Attachment B.pdf

Attachment B

TECHNICAL ENGINEERING DEVELOPMENT & SUPPORT SERVICES

FOR

U.S. COAST GUARD COMMAND AND CONTROL SYSTEMS

STATEMENT OF WORK

1.0 GENERAL

1.1 Scope:

1.1.1 The purpose of this acquisition is to acquire Technical Engineering Development and

Support Services (TEDSS) for the development, integration, deployment and maintenance of new and existing U.S. Coast Guard Command, Control, Communications, Computer, and Information Technology (C4IT) systems. These technical engineering development and support services are required by the U.S. Coast Guard’s Command and Control Center (C2CEN) located in Portsmouth, Virginia and is a Center of Excellence within the Coast Guard’s C4IT Service Center.

1.1.2 The contractor shall provide technical engineering development and support services as set forth in the task and delivery orders to be competitively awarded. These services will be provided for the C2CEN Product Lines and Core Technology Service areas. The following are the technical engineering development support services required by Product Line and Core Technology Service areas:

1.1.2.1 Product Line Development, Maintenance, and Enhancement Support Service:

a. Communications Area Master Stations (CAMS)/ Communications Station (COMSTA): The contractor shall develop, support, maintain, and enhance all systems necessary to enable multi-modal communications of shore facilities required to support Coast Guard operations.

b. Command Centers: The contractor shall develop, support, maintain, and enhance systems necessary to operate Coast Guard Operations Command, District, and Sector command centers.

c. Differential Global Positioning Systems (DGPS): The contractor shall develop, support, maintain, and enhance installations providing DGPS services to Operations Command and Deputy Commandant of Operations, and the general public.

d. Long Range Aid to Navigation (LORAN-C): The contractor shall support, maintain, and enhance LORAN-C installations that provide services and signals to Operations Command, other C4ITSR Systems, and the general public. U.S participation in the Russian American or Canadian LORAN-C chains. U.S participation in these chains will continue temporarily in accordance with international agreements.

e. Remote Mission Systems: The contractor shall develop, support, maintain, and enhance installations providing Rescue 21 location finding, Short Range Aid to Navigation, and Nationwide Automatic Identification System services to Operations Command, other government partners, and the general public.

1.1.2.2 Core Technology Development, Deployment, Maintenance, and Enhancement

Support Services:

a. Command and Control Systems: The contractor shall develop, maintain, enhance, and support implementation of C2CEN Command and Control Systems core technologies for the Coast Guard’s Surface Forces Logistic Center, Shore

Infrastructure Logistics Center, Aviation Logistics Center, and the C4IT Service Center Product Line assets.

b. Communication Systems: The contractor shall develop, maintain, enhance, and support implementation of C2CEN Communication Systems core technologies for the Coast Guard’s Surface Forces Logistic Center, Shore Infrastructure Logistics Center, Aviation Logistics Center, and the C4IT Service Center Product Line assets (excluding telephone, LAN, and WAN).

c. Navigation Systems: The contractor shall develop, maintain, enhance, and support implementation and maintenance of C2CEN Navigation Systems and Navigation Sensors core technologies for the Coast Guard Surface Logistics Center’s product line assets.

1.2 Background:

1.2.1 The Command and Control Engineering Center’s (C2CEN) primary mission is to develop, integrate, deploy, maintain, and enhance advanced electronic Command and Control (C2) and navigation systems. C2CEN facilitates continuous improvement engineering that focuses on the rapid deployment of essential functionality followed by planned improvements based on enhanced or refined requirements. In addition to providing maintenance and troubleshooting assistance on its assigned systems that are beyond the scope or capability of intermediate level support, C2CEN provides a point of contact for technical liaison and information through a System Management and Engineering Facility Help Desk.

1.2.2 The C2 Systems developed and supported at C2CEN have a multi-mission focus on Law

Enforcement, Search and Rescue, Maritime Mobility, Marine Safety, Defense Readiness, Marine Environmental Protection, and Ports, Waterways and Coastal Security. The systems may be as complex as a multi-tiered network of computers, radars, navigation receivers, satellite and radio based communication links installed throughout a Coast Guard Cutter. Or, the system may be as simple as a single computer connected to a telephone line in an Operations Center. In both instances, the system architecture reflects the C2 process and the system implementation supports the Sense-Assess- Decide-Act cycles occurring now and always within hundreds of Coast Guard Units.

1.2.3 On February 9, 2009, the Coast Guard established the Command, Control, Communications, Computers, and Information Technology (C4IT) Service Center. The establishment of the C4IT Service Center meets one of the Commandant’s Coast Guard Modernization Initiatives to shift to a product line-based command structure that will standardize processes and procedures across all locations, missions, and asset types.

The primary mission of the C4IT Service Center is to unify the Coast Guard’s information technology support structure and business practices into a single mission support model for the entire Coast Guard. C2CEN was incorporated into the C4IT Service Center as a Center of Excellence whose primary mission is to continue to support the wide variety of Coast Guard command, control, and communication systems located at shore facilities, on vessels, and aircraft.

1.3 Place of Performance:

1.3.1 The primary place of performance will be the Coast Guard’s Command and Control

Center (C2CEN) located in Portsmouth, Virginia. The contractor may also be required to travel to other Coast Guard facilities and vessels worldwide. The majority of these facilities are located within the United States and its territories. Places of performances will be specified in each task order awarded under this Indefinite Delivery – Indefinite Quantity (IDIQ) contract.

1.3.2 The contractor shall possess a facility within the Hampton Roads Metropolitan Area, including either Norfolk, Newport News, Portsmouth, Suffolk, or Suffolk, or Virginia Beach. The contractor’s facility shall possess adequate shop, office, and warehouse space to support the scope of the contract and all Task orders place issued the contract.

2.0 REFERENCES

The following reference shall apply to this contract and all resultant task and delivery orders placed under the contract:

2.1 Standards:

a. ASME-Y14.38 Abbreviations and Acronyms for

Use on Drawings and Related Documents

1 JAN 07

b. ASME-Y14.100 Engineering Drawings Practices 09 JUN 04

c. MIL-STD-188/124B Grounding, Bonding and Shielding for common long haul / tactical communications-electronics facilities and equipment

01 FEB 92

d. MIL-HDBK-419A Grounding, Bonding, And Shielding For Electronic Equipments And Facilities

19 SEP 07

e. MIL-STD-129P Military Standard for Marking for Shipment and Storage

29 OCT 04

f. MIL-STD-188/200 System Design and Engineering Standards for Tactical Communications

28 JUN 83

g. MIL-HDBK-470A Designing And Developing Maintainable Products And Systems Volume I

04 AUG 97

h. MIL-HDBK-781A Reliability Test Methods, Plans and Environments for Engineering, Development, Qualification and Production, Handbook for

01 APR 96

i. MIL-STD-882D System Safety Program Requirements 10 FEB 00

j. MIL-STD-1310G Shipboard Bonding, Ground and Other

Techniques for Electromagnetic compatibility and Safety

28 JUN 96

k. MIL-STD-1399C Interface Standard for Shipboard Systems 02 FEB 88

l. DOD-STD-2003 Installation Standards and Practices Shipboard Systems

17 DEC 90

m. MIL-HDBK-2036 Electronic Equipment Specifications, Preparation of

01 NOV 99

n. MIL-M-23140D Installation Control Drawings 30 APR 92

o. MIL-DTL-24784B Manuals Technical: General Acquisition and Development Requirements

03 Nov 07

p. MIL-DTL-31000D Technical Data Packages 09 JUL 04

q. MIL-P-24534A Planned Maintenance System:

Development of Maintenance Requirement Cards, Maintenance of Index Pages, & Associated Documentation

21 MAR 91

http://www.asme.org/ http://www.asme.org/ http://www.wbdg.org/ccb/FEDMIL/std188_124b.pdf http://www.wbdg.org/ccb/FEDMIL/hdbk419a_vol1.pdf http://assist.daps.dla.mil/quicksearch/basic_profile.cfm?ident_number=35520 http://www.everyspec.com/MIL-STD/MIL-STD+(0100+-+0299)/MIL-STD-188-200_4459/ http://www.everyspec.com/MIL-HDBK/MIL-HDBK+(0300+-+0499)/MIL_HDBK_470A_29/ http://www.everyspec.com/MIL-HDBK/MIL-HDBK+(0700+-+0799)/MIL_HDBK_781A_1933/ http://safetycenter.navy.mil/instructions/osh/milstd882d.pdf http://www.earth2.net/parts/basics/milstd1310g.pdf http://www.combatindex.com/mil_docs/pdf/std/1300/MIL-STD-1399C.pdf http://www.everyspec.com/DoD/DoD-STD/DOD-STD-2003-1_6140/ http://www.everyspec.com/MIL-HDBK/MIL-HDBK+(2000+-+2999)/MIL-HDBK-2036_9182/ http://aero-defense.ihs.com/document/abstract/DRPWDAAAAAAAAAAA http://www.techstreet.com/cgi-bin/detail?product_id=1443537 https://acc.dau.mil/CommunityBrowser.aspx?id=33652 https://acc.dau.mil/CommunityBrowser.aspx?id=151908

r. FIPS 197 Advanced Encryption Standard (AES) 256 Encryption Compliance

26 Nov 01

s. HLA EA Standards

Homeland Security Enterprise Architecture Policies, Standards, and Procedures

Various

t. HLS EA TRM HLS EA Technical Reference Model (TRM) Standards and Products Profile.

Various

u. DHS GII DHS Geospatial Information Infrastructure

(GII)

Various v FIPS 140-2 Security Requirements for Cryptographic Modules

25 Mar 01

2.2 Instructions/Manuals:

a. CIM 10550.25 Electronics Manual 3 MAY 07

b. CIM 9000.6 Naval Engineering Manual 3 MAY 04 c, CIM 6260.2 Technical Guidance for Respiration 05 MAY 04

d. CIM 10360.3 Coatings and Color Manual 12 JUN 01

e. CIM 4400.19 Supply and Procedures Manual 13 OCT 04

f. OPNAVINST

4790.4D Issue of Ship’s Maintenance and Material Management (3M) Manual

31 OCT 07

g. CIM 11000.4 Tower Manual 11 JAN 02

h. CIM 16500.13 Aids to Navigation - Navigation Manual 3 JAN 89

i. CIM 4500.5 Property Management Manual 21 JUL 98

3.0 CONTRACTOR PERSONNEL

3.1 Program Manager/Project Manager

3.1.1 The contractor shall provide a Program Manager who shall responsible for all contractor work performed under this contract and task orders issued under the contract. The contractor’s Program Manager shall assign a Project Manager for each task order assigned under this contract.

