PAST PERFORMANCE QUESTIONNAIRE.doc

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PAST PERFORMANCE QUESTIONNAIRE

Solicitation: HSCEEC-09-R-00001

NAME OF CONTRACTOR REQUESTING THE REFERENCE: __________________

The purpose of this questionnaire is to obtain information regarding the quality of the above named Contractor’s past performance relative to a contract, completed or in progress, at your company/agency. The Federal Protective Service is considering this Contractor for Guard Services at Federal buildings located in the Washington DC metropolitan area. We would greatly appreciate your input regarding the quality of the Contractor’s past performance.

Handwritten responses are sufficient. It is requested that the individual(s) responsible for the administrative oversight of the project (e.g. security specialist, COR, COTR, etc.) respond to this questionnaire. More than one copy of the questionnaire may be submitted if responses from more than one individual are appropriate.

Upon completion of the survey, please email to denise.morales@dhs.gov or FAX to 215-521-2298. If you have any questions, please call Denise Morales at (215)521-2248. We appreciate your efforts on our behalf.

PROJECT TITLE AND LOCATION:

AWARD DATE:

EST/FINAL COMPLETION DATE:

ORIGINAL COMPLETION DATE:

CONTRACT COST PER YEAR:

Please provide a brief description of the scope of this project so that we determine any similarities to this contract:

QUESTIONS

PERFORMANCE:

Please discuss the Contractor’s performance on following areas.

1. How smooth and orderly was the transition/start-up between the contractor and the predecessor contractor/contract. How much disruption was involved in this transition?

0- Transition was difficult, much disruption was caused by the transition.

10-Transition was smooth and orderly, minimal disruption was involved during the transition.

Rating: _____

Comments:

2. How consistent is the Contractor in providing required staffing at each post of duty?

0 – Posts are frequently lacking the assigned number of staffing, or staffing is frequently late in reporting.

10 – Posts are consistently fully staffed in a timely manner

Rating: _____

Comments: ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

3. How well did the contractor accommodate last minute requests for extra guards at a location or the extension of guard service requirements?

0 – Contractor did not accommodate these requests

10- Contractor always accommodated these requests

Rating: ____

Comments: ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

4. How consistent is the Contractor in providing employees who report to duty properly groomed, uniformed and equipped?

0 – Contractor employees are consistently sloppy in appearance and the cleanliness and operating condition of equipment and weapons is often deficient.

10 – Contractor employees are consistently well groomed and consistently report to posts with the proper equipment, weapons and ammunition.

Rating: ___

Comments: ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

5. How consistent is the Contractor in keeping training records, certifications and related documentation complete, accurate and current?

0 – Training records, certifications and related documentation is often missing, inaccurate or out of date.

10 – Training records, certifications and related documentation is consistently on file, accurate and current.

Rating: ___

Comments: ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

6. Rate the overall level of professionalism, attentiveness and bearing of the Contractor's workforce.

0 – Contractor employees demonstrate a low level of understanding of their assignments, are often engaged in unauthorized activity and are inattentive to their duties.

10 – Contractor employees consistently understand and carry out their jobs and are fully attentive to their duties

Rating: ___

Comments: ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

7. How effective is the Contractor in identifying potential problems and resolving them on his own?

0 – Contractor consistently fails to identify and resolve problems on his own

10 – Contractor is consistently pro-active in identifying potential problems and recommending solutions

Rating: ____

Comments: ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

8. How effectively does the Contractor respond to problems presented to him by owner and tenant representatives?

0 – Contractor consistently fails to react and successfully address problems presented to him by owner and tenant representatives.

10 – Contractor consistently reacts appropriately and successfully addresses problems presented to him by owner and tenant representatives.

Rating: ____

Comments: ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

9. Discuss/Rate the Contractor’s quality control of the project and its procedures used to detect, follow-up and correct deficiencies.

0 – Contractor does not resolve quality of work issues and the project suffers due to lack of quality control.

10 – Contractor resolves quality of work issues and services flow smoothly resulting in a high quality project

Rating: ____

Comments: ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

10. Discuss/Rate the Contractor’s overall management of the project.

0 – Contractor is not proactive and services suffered due to lack of management.

10 – Services progressed smoothly, management was proactive and responsive and the project was successful.

Rating: ____

Comments: ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Additional Questions:

11. If you had a choice, would you hire this Contractor again? Why or why not?

Your Name:

Your Position:

Company:

Telephone No:

Fax:

E-mail address: