3.7.2.3.7. Boots shall be high topped, lace type with police or plain toe and standard heel. Trouser legs will be tucked into the boot or bloused. The boots are considered part of the uniform to be furnished by the contractor. The color of the shoe shall match the color of leather equipment accessories. Any deviation from the above requirements must be approved by medical authorities.

C.3.7.2.3.8. Uniform accessories and equipment and the wearing of same shall conform to standards and usage prescribed and in effect for General Services Administration, Federal Protective Service and Federal Police Officers. The color of uniform accessories and equipment shall be standard black to match the uniform. All guards shall wear the same color and style or type of uniform accessories and equipment.

NOTE: NO GUARD MAY ENTER ON DUTY UNTIL HE/SHE HAS A COMPLETE

UNIFORM (INCLUDING ACCESSORIES) MEETING THE STANDARDS AS

REQUIRED BY THE CONTRACT.

C.3.7.2.3.9. Supplementary Equipment. Each guard on duty shall be equipped with supplementary equipment including, but not limited to: notebooks, pens, pencils, replacement flashlight batteries and bulbs, traffic control safety apparel (reflective

C-13 vests, gloves, traffic batons, etc.), government approved less than lethal equipment (if authorized), and inclement weather clothing (raincoats, cap covers, overcoats, overshoes, mittens/gloves, etc.) as appropriate to operations. Guards shall not be permitted to provide themselves with any unauthorized supplemental or personal equipment, such as chemical agent devices, concealed firearms, knives, ‘come-along’, or other such non-standard items.

C.3.7.2.3.10. The contractor shall provide and maintain, on-site, an adequate supply of batteries for all flashlights and traffic control batons.

C.3.7.2.3.11. Inclement weather clothing shall be required for those guards required to perform duties while exposed to cold, rain, and other inclement weather conditions.

All inclement weather clothing must be identical in style and color for each guard.

Assignment of Rank: No employee whose principal place of work is the facilities covered by this contract will be given a rank higher than Captain.

C.4.0. MANAGEMENT RESPONSIBILITIES

C.4.1. The contractor shall manage the total work effort associated with Armed Security Guard Services required herein to ensure fully adequate and timely completion of these services. Included in this function will be a full range of management duties including, but not limited to: planning, scheduling, and quality control. The contractor shall provide an adequate well-trained staff of personnel with the necessary management expertise to ensure the performance of work in accordance with sound and efficient management practices. The contractor shall maintain an adequate workforce to complete work in accordance with the time and quality standards specified herein.

C.4.2. Quality Control System. The contractor shall provide a system to ensure quality control for all work performed. The Contractor shall be well versed in the applicable codes, laws, and procedures. The contractor shall have a system for written documentation of any work performed that is not in compliance with this statement of work. A written notification of any non-compliance shall be provided by the contractor by electronic mail to the Contracting Officer and the Quality Assurance Evaluator within 24 hours after discovery of the non-compliance. The proposed method of resolution shall be provided by the contractor to the Contracting Officer within five working days after electronic mail notification.

C.4.3. Quality Assurance. The Government will appoint a Quality Assurance Evaluator (QAE) to monitor performance under this contract. A Corrective Action Report (CAR) will be prepared by the QAE anytime deficient performance is identified. The contractor shall respond in writing to the Contracting Officer, to all CARs within 5 days of issuance by the QAE. The contractor’s response shall include

C-14 the corrective action taken to rectify the problem and the proposed measure to preclude the recurrence of the problem.

C.4.4. Education and Training.

C.4.4.1. The contractor shall ensure that contractor personnel have the skills to adapt to changing technology and to efficiently carry out this statement of work. The contractor shall perform annual reviews of each employee position to identify required skills and compare them with the skills of assigned personnel. Training records will be made available to the Government. Skill shortages and training deficiencies shall be identified by the contractor and action taken to correct them.

These reviews shall address all phases of services, including administrative skills, trades, and use of computers. The Government is not responsible for training contractor personnel, except as noted in section C.3.5.

C.4.4.2. At a minimum, Drug Awareness Training shall be conducted semi-annually.

This requirement includes any subcontractors. Documentation of drug awareness training is required. The topics that should be covered are the dangers of drug abuse; the contractor’s policy of maintaining a drug free workplace; available drug counseling, rehabilitation, and employee assistance programs; and the penalties that may be imposed upon employees for drug abuse violations occurring in the workplace.

C.4.5. Uniforms. Contractor personnel shall wear uniforms that are clean, neat and free of tears, holes, frayed edges and body odor. Inclement weather clothing shall be available for those employees required to perform duties while exposed to rain or other inclement weather conditions. The uniform’s style, design and color must be in accordance with paragraph C.3.7.2.3 and the CDP Uniform Policy Statement , (Attachment I, paragraph 3(f) and (g)), and approved by the Contracting Officer or designated representative before purchasing. Employees of this contract must adhere to this Policy Statement.

C.4.6. Badges and Licenses. All contractor employees and subcontractor employees shall wear Government issued identification badges. Security badging for contractor visitors and subcontractors shall be coordinated by the contractor through the CDP Operations and Support Office following established CDP policies and procedures.

C.4.7. Meetings. The contractor shall participate in meetings with the Government.

The COTR, QAE, and Contracting Officer reserve the right to attend all contractor/customer attended meetings and invite any other personnel they deem necessary.

C.4.7.1. Regular, quarterly status meetings shall be held between the Government and the contractor. The status meetings shall alternate in subject and shall be

C-15 attended by the Project Manager, Contracting Officer, the COTR, quality control, and quality assurance personnel. The meeting agenda shall include: (1) Current action status, (2) Performance/Schedule issues, (3) Training Statistics, and (4) any other subject desired by the contractor or Government. The purpose of these meetings shall be to discuss and record performance and schedule issues, and make decisions on priorities or changed requirements. The Project Manager and the COTR shall invite any CDP personnel or contractor employees they deem necessary for the meetings.

C.4.7.2. Performance Evaluation Meetings. The contractor's representatives shall meet with the designated representatives of the Contracting Officer weekly during the first month of the contract. Thereafter, meetings will be held on a monthly basis for the next three months. A mutual effort will be made to resolve all problems. Written minutes of these meetings, prepared by the contractor, shall be signed by the Project Manager and the COTR and delivered to applicable Government personnel within five working days.

C.4.8. Personnel

C.4.8.1. Project Manager.

C.4.8.1.1. The Contractor shall provide a qualified project manager at all times (on call 24 hours a day) to administer all services described in the statement of work, receive any complaints concerning the contract requirements, and rectify the causes of the complaints. The name of this person and an alternate who shall act for the contractor when the project manager is absent shall be designated in writing to the Contracting Officer at least 10 working days prior to the start of contract performance.

C.4.8.1.2. The Project Manager shall have excellent communication skills with all levels of personnel. The Project Manager shall have a minimum of five (5) years of experience in the last 10 years of responsible experience - including complex or multi phase projects and on a chemical surety site. The Assistant Project Manager shall have a minimum of three (3) years of experience in the last 10 years - including complex or multi phase projects and on a chemical surety site.

C.4.8.1.3. The Project Manager will be on call during non-duty hours.

C.4.8.2. Key Personnel Responsibilities.

C.4.8.2.1. The Contractor shall designate in writing to the Contracting Officer, a competent and responsible Project Manager, Deputy Project Manager, Training Manager, and a Key Control Officer/Administrative Officer. These individuals shall be responsible for the overall management and coordination for the work required under this contract and shall act as a central point of contact with the Government. This

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Project Manager shall have the authority to speak for and act for the contractor in all matters related to required services under this contract. The contractor shall include in the designation letter any limitations on the Project Manager's ability to bind the Contractor to changes or adjustments. During normal duty hours, the Project Manager or Deputy shall be on site and available within 30 minutes notice to meet on the facility with Government personnel. After normal duty hours, the Project Manager or Deputy must be available within two hours after notification to respond to emergencies within the CDP enclaves.