3.1.2 The Program Manager shall be the single point of contact for the Contracting Officer, the

Contract Contracting Officer’s Technical Representative (COTR), and the Task Order Contracting Officer’s Representative (TOCOTR). The contractor shall also provide an alternate Program Manager who shall act for the contractor in the absence of the primary Program Manager.

3.1.3 The Project Manager shall be the single point of contact for the task order COTR. The contractor’s Program Manager shall provide an alternate Project manager in the absence of the primary Project Manager.

3.1.4 The Program/Project Manager shall be available to the COTR, TOCOTR, and/or the

Contracting Officer via telephone during the core hours of 0800 and 1600 EST, Monday through Friday and shall be reachable by email. Program/Project Manager shall respond to the COTR, TOCOTR, and/or Contracting Officer within 1 business day of notification for discussion and resolution of any issues.

http://csrc.nist.gov/publications/fips/fips197/fips-197.pdf mailto:EAPR.Facilitator@dhs.gov?subject=Request%20for%20HLS%20EA%20Standards mailto:EAPR.Facilitator@dhs.gov?subject=Request%20for%20HLS%20EA%20TRM%20Standards http://www.fgdc.gov/standards/standards_publications/index_html http://csrc.nist.gov/publications/fips/fips140-2/fips1402.pdf http://www.uscg.mil/directives/cim/10000-10999/CIM_10550_25B.pdf http://www.uscg.mil/directives/cim/9000-9999/CIM_9000_6E.pdf http://www.uscg.mil/directives/cim/6000-6999/CIM_6260_2D.pdf http://www.uscg.mil/directives/cim/10000-10999/CIM_10360_3C.pdf http://www.uscg.mil/directives/cim/4000-4999/CIM_4400_19B.pdf http://74.125.93.132/search?q=cache:HxZ_5IZWvSQJ:doni.daps.dla.mil/Directives/04000%2520Logistical%2520Support%2520and%2520Services/04-700%2520General%2520Maintenance%2520and%2520Construction%2520Support/4790.4E.pdf+OPNAVINST+4790.4D&cd=2&hl=en&ct=clnk&gl= http://74.125.93.132/search?q=cache:HxZ_5IZWvSQJ:doni.daps.dla.mil/Directives/04000%2520Logistical%2520Support%2520and%2520Services/04-700%2520General%2520Maintenance%2520and%2520Construction%2520Support/4790.4E.pdf+OPNAVINST+4790.4D&cd=2&hl=en&ct=clnk&gl= http://www.uscg.mil/directives/cim/11000-11999/CIM_11000_4a.pdf http://www.uscg.mil/directives/cim/16000-16999/CIM_16500_13.pdf http://www.uscg.mil/directives/cim/4000-4999/CIM_4500_5A.pdf

3.1.5 The Program Manager shall be certified as a Program Management Institute (PMI) Program Management Professional (PMP) or equivalent. The Program Manager shall also be a United States Citizen, and be proficient in reading, writing, speaking, and understand English. The qualifications shall also be applicable to the alternate Program Manager.

3.1.6 The Project Manager shall be certified as a PMI Project Management Professional (PMP) or equivalent. The Project Manager shall also be a United States Citizen, and be proficient in reading, writing, speaking, and understand English. The qualifications shall also be applicable to the alternate Project Manager.

4.0 SECURITY CLEARANCES

4.1 Security clearances may be required for personnel associated with specific task orders.

The vast majority of work under this contract will be done at the SECRET or below level.

Access to certain Coast Guard locations and cutters is restricted and/or controlled.

Personnel not cleared for entry into these locations must be escorted into restricted areas of limited access to perform work within those areas. Additionally, the contractor’s personnel will not be allowed to disseminate or disclose any information concerning any unit or cutter operation or mission related activities to anyone not performing work under this contract and any specific task order. The contractors will be required to protect all classified and sensitive information to which they have custody or access and ensure the safeguarding of classified and sensitive information by the employees under their control in accordance with the provisions outlined in the National Industrial Security Program Operating Manual, DOD 5220.22-M.

4.2 Visits to classified spaces on Coast Guard units and other government or contractor facilities shall require the submission of a visit authorization request (VAR). The VAR shall identify and provide the current security clearance status of all visiting contractor employees. The contractors VAR will be submitted in accordance with DOD 5220.22M (Industrial Security Manual for Safeguarding Classified Information) no later than one (1) week before each visit. The contractors VAR shall be forwarded to the applicable Command Security Officer or Facility Security Officer for verification of need to know by the specified COTR/TOCOTR.. DD-254 Reference (a) applies. The C2CEN Command Security Officer can be reached at Tel: (757) 638-2718, or Fax: (757) 483-8437.

6.0 DEFINITIONS

6.1 Coast Guard and Federal Government-specific terms will be defined in each task order issued under this IDIQ contract.

7.0 GOVERNMENT & CONTRACTOR FURNISHED PROPERTY AND INFORMATION

7.1 Government Furnished Property (GFP):

7.1.1 All GFP will be specified in each task order. All GFP will be returned to the designated

COTR/TOCOTR upon the completion of the task order.

7.1.2 The contractor shall provide an annual inventory report to the COTR and Contracting

Officer of the GFP that belongs to the government and is held by the contractor on annual basis. This annual inventory report shall be provided to the COTR and the Contracting Officer within 30 days from the completion of the current period of performance.

7.2 Government Furnished Information (GFI):

7.1.1 All GFI will be specified in each task order. All GFI will be returned to the designated COTR/TOCOTR upon the completion of the task order.

7.1.2 The contractor shall provide an annual inventory report to the COTR and Contracting

Officer of the GFP that belongs to the government and is held by the contractor on annual basis. This annual inventory report shall be provided to the COTR and the Contracting Officer within 30 days from the completion of the current period of performance.

7.3 Contractor Furnished Property (CFP):

7.3.1 All equipment not specifically approved by the COTR/TOCOTR will not be charged to a task order. All equipment procured and/or purchased to support task orders using Coast Guard and/or Government funds shall become the property of the U.S. Government and shall be handled, stored and safeguarded in accordance with current instructions for such Government-owned equipment.

7.3.2 The contractor shall provide an annual report for all CFP that belongs to the government.

7.4 Contractor Furnished Material:

7.4.1 The contractor shall provide all standard tools and equipment, which includes, but is not limited to wrenches, hand drills, connector removal/crimp tools, screwdrivers, and all electrical/electronic test equipment necessary to perform the task order issued under this IDIQ contract.

8.0 REQUIREMENTS

8.1 Department of Homeland Security (DHS) Architecture Compliance:

8.1.1 All command and control engineering solutions and services shall meet DHS/US Coast

Guard Enterprise Architecture policies, standards, and procedures. Specifically, the contractor shall comply with the following Coast Guard and Homeland Security (HLS) Enterprise Architecture (EA) requirements:

• All command and control systems developed and enhanced shall be compliant with

USCG and HLS EA.

• All IT hardware or software shall be compliant with USCG and HLS EA Technical

Reference Model (TRM) Standards and Products Profile

• All data assets, information exchanges and data standards, whether adopted or developed, shall be submitted to the DHS Enterprise Data Management Office (EDMO) for review and insertion into the DHS Data Reference Model. Dates for these submissions will be incorporated into the specific task order that is applicable.

• In compliance with Office of Management and Budget (OMB) mandates, all network hardware shall be IPv6 compatible without modification, upgrade, or replacement.

• All Information Technology assets being developed, procured, or acquired shall be IPv6 capable.

8.2 DHS Geospatial Information System Compliance

8.2.1 All command and control system and enhancement implementations shall comply with the policies and requirements set forth in the DHS Geospatial Information Infrastructure (GII) This includes:

• All developed solutions and requirements shall be compliant with the HLS EA.

• All IT hardware or software shall be compliant with the HLS EA Technical Reference

Model (TRM) Standards and Products Profile.

• The DHS geospatial data model shall be used building to the GII.

• All data within the GII, whether adopted or developed, shall be submitted to the DHS

Enterprise Data Management Office (EDMO) for review and insertion into the DHS Data Reference Model.

8.3 Access to Unclassified Facilities, Information Technology Resources, and Sensitive

Information

8.3.1 The assurance of the security of unclassified facilities, Information Technology (IT) resources, and sensitive information during contract performance are essential to the DHS mission. DHS Management Directive (MD) 11042.1 Safeguarding Sensitive But Unclassified (For Official Use Only) Information, describes how contractors must handle sensitive but unclassified information. DHS MD 140-01 Information Technology Systems Security and the DHS Sensitive Systems Handbook prescribe policies and procedures on security for IT resources. Contractors shall comply with all policies and procedures, any replacement publications, or any other current or future DHS policies and procedures covering contractors specifically for all task orders that require access to DHS facilities, IT resources or sensitive information. Contractors shall not use or redistribute any DHS information processed, stored, or transmitted by the contractor except as specified in the task order.

8.4 Security Review:

8.4.1 The Government may elect to conduct periodic reviews to ensure that the security requirements contained in this contract have been implemented and are being enforced.

The contractor shall afford DHS including the organization of the DHS Office of the Chief Information Officer, the Office of the Inspector General, authorized Contracting Officer’s Technical Representative (COTR), and other government oversight organizations, access to the contractor’s facilities, installations, operations, documentation, databases, and personnel used in the performance of this contract. The contractor will contact the DHS Chief Information Security Officer to coordinate and participate in the review and inspection activity of government oversight organizations external to the DHS. Access shall be provided to the extent necessary for the government to carry out a program of inspection, investigation, and audit to safeguard against threats and hazards to the integrity, availability, and confidentiality of DHS data or the function of computer systems operated on behalf of DHS, and to preserve evidence of computer crime.

8.5 Interconnection Security Agreement:

8.5.1 Interconnections between DHS and non-DHS IT systems shall be established only through controlled interfaces and via approved service providers. The controlled interfaces shall be accredited at the highest security level of information on the network.

Connections with other Federal agencies shall be documented based on interagency agreements; memoranda of understanding, service level agreements or interconnect service agreements.

8.6 FIPS 140-2 and FIPS 197 Advanced Encryption Standard (AES) 256 Encryption

Compliance:

8.6.1 All command and control hardware and software interfaces shall meet FIPS 140-2 and

FIPS 197 Advanced Encryption Standard (AES) 256 encryption compliance.