C.4.8.2.2. Prior to contract start date, but no later than post-award conference, the contractor shall provide the Contracting Officer, in writing, the name(s) of the designated on-site Project Manager, Deputy Project Manager, Training Manager, Key Control Officer/Administrative Officer, on-site Shift/Security Officer Supervisors and the corporate Contract Manager. Contact information/telephone numbers, the assigned normal areas of responsibilities, and resumes; if different from those personnel identified in the proposal, shall also be provided. Any desired changes to this information must be provided to the Contracting Officer in writing prior to making such changes.

C.4.8.2.3. The contractor shall provide the level of supervision deemed necessary to ensure adequate performance in accordance with the contract. The Project Manager shall ensure that employees:

C.4.8.2.3.1. Are properly trained to perform all duties as specified in accordance with the Contract and the Guard Post Assignment Record for the security post assigned;

C.4.8.2.3.2. Are properly uniformed and present a neat appearance;

C.4.8.2.3.3. Undergo weekly, quarterly, annual and/or semi-annually training as required in applicable provisions of the Standards Document for Use of Chemical Agents; the COBRATF Physical Security Plan; 10 CFR 73 (Sections 73.45 and 73.50, as appropriate); and other applicable DHS, FEMA, other required federal agency regulations, and CDP directives.

C.4.8.2.3.4. Possess the necessary business licenses, weapons permits, employee bonding certificates, training certificates, and delegations of authority, as required by applicable State and Federal law.

NOTE: Permission must be obtained from the Superintendent, CDP, or his designated representative, for personnel employed by the contractor to visit the site before the start of performance under this contract. The purpose for these visits would be to gain an understanding of the operation of fire alarm and security systems or devices and emergency operating procedures.

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4.8.2.4. The contractor shall be responsible for monitoring the on-site Intrusion Detection Systems (IDS) and fire alarm systems. Each shift will have specifically designated, trained and certified security officers, to accomplish this work. Duties of the security systems monitors shall include: CCTV and alarm reporting procedures;

recommending hardware/software upgrades/maintenance and testing; maintaining user and system technical reference manuals; troubleshooting and correcting and/or reporting system software problems; maintaining system records; and providing updates to shift supervisors or contractor management key personnel.

C.4.8.3. Contractor Personnel Eligibility Requirements.

C.4.8.3.1. All contractor employees shall be United States citizens. The contractor shall ensure that this provision is expressly incorporated into any and all subcontracts or subordinate agreements issued in support of this contract.

C.4.8.3.2. No employees or representatives of the contractor or subcontractors will be admitted at the work site unless all employment suitability clearance requirements have been properly satisfied. The CDP shall have and exercise full and complete control over granting, denying, withholding, or terminating unescorted Government facility access for contractor employees. Contractor employee applicant background investigations will be conducted by FEMA/DHS and the Office of Personnel Management for each employee assigned to work under this contract. Any contractor employee applicant who submits a background investigation document package for processing through the FEMA Office of the Chief Security Officer, Personnel Security Branch (OCSOPSD), that contains issues or raises any issue requiring adjudication will be denied approval to enter-on-duty. OCSOPSD will provide an initial adjudication of the case which serves as the basis for the enter-on-duty determination. The entire background investigation must be completed and favorably adjudicated. Currently, full background investigations take four to eight months to complete. Below are examples of issues which will initially lead to employees being denied entry-on-duty status:

C.4.8.3.2.1. Unpaid credit cards and debt accumulation

C.4.8.3.2.2. Repossession/foreclosure of an automobile or home

C.4.8.3.2.3. Unpaid medical bills

C.4.8.3.2.4. Bankruptcy, previous and current (Within 7 years of application)

C.4.8.3.2.5. Federal, state or any other Government debt

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C.4.8.3.2.6. More than 180 days late on loan payments

C.4.8.3.2.7. Unpaid student loans

C.4.8.3.2.8. Criminal record of any kind

C.4.8.3.2.9. Probation

C.4.8.3.2.10. Fired from a job

C.4.8.3.2.11. Frequent job changes

C.4.8.3.2.12. Dual Citizenship

C.4.8.3.2.13. Foreign relatives (Case by case determination)

C.4.8.3.2.14. Use of illegal drugs

C.4.8.3.3. All contractor employees shall have satisfactory communication skills.