8.7 Security Certification/Accreditation

8.7.1 The contractor shall provide personnel with the appropriate clearance levels to support the security certification/accreditation processes under this Agreement in accordance with DHS MD 4300A, DHS Sensitive Systems Policy and Handbook. During all SDLC phases of USCG systems development, enhancement, and maintenance, Contractor personnel shall develop documentation and provide any required information for all levels of classification in support of the certification / accreditation process. In addition, all security certification / accreditation will be performed using the DHS certification/accreditation process, methodology and tools.

8.8 Quality Control Program:

8.1.1 If required in a task order issued under this contract, the contractor shall establish and maintain a written Quality Control Program (QCP). The contractor’s QCP shall be subject to the government's review & acceptance prior to award of the task order and in accordance with the task order's statement –of - work. The contractor shall include the QCP as part of the Contractor’s Cost Estimate (CCE) proposal during the negotiation of each task order.

9.0 TECHNICAL ENGINEERING DEVELOPMENT SUPPORT SERVICES TASKS

9.1 The contractor shall deliver the following technical engineering development support services listed below in support of CE2CEN’s Product Lines and Core Technology areas:

i. System Design, Development, Implement, and Enhance Command and Control Systems: The contractor will be responsible for designing, developing, implementing, and enhancing Coast Guard Command and Control Systems. These systems will be developed, implemented, and enhanced in accordance with the Coast Guard’s System Development Life Cycle Methodology.

ii. Communication System Engineering Development: The contractor will be responsible for designing, developing, implementing, and enhancing Coast Guard Communication Systems. These systems will be developed, implemented, and enhanced in accordance with the Coast Guard’s System Development Life Cycle Methodology.

iii. System Requirements Analysis and Development: The contractor will be responsible for deriving systems requirements from the mission or business requirements provided by the Coast Guard. This includes a statement that identifies a system, product or process’ characteristic or constraint, which is unambiguous, clear, unique, consistent, stand-alone (not grouped), and verifiable, and is deemed necessary for stakeholder acceptability. A statement that defines user need, a system performance demand, a project or design constraint, or a special characteristic.

iv. Integrated Logistics Support Planning and Execution: The contractor will provide logistics planning and management support required to maintain the system during its life-cycle. This includes preparing an Equipment Integrated Logistics Support Plan and Equipment Support Sheets that will be used by depot level support facilities and other field personnel responsible for maintaining and support the new system.

v. System Life-cycle Maintenance Execution Manufacturing and Assembly Services:

The contractor will be responsible for administering system software, hardware, and providing system support over the life of a system.

vi. Preparation of All Information Security and Certification and Accreditation

Documentation and Support Required to Obtain Certification: The contractor will be required to provide all Certification and Accreditation documentation required to ensure

vii. Field Engineering Support: The contractor will be responsible to ensure that the subject system is performing within all specifications; conduct routine hardware and software maintenance, install system upgrades to ensure effective system operations; provide user training; assist user in problem resolution.

viii. Training Support: The contractor may be required to determine the level of training that will be required to ensure that the Coast Guard can operate and maintain the system(s) they develop or enhancement. Training activities include developing training aids, providing trainers to train Coast Guard personnel, developing training plans, and producing all required training materials.

ix. Program/Project Management Support: The contractor will be responsible for managing all task order issues under the contract. These activities include preparing project management plans; developing and monitoring project schedule and budgets;

ensuring all delivered products and services meet task order requirements, perform configuration management, ensure all project documentation meets the standards specified in the task order.

x. System Performance Data Analysis: The contractor will be responsible to ensure that all products meet the requirements specified in the task order. In order to ensure that the contractor has met all the task order required he may be required to provide all testing results to the Coast Guard before task.

10 DELIVERABLES

10.1 All deliverables will be described and specified in the orders issued under the contract.

11. LABOR CATEGORIES – Individual orders issued under the contract may proposed any combination of the following labor categories:

11.1. PROGRAM MANAGER - This position serves as overall management for this contract.

Counterpart to the client program/technical manager for programs /technical support operations involving multiple tasks/projects and personnel at diverse locations.

Organizes, directs and coordinates planning and execution of all program/technical support activities. Must have information technology experience and proper communication skills to be able to interface with all levels of management. Assigns duties and reviews work of subordinates. Establishes and alters management structure as necessary within the program to effectively direct program/technical support activities.

Meets and confers with client management officials regarding the status of specific program/technical activities and progress. Resolves problems, issues or conflicts as required. Ensures that program schedule, performance, and deliverables are met.

11.2. PROJECT TASK MANAGER - This position performs / provides project management professional services for smaller projects or task orders, providing leadership and is responsible for project direction through successful performance of a variety of detailed, diverse elements of project management tasks. Directs completion of tasks within estimated timeframes and budget constraints. Schedules and assigns duties to subordinates and ensures assignments are completed as directed. Project Manager 1 interfaces with clients and reports to the Program Manager on project progress/status and various issues or problems. Duties include, program/contract management; technical guidance and oversight; supervision of design, development, and implementation of complex computer systems; business area analysis; project planning; coordination of resources (including subcontractor management); project status reporting; and performance measurement and reporting.

11.3. SUBJECT MATTER EXPERT - Provides advanced technical knowledge and analysis of highly specialized applications and operational environment, high-level functional systems analysis, design, integration, documentation, and training. Provides implementation advice on complex problems that require expert level knowledge of the subject matter for effective implementation. From a computer systems standpoint, participates as needed in all phases of software and hardware development with emphasis on the planning, analysis, testing, integration, documentation, training, and presentation phases. From a business process standpoint, provides technical advice, guidance and direction for the improvement, modification, and re-engineering of business processes, policies and procedures for any functional area under consideration or review.

Applies principles, methods, and knowledge of specific functional areas of expertise to specific programs. Directs the composition of, or composes and finalizes documentation.

11.4. INTEGRATED SYSTEMS ENGINEER - Manage, supervise, coordinate, support, and monitor project team performance of various systems. Provide technical guidance, direction, or training across multiple functional areas. Provide input for proposal preparation, project estimation and budgeting, technical review, and presentation.

Manage, track, control, and report on all aspects of project performance, including technical, financial, contractual, administrative, logistical, subcontractor, and vendor oversight. Manage, coordinate, supervise, support, or perform project and technical writing activities related to all aspects of a project. Lead, develop, or oversee development of, systems requirements, design, documentation, algorithms, software implementation, hardware layout, integration, installation, analysis, and peripheral interfaces. Generate, or oversee generation of, test and evaluation plans, and executes those plans when necessary. Exercise independent judgment, as well as a high level of analytical skill, in solving complex and unusual technical, administrative, and managerial problems. Document and communicate results at all levels.

11.5. TELECOMMUNICATIONS SYSTEMS ENGINEER - Manage, supervise, coordinate, support, and monitor project team performance of various systems. Provide technical guidance, direction, or training across multiple functional areas. Provide input for proposal preparation, project estimation and budgeting, technical review, and presentation. Manage, track, control, and report on all aspects of project performance, including technical, financial, contractual, administrative, logistical, subcontractor, and vendor oversight. Manage, coordinate, supervise, support, or perform project and technical writing activities related to all aspects of a project. Lead, develop, or oversee development of, systems requirements, design, documentation, algorithms, software implementation, hardware layout, integration, installation, analysis, and peripheral interfaces. Generate, or oversee generation of, test and evaluation plans, and executes those plans when necessary. Exercise independent judgment, as well as a high level of analytical skill, in solving complex and unusual technical, administrative, and managerial problems. Document and communicate results at all levels.

11.6 TECHNICAL WRITER - Provides supports in the preparation and/or maintenance of systems documentation, procedures and methods, and maintenance of documentation library as required. Performs documentation services as required. Possesses knowledge and understanding of proofreading including grammar and spelling. Provides support during the preparation and finalization of technical documentation, including specifications and user manuals.

11.7 INTEGRATED SYSTEMS TECHNICIAN - Perform and supports installation, testing, verification, repair, diagnostic analysis, and calibration of various systems. Provide organizational, intermediate, and depot level troubleshooting and support of fielded systems. Provide training to client personnel, subcontractors, vendors, and junior technicians. Read system drawings, blueprints, bills of materials, and technical manuals.

Conduct performance measurement activities and report findings. Provide oral, written, on-site, or other troubleshooting assistance. Assist in preparing, reviewing, and managing technical documentation, instructions, procedures, and staging lists. Interface and coordinate with client personnel, subcontractors, or vendors to arrange diagnostics, repairs, and order and manage parts. Document and communicate results. Assist client personnel in conferences, meetings, or other problem solving situations.

11.8 GRAPHICS EXPERT – Produce complex graphics projects and assists in coordination of graphic/imaging production scheduling, and coordinates production support. Ensures that graphic/imaging projects are completed on time, within budget and to the requirement specifications. The Graphics Expert interfaces with users to determine scope of project and best graphic medium. Knowledgeable of graphics systems and graphics application packages, which includes: desktop publishing, CAD, GIS, design packages, HTML, multimedia or other graphics applications.

11.9 SYSTEMS ENGINEER - Formulates, modifies and maintains, and defines specifications for operating systems applications and/or hardware configurations. Responsible for program design, coding, testing, debugging and documentation. Responsible for applications supporting the overall operating system, such as sophisticated file maintenance routines, large telecommunications networks, computer accounting, or advanced mathematical/scientific software packages. Instructs, directs, and checks the work of other task personnel or lower-level systems engineers. Plans and performs network systems research, design development, and other assignments in conformance with system design and customer specifications. Supervises project team through project completion, responsible for major technical projects of higher complexity and importance.

Coordinates the activities of resources assigned to specific network systems projects.

Responsible for quality assurance review and the evaluation of existing and new software products.

11.10 DATABASE SYSTEMS ARCHITECT – Duties include: relational database software development; assessment of new or modified requirements for information systems;

complex computer systems and/or business area analysis and design; complex information systems planning; 3GL/4GL programming; application software testing and support; system documentation (as required); and use of CASE tools (as required).

11.11 DATABASE PROGRAMMER/ANALYST - Duties may include, but are not necessarily limited to: Provide technical support in developing and maintaining database applications.

3GL/4GL programming; use of CASE tools (as required); performance of systems maintenance and/or modification; application software testing and support; system documentation (as required); information systems planning (as required); and systems/business process analysis (as required). May also serve as Team Leader on complex projects.

11.12 PROGRAMMER/ANALYST - Duties may include, but are not necessarily limited to:

Perform a variety of programming assignments requiring knowledge of established programming procedures and data processing requirements. Maintain and modify programs; Work with USCG C2CEN on development of the software specification. Ability to create and document a conceptual and detailed design and write a code based on a conceptual description of the business logic; 3GL/4GL programming; use of CASE tools (as required); performance of systems maintenance and/or modification; application software testing and support; system documentation (as required); information systems

11.13 PROGRAMMER - Duties may include, but are not necessarily limited to maintaining and developing code; 3GL/4GL programming; use of CASE tools (as required); performance of systems maintenance and/or modification; application software testing and support;

system documentation (as required); and information systems planning (as required).