C.4.8.3.4. All employees assigned by the contractor to perform work under this contract shall be experienced in the assigned work or be given on-the-job training by the contractor. All contractor employees shall be physically able to perform their assigned work.

C.4.8.3.5. The contractor shall not employ and shall not allow any employee to perform work under this contract who is under the influence of alcohol, drugs, or any other incapacitating agent.

C.4.8.3.6. The contractor shall not employ any person who is an employee of the United States Government without the consent of the Contracting Officer. The Contracting Officer will determine if the employment of that person would create a conflict of interest.

C.4.8.3.7. The contractor shall maintain satisfactory standards of employee competency, conduct, appearance and integrity and shall be responsible for taking such disciplinary action with respect to his employees as may be necessary.

Personnel surveillance and safety regulations require that all contractor employees working in the COBRATF be clean shaven.

C.4.8.3.8. The contractor shall remove from the site, any individual whose continued employment is deemed by the contractor, Contracting Officer, or COTR, to be contrary to the public interest or inconsistent with the best interest of the Government.

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C.4.8.3.9. The contractor shall ensure efficient continuation of all operations by providing adequate numbers of trained relief personnel to substitute for regular absent employee(s).

C.4.8.4. Continued Eligibility. If a prospective employee or current employee is found to be ineligible for access to Government facilities or information, the COTR will advise the contractor that individual shall not continue to work or to be assigned to work under the contract.

C.4.8.5. Employment Eligibility. The contractor must agree that each employee working on this contract will have a Social Security Card issued and approved by the Social Security Administration.

C.4.8.6. Drug Screening. Contractor personnel shall be drug screened prior to employment. Security officers assigned to the COBRATF are subject to random drug screening. Drug screening may be conducted after any reported accident, (traffic, property damage or personal injury), C.4.8.7. Personnel Qualification. Prior to assignment to the contract, the contractor shall submit a current résumé for all management and other key personnel if different from those personnel identified in the proposal. Any replacement of key personnel shall be subject to the Contracting Officer's and COTR’s approval.

Note: The Government reserves the right to verify all background information related to key personnel positions.

C.4.8.8. Contractor/Employee Reliability Program (CERP). Certain contractor employees must be screened and evaluated through the CDP Contractor/Employee Reliability Program (Attachment G) to ensure that each employee who has access to chemical agent meets and maintains the highest standards of reliability. The Contractor will be reimbursed by the Government for medical examination costs associated with the CERP medical surveillance program (Section 7, Attachment G).

C.4.9. Interface with Other Facility Personnel. Attention is invited to the fact that Government personnel or other contractors may be engaged in similar and supporting work, requiring close cooperation. The contractor for this contract shall cooperate with these individuals and avoid conflicts with performance and work schedules.

C.4.10. Subcontracting. The contractor will be allowed to subcontract any of the services under this contract, but all subcontracts and subcontractors must be pre-approved by the Contracting Officer.

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C.4.11. Advertising of Award. The contractor shall not refer to award of this contract in commercial advertising in such a manner as to state or imply that the service provided is endorsed or preferred by the federal government or is considered by the Government to be superior to other services.

C.4.12. Safety. The Contractor shall comply with all applicable Occupational Safety and Health Standards and all federal, state and local regulations.

C.4.12.1. Safety Representative. The contractor shall designate a competent on-site safety representative assigned to the CDP contract. The safety representative shall have the authority to speak for and act for the contractor in all safety related matters.

Before starting the contract, the contractor shall provide the Contracting Officer, in writing, the name of the designated safety representative, telephone number, and cell phone number, if applicable, at which contact may be made at all times, normal area of assigned responsibility, and background. Any desired changes to this information must be provided to the Contracting Officer in writing prior to making such changes.