May also serve as Team Leader on non-complex projects.

11.14 DATABASE ADMINISTRATOR- Duties include: administering and controlling data resources; implementation of data dictionaries; data security and integrity; performance of database backups; use of data modeling techniques to analyze and specify data requirements and structures; definition of logical and physical data views; and tuning database performance.

11.15 NETWORK ADMINISTRATOR - Duties include: installation of LAN workstation, server, or other LAN system components; performance of diagnostic testing and system troubleshooting; system configuration, integration, and/or testing; maintenance of LAN user accounts and profiles; systems upgrades; software and/or hardware evaluation;

operating system programming; maintenance of user accounts and profiles; and upgrading system components as required.

11.16 SYSTEM ADMINISTRATOR - Duties include: installation and maintenance of operating and systems software; systems configuration; establishment of system standards;

software and/or hardware evaluation; operating system programming; maintenance of user accounts and profiles; and operating system troubleshooting.

11.17 COMMS/NETWORKING ENGINEER - Duties include: telecommunication and network planning; engineering analysis; network system development and implementation;

development of testing and diagnostic software; development of communication network software development tools; and telecommunications and network troubleshooting.

11.18 TRAINING SPECIALIST - Duties may include, but are not necessarily limited to, analyzing the need for and designing and developing training materials, to include lesson plans, PowerPoint/slide presentations, job aids, interactive courseware (E-learning), training tests, training surveys, and student handouts for the delivery of formal and informal technical training.

11.19 SENIOR TELECOMMUNICATIONS AND/OR R.F. SYSTEMS TECHNICIAN - Technical experience with USCG MF, HF, VHF, UHF and SATCOM Communication Systems (including high and low power); US/NATO Secure Voice Systems; USCG Radar Systems; Lifecycle Replacements, DGPS Radio Beacon Transmitters, telephone systems, IP-PBX, switches and, USCG RADHAZ/EMI control measures or like systems.

A Secret clearance is required for this position. Knowledge of Department of Defense, Federal, and Industry requirements related to communications systems procurement or production and installation.

11.20 ENGINEERING TECHNICIAN I – Duties include: engineering, design, and installation of telecommunications systems and electronic systems. Assembles or installs equipment or parts requiring simple wiring, soldering, or connecting. Experience performing repair, maintenance, or installation of electronic equipment and systems A Secret clearance is required for this position..

11.21 ENGINEERING TECHNICIAN II – Duties include: Engineering, design, maintenance, and installation of telecommunications systems and electronic systems. Intimate technical experience with the following equipment/systems/programs or like systems: USCG MF, HF, VHF, UHF and SATCOM Communication Systems (including high and low power);

US/NATO Secure Voice Systems; USCG Radar Systems; USCG Navigation Systems, SINS and DGPS Radio Beacon Transmitters, telephone systems, IP-PBX Key Systems;

and, USCG RADHAZ/EMI control measures. A Secret clearance is required for this position. Comprehensive knowledge of DOD military specifications and standards; and, USCG specifications and standards. Assembles or constructs simple or standard equipment or parts; and services or repairs simple instruments or equipment. Conducts a variety of tests using established methods, prepares test specimens, adjusts and operates equipment and records test data, pointing out deviations resulting from equipment malfunction or observational errors.

11.22 ENGINEERING TECHNICIAN III – Duties include: engineering, design, maintenance, and installation of telecommunications systems and electronic systems. Intimate technical experience with four of the following equipment/systems/programs or like systems: USCG MF, HF, VHF, UHF and SATCOM Communication Systems (including high and low power); US/NATO Secure Voice Systems; USCG Radar Systems; USCG Navigation Systems, SINS and DGPS Radio Beacon Transmitters, telephone systems, IP-PBX Key Systems; and, USCG RADHAZ/EMI control measures. A Secret clearance is required for this position. Comprehensive knowledge of DOD military specifications and standards; and, USCG specifications and standards. Constructs components, sub-units, or simple models or adapts standard equipment. Troubleshoots and correct malfunctions. Conducts various test or experiments which may require minor modifications in test setups or procedures as well as subjective judgments in measurement; selects, sets up, and operates standard test equipment and records test data.

11.23 ENGINEERING TECHNICIAN IV – Duties include: engineering, design, maintenance, and installation of telecommunications systems and electronic systems. Intimate technical experience with four of the following equipment/systems/programs or like systems: USCG MF, HF, VHF, UHF and SATCOM Communication Systems (including high and low power); US/NATO Secure Voice Systems; USCG Radar Systems; USCG Navigation Systems, SINS and DGPS Radio Beacon Transmitters, telephone systems, IP-PBX Key Systems; and, USCG RADHAZ/EMI control measures. A Secret clearance is required for this position. Comprehensive knowledge of DOD military specifications and standards; and, USCG specifications and standards. Develops or reviews designs by extracting and analyzing a variety of engineering data. Develops or reviews engineering drawings to provide red-line corrections for “as built” configurations. Applies conventional engineering practices to develop, prepare, or recommend schematics, designs, specifications, electrical drawings, and parts lists. Conducts tests or experiments requiring selection and adaptation or modification of a wide variety of critical test equipment and test procedures; sets up and operates equipment; records data, measures and records problems of significant complexity; and analyzes data and prepares test reports.

11.24 ENGINEERING TECHNICIAN V – Duties include: engineering, design, maintenance, and installation of telecommunications systems and electronic systems. Intimate technical experience with four of the following equipment/systems/programs or like systems:

USCG MF, HF, VHF, UHF and SATCOM Communication Systems US/NATO Secure Voice Systems; USCG Radar Systems; USCG Navigation Systems, SINS and DGPS Radio Beacon Transmitters, telephone systems, IP-PBX Key Systems; and, USCG RADHAZ/EMI control measures. A Top Secret clearance is required for this position.

Comprehensive knowledge of DOD military specifications and standards including USCG specifications and standards. Develops or reviews engineering drawings to provide red-line corrections for “as built” configurations. Designs, develops, documents, and constructs major units, devices, or equipment; conducts tests or experiments; analyzes results and redesigns or modifies equipment to improve performance; and reports results.

Plans, or assists in planning, tests to evaluate equipment performance. Determines test requirements, equipment modification, and test procedures; conducts tests using all types of instruments; analyzes and evaluates test results, and prepares reports on finding and recommendations.

11.25 ENGINEERING TECHNICIAN VI – Duties include engineering, design, maintenance, and installation of USCG telecommunications systems and electronic systems. Intimate technical experience with four of the following equipment/systems/programs or like systems: USCG MF, HF, VHF, UHF and SATCOM Communication Systems US/NATO Secure Voice Systems; USCG Radar Systems; USCG Navigation Systems, SINS and DGPS Radio Beacon Transmitters, telephone systems, IP-PBX Key Systems; and, USCG RADHAZ/EMI control measures. A Top Secret clearance is required for this position. Comprehensive knowledge of DOD military specifications and standards; and, USCG specifications and standards. Develops or reviews engineering drawings to provide red-line corrections for “as built” configurations. Prepares designs and specifications for various complex equipment or systems (e.g., a heating system in an office building, or new electronic components such as solid state devices for instrumentation equipment).

11.26 ELECTRONICS TECHNICIAN, MAINTENANCE I - Supports inspection tests and repairs electronic circuits and components. Calibrates electronic equipment. Records test data and may assist in the development and fabrication of specialized equipment. Experience in repair, maintenance, and installation of electronic equipment and systems. Experience performing repair, maintenance, or installation of various types of electronic equipment and related devices such as electronic transmitting and receiving equipment (e.g., radar, radio, television, telecommunication, sonar, and navigational aids); personal and mainframe computers and terminals; industrial, medical, measuring, and controlling equipment; and satellite equipment. A Secret clearance is required for this position.

Applies technical knowledge to perform simple or routine tasks following detailed instructions. Performs such tasks as replacing components and wiring circuits; repairing simple electronic equipment; and taking test readings using common instruments such as digital multi-meters, signal generators, semiconductor testers, curve tracers, and oscilloscopes.

11.27 ELECTRONICS TECHNICIAN, MAINTENANCE II – Inspects, tests and repairs electronic circuits and components. Calibrates electronic equipment. Records test data and may assist in the development and fabrication of specialized equipment. Experience in repair, maintenance, and installation of electronic equipment and systems. Intimate technical experience with four of the following equipment/systems/programs or like systems: USCG MF, HF, VHF, UHF and SATCOM Communication Systems US/NATO Secure Voice Systems; USCG Radar Systems; USCG Navigation Systems, SINS and DGPS Radio Beacon Transmitters, telephone systems, IP-PBX Key Systems; and, USCG RADHAZ/EMI control measures. A Secret clearance is required for this position.

Applies comprehensive technical knowledge to solve complex problems by interpreting the manufacturers’ manuals or similar documents. Work required familiarity with the interrelationships of circuits and judgment in planning work sequence and in selecting tools and testing instruments.

11.28 ELECTRONICS TECHNICIAN, MAINTENANCE III - Inspects, tests and repairs complex electronic circuitry and components. Records test data and calibrates equipment.

Analyzes electronic equipment and oversees tests to establish operating data. Develops and fabricates specialized equipment. Provides training and assistance to lower level technicians. Intimate technical experience with four of the following equipment/systems/programs or like systems: USCG MF, HF, VHF, UHF and SATCOM Communication Systems US/NATO Secure Voice Systems; USCG Radar Systems;

USCG Navigation Systems, SINS and DGPS Radio Beacon Transmitters, telephone systems, IP-PBX Key Systems; and, USCG RADHAZ/EMI control measures. A Secret clearance is required for this position. Applies advanced technical knowledge to solve unusually complex problems that typically cannot be solved solely by referencing manufacturers’ manuals or similar documents. Examples of such problems include determining the location and density of circuitry, evaluating electromagnetic radiation, isolating malfunctions, and incorporating engineering changes. Exercises independent judgment in performing such tasks as making circuit analyses, calculating wave forms, and tracing relationships in signal flow. Uses complex test instruments such as high frequency pulse generators, frequency synthesizers, distortion analyzers, and complex computer control equipment.

11.29 ELECTRICIAN TECHNICIAN, MAINTENANCE - Experience in repair, maintenance, and installation of electrical systems. Experience performing installation, maintenance, or repair of equipment for the generation, distribution, or utilization of electric energy.