C.4.12.2. Safety Program. Upon commencement of work under this contract, the contractor shall implement a suitable safety program for employees performing work under this contract. This safety program shall be in writing and a copy shall be furnished to the Contracting Officer for approval within thirty (30) calendar days after contract award. This detailed plan shall describe the contractor's safety program and identify how it complies with all federal, state, and local regulations, and other safety provisions.

C.4.12.3. Safety/Health/Fire Prevention Program. The contractor shall conduct operations in strict conformance with all federal, state and local safety laws and regulations, local ordinances, CDP SOP’s and policies and applicable provisions of 29 CFR 1925, which implements the Occupational Safety and Health Act. The contractor agrees to take all reasonable steps and precautions to prevent accidents and preserve the life and health of contractor and Government personnel performing in any way under this contract.

C.4.12.4. Safety Enforcement. If the contractor fails or refuses to promptly comply with safety requirements, the Contracting Officer or designated representative may stop all or part of the work until corrective action has been taken. No part of the time lost due to any such order will be made the subject of a claim by the contractor for extension of time or for reimbursement of excess costs or damages.

C.4.12.5. Occupational Hazards. The contractor shall comply with all elements of OSHA safety and health standards and Department of Homeland Security safety and health directives.

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C.4.12.6. Fire Prevention. The contractor shall ensure that all employees know how and when, to sound a fire alarm. Contractor employees shall report fires immediately upon detection. The contractor shall observe all OSHA requirements for handling and storage of combustible supplies, materials, medical waste, and trash. If combustible materials are to be stored on the premises, the contractor shall label the containers with the fire hazard potential of the materials and store in approved containers in accordance with all OSHA requirements. All MSDS sheets will be maintained as required by OSHA and a copy forwarded to the CDP Safety Office.

C.4.12.7. Conduct periodic review of guard service safety procedures to ensure that applicable SOPs and policies are being followed.

C.4.12.8. Record and maintain records of safety related incidents and provide recommendations to prevent reoccurrence(s).

C.4.12.9. Medical Treatment. Contractor employees who suffer on-the-job injury may be evaluated by CDP medical personnel for determination of further treatment.

C.4.12.10. Accident Reports. Within 24 hours of their occurrence, the contractor shall prepare a report of all job related accidents and injuries. The contractor shall notify the CDP Safety Manager by telephone or electronically, and send the report to the Contracting Officer. The contractor shall maintain an accurate record of all accidents in accordance with applicable OSHA requirements.

C.4.13. Interference with Government Business. The contractor shall schedule and arrange work so as to cause the least interference with the normal occurrence of Government business and mission. In those cases where some interference may be unavoidable, the contractor shall notify the Director, Operations and Support, and be responsible to make every effort to minimize the impact of the interference, inconvenience, etc.

C.4.14. Rights of the Government to Perform Contract Functions with its own Personnel. The Government reserves the right to perform or supplement performance of contract functions with Government personnel during periods of disaster, war emergencies, police actions or acts of God. Such performance shall not constitute a breach of contract by the Government within the meaning of the contract clause entitled "Default." The contractor agrees under such circumstances to permit the Government to use any essential contractor-furnished property.

C.4.15. Disruption of Contractor Work Schedule. The contractor shall promptly notify the Contracting Officer when it appears that Government activities, personnel, or other contractor's projects are hindering the effective execution of his/her work efforts.

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C.4.16. Safeguarding of Government Property. The contractor shall be responsible for safeguarding all Government property and securing facilities, equipment, and materials at the end of each work period. The contractor shall return areas damaged as a result of work under this contract to their original condition, to include painting, refinishing, or replacement, if necessary. In all instances where Government property or equipment is damaged by contractor employee(s), a full written report of the facts and extent of such damage shall be submitted to the Contracting Officer within 24 hours of occurrence.

C.4.17. Conservation of Government Utilities. The contractor shall actively participate in all energy conservation efforts/programs and shall instruct employees in utility conservation practices. Lights shall be used only in areas where and when work is actually being performed